An introduction to YSC India

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Contents

Where psychology means business

Working with you 5

Assessment 7

Development 9

Organisational development and culture 11

Tomorrow’s leaders 13

Measuring change 15

Our clients 17

YSC India 19

About us

YSC is one of the world’s leading business psychology consulting companies. Every day we help organisations of all sizes to get the most out of their people. We do this through individual and team assessment and development; executive coaching; organisational consulting; and the management of change through our online survey division.

We work with a diverse range of global and local clients, government departments and non-profit organisations. Our level of client retention is, we believe, among the highest in the industry. Many of our clients have been with us since we were first established and their recommendations have led to an increase in our size and scope over the years. We remain client-centric and have opened a global network of offices to reflect this.

As a company we are dedicated to transforming organisational effectiveness through releasing the power of people.

Images appearing in this brochure are drawn from YSC’s permanent art collection which hangs in the London office, and from a YSC sponsored exhibition of original Indian art, curated by R. B Sharma, founder of Indian Modern Art (www.imafoundation.com).

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The journey to Meaning Inc.Through our research and partnership with some of the most successful, long standing companies in the world, we understand how to help organisations create a compelling sense of meaning for their people, unlock potential and deliver amazing results. These insights are encapsulated in our Meaning Inc. model.

In 2007 we published Meaning Inc., which brings our Meaning Inc. model to life. We have also designed a complete product offering to evaluate your strengths and opportunities as a Meaning Inc. company.

Envision• Invigorating purpose: Connecting

people to the DNA of the business and inspiring them to leave a lasting imprint on the world.

• Real world connection: Deep understanding of what’s happening in the world.

Engage• Authentic leadership: Leading

through challenge, compassion and accountability.

Working with you Imagine an organisation that creates true meaning for all its people, lives its values whilst also being able to achieve its business imperatives.

• Deep engagement: Creating a strong sense of belonging, commitment and energy.

• Organisational alignment: Simple, coherent and integrated structures and processes.

Enable• Unleashed potential: Playing to

people’s unique strengths so they achieve the extraordinary.

• Sustainable performance and social impact: Consistently deliver great results and make a meaningful contribution to society.

Meaning Inc. in actionUsing our Meaning Inc. model as a guiding principle, we have developed a range of customised services at the individual, team and organisational levels. We work pragmatically, smartly and dynamically with you to help you achieve your business imperatives. We do not hide behind academic mystique or abstract theorising.

The remainder of our brochure provides details on some of these services.

We support organisations in the following ways:

Individual• Assessment for hiring• Leadership development• Coaching• 360 feedback

Team• Team effectiveness• Team 360• Team coaching• Assessment and development

workshops

Organisational• Leadership benchmarking• Culture change• Vision and values• Capability frameworks• Meaning and engagement • Managed coaching service • Online surveys

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We have assessed in excess of 20,000 individuals and our assessment methodology has won recognition as one of the most thorough and incisive. YSC assessments – used for hiring and developing senior level talent – provide rich, substantial insights into an individual’s distinctive qualities, their spike strengths and their stretches. Tailored towards top management teams and other senior executives, our experienced consultants conduct the process with your business objectives, culture and organisational values front of mind.

Our assessment methodology

• A pre-brief and debrief with the business leader and/or HR business partner commissioning the assessment to ensure we are immersed in the business context.

• An in-person, half-day biographical assessment during which we explore the individual’s career and background, achievements, performance, influences and challenges as well as the personal and psychological characteristics that underpin the person’s success. We also use psychometric tools to gain a deeper understanding of the individual. The information gathered from the psychometrics is fed back during the assessment and used to promote further discussion.

• A report describing the person’s characteristics, job-relevant strengths, development needs and longer-term potential.

• An optional two hour feedback and coaching session which provides an opportunity to discuss the report and to start building on the insights it offers.

Assessment Do you have the right leaders to take your organisation to the next level? Profiling executives for recruitment and development is a core part of our DNA.

What makes our assessment distinct?

• We evaluate individuals against what really matters – leadership capability and the capacity to deliver outstanding results for your business.

• The process centres on a collaborative dialogue rather than using stock questions which lead to rehearsed answers.

• Our industry leading consultants have the expertise to get to the core of an individual.

Middle management assessment

• In addition to our senior level assessment – for which we are well known – we have also developed a suite of assessment offerings aimed at middle managers (See page 13).

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Development When people are your most valuable asset, unlocking their full potential is vitally important.

Executive Coaching

Coaching is a critical ingredient for maximising individual and team performance. Popular both for its flexibility and its effectiveness, it is a proven way of preventing derailment and achieving dramatic breakthroughs in performance. It is also a powerful and visible way of recognising rising stars, building their capability and boosting their commitment. The return on investment can be considerable, with reputable studies of Fortune 500 firms calculating that coaching can deliver as much as 689% ROI (source: Booz Allen and Metrix Global).

One to One Coaching – We provide bespoke coaching for senior business leaders, wherever they are in the world. Our coaches combine strong commercial acumen with a keen psychological insight honed from YSC’s expertise as the industry leader in business psychology. We employ innovative technology to monitor and sustain change, and to demonstrate ROI. Additionally, our size and scope allow us to support integrated, global initiatives in over 25 languages and more than 25 countries.

Team Coaching – Coaching intact teams – rather than just individuals – is an efficient way of building greater awareness, trust and alignment. We use a Team Model that considers Focus, Internal Dynamics, External Relationships and the ability to Execute in order to build high performing teams. This is particularly effective when combined with 1:1 sessions that support and develop individual team members.

Managed Coaching Service – Organisations are increasingly looking for an expert partner who can manage their in-house coaching process from end-to-end, providing control of inputs, clear metrics and quality assurance. Our Managed Coaching Service ensures clients get all the benefits of executive coaching without having to manage it themselves.

Team Effectiveness

An ineffective team is more destructive to an organisation than individual contributors falling short. Life gets complicated working in large, global, matrixed organisations. Senior executives belong to and lead multiple

teams that straddle functions, geographies and products. As such, the need for well-functioning teams is critical. To meet these needs we have a range of approaches for developing high performing teams that can significantly increase effectiveness. Key outputs of our team development interventions include:

• Equipping individuals with pragmatic tools and techniques that they can use with the teams they lead and to which they belong.

• Enabling team members to gain a much deeper level of insight into their own working style and that of their colleagues’ in order to capitalise on relative strengths.

• Giving individuals the know-how to foster great relationships at work and to influence more effectively by utilising YSC’s Relationship Model.

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Culture is all about the “way we do things around here.” At its best, it enables you and your people to be adaptive and responsive while embodying core principles and values. Our OD and Culture practice aims to help create organisations that support and enhance people’s abilities to achieve business objectives in a sustainable way.

We start by working with you and key stakeholders in your business to thoroughly understand your strategy, culture and business through a diagnostic process that includes in-depth interviews, team analysis and organisational audits. In partnership, we support you in crafting a plan for change that is unique to your organisation. This enables you to

build strengths, eliminating hurdles to future success. Through a combination of approaches, we support leaders to make the attitudinal and behavioural shifts to lead in a new way.

Examples of our offerings in this area:

• Redefining organisational vision and values.

• Developing leadership frameworks that are specific enough to reflect the leadership DNA of the organisation but broad enough to apply across different functions and geographies.

• Using our Meaning Inc. survey to diagnose and build true engagement and purpose in your organisation.

Organisational development and culture Does your culture help you obtain your business goals… or keep you from them?

What makes YSC’s organisational development and culture process distinct?

• Our leadership and organisational benchmarks gained through our diverse international client portfolio and our 20 years of experience.

• Our in-depth understanding of individuals’ drivers, assumptions and behaviour patterns as well as barriers to change.

• Our pragmatic focus, commercial awareness and practical application of psychology in organisational settings.

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Your emerging leaders are key to your future success. Our suite of View offerings help you to build organisational capability by identifying and growing your future leader population.

We support your emerging leaders with a range of interventions that include the following:

Identifying Talent

Individual ProfilingHelping you to select, identify and develop potential using YSC’s best-in-class assessment expertise.

Talent I.D.Fast, cost-effective 1:1 assessments to audit and benchmark the calibre of your talent. Comparing individuals and groups for strategic decision making.

Assessment CentresA cost effective means of selecting the very best talent to drive your business success.

Developing Talent

Leadership RoadmappingCreating powerful development plans that act as a roadmap to future success.

Tomorrow’s leaders Harnessing YSC’s industry leading expertise assessing and developing senior leaders – our View offering supports middle managers on their journey to leadership.

View Coaching Maximising individual potential through practical, challenging and cost-effective coaching.

Retaining TalentLeadership WorkshopsDeveloping tomorrow’s leaders through challenging and inspiring workshops which draw on YSC’s experience of world class leadership.

Team BuildingIncreasing productivity and engagement by getting teams to work more effectively together.

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Combining cutting edge technology with YSC’s core expertise in business psychology consulting – YSC Online helps you to enhance the development of individuals, teams and organisations by providing a best-in-class feedback service. When you partner with YSC Online you will be supported by an account manager and a dedicated client team of experienced professionals. Our key aims are to deliver great customer service and valuable insight to our clients. We are committed to driving high response rates while maintaining professional standards.

We work with you to create surveys that exactly match your needs, while still being able to draw on our own pre-designed products if you wish. Our user-friendly platform gives clients the opportunity to interact with their results. These results sit on an interactive, online system allowing

users to view different comparisons of ratings and responses. The system has extensive language capability so that individuals can read or respond to surveys in their chosen language. Dependent on your in-house resource, project needs and budget, we offer flexible levels of support ranging from a fully managed service through to a complete licensed solution giving you full control. Examples of our key survey products include:

360 Feedback

Our cutting-edge multi-rater feedback survey sets the industry standard for what a great 360 feedback process looks like.

Pulse Feedback Tracker

When you need to measure the success of your coaching and development interventions, our Pulse Feedback

Measuring change How do you use feedback to grow people and your business?

Tracker is the tool of choice. It measures change using a short, targeted survey at timely intervals, tailored to individual goals.

Organisational Surveys

We can help you measure the company’s organisational culture and climate as well as employee satisfaction with potential for features such as a link to the survey on a global intranet.

Team Effectiveness Survey

This tool enables you to explore a team’s performance across five critical dimensions in a clear and pragmatic way. It can also be used to help teams consider how they work together and enhance performance.

YSC are highly skilled at unlocking breakthrough performance and are able to work across our organisation with a diverse range of leaders.Margot Hennessy, Coaching Director, Diageo

We have partnered with YSC since 2007 and they have supported us in key areas like executive benchmark profiling and executive coaching. Gurnek and his team bring a very high level of integrity and professionalism and we have been very impressed by their work.

Suresh Vaswani, Joint CEO, Wipro Limited

“I have had the pleasure to partner with YSC for almost 10 years on many different projects. They have a human approach to assessment that generates new perspectives and provides a genuine platform for personal development. Why have I worked with them over 10 years? Because they challenge, add value and above all continue to bring powerful insights to the table that support me in making the most important decisions of all – people decisions”.

Nigel Fretwell, Head of Human Resources Asia-Pacific, HSBC

YSC has been working with IDFC across different areas such as building a One Firm culture, talent assessment and coaching. They bring a refreshing candidness to the dialogue and challenge clients to ensure that the key issues are highlighted and focused on. This candour juxtaposed with their deep engagement with the organization helps make real change happen.

Dr Rajiv B. Lall, Chief Executive, IDFC

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Our clients We work with a number of global and local organisations, as well as non-profit organisations and government departments.

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YSC IndiaLevel 12, Platina, Plot no C-59Bandra Kurla Complex, Bandra (E)Mumbai 400 051, India

Tel: +91 (0)22 66719917/9918 Fax: +91 (0)22 61315799

Email: karen.west@ysc.com

YSC India Established in 2009, our office in Mumbai provides the full range of assessment, development, coaching and consultancy services to clients in India, South Asia and the Middle East.

Karen West PhDDirector & Head of YSC India

Karen is a Director and Head of YSC India, based in Mumbai. Since joining YSC, Karen has worked extensively with a range of multinational clients in sectors that include oil and gas, FMCG, and pharmaceuticals. She is part of YSC’s senior leadership team and brings over 12 years of line management experience. Karen is renowned for her high speed development of executive talent, especially within organisations facing crises caused by challenging business results.

Prior to YSC, Karen worked for an international leadership development consultancy supporting a range of clients in sectors such as government, manufacturing, retail, pharmaceutical, mining, utilities, hospitality, and non-profit. Her early career was with the US Armed Forces where she served as a Lieutenant Commander Aerospace Psychologist in the United States Navy. In this role she specialised in effective teamwork and resource management of aircrew and ground support. She earned her wings as a Naval Aviator through the Navy flight surgeon designation program that included land, water and open ocean survival training, aeromedical training, and pilot flight training.

Karen graduated with a BSc in Psychology from the Wright State University in Dayton, Ohio and a PhD and MSc from Ohio University in Athens, Ohio. A US citizen who grew up in Western North Carolina, Karen has worked internationally throughout her career which has helped her develop significant insights into the culture and diversity of individuals, organisations and management styles. In her spare time, Karen is an avid reader, sometimes musician and novice kayaker. She enjoys exploring the history and traditions of the US southern culture and the culture of the Eastern Band Cherokee Indians, travelling, and acting as Patrons of the Arts.

www.ysc.comReleasing the power of people

© YSC Ltd. 2012. YSC is the trading name of Young Samuel Chambers (“YSC”) Limited. Registered in England at 50 Floral Street, London, WC2E 9DA. Company Number 2402857

Printed on recycled paper

At YSC our mission is to release the power of people. We do this by combining industry leading psychological insight with a thorough understanding of our clients’ business needs. We work with clients across their entire talent lifecycles, including: recruitment, induction, development, the identification of potential, internal selection, role change, measurement and departure. Our key client offerings include 1:1 and team assessment, executive coaching, organisational consulting and the measurement of change.

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