The process of understanding and specifying in detail what the information system should accomplish.

The process of specifying in detail on how the many components of the information system should be physically present.

A business professional who uses analysis and design techniques to solve business problems using information technology.

Who analyzes the business situation, identifies opportunities for improvements and designs an information system to implement the improvements

Key person in SDLC(System Development Life Cycle)

Primary goal is to create value for the organization which means increasing profits

Research and understand the problem

Verify that the benefits of solving the problem outweighs

the costs

Define the requirements for solving the problem

Develop a set of possible solutions (alternatives)

Decide which solution is best, and make a recommendation

Define the details of chosen solution

Implement the solution

Monitor to make sure that you obtain the desired results

A collection of interrelated components that function together to achieve some outcome.

This Automated Teller Machine System , this system allows you to register a new account, deposit certain amount, Balance Inquire, and withdraw amount, as well as this system has an admin side, wherein the admin can block or unblock a specific account and also the administrator can modify the information of the account owner. The system is created using Visual Basic 2008 and Microsoft access 2007 for Database support.

It is a collection of interrelated components that collect, process, store, and provide as output the information needed to complete business tasks.

Subsystem - a system that is part of a larger system.

Functional Decomposition – dividing a system into components based on subsystems that are further divided into smaller subsystems.

Customer Relationship Management System

Sales Management

System

Product Information

System

Technical Support System

Account management

System

Accounting and Financial management System

Manufacturing Management System

Human Resources Management System

System boundary – the separation between a system and its environment that inputs and outputs must cross.

Automation boundary – the separation between the automated part of a system and the manual part of a system.

Customer Relationship Management System or CRM System

Supply Chain Management System or SCM System

Accounting and Financial Management System or AFM System

Human Resource management System or HRM System

Manufacturing Management System

Knowledge Management System or KMS

Collaboration Support System or CSS

Business Intelligence System

Six major categories: ◦ Technical

◦ Business

◦ Analytical

◦ Interpersonal

◦ Management

◦ Ethical

Understand the organizations existing technical environment

Know New system’s technology foundation

Know the way in which both can be fit into to integrate technical solution

Tools – software products used to help develop analysis and design specifications and completed system components.

Techniques – strategies for completing specific system development activities.

Fundamentals: Computers and how they work

File, database, and storage hardware and software

Input and Output Hardware and Software

Computer networks and protocols

Programming languages, operating systems and utilities

Communication and collaboration technology

Project Planning Techniques

Cost/benefit analysis techniques

Interviewing techniques

Requirement modeling techniques

Architectural design techniques

Network configuration techniques

Database design techniques

To understand how IT can be applied to business situations

To ensure that the IT delivers real business value

Must know about the Company What the specific organization does

What makes it successful

What its strategies and plans are

What its traditions and values are

Continuous problem solvers at both the project and the organizational level

To communicate effectively, one-one with users and business managers and with programmers

To give presentations to large and small groups and to write reports

Manage people with whom they work

Be able to handle the pressure and risks associated with unclear situations

To deal fairly, honestly and ethically with other project team members, managers and system users.

Deal with confidential information or information that could cause harm

To maintain confidence and trust with all people.

Business Analyst

Infrastructure Analyst

Change Management Analyst

Project Manager

Analyzing the key business aspect of the system

Identifying how the system will provide business value

Designing the new business processes and policies

Must have business training and experience plus knowledge of analysis and design

Ensuring that the system conforms to infrastructure standards

Identifying infrastructure changes needed to support the system

Must have significant training and experience in networking, database administration

Focus on the people and management issues surrounding the system installation

Provides user training on the new system and develops strategies to overcome resistance to change

Must have significant training and experience in organizational behavior and specific expertise in change management

Highly experienced system analyst

Sales and support for ERP software

Business analysis for user organizations

Auditing, compliance and security

Web development

Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support

Supply chain management (SCM) is the management of the flow of goods. It includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Interconnected or interlinked networks, channels and node businesses are involved in the provision of products and services required by end customers in a supply chain

accounting information system (AIS) is a system of collection, storage and processing of financial and accounting data that is used by decision makers.

An accounting information system is generally a computer-based method for tracking accounting activity in conjunction with information technology resources. The resulting statistical reports can be used internally by management or externally by other interested parties including investors, creditors and tax authorities.

human resource management systems encompass: ◦ Payroll ◦ Time and attendance ◦ Performance appraisal ◦ Benefits administration ◦ HR management information system ◦ Recruiting/Learning management ◦ Performance record ◦ Employee self-service ◦ Scheduling ◦ Absence management ◦ Analytics

Manufacturing process management (MPM) is a collection of technologies and methods used to define how products are to be manufactured. MPM differs from ERP/MRP which is used to plan the ordering of materials and other resources, set manufacturing schedules, and compile cost data

Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge.

knowledge management efforts typically focus on organizational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organization

Collaboration Systems is a type of information system (IS).

CS is a combination of groupware, tools, Internet, extranets and other networks needed to support enterprise-wide communications, such as the sharing of documents and knowledge to specific teams and individuals within the enterprise.

The objective of an CS is to provide each user with the tools for managing communications, documents and other information that individuals need to manage their own tasks efficiently in their departments.

Business Intelligence represents the tools and systems that play a key role in the strategic planning process of the corporation. These systems allow a company to gather, store, access and analyze corporate data to aid in decision-making.

Generally these systems will illustrate business intelligence in the areas of customer profiling, customer support, market research, market segmentation, product profitability, statistical analysis, and inventory and distribution analysis to name a few.