introduction to parent pay - hinckley academy · introduction to parent pay parentpay enables you...
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Introduction to Parent Pay
ParentPay enables you to pay for your child’s school meals using a secure online website. This document explains how to get started. IMPORTANT: If you already have a ParentPay account and wish to add another child, please turn to Page 8.
Connect to the Parent Pay Website You should by now have received a letter from the college containing your Parent Pay username and password. You will need this information to get started. When you have logged in for the first time, you can change your username and password. Open your web browser and type the following address into the address bar:
www.parentpay.com
Activate your Account The very first time you use ParentPay, you will need to activate your account. When the ParentPay page has loaded, click the Login link at the top:
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Type your user name and password from the activation letter into the boxes provided and then click the Login button:
Remember: Your username and password are both case-sensitive and must be entered exactly as shown in the activation letter.
Enter your name, your email address and your password here. Note that your password must be between 6 and 20 characters and include at least one letter and one number. Passwords are also case-sensitive
Remember to tick to confirm your acceptance of the ParentPay terms and conditions and then click the Activate button
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Check your email! You will receive an email from ParentPay that contains a link to verify your email address. If you don’t receive it within a few minutes, you might need to check in your Spam or Junk Email folder.
Follow the instructions in the email, click the Verify button:
If you wish to, you can enter your mobile phone number to receive alerts from ParentPay. This is optional
You can also optionally provide a second email address which can be used if you need to recover your account. You don’t have to do this, but it will help if you need to recover your password and your primary email address is inaccessible for some reason.
Click Continue
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You should see this message:
Click Go to ParentPay. Click the Login button and sign in using email address and the password you used to activate your account.
Making a Payment Once you have activated your account and logged in, you will see the ParentPay home page. From here, you can pay a school meals payment.
From time to time, other items such as school trips, text books and equipment may be available for payment here
Click here to pay for school meals. You will choose the amount you wish to pay on the next screen.
Your child’s name is shown here. If you have more than one child at the school, then they will all be shown.
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Your child’s current school meals balance is shown here
Enter the amount you want to pay here. You can pay anything from £5.00 to £300.00
The quickest way to pay is to click Add to Basket
Then click View basket and pay
The amount you are about to pay is shown here. If you are paying for school meals, it will show “Child’s Name – Meal Payments”
Click Pay Now
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Enter your payment card details on this screen. If you wish to save your card details on ParentPay, you can do so by clicking “Remember my card details for future use”
Click Review Payment
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The next step is to review and confirm your payment. Once you have confirmed that the amount is correct, click the Make Payment button at the bottom:
Once the payment has been processed, the summary screen will be displayed. The amount you have paid will be confirmed, and you child’s new school meals balance will be shown below. You will also receive a receipt by email.
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Add Another Child If you already have a child at the school and already have a ParentPay account, you can add another child (e.g. brother or sister) to your existing account. You will need:
The login details for your existing ParentPay account
An activation letter from the school for the child you wish to add. If you don’t have that, please contact us using the contact details at the end of this document.
Log in to ParentPay using your existing account On the Welcome screen, click Add Child:
Enter the username and password from your activation letter and click Search
Check that the correct names and shown and click
Confirm
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Frequently Asked Questions I’ve lost my password, what should I do? How do I change my Password? How do I change my Password?
Go to the ParentPay homepage and click Forgotten Login Details. Type in your email address and you will receive instructions from ParentPay to reset your password.
When you have logged into ParentPay, click Profile
Scroll down to Login Credentials and click Edit. Follow the instructions to change your password or any of your security information.
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What if my child is entitled to free school meals? No problem. Our system knows which students are entitled to free school meals, and their accounts will be credited automatically each day. Please note that any unused free meal balance will be removed at the end of each day. Your child will not be able to exceed their free school meal allowance, unless you pay additional funds into their account using ParentPay or by using one of the cash loaders available in school. Who can I contact if I have any questions about paying for school meals? Please contact Nicky Hall on 01455 632 183 or email [email protected]