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Operations Management

Summer 2002, Thomas A. Roemer

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Thank you for using your Name Cards

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Course Materials

15.761 SDM Course PackageThe Memory Jogger (Handout)Goldratt & Cox, The Goal

Begin Reading no later than 6/24

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Optional TextbooksNahmiasProduction and Operations Analysis

Spearman & HoppFactory Physics

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Class Sessions

Dialogue & DiscussionsStudents alternatively (???)address Lead QuestionsPreparation & Participation

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Grading

Class Participation 40%1st Case Write-Up 20%2nd Case Write-Up 20%Problem Sets (3) 20%

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Class Participation

RelevantContextual InsightfulSupportedInnovative

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Write-Ups: Requirements

Two AssignmentsDue in Class !!!University Health ServicesSport Obermeyer

<= 1500 Words, <= 6 exhibitsGroups of 1 to 3Not just answering questions in Syllabus

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Write-Ups: Grading

AnalysisExhibitsRecommendationsPresentation

Superfluous Charts

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3 Problem Sets

Enhance Mathematical ToolsTo be distributed in ClassGroups of 1 to 3

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What is Operations Mgmt.?

Creation and Distribution of Goods and Services

Procurement of Required Materials

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The 3 Dimensions of Operations

Product

SupplyProcess Chain

Product

SupplyProcess Chain

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The Realm of Operations

Time

Cost Quality

Time

Cost Quality

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Tactical & Strategic Decisions Strategic Decisions

Process SelectionNetwork DesignTechnology ChoiceProduct DesignCapacity & ScaleSupplier & Customer Relations

Tactical DecisionsProcedure SelectionInformation FlowsScheduling (How much, when, what)Inventory

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Structure of Course

ToolsProcessesPlanning and CoordinationQuality ManagementProject ManagementSupply Chain Management

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What’s behind the Acronyms?

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ToolsQueueing TheoryInventory Control

Economic Order Quantity (EOQ)Newsvendor ModelOptimal Order Policies (ROP)

ForecastingStatistical Process Control (SPC)Critical Path Method (CPM/PERT)

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Processes

Process TypesProcesses and Life CyclesServices

Food Health Care

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Planning & Coordination

Theory of ConstraintsFrom MRP to ERPCellular ManufacturingBPRJIT

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Quality Management

DemingJuranCrosby6-sigmaRobust DesignSPC

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Project Management

Product LaunchCritical Path (CPM/PERT)Risk ManagementCompetitive Project ManagementThe Design Structure Matrix (DSM)

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Supply Chain Management

Rapid ResponseCustomer ServiceInventory PositioningLogistics System DesignCoordinationCore Competencies