4/26/2017

1

Beth A. Cohen, Ph.D.Clinical & Organizational Psychologist

University of California, DavisUniversity of California, Santa Barbara

Introduction to Social Neuroscience

Optimizing Learning & Minimizing Threat

S.C.A.R.F. Model (David Rock, 2008)

Coaching Strategies to Optimize Growth& Transformational Change

4/26/2017

2

Survival: Inherent Need for Inclusion

Change = Threat =

Resistance

Brain is Intensely

Social

Threatvs.

Reward

• Personality / Temperament

• Drive to Be in Service

• Empathy / Compassion

• Feel Others’ / Intentions / Actions

• Band Aids vs. Transformation

Well-Being Research

4/26/2017

3

Change Agents Healthy & Productive Workplaces

Coaching: Training = Integrated Learning Initiatives = Integrated Change

Laws: Change = PainHumans Resist ChangeTriggers “Threat Response”

Simplified model

Blue: NeocortexLogic, Rational, Reasoning, Knowledge

Red: Limbic System Fear, Threat, Emotions, Trauma Storage

Green: Reptilian(Fight, Flight, Freeze)

4/26/2017

4

Costs: Cognitive Biochemical Physiological

Result: Emotional Dysregulation

Threat Detected Limbic Activation

Body/Mind Prepared for Battle

4/26/2017

5

Turnover!!! Productivity / Satisfaction / Exhaustion Creativity / Problem Solving Complaints / Gossip Absenteeism / Presenteeism Workers’ Compensation / Disability Aggression vs. Avoidance

Valued = Rewarded = Winning the Lottery Endorphins Pleasure Neurochemicals

-Dopamine-Oxytocin -Serotonin

Workforces Thrive Organizational Health

Reward Center Activation

4/26/2017

6

Optimize Employee Functioning Employee Well-Being!!!! Maximize Learning & Development Talent Retention Complaints / Grievances / Workers’

Compensation & Disability Claims

http://www.scarfsolutions.com/selfassessment.aspx

4/26/2017

7

Perception of Our OWN Importance Hierarchies vs. Contributions vs. Positions Acknowledge Value, Strengths, Expertise Individual Development, Staff Mentoring Supervise to Promote!!! Opportunities to Improve, Learn & Grow

4/26/2017

8

Humans Prefer Predictability / Familiarity Mild vs. Excessive Uncertainty

Mild Dopamine and Adrenalin Excessive Creates Significant Threat

Authenticity / Openness Clear Messaging: Work Expectations Align Work with Goals Projects: Small Steps / Wins

Perception of Control Over Environment Our Brains Need Choices Types vs. Perception Direction: Too Little or Too Much? Allow Control (Projects, Priorities, Vacation

Schedules, Flextime, Training) Inform vs. Dictates Measure Results, Not Activities Work Teams (Line Staff)

4/26/2017

9

Trust and Empathy for Others Inclusion: Basic Human Need Strong Social Connections Oxytocin Social Belonging Over Compensation Teams, Goals, Values, Purpose,

Collaborations, Group Activities, Food Promote Cross-Organizational

Relationship Beyond Internal Boundaries

4/26/2017

10

Perceived Unfairness = Threat Sameness vs. Meeting Needs Favoritism, Equity & Acknowledgment Authentic Communication! Clear Expectations Staff Decision-Making Teams Consistency Identify Gray Areas

4/26/2017

11

SCARF to Build

Awareness

Understand& Manage Triggers

Coach by Rewarding the Brain

Building Skills vs. Solutions

Bolman, Lee G. Reframing Organizations. Artistry, Choice, and Leadership. San Francisco: Jossey-Bass, 2013. Print.

Cozolino, Louis J. The Neuroscience of Psychotherapy: Healing the Social Brain. New York: W.W. Norton, 2010. Print.

Deshmukh, Vinod D. "Neuroscience of Meditation." The Scientific World JOURNAL 6 (2006): 2239-253. Web.

Dik, Bryan J., Zinta S. Byrne, and Michael F. Steger. Purpose and Meaning in the Workplace. N.p.: n.p., n.d. Print.

Doidge, Norman. The Brain That Changes Itself: Stories of Personal Triumph from the Frontiers of Brain Science. New York: Viking, 2007. Print.

"Driving a London Cab (or Just Studying for the Test) Causes Structural Changes in the Brain." BBC News. BBC, 14 Mar. 2000. Web.

Fields, D. 2016. https://www.amazon.com/Why-We-Snap-Understanding-Circuit/dp/052595483X

Frankl, Viktor E. Man's Search for Meaning. Boston: Beacon, 2006. Print. "Glass Brain | Projects | Neuroscape Lab." Neuroscape Lab. N.p., n.d. Web.

Healy, Melissa. "Einstein's Brain Was More Connected Than Most." The Washington Post. N.p., 13 Oct. 2013. Web. 16 Nov. 2014. <http://www.highbeam.com/doc/1P2-35231425.html?refid=easy_hf>.

"HeartMath." HeartMath. N.p., n.d. Web.

4/26/2017

12

Herrmann, Ned. The Whole Brain Business Book. New York: McGraw-Hill, 1996. Print.

Lende, Daniel H., and Greg Downey. The Encultured Brain: An Introduction to Neuroanthropology. Cambridge, MA: MIT, 2012. Print.

Lieberman, Matthew D. "Education and the Social Brain." Trends in Neuroscience and Education 1.1 (2012): 3-9. Web.

Lieberman, Matthew D. "A Geographical History of Social Cognitive Neuroscience." NeuroImage 61.2 (2012): 432-36. Web.

McGilchrist, Iain. The Master and His Emissary: The Divided Brain and the Making of the Western World. New Haven: Yale UP, 2009. Print.

Montgomery, Arlene. "Toward The Integration of Neuroscience and Clinical Social Work." Journal of Social Work Practice 27.3 (2013): 333-39. Web.

Moscovich, Ivan. Big Book of Brain Games: 1000 Playthinks of Art, Mathematics & Science. New York: Workman Pub., 2006. Print.

"Neuroanthropology." Www.Neuroanthropology.com. N.p., n.d. Web.

Nohria, Nitin. "The Organization: Survival of the Adaptive." (2009): Harvard Business Review.

Okamoto, Masahiro, and Hideaki Soya. "Mild Exercise Model for Enhancement of Hippocampal Neurogenesis: A Possible Candidate for Promotion of Neurogenesis." The Journal of Physical Fitness and Sports Medicine 1.4 (2012): 585-94. Web.

Organizational Graffiti: A Different Approach To Uncovering Issues." Organizational Graffiti: A Different Approach To Uncovering Issues. N.p., n.d. Web. 08 Nov. 2014. <http://jme.sagepub.com/content/23/3/290

Porges, Stephen. "Stress and Parasympathetic Control." Encyclopedia of Neuroscience. N.p.: n.p., 2009. Web.

Rock, David. "Managing with the Brain in Mind." Oxford Leadership Journal (n.d.): n. pag. Web. Rock, David. "NeuroLeadership." Proc. of NeuroLeadership Summit 2014, San Francisco. N.p.: n.p., n.d. N. pag. Web.

Rock, David. Quiet Leadership: Help People Think Better - Don't Tell Them What to Do. New York: Harper, 2007. Print.

Senior, Carl, and Michael J. R. Butler. The Social Cognitive Neuroscience of Organizations. Boston: Published by Blackwell Pub. on Behalf of the New York Academy of Sciences, 2007. Print. Rock, David. "NeuroLeadership." Proc. of NeuroLeadership Summit 2014, San Francisco. N.p.: n.p., n.d. N. pag. Web.

"Sentis - Significant and Sustainable Improvements in Organizational Performance."

Siegel, Daniel J. The Mindful Brain: Reflection and Attunement in the Cultivation of Well-being. New York: W.W. Norton, 2007. Print.

4/26/2017

13

Siegel, Daniel J. Mindsight: The New Science of Personal Transformation. New York

Siegel, Daniel J. Pocket Guide to Interpersonal Neurobiology: An Integrative Handbook of the Mind. New York: W.W. Norton, 2012. Print.

"Stressed Out At Work? You're Not Alone." (n.d.): n. pag. Upenn.edu. Wharton School Of Business. Web.

Verhaagen, Joost. Neurotherapy. N.p.: Elsevier Science, 2009. Print.

"Website." NeuroLeadership Institute. David Rock, n.d. WebThe Whole Brain Business Book Unlocking the Power of Whole Brain Thinking in Organizations and Individuals. N.p.: McGraw-Hill Education, 2015. Print.

Www.elsevier.com/locate/ynimg, and Neuroimage 22 (2004) 447 – 4. NeuroImage 22 (2004) 447 – 455 The Neural Correlates of Placebo Effects: A Disruption Account (n.d.): n. pag. Web.

Zaki, Jamil, Niall Bolger, and Kevin Ochsner. "Unpacking the Informational Bases of Empathic Accuracy." Emotion 9.4 (2009): 478-87. Web