introduction to reference services in health and medicine 2017
TRANSCRIPT
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Introduction to sources of medical information Back to basics in reference work Philosophy of information service, where to look for authoritative answers;
evaluation The reference interview in medicine Types of health information (i.e. patient groups & consumers; health
professionals) Most common questions; categories, facets & ‘pearls’ On the wiki: Reference services: http://hlwiki.slais.ubc.ca/index.php/Reference_services The information needs of users:
http://hlwiki.slais.ubc.ca/index.php/Information_needs_of_users
Reading as in a journal club:Sollenberger JF, Holloway RG Jr. The evolving role and value of libraries and
librarians in health care. JAMA. 2013 Sep 25;310(12):1231-2.
Introduction to sources of health & medical information
Various activities, interactions in class… regular breaks at 7pm and 8pm
January 17th, 2017
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How to present an article /journal club• Communicate key idea in sentence #1 (abstract the main ideas)
• Use formal structure: key ideas – how study was conducted (methods)
• Conclusion (significance of idea-research/what’s new about it?)
At outset, consider saying article title, where item was published & who authors are…
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Reading:Sollenberger JF, Holloway RG Jr. The
evolving role and value of libraries and librarians in health care. JAMA.
2013 Sep 25;310(12):1231-2.
Work with your peer
Discuss the article
Report to class
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Discuss reference services in health librariesPart I
What is meant by reference services? What makes a good reference transaction?
What is unique about the health context? The role of the librarian?
be prepared to brainstorm with your peers / instructor
Part II
Why do health library users and health professionals seek information?
Brainstorm
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What is a reference source?
• To look up, consult – rather than read from cover to cover• Provide foundation & lead to other types of information such as
primary, secondary – & tertiary sources of information• It provides access to organized information• In medicine, a reference source can point to the ‘evidence’
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What does Bill Katz say?
“…reference work can be viewed in terms of questions and answers. Often, a patron has a question and …..expects the library to provide
an answer, or at least where [an answer] can be found.”
The reference encounter
William A. Katz. Introduction to reference work, Vol. 1: Basic
information sources. 3e. New York N.Y.: McGraw-Hill Press, 1978.
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…“[medical reference] … may be defined as activities that provide information to accomplish the goals of the organization. These include literature and database searches, ready reference, Internet training, document delivery and outreach services.”
~ Ruth Holst. MLA Guide to Managing Health Libraries. New York: Neal Schuman, 2010
What a medical reference encounter is like
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Episteme: Greek for ‘knowledge’ or ‘science’…is the body of ideas that determine knowledge in a given area
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What is an almanac? almanac (fr. Arabic al-manakh) (14th cent.)
Contains miscellany, astronomical & meteorological data for given year; country; tabular & general information; a lot of health-related information, including health care costs & statistical information
Example: almanacs, what are they?
Source: Encyclopedia of Library and Information Sciences, 3ed
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What purpose does an atlas of the human body serve in medicine?
Atlas
e.g., MedlinePlus Anatomy Frank Netter’s Atlas of anatomy Gray's Anatomy
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Drug sources – Canada
Pharmacopoeias--Canada
RxTx is the online equivalent+ for the CPShttp://www.library.ubc.ca under “Indexes and Databases”
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• What do ‘handbooks’ & ‘manuals’ have in common?
• Quick look at data, facts & information
• Provide principles & important facts of medical topic
Medical handbooks & manuals
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. respect privacy/confidentiality (in person & online)
. provide a safe, private place
. listen closely, be empathetic
. be aware of emotions & body language
. use reassuring phrases …”I’m here to help”
. know limits of your collection & expertise
. refer question if necessary
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The reference interview in health
. respect privacy/confidentiality (in person & online)
. provide a safe, private place
. listen closely, be empathetic
. be aware of emotions & body language
. use reassuring phrases …”I’m here to help”
. know limits of your collection & expertise
. refer question if necessary
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Daily issues in health libraries
• Access, authority, evidence
• Reference interview
• Collection development, expertise, “Know your collection”
• Libraries don’t have access to doctor/patient charts
• Do you provide consumer level information only?
• Referral - as we do not dispense advice, how is this done
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• Privacy, confidentiality
• Understanding users’ information needs
• Culture, language, general literacy, Canadian context
• Foreign language materials vital
• Literacy - reading level of user to material selected
• Knowing “health literacy” level of patient
• Emotional issues around disease/prognoses
Daily challenges for health librarians
Artist Alireza Darvish