introduction to total quality management in technician programs
DESCRIPTION
The process of incorporating quality in the technician education programs is explored and suggestions are presented to improve them. The faculty could improve the curriculum and its implementation.TRANSCRIPT
![Page 1: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/1.jpg)
INTRODUCTION TO TOTAL QUALITY
Quality management in technicianEducation programs
![Page 2: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/2.jpg)
Suppliers-Processes-Customers Suppliers State government SBTET-SPIU_DTE Central government MHRD_NPD_NPIU_AICTE ACADEMIC CONSULTANTS
![Page 3: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/3.jpg)
PROCESSES TRANSFERMATION CURRICULUM IMPLEMENTATION INSTRUCTIONAL DELIVERY EVALUATION AND GRADING GUIDANCE AND COUNSELLING INDUSTRIAL EXPOSURE ON THE JOB TRAINING PLACEMENT
![Page 4: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/4.jpg)
PRODUCTS TECHNICIONS SERVICES CONSULTANCY PROJECTS PROTO TYPES DEVELOPMENT JOB WORKS LEASING
![Page 5: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/5.jpg)
CUSTOMERS STUDENTS LOCAL GOVERNMENT ENGINEERING DEPARTMENTS PRIVATE INDUSTRIES N G O s COMMUNITY
![Page 6: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/6.jpg)
CUSTOMER REQUIREMENTS STUDENTS Competencies Counseling Placement Student services Communication Feedback
![Page 7: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/7.jpg)
CUSTOMER REQUIREMENTS MARKERT ANALYSIS Ability to meet the needs? Capability ? Continuous meeting ? Monitoring ?
![Page 8: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/8.jpg)
SUPPLIERS DEMANDS RULES COMPLAINCE NORMS AND STANDARDS OUTPUTS/TARGETS FORMAL PROGRAMS NONFORMAL PROGRAMS COSULTANCY PROGRAMS TECHNOLOGY TRANSFER
![Page 9: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/9.jpg)
QUALITY QUALITY SHOULD BE AIMED AT
NEEDS OF THE CUSTOMER, PRESENT,and FUTURE--- Deming
CONFORMATION TO REQUIREMENTS--- Crosby
![Page 10: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/10.jpg)
Quality FITNESS FOR PURPOSE OR USE---
Juran
![Page 11: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/11.jpg)
QUALITY THE TOTALITY OF FEATURES and
CHARACTERISTICS OF A PRODUCT OR SERVICES THAT BEAR ON ITS ABILITY STATED OR IMPLIED NEEDS---- ISO 8402
![Page 12: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/12.jpg)
QUALITY QUALITY INVOLVES MEETING OR
EXCEEDING CUSTOMER EXPECTATIONS
QUALITY APPLIES TO PRODUCTS,PROCESSES and ENVIRONMENTS.
QUALITY IS AN EVER-CHANGING STATE.
![Page 13: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/13.jpg)
QUALITY---a dynamic state QUALITY IS A DYNAMIC STATE
WITH PRODUCTS,SERVICES,PEOPLE, AND ENVIRONMENTS THAT MEETS OR EXCEEDS EXPECTATIONS
![Page 14: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/14.jpg)
TOTAL QUALITY MANAGEMENT CONSISTS OF COTINUOUS
IMPROVEMENT ACTIVITIES INVOLVING EVERYONE IN THE ORGANISATION IN A TOTALLY INTEGRATED EFFORT TOWARD IMPROVING PERFORMANCE AT EVERY LEVEL.
![Page 15: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/15.jpg)
IMPROVED PERFORMANCE Directed toward satisfying such cross-
functional management techniques,existing improvement efforts, and technical tools under a disciplined approach focused on continued process improvement.
Ultimately focused on increased customer satisfaction
![Page 16: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/16.jpg)
REPUTATION BUILT UPON COMPETITVE
ELEMENTS OF QUALITY,RELIABILITY,DELIVERY, AND PRICE OF WHICH QUALITY HAS BECOME STRATEGICALLY THE MOST IMPORTANT.
![Page 17: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/17.jpg)
POOR REPUTATION Once an organization acquires a poor
reputation for quality,it takes a very long time to change it.
![Page 18: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/18.jpg)
National reputation Reputations ,good or bad,can quickly
become national reputation.
![Page 19: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/19.jpg)
LEARNING OF QUALITY THE MANAGEMENT OF THE
COMPETITVE WEAPONS, SUCH AS QUALITY, CAN BE LEARNED LIKE ANY OTHER SKILL,AND USED TO TURN ROUND A POOR REPUTATION,IN TIME.
![Page 20: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/20.jpg)
Information requirements Characteristics of performance and
reliability Any obligatory regulations or standards
governing the nature of the product or service
![Page 21: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/21.jpg)
MARKET DEMAND COMPETANTANT TECHNICIANS PROBLEM SOLVING CAPABLITY LIFE LONG LEARNING COMMUNICATION TEAM DEVELOPMENT QUALITY LEADERSHIP
![Page 22: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/22.jpg)
MARKET RESEARCH CUSTOMER SURVEYS QUALITY PANEL OR FOCUS GROUP
TECHNIQUES BRAINSTROMING AND DISCUSSIONS ROLE ANALYSIS NEEDS ANALYSIS
![Page 23: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/23.jpg)
QUALITY CONTROL QUALITY CONTROL IS THE
EMPLOYMENT OF ACTIVITIES AND TECHNIQUES TO ACHIEVE AND MAINTAIN THE QUALITY OF A PRODUCT,PROCESS OR SERVICE
![Page 24: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/24.jpg)
QUALITY ASSURANCE QUALITY ASSURANCE IS THE
PREVENTION OF QUALITY PROBLEMS THROUGH PLANNED AND SYSTEMATIC ACTIVITIES.
![Page 25: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/25.jpg)
Quality starts with marketing Marketing establishes the true requirements
for the product or service.These must be communicated throughout the organization in the form of specifications.
![Page 26: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/26.jpg)
QUALITY IN ALL FUNCTIONS ALL MEMBERS OF AN
ORGANISATION NEED TO WORK TOGETHER ON ORGANISATION-WIDE QUALITY IMPROVEMENT.
The co-operation of everyone at every interface is required to achieve perfection.
![Page 27: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/27.jpg)
Total Quality Approach Strategically based Customer focus Obsession with quality Scientific approach to decision making and
problem solving Teamwork Continuous process improvement
![Page 28: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/28.jpg)
Total Quality Approach -contd Education and Training Freedom through Control Unity of Purpose Employee Involvement and Empowerment
![Page 29: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/29.jpg)
Total quality pioneers W.Edwards Deming Joseph M.Juran Philip B.Crosby
![Page 30: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/30.jpg)
The Deming Cycle Plan Do Check Act Analyze
![Page 31: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/31.jpg)
Juran’s three basic steps to progress Achieve structured improvements on a
continual basis combined with dedication and a sense of urgency.
Establish an extensive training program. Establish commitment and leadership on
the part of higher management.
![Page 32: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/32.jpg)
The Juran Trilogy Quality planning Quality control Quality improvement
![Page 33: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/33.jpg)
Organization’s failure 85% of organizations failures are the fault
of the management 15% of them are fault of the workers
![Page 34: Introduction to total quality management in technician programs](https://reader031.vdocuments.net/reader031/viewer/2022020312/579073171a28ab6874a9cb95/html5/thumbnails/34.jpg)
End Thank you