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Congratulations! You have purchasedone of the most sophisticated cordlesstelephones on the market! The VT1962 has been designed to offer a newstandard in cordless telephonetechnology.

Unlike most other cordless phones, theVT 1962 digitizes your voice usingadvanced ADPCM digital voice codingto provide noise and distortion freeperformance. In most conditions youwill not be able to tell you are using acordless phone. Gone are theannoyances of static, interference andhaving to listen to other people'sconversations on your cordless phone.

The VT 1962 scrambles your voicebefore it transmits it. This allows youthe security of knowing that no one cantune in and eavesdrop on yourconversations.

The VT 1962 decodes and displaysname and/or number Caller ID (CID)information where available and whensubscribed to. The alpha-numericdisplay can show both the name andnumber of the calling party. Up to 15name characters or 11 phone numberdigits can be displayed on the LCD.

With the VT 1962, the user can easilyanswer a call by pressing any key otherthan the OFF, MUTE or VOLUMEKeys. In addition, the Handset displayilluminates when the phone rings. Thisis very useful in a dark environment.

INTRODUCTION

The VT 1962 also provides a one-way Page/Find. Pressing the BasePAGE key will cause the Handset toring in a manner which distinguishesit from normal incoming ringing. Thiscan be used to alert the Handset user,or to simply locate the Handset in theevent that it is misplaced.

The VT 1962 uses special memory inboth the Base and Handset which isnot susceptible to power failures. Thisprovides permanent storage of allmemory dial numbers, CID informationas well as the Base and Handsetsecurity codes.

When an optional battery pack isinstalled in the Base Unit, the VT 1962uses this battery pack to provideoperational backup in case of powerfailure. In this way you have access toall normal phone functions during atotal power outage. Calls can still beplaced and received wi thoutinterruption. More than 5 hours backupwill be possible with a fully chargedbattery pack in the Base Unit.

The VT 1962 informs you that anotherextension is currently in use on thesame phone line. The phone will alsoalert you when you are Out of Range,even when you're not using the phone!

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• Face-up Handset charging.• Easy answer - When the phone

rings, simply press any key otherthan OFF, MUTE, or the VolumeKeys on the Handset to answer.

• Auto hang up when returning theHandset to the Base cradle.

• Extension in use indicator.• TONE and PULSE Dialing.• Low Battery Detect and Warning

indicator.• Up to 7 hours continuous talk time

or 7 days standby time.• Volume Adjust on Handset.• REDIAL, HOLD, PAGE and MUTE.• Hearing-Aid Compatible Receiver.• Detachable power supply.• Non-volatile storage of security

code and memory dial records.• Programmable Ringer Types.• 2.5mm Headset Jack.

This manual is designed to make youfamiliar with the VT 1962. We stronglyrecommend you read the manualbefore using your phone.

Special Features• 900 MHz Operation.• Fully Digital Link between Handset

and Base with ADPCM voice coding.• D ig i ta l l y -Sc ramb led Vo ice

Communication.• Name / Number CID display.• 2 row by 12 character 5x7 dot

matrix alpha-numeric LCD.• 50 CID memory locations.• Backlit Handset display.• 20 location Programmable Memory

for 20 Digit Phone Number.• 10 Channel Operation with auto

channel selection.• Out-of-Range indication while the

Handset is in use or in standbymode.

• Digital Answering System with 3Mailboxes.

• Removable Handset battery pack.• Spare battery charger in the Base

Unit.• Complete battery back-up in case

of power failure (with optional sparebattery pack installed in Base).

INTRODUCTION

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Parts Check List1. Base Unit, Handset and AC adapter2. One-Line Telephone Cord3. Battery Pack4. Wall mount accessory5. Belt clip

INTRODUCTION

To purchase replacement batterypacks, call VTECH Communicationsat 1-800-595-9511. In Canada, callVTECH Electronics at 1-800-267-7377.

Telephone Line Cord

AC Power Adapter

Handset

Battery Pack

Base UnitWall Mounting

Bracket

Belt-Clip

VOLUME

PAGE

SKIP/QUICKREPEAT/SLOW

DELETETIME/SET SELECT MENU

PLAY/STOP

MAIL BOX1 MAIL BOX2 MAIL BOX3

SPAREBATTERYCHARGING IN USE

MEMOANSWERON/OFF

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FCC and IC Regulations

This equipment complies with Parts 15and 68 of the Federal CommunicationsCommission (FCC) rules for the UnitedStates. It also complies with regulationsRSS210 and CS-03 of Industry andScience Canada. Operation is subjectto the following two conditions: (1) thisdevice may not cause interference,and (2) this device must accept anyinterference, including interference thatmay cause undesired operation of thedevice.

A label is located on the underside ofthe Base Unit containing either theFCC registration number and RingerEquivalence Number (REN) or the ICregistration number and Load Number.You must, upon request, provide thisinformation to your local telephonecompany.

This equipment is compatible withinductively coupled hearing aids.

Should you experience trouble with thistelephone equipment, please contact:

VTECH COMMUNICATIONSSERVICE DEPT. at 1-800-595-9511.In Canada, call VTECH Electronics at1-800-267-7377.

For repair/warranty information. Thetelephone company may ask you todisconnect this equipment from the linenetwork until the problem has beencorrected.

FCC Part 15Warning: Changes or modifications tothis unit not expressly approved by theparty responsible for compliances couldvoid the user's authority to operate theequipment.

The equipment has been tested andfound to comply with part 15 of the FCCrules. These limits are designed toprovide reasonable protection againstharmful interference in a residentialinstallation. This equipment generates,uses and can radiate radio frequencyenergy and, if not installed and usedin accordance with the instructions,may cause harmful interference toradio communications. However, thereis no guarantee that interference willnot occur in a particular installation. Ifthis equipment does cause harmfulinterference to radio or televisionreception, which can be determined byturning the equipment off and on, theuser is encouraged to try and correctthe interference by one or more of thefollowing measures:

- Reorient or relocate the receivingantenna.

- Increase the separation betweenthe equipment and receiver.

- Connect the equipment into anoutlet or on a circuit different fromthat to which the receiver isconnected.

- Consu l t the dea ler or anexperienced radio/TV technicianfor help.

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FCC Part 68The FCC requires that you connectyour cordless telephone to thenationwide telephone network througha modular telephone jack (USOCRJ11C, RJ11W or RJ14).

Your telephone company maydiscontinue your service if yourequipment causes harm to thetelephone network. They will notify youin advance of disconnection, if possible.During notification, you will be informedof your right to file a complaint with theFCC.

Occasionally, your telephone companymay make changes in its facilities,equipment, operation, or proceduresthat could affect the operation of yourequipment. If so, you will be givenadvance notice of the change to giveyou an opportunity to maintainuninterrupted service.

The Base Unit contains no userserviceable parts. The Handsetcontains a user replaceable batterypack.

If it is determined that your telephoneequipment is malfunctioning, the FCCrequires that it not be used and thatit be unplugged from the modular jackuntil the problem has been corrected.Repairs to this telephone equipmentcan only be made by the manufactureror its authorized agents or by otherswho may be authorized by the FCC.For repair procedures, follow theinstructions outlined under the VTECHLimited Warranty.

This equipment may not be used oncoin service provided by the phonecompany or Party Lines.

The REN is useful in determining thenumber of devices you may connectto your telephone line and still enablethe devices to ring when you receivea call. The general rule is that the RENvalue should not exceed 5.0A total;however, contact your local telephonecompany for the specific number inyour area.

IC (Industry Canada)This telephone is registered for use inCanada.

Notice: The REN assigned to thisdevice denotes the number ofdevices you may connect tothe telephone loop which isused by the device to preventoverloading The terminationon a loop may consist of anycombination of devicessub jec ted on ly to therequirement that the sum ofthe REN does not exceed five(5.0)

Notice: The Industry Canada labelidentifies certified equipment.This certification means thatthe equipment meets certaintelecommunications networkprotective, operational andsafety requirements. TheDepar tmen t does no tguarantee the equipment willopera te to the user 'ssatisfaction.

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Before installing this equipment, usersshould ensure that it is permissible tobe connected to the facilities of thelocal telecommunications company.The equipment must also be installedusing an acceptable method ofconnection. The customer should beaware that compliance with the aboveconditions may not prevent degradationof services in some situations.

Repairs to certified equipment shouldbe made by an authorized Canadianmaintenance facility designated by thesupplier. Any repairs or alterationsmade by the user to this equipment,or equipment malfunctions, may givethe telecommunications companycause to request the user to disconnectthe equipment.

Users should ensure for their ownprotection that the electrical groundconnections of the power utility,telephone lines and internal metallicwater pipe system, if present, areconnected together. This precautionmay be particularly important in ruralareas.

Caution: Users should not attempt tomake such connectionsthemselves, but shouldcontact the appropriatee l e c t r i c a l i n s p e c t i o nauthority, or electrician, asappropriate.

Your VT 1962 is designed to operateat the maximum power allowed by theFCC and IC. This means your Handsetand Base Unit can communicate onlyover a certain distance - which willdepend on the location of the Base Unitand Handset, weather, and theconstruction and layout of your homeor office.


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When using your telephone equipment,basic safety precautions should alwaysbe followed to reduce the risk of fire,electric shock and injury to persons,including the following:

1. Read and understand a l linstructions.

2. Follow all warnings and instructionsmarked on the product.

3. Unplug this product from the walloutlet before cleaning. Do not useliquid cleaners or aerosol cleaners.Use a damp cloth for cleaning.

4. Do not use this product near water(for example, near a bath tub,kitchen sink, or swimming pool).

5. Do not place this product on anunstable cart, stand, or table. Theproduct may fall, causing seriousdamage to the product.

6. Slots and openings in the cabinetand the back or bottom are providedfor ventilation. To protect it fromoverheating, these openings mustnot be blocked by placing theproduct on the bed, sofa, rug, orother similar surface. This productshould never be placed near orover a radiator or heat register.This product should not be placedin a built-in installation whereproper ventilation is not provided.

7. This product should be operatedonly from the type of power sourceindicated on the marking label. Ifyou are not sure of the type ofpower supply to your home, consultyour dealer or local powercompany.

8. Do not allow anything to rest onthe power cord. Do not locate thisproduct where the cord will beabused by persons walking on it.

9. Never push objects of any kind intothis product through cabinet slotsas they may touch dangerousvoltage points or short out partsthat could result in a risk of fire orelectric shock. Never spill liquid ofany kind on the product.

10. To reduce the risk of electricshock, do not disassemble thisproduct, but take it to a VTechauthorized service facility. Openingor removing cabinet parts otherthan specified access doors mayexpose you to dangerous voltagesor other risks. Incorrect reassemb-ling can cause electric shock whenthe appliance is subsequently used.

11. Do not overload wall outlets andextension cords as this can resultin the risk of fire or electric shock.

IMPORTANT SAFETY INSTRUCTIONS

8

IMPORTANT SAFETY INSTRUCTIONS

12. Unplug this product from the walloutlet and refer servicing to aVTech authorized service facilityunder the following conditions:

A. When the power supply cord orplug is damaged or frayed.

B. If liquid has been spilled into theproduct.

C. If the product has been exposedto rain or water.

D. If the product does not operatenormally by following theoperating instructions. Adjustonly those controls that arecovered by the operatinginstructions, because improperadjustment of other controlsmay result in damage and willoften require extensive work bya VTech authorized technicianto restore the product to normaloperation.

E. If the product has been droppedand the cabinet has beendamaged.

F. If the product exhibits a distinctchange in performance.

13. Avoid using a telephone (otherthan a cordless type) during anelectrical storm. There may be aremote risk of electric shock fromlighting.

14. Do not use the telephone to reporta gas leak in the vicinity of the leak.

VTECH COMMUNICATIONSSERVICE DEPT. at 1-800-595-9511.In Canada, call VTECH Electronics at1-800-267-7377.

SAVE THESE INSTRUCTIONS

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REPLACING THE BATTERY PACK

Charging The Handset BatteryPackThe Handset of your VT 1962 cordlesstelephone is powered by a rechargeablebattery pack. It charges automaticallywhenever the Handset is in the Base.You should charge the battery pack for16 hours when you first receive yourphone. You'll know the battery packneeds charging when:

• The phone emits a warning tonewhen you press the PHONE key.

• The low battery message isdisplayed:

• The Handset seems completelydead, the LCD is clear and theHandset does not beep when youpress the keys.

To Charge The Battery PackTo charge the battery pack, place theHandset in the Base Unit. The CHARGEindicator will light to show the Handsetis seated properly and the battery packis charging. It is recommended that thebattery pack be charged for at least 16hours initially and 8 hours formaintenance charging. You can useyour telephone before that withdiminished capacity, but it is best tocharge the battery pack fully. It will takeseveral recharge cycles to maximizethe charge capacity of your batterypack. The maximum battery lifebetween charges is 7 hours ofcontinuous talk time or 7 days ofstand by.

Alternatively, if you have purchased aspare battery pack and it has beencharging in the Base Unit, simplyexchange the drained Handset batterypack with the fully charged replacementbattery pack from the Base charger.Place the drained Handset batterypack into the Base charger to recharge.

The Base spare battery charger doesNOT charge a battery pack as quicklyas the Handset battery charger. A fullcharge requires 24 hours when usingthe spare battery charger.

It's Impossible To Over-ChargeThe Battery PackThe battery pack can be rechargedmany times, but if you get a low-batterysignal even after 16 hours of chargingin the Base cradle (or 24 hours in theBase spare battery charger), the batterypack(s) should be replaced.


A Word About RechargeableBatteries

Your Ni-Cd battery pack rechargeswhenever the Handset is returned tothe Base Unit cradle. You may returnthe Handset to its cradle wheneveryou're not using the phone.

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Place the new batterypack into the batterycompartment

Please note thecorrect position of thebattery pack whenchanging battery

Press and SlideDownward

Slide in thebattery cover

Follow the steps below:1. Remove the battery case cover by

pressing on the ridged lines andsliding downward.


4. Replace the battery case cover bysliding the cover upwards.

2. Discard the old battery pack. Don'tput the old battery pack in a trashcompactor or a fire - it could burst.

3. Place the new battery pack in itshousing with the metal contactsfacing down.

5. If the new battery pack is notalready charged, place theHandset in the cradle of the BaseUnit to allow it to charge for 16hours.

CAUTION:To reduce the risk of fire or injury,read and follow the Instructions:

1. Use only VTECH rechargeablebattery pack.

2. Do not dispose of the battery in afire. The cell may explode.

IMPORTANT: Do not dispose ofth is bat tery in tohousehold garbage.For information onrecycling or properdisposal, consult yourlocal sol id wastecollection or disposalorganization.

3. Do not open or mutilate thebattery. Released electrolyte iscorrosive and may cause damageto the eyes or skin. It may be toxicif swallowed.

11

PAGE


PLAY/STOP


MEMOANSWERON/OFF

VOLUMESKIP/QUICKREPEAT/SLOW



4. Exercise care in handling batteriesin order not to short the battery withconducting materials such as rings,bracelets, and keys. The battery orconductor may overheat and causeburns.


Spare Battery ChargerThe VT 1962 has a built-in spareBattery Charger, which is located in thecradle of the Base Unit.

NOTE: In order to benefit from thisfeature, you must obtain an optionalSpare Battery from an authorizedVTech dealer, or by contacting VTechCustomer Service at 1-800-595-9511in the U.S.A and 1-800-267-7377 inCanada.

InstallationRemove the Spare Battery chargercover by pressing the release tab andlifting up.

Power BackupWhen a Spare Battery pack is installedin the Base Unit, the VT 1962 uses thisbattery pack to provide operationalbackup in case of a power failure. Ifyou have a fully charged battery packin the Spare Battery pack charger andthere is a power outage, you will stillbe able to place and receive calls forup to five hours.

Replacing a Drained HandsetbatteryThe Spare battery pack can also beused to replace a drained Handsetbattery pack to ensure uninterrupteduse. Be sure to put the drained batterypack in the Spare Battery charger forrecharging.

Please note that the Spare Batterycompartment charges at a slower ratethan a battery pack charging in theHandset. It takes 24 hours to fullycharge a battery pack in the SpareBattery charger.

Place a battery pack in the SpareBattery charger. Make sure the metalcharging contacts on the underside ofthe battery pack are aligned with thecharging contacts in the Spare Batterycharger.

VOLUME

PAGE



PLAY/STOP



MEMOANSWERON/OFF

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The RBRC TM Seal The RBRC Seal on the nickel-cadmium battery indicates that VTechCommunications, Inc. is voluntarilyparticipating in an industry program tocollect and recycle these batteries atthe end of their useful lives, when takenout of service within the United Statesand Canada.

The RBRC program provides aconvenient alternative to placing usednickel-cadmium batteries into the trashor municipal waste, which may beillegal in your area.

VTech’s participation in RBRC makesit easy for you to drop off the spentbattery at local retailers participating inthe RBRC program or at authorizedVTech product service centers. Pleaseca l l 1-800-8-BATTERY TM fo rinformation on Ni-Cd battery recyclingand disposal bans/restrictions in yourarea. VTech’s involvement in thisprogram is part of its commitment toprotecting our environment andconserving natural resources.

Remove the nickel-cadmium batterypack by pressing down on the batterycase cover and sliding downward.

RBRC is a registered trademarkof Rechargeable Battery RecyclingCorporation.

R

R

R

R

R

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REPEAT

DELETE

MA

CHARGI

Charge theHandsetBattery Packfor 16 hoursbefore using

TON

EP

ULS

E

Tone/Pulse Selector

GETTING STARTED

Charge the Handset battery packbefore use. The battery pack rechargesautomatically whenever the Handset isin the Base Unit. The batteries mustbe charged for 16 hours before usingyour phone for the first time.

Setting Up Your VT 1962Choose an area near an electricaloutlet and a telephone wall jack.

AC Power AdapterPlug the AC power adaptor into anelectrical outlet and the DC connectorto the back of the Base Unit.

Setting the Tone/Pulse SwitchThe TONE/PULSE switch is located onthe bottom of the Base Unit and isfactory set to TONE. If you have touchtone service, do not change the switchsetting. If you have rotary (Pulse)service, set the switch to PULSE.

CAUTION:Use only CLASS 2 9V DC POWERSUPPLY included with your phone.

Handset RingerThe Handset ringer is programmed ONas the factory default setting. Refer toPROGRAMMING THE RINGER onpage 22 for more information.

ACOUTLET

TELEPHONEWALL JACK

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PAGE


PLAY/STOP


MEMOANSWERON/OFF



GETTING STARTED

Connect Telephone Line CordPlug one end of the telephone cord intoa wall jack and the other end into theback of the Base Unit.

Check for a dial tone. After the batterypack is charged, rotate the Base Unitantenna to an upright position. Pick upthe Handset and press PHONE ."PHONE ON" will appear on the LCD,and you will hear a dial tone. If not, see'IN CASE OF DIFFICULTY ' on page46.

Fill in the telephone number card onthe Base Unit.

CAUTION:1. Never install telephone wiring

during a lightning storm.

2. Never install telephone jacks inwet locations unless the jack isspecifically designed for wetlocations.

3. Never touch uninsulated telephonewires or terminals unless thete lephone l ine has beendisconnected at the networkinterface.

4. Use caution when installing ormodifying telephone lines.

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VOLUME

PAGE



Using The Wall Mount Adapter1. Choose a spot near an electrical

outlet and a telephone jack.

You phone requires a modulartelephone jack and a standardelectrical outlet (120v AC). Thepower cord is six feet long; makesure there is an electrical outletwithin reach of the Base Unit. Theoutlet should not be controlled bya wall switch. If the switch is everturned off, the phone will notoperate.

2. Position the wall mount bracketon the Base.

Line up the tabs on the wall mountadaptor with the holes on thebottom of the Base (Figure 1).Snap the wall mount bracket firmlyin place.

3. Mount the Base on the wall.

Position the Base so the mountingstuds will fit into the holes on thebottom of the Base. Position thepower cord to extend down thewall the phone is to be mountedon. Slide the Base down on themounting studs until it locks intoplace.

4. Connect the telephone line cord.

The telephone line cord has asnap-in plug at each end. Insertone of the plugs into the jack onthe bottom of the Base. Insert theother end of the plug into the walljack.

WALL MOUNTING

Figure 1

Figure 2

5. Plug the AC adaptor into anelectrical outlet and the DCconnector into the power jacklocated on the back of the BaseUnit .

TON

EP

ULS

E

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THE LCD DISPLAY

LCD Display Messagesis displayed when the Handsetmicrophone has been muted.

is displayed when the Handset ringerhas been programmed off.

the PHONE ON indicator is displayedwhen the phone is in use.

is displayed when the unit is in a low-battery condition. The Handset typicallyoperates for at least 5 minutes after thelow battery indication first appears.

is displayed when the Base Unit pagesthe Handset.

is displayed when the Handset is onhold.

is displayed when the Handset has lostcommunication with the Base Unit andis attempting to reestablish a link byscanning all channels.

is displayed if communication with theBase is reestablished.

shows the Handset volume setting.

is displayed while in OFF mode, ifanother phone is currently using thesame line.

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THE HANDSET LAYOUT

THE HANDSET FEATURES

Charging ContactsMemory KeyTone (Temporary Tone)

Caller ID KeyRedial KeyMute KeyClear/Delete Key

Program KeyMicrophone

Dialing Keys (0-9)

LCD Display

Phone Key

Off KeyHold Key

Antenna

BatteryCompartment

Volume Up& Down

HeadsetJack

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THE BASE UNIT LAYOUT

THE BASE UNIT FEATURES

VOLUME

PAGE



PLAY/STOP

MAIL BOX1


MEMOANSWERON/OFF

MAIL BOX2 MAIL BOX3

TON

EP

ULS

E

Tone/PulseSelector

AC Power JackPhone Cord Jack

Memo KeyAnswer On/Off KeyHandset Charge IndicatorSpare Battery IndicatorIn Use IndicatorMail box 2 IndicatorMail box 3 Indicator

Mail box 1 IndicatorSelect KeyMenu KeyTime/Set Key

Volume Up/Down Key

Page KeyRepeat Key

Skip KeyMicrophone

Antenna

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Storing

The Phone should beOFF

Enter Phone number

Press

You will see

Enter Memory location(01-20)

QUICK REFERENCE GUIDE

To Mute A Call• Press MUTE to disable the

Handset microphone.• Press MUTE again to return to

normal two way conuersation.

To Page The Handset• To page from the Base, press

PAGE .• To cancel the PAGE either press

PAGE again on the Base or pressOFF on the Handset.

Storing Memory (SPEED) DIALNUMBERS:• The phone should be OFF.• Enter the number you wish to store

on the LCD up to a maximum of 20digits.

Set-Up• Plug AC adapter into a standard

electrical outlet and Base Unit• Set Dial Mode switch to PULSE or

TONE. The unit is factory set toTONE.

• Let the Handset battery pack chargefor 16 hours before first use.

• Connect telephone line cord toBase Unit and telephone jack.

Making Calls• Press the PHONE key. When

the "PHONE ON" indicator isdisplayed and you hear a dial tone,dial the number.

OR• Enter the number to be dialed on

the LCD and then press thePHONE key.

Answering Calls• To answer a call, press any key

other than OFF , MUTE , or theVolume Keys. The Handset willNOT auto-answer when lifted offthe Base cradle.

Hanging Up• Press OFF or place the Handset

in the cradle to hang up a call.

To Place A Call On Hold• Press HOLD on the Handset to

place an active call on hold. PressHOLD again to return to the call.

• Press PROG . The LCD willdisplay "PROGRAM LOCATION "

• Enter a two digit memory location(01 .. 20), the unit will store thenumber, emit a happy tone toconfirm successful programmingand exit program mode.

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Memory Dialing

Press

PressYou will see

Enter Memory location(01-20)

CID - Caller ID

Press

You will see

QUICK REFERENCE GUIDE

*

• To view the time and date of thecall press and hold the (7) key.The time and date will be shownalong with the phone number. Youwill see something like:

As long as the key is held down• To view other calls, scroll backwards

and forwards by using the ( )and ( ) keys.

• To view additional dlgits not shownon the display, press the (9) key

• To exit press OFF .

Using REDIAL• Press the PHONE key, then

REDIAL to automatically redialout the last number you dialed.

Or• Press REDIAL so that the number

is shown on the display and thenpress the PHONE key.

HOLD• Press HOLD to put a call on hold.• To return to the call, press HOLD

key again.

Memory Dialing(Speed Dialing):

*

• Press the PHONE key.• Press MEM .• Enter the memory location of the

phone number you wish to dial(01...20). The number will bedisplayed on the LCD and will bedialed.

CID - Caller ID• To view information stored in CID

memory, press CID on theHandset.

• The display will show the mostrecent call received.

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BASIC OPERATION

Making CallsYou can make calls directly from theHandset whether you are at the Baseor away from it.

NOTE: There are two different waysto dial a number:

1. Press the PHONE key and waitfor dial tone. Then dial the numberyou want.

Or

2. Enter the number onto the displayfirst, then press the PHONE key.This will dial the number that isdisplayed on the LCD after 2seconds. See "ADVANCEDDIALING" on Page 24.

If you make a mistake when dialing,press OFF to hang up, then pressthe PHONE key to get the dial toneagain.

DisconnectingTo end a call, either place the Handsetback in the Base, or press OFF onthe Handset.

ANSWERING CallsWhen the Handset rings, press any keyother than OFF, MUTE or the VOLUMEkeys to answer your call.

Volume ControlsThe volume controls for the Handsetare located on the side of the unit.Press the (up) or (down) keysto increase or decrease the volume.Holding ei ther key down wi l lcontinuously change the volumesetting. The earpiece volume levelindicator on the LCD will changeaccordingly. There are four volumelevels.

FLASHYou can use your VT 1962 cordlessphone with services such as CallWaiting. Simply press the PHONE keyto FLASH the line.

REDIALTo REDIAL the last number youdialed, press the PHONE key, thenpress REDIAL . The phone willautomatically dial the number. Thenumber will be shown on the display.

Clearing The DisplayThe display can be cleared by pressingand holding the CLR/DEL key downuntil the display clears.

MUTE• Press MUTE during conversation

to disable the Handset microphone.• Press MUTE again to return to

normal operation.

Ringer Mute• Press MUTE during incoming

ringing to disable the ringer for theduration of the call.

HOLD• Press HOLD to place an active

call on hold.• The LCD will display CALL ON

HOLD.• Press HOLD again to return to the

call.

PAGE/HANDSET Locator• To page from the Base Unit, press

PAGE .• The LCD will display BASE

PAGING HANDSET .• To cancel the page, either press

PAGE again on the Base Unit, orpress OFF on the Handset.

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Temporary Tone

Dial your number

Press

Press the number orsymbols

Press to end your call

Switching Calls

To switch over to thenew call

Press

To switch back to thefirst call

Press Again

ADVANCED FUNCTIONS

Call WaitingWhile you are on a call, you will hearan alert signal, warning that a secondcaller is trying to reach you. CALLWAITING is a subscription service,available from most local telephoneservice providers. Contact your providerfor details.

If you subscribe to this service linkedwith CALLER ID (CID), the name and/or phone number of the second callercan be displayed on the LCDimmediately after hearing the CALLWAITING alert. For more details, seeCID-CALLER ID .

Switching calls using FLASH• To switch over to the new call,

press the PHONE key; the firstcall is put on hold.

• To switch back to the first call, pressthe PHONE key again.

Temporary ToneIf you have rotary (dial-pulse) telephoneservice (TONE/PULSE switch is set toPULSE), this feature allows you totemporarily switch to TONE dialing forsuch purposes as remote access toAnswering System, bank-by-phoneservices, use of calling cards and otherspecial services.

First, dial the call normally. Thenactivate the Temporary Tone featureby pressing TONE . You can thenpress the numbers or symbols youneed, and your phone will send theproper signals.

To end the call, press OFF or placethe Handset back in the Base. Thephone will automatically go back torotary (dial-pulse) service.

Programming The RingerThe Handset ringer is capable of fourdifferent types of ringer tones. Thefollowing sections detail how to selectdifferent ringer types and how to turnoff the Handset ringer.

*

23

Checking Ringer Types

Press

Press

Press again

Press

Turning Off the Ringer

Press

Press

Press

PressChanging Ringer Types

Press

Press

Press

or

Press or

ADVANCED FUNCTIONS

Turning Off The RingerTo turn off the ringer do the following:

Press PROG or OFF to exit.

Changing Ringer TypesTo program, the Handset must beOFF.

To select a different ringer type do thefollowing:

• Press : PROG• Press : #• Press : 1 for ringer type 1

2 for ringer type 23 for ringer type 34 for ringer type 4

The Handset LCD will show the ringertype selected, for example

Checking The Ringer TypeTo test the present ringer type, do thefollowing:

24

ADVANCED FUNCTIONS

CLR/DEL Key FunctionThe CLEAR and DELETE functionscan be accessed separately dependingon how long the key is held down. Forexample, to clear the last digit enteredon the display, press the CLR/DELkey for less than 1 second. Press andhold the CLR/DEL key for more than1 second to completely clear the LCD.

The DELETE function is also used todelete CID and memory dial records,see DELETING STORED NUMBERS,and DELETING NUMBERS .

Advanced DialingThere are two different ways to dial anumber:1. Press PHONE key and wait for

a dial tone. Then dial the numberyou want either manually, usingMEMORY (MEM) dialing, CIDdialing or REDIAL .

OR

2. Enter the number you wish to dialon the display first. Then pressPHONE key. This will dial thenumber which is displayed on theLCD after 2 seconds.

NOTE: The phone will dial anynumber which is shown onthe display. If you do notwant to dial the numbershown on the LCD, it can bechanged by:

• Press and hold CLR/DEL untilthe display is cleared, then dialnormally.

or• Press OFF and start over.

25

Storing Speed DialNumbers

Dial your Phone number

Press

Enter location(01-20)

MEMORY DIALING

• Enter the memory location (01..20)you wish to store the number in. Assoon as the second memory locationdigit is entered, the unit will emit ahappy tone (a short series of beeps)to confirm successful programmingand exit program mode.

Storing Memory (Speed) DialNumbersTo program a speed dial location, dothe following:

• With the phone OFF, enter thetelephone number you wish tostore. (20 Digits Maximum).

• Enter program mode by pressingPROG . The display will show thefollowing:

If programming is unsuccessful the unitwill display:

Unsuccessful programming can resultfrom not correctly completing theprogramming sequence. For example,if after entering a number on theLCD and entering program mode, theOFF key were pressed instead ofentering a valid memory location, the"PROGRAMMING INCOMPLETE"message would appear. If this messageappears, simply repeat the program-ming sequence.

Dialing From Memory• Press PHONE to get a line.• Press MEM , you're prompted to

enter a speed dial location number:

• Enter a 2 digit location number(01-20)

• The number stored in that locationwill be displayed and immediatelydialed.

Or• Beginning from the OFF mode,

press MEM followed by a 2 digitlocation number (01-20). OR, pressxxx( ) or ( # ) to scroll throughthe Speed Dial locations.

• Press MEM again to exit memorydial mode and leave the number onthe display.

• Note that if digits were on thedisplay prior to entering memorydial mode, the contents of thespeed dial memory will be appendedto those digits. For example, if 1503was on the LCD and the contentsof the memory location is 6438981,then the display would show thefollowing upon exiting memory dialmode:

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26

MEMORY DIALING

Press PHONE , the number on thedisplay will be dialed after a 2 secondpause.

NOTE:The ability to temporarily addmemory contents to digits alreadyentered on the display operates inthe same way for CID and speed dialmemories.

In this way, long distance and areacodes (for example, 1503) can beentered on the LCD and can prefacenumbers recalled from CID memorybefore dialing. This is importantbecause only the last 7 digits of anynumber are displayed when dialingfrom CID memory.

Changing Stored NumbersTo change or replace a stored numbersimply enter the new number on thedisplay and store it in the memorylocation you wish to change.

Deleting Stored Numbers• Press MEM . The display will

change to "SPEED DIALLOCATION_ _".

• Enter memory location number(01-20).

• Press CLR/DEL . The display willchange to "LOCATION XXDELETED".

• Press OFF to exit.

NOTE:Stored numbers are retained inmemory even if the Base loses itspower or the Handset battery isremoved.

Storing Special CodesTo insert a pause in a phone number,press HOLD at the appropriate pointwhen entering the number on the LCD.This inserts a 2 second pause. A" P " appears in the display to show thepause. For longer pauses, press HOLDtwo or more times. Each press makesthe pause 2 seconds longer and istreated as a stored digit.

If your phone is connected to a PBX,you can store the PBX access numberand a pause before the phone number.For example, to store 9-PAUSE-555-1234 in memory location 08, do thefollowing:1. Press 92. Press HOLD3. Dial 55512344. Press PROG5. Enter 08

27

CID-CALLER ID

NOTE:You must be in an area where CIDservice is available and you mustsubscribe to it to use this feature.

If you do not subscribe to the CIDservice, the phone will still operatenormally except that the CIDinformation is not received ordisplayed.

Receiving and Storing CallsThis unit receives and displays all CIDinformation, the caller's telephonenumber, the callers name and the exactdate and time of the call.

The phone sequentially numbers thesecall records and retains them in theunit's CID memory for later review.These call record number are displayedas the firsr two digits in the display. Theunit can store up to 50 numbers in itsmemory.

Once the CID memory is full, any newcall forces a deletion of the oldest callrecord.

Dialing From CID Memory

NOTE:Only the last 7 digits of any numberare displayed when dialing from CIDmemory.

For example, when you press and holdthe 7 key to view the phone number,you would see the following:

CID - Caller IDYour VT 1962 cordless phone iscapable of displaying the name and/or phone number of the person calling,before you answer the phone.Subscription to Caller ID service throughyour local phone company is requiredto utilize this feature.

If you subscribe to alphanumeric (name& number) Caller ID service, the callingparty's name and phone number (whenavailable) will be displayed on the LCDscreen while the phone is ringing.

If you subscribe to numeric (numberonly) Caller ID service, the callingparty's phone number (when available)will be displayed on the LCD screenwhile the phone is ringing.

Call Waiting Caller ID (TYPE IICID)Your VT 1962 cordless phone is alsocapable of displaying Caller IDinformation in connection with a CallWaiting signal. If you are on a call, andreceive a Call Waiting alert signal, theLCD will display the name and/ornumber (when available) of the partytrying to reach you. As above,subscription to Call Waiting ID servicethrough your local phone company isrequired in order to utilize this feature.

A Word About Caller ID - CIDDue to regional incompatibilities, CallerID information may not be available forevery call you receive. In addition, thecalling party may intentionally blocktheir name & phone number from beingsent.

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CID-CALLER ID

Special Message IndicatorsOut of Area CallsIf for any reason the telephone numberof the caller is unavailable, or if thecaller is outside the CID service area,the message UNAVAILABLE isdisplayed on the LCD.

"Private" CallsIf the caller has exercised the optionto block his or her number from beingsent, then the display will showPRIVATE.

Transmission ErrorIf an error is detected, then the CIDinformation is incomplete and willnot be displayed. "TRANSMISSIONERROR" will be displayed on the LCDscreen.

The occasional appearance of"TRANSMISSION ERROR" on yourdisplay does not indicate a problemwith your unit or your telephone line.However, if this appears frequently,you may want to notify your telephonecompany.

However, when you dial directly fromCID memory, only the last 7 digits ofthe received telephone number will beused. Consequently, you would actuallydial this:

The VT 1962 was designed toaccommodate this situation. If youneed to temporarily add a long dlstanceprefix and /or area code (such as 1503)before the CID number, do the following:• Beginning from the standby mode,

key in the necessary digits. Yourdisplay will look like this:

• Then, to temporarily add the last 7digits only from a CID memory,press CID .

• Using the ( ) and (#) keys,scroll through the received calls tolocate the number you wish to dial.

• Once you have located the numberyou wish to dial, simply pressPHONE . The last seven digits willbe added to the numbers alreadyin the LCD, and the whole numbershown below will be automaticallydialed.

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29

Reviewing CID Records

Press

Press the andkeys

Press and hold theto view phone numberand time/day

Press to dial

OR

Press to exit

CID-CALLER ID

Reviewing NumbersCalls stored in memory can be reviewedby pressing CID . The display willshow the number of the most recent(CALL #01). The top line of the displayis used to indicate the memorylocation number and the bottom line ofthe display shows the name, seebelow:

There may be additional characters inthe name which can not be shown onthe current display. Press the ( 9 )key. This will overwrite the CID memorylocation on the top line to show up toa maximum of 15 alpha characters forthe duration of the key press. The first12 alpha characters will be on the topline with up to 3 additional characterson the second line.

To find out the corresponding phonenumber as well as the date and timeof the call, press and hold the 7 key.The date and time will be shown.Releasing the key will again show thecaller's name.

Pressing the ( ( ) key) displays thenext lower in sequence call record.Likewise, pressing the ( (#) key)displays the next higher in sequence)call record. The higher the call number,the older the call.

To save you time in reviewing callrecords, you can "wrap-around" thecall history log. For example, if youpress the ( ) key enough to scrollback to the first record, pressing itagain will force the display to go to thevery end of the call record.

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Deleting NumbersPressing the CLR/DEL button deletesthe CID number displayed.

• While the phone is in CID mode,press the CLR/DEL key once todelete the current call and thedisplay will show:

• The older CID records will bemoved forward by one location .

• Press and hold the CLR/DEL keyfor more than 2 seconds to deletethe entire contents of CID memory.The display will show the following,for a final confirmation, before theentire CID memory is erased:

• Pressing any key other thanCLR/DEL will cancel the operation.Pressing CLR/DEL will confirm theoperation and the display will thenshow:

• The message will remain on thedisplay for 2 seconds.

CID-CALLER ID

31

ANSWERING SYSTEM SETUP

Default Answering SystemSettings :The Answering System is preset tohave the following default settings:Security Code: 19Audible Message Alert: OFFDate & Time: Mon 12:00amRings to answer: 4Announce Only : OFF

Answering System Program-ming OverviewSetup order for the Answering Systemis:

Set Outgoing Message (OGM)Selecting AnnouncementThere are 2 choices of announcements:Normal outgoing message & Outgoingmessage for Announce Only.

1. Normal answering mode.(Announce Only : OFF)In this mode, the caller is able to leavehis message. If no announcement isrecorded, the default announcement"Hello, I'm unable to answer your callright now. Please leave your name,number and message after the tone."will be used. (see Recording theOGM).

2. Announce Only modeIf this mode is set, the caller isnot able to leave his message. If noannouncement is recorded, the factorydefault greeting is: "Hello, I'm unableto answer your call right now. Pleasecall again. Thank you." will be used.(see Recording the OGM )

Example for OGM1 (for multi - userapplication):"Hi! We can't come to the phone rightnow. If you have a message for Johnpress 1 ('Star 1'), for Jane press 2('Star 2'), for Jack press 3 ('Star 3').Or, just stay on the line and record afterthe beep. Thank you."

Example for OGM2 (Announce Only):"Hi! You have reached Jack and Jill.We will be back after 1 p.m. Please callback then. Thank you."

NOTE: In Announce Only mode, youroutgoing announcement is repeatedbefore hanging up.

During Answering System setup, thedisplay will flash " -- ". If no key ispressed for 20 seconds, the AnsweringSystem will beep, and exit programmode. You can also exit programmode at any time by pressing anyMAILBOX key.

1. Set Outgoing Message.

2. Set Security Code

3. Set Day and Time

4. Set Audible Message Alert

5. Set Announce Only

6. Set Base Ringer

7. Set Number of Rings **

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VOLUME

PAGE

SKIP//QUICKREPEAT/SLOW


PLAY/STOP



MEMOANSWERON/OFF

Recording Your OGM

Press

Press

Press

MENU

PLAY/STOP


MEMO

PAGE



MEMOANSWERON/OFF

Press

Press

Press

Press

Set Security Code

SELECT

MENU

TIME/SET

TIME/SET

PLAY/STOP



Recording / Playing / Deletingthe Outgoing Messages (OGM)

Set Security CodeThe security code programmed intothe Answering System is used to gainaccess to functions from remotelocations.The security code default setting is 19.


1. Press MENU key until the desireditem (Set Outgoing Message) isannounced.

2. Press MEMO . "Now recording",is announced, followed by a beep.Speak towards the front of theAnswering System (max. length:90 seconds).

3. Press any MAILBOX key to stopthe recording.

4. Then OGM replays the messageautomatically, followed by a beep.

5. To review a recorded announce-ment, press MENU key until "SetOutgoing Message" is announced.Press any MAILBOX key. Thecurrent greeting is played.

6. To delete a recorded announce-ment, press DELETE duringOGM playback. You then hear"Outgoing Message has beenerased".

Note: If your recording time is less than2 seconds, your OGM will not berecorded, and the default greeting willbe used.

1. Press MENU unit you hear "Setsecurity code."

2. Press TIME/SET to hear thecurrent security code.

3. Press SELECT briefly to increasethe security code by 1. Or, holdSELECT continuously to increasethe code by multiples of 10.

4. Press TIME/SET to confirm yourchoice and you will hear theannouncement of the securitycode.

Day and TimeDuring initial setup, or after a powerfailure, the day and time default is setto Monday, 12:00am. The display willflash "CL" to indicate day and timeneed to be set.

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PAGE



MEMOANSWERON/OFF

Press

Press (DAY)

Press

Press (HOUR)

Press

Press (MINUTE)

Press

Setting Day & Time

SELECT

MENU

TIME/SET

SELECT

TIME/SET

SELECT

TIME/SET

PLAY/STOP



PAGE



MEMOANSWERON/OFF

Press

Press

Press

Set AudibleMessage Alert

SELECT

MENU

TIME/SETPLAY/STOP



1. Press MENU until you hear "SetAudible Message Alert."

2. Press SELECT until the desiredsetting, (ON or OFF) is announced.

3. Press TIME/SET to confirm yourchoice. The voice prompt of"Audible Message Alert On" or"Audible Message Alert Off" will beheard.

Note: You can press any AnsweringSystem function key except PAGE tostop the audible message alert.

Set Announce OnlyCaution: If you turn on the AnnounceOnly option, your callers cannotleave a message.

1. Press MENU until "Set AnnounceOnly" is announced.

2. Press SELECT until desiredsetting "ON" or "OFF" is declared.

3. Press TIME/SET to confirm, andthe setting will be announced.

1. Press MENU unit you hear, "Setday and time."

2. Press SELECT until the correctday is announced.

3. Press TIME/SET to confirm yourchoice.

4. Press SELECT until the correcthour is announced.

5. Press TIME/SET to confirm yourchoice.

6. Press SELECT until the correctminute is announced. Holding thekey continuously will increase theminutes by 10 minute steps.

7. Press TIME/SET to confirm yourchoice. You wi l l hear anannouncement of the day andtime.

Set Audible Message AlertIf you want your Answering System tobeep once every 10 seconds to notifyyou when new messages have beenreceived, set Audible Message Alert toON. Otherwise, it is preset to OFF.


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PAGE



MEMOANSWERON/OFF

Press

Press

Press

Setting the BaseRinger

SELECT

MENU

TIME/SETPLAY/STOP



Note: You can store one OGM forAnnounce Only mode, and a separateOGM for Normal (accept messages)mode. The appropriate OGM will beplayed based on how you setAnnounce Only.

Set Base Ringer On/OffThe Base ringer can be turned ON orOFF.


Set Number of RingsThe Answering System has 4 ring typesettings:2 rings The incoming call is answered

after 2 rings.

4 rings The incoming call is answeredafter 4 rings.

6 rings The incomng call is answeredafter 6 rings.

Toll Saver The incoming cal l isanswered after 2 rings onlyif there are new messages/memos present. Otherwise,the call is answered after 4rings. This may help youavoid long distance chargeswhen retrieving messagesremotely.

1. Press MENU until you hear "SetBase Ringer"

2. Press SELECT to toggle betweenON or OFF.

3. Press TIME/SET to confirm yourselection. Voice prompt of "BaseRinger is ON" or "Base Ringer isOFF" will be announced to confirmyour setting.

1. Press MENU until you hear "Setnumber of rings."

2. Press SELECT until you hear thedesired setting "2", "4", "6", or "TollSaver".

3. Press TIME/SET to confirm yourchoice. The selected setting isthen announced.

PAGE



MEMOANSWERON/OFF

Press

Press

Press

Setting Number ofRinger

SELECT

MENU

TIME/SETPLAY/STOP



35

Leaving a Message (IncomingMessage)The Answering System will answer acall (according to the current ringselection), then play the OGM, followedby a beep to signal the start ofrecording.

• Default mailbox is MAILBOX 1.• If your want to record the incoming

message in specific mailbox, press" x" ( 1, 2 or 3) during OGMplayback.

• After desired mailbox is selected,"Mailbox X, now recording" will beannounced, and incoming messagerecording starts after a beep.

• If incoming message length is lessthan 2 seconds, message will notbe recorded.

Listening to Messages / MemosWhen new messages and/or newmemos are left, the display will flashthe total number of new messages inall mailboxes.

• The system will announce "MailboxX, you have x new message(s) andx old message(s)" in the presenceof new message in correspondingmailbo. Then the system will playonly the new messages.

• In the absence of new messages,the system will announce "Mailboxx, you have x old messages" andthen playback the old messages.

• The and keys can beused to skip forward and backwardduring message playback.

• To stop message playback, andreturn to normal operation mode,press any MAILBOX key.

• The day and time stamp isannounced after each message isplayed.

• After all messages and memoshave been played, the final voiceprompt will be, "End of messages",and the Answering System will exitplayback mode.

• Note that the system will play themessage based on "First-In-First-Out"

• If the system has less than 5minutes recording time left, it willannounce the remaining recordingtime to alert the user.

• During message playback, thedisplay will be flashing to indicatethat the currently playing messageis a new message.

Saving Messages• The Answering System wil l

automatically save your messagesif you do not delete them. Themessages will be retained evenafter power failure.

• The system can record up to 15minutes of messages.

ANSWERING SYSTEM OPERATIONS

• Press the desired Mailbox key tohear messages.

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PAGE



MEMOANSWERON/OFF Press

Press

To Play Messages:

Press any Mailbox Keyto stop

MAIL BOX

MAIL BOX1

REPEAT/SLOW

MAIL BOX2 MAIL BOX3

SKIP/QUICKPLAY/STOP



36

PAGE



MEMOANSWERON/OFF

Press

Deleting Messages

Press

DELETE

PLAY/STOP

MAIL BOX1 MAIL BOX2 MAIL BOX3PLAY/STOP



Deleting Messages• Press DELETE at any time during

message playback to delete thecurrent message.

• All old messages for a particularmailbox, can be deleted by pressingand holding the DELETE key formore than 2 seconds. The systemwill announce "Please selectmailbox".

• Press the Mailbox X key to deleteall the old messages in the selectedmailbox.

Note: The DELETE function will onlydelete old messages. New messagesCANNOT be deleted until they arereviewed.

Turning the Answering MachineON/OFF


PAGE



MEMOANSWERON/OFF

Press

Turning AnsweringSystem ON/OFF

ANSWERON/OFF

PLAY/STOP



• If you want the AnsweringSystem to answer calls, pressANSWER ON/OFF . The ON LEDwill then be turned on, and"Answering machine on" will beannounced.

• If you don't want the AnsweringSystem Operations to answer calls,press ANSWER ON/OFF . TheON LED will then be turned off and"Answering machine off" will beannounced.

• The display wil still show thenumber for new messages.

• Even if the Answering System is setto OFF, it will still answer calls after10 rings. An announcement,"Please enter your security code"is given, and you can enter yoursecurity code to use remoteoperation. (See Remote Operationof Answering System )

37

PAGE



MEMOANSWERON/OFF

Adjusting PlaybackSpeed

Press

Press

REPEAT/SLOW

SKIP/QUICKPLAY/STOP



Call ScreeningCall Screening allows you to listen toincoming messages through the Baseunit as they are being recorded.

When the Answering System answersa call, the unit will let you listen to thevoice on the line. If you want to answerthe call at once, just pick-up theHandset, or an extension, and theAnswering System will automaticallystop recording.

Check Current Day and Time

• Press the and keys forthe desired volume level. There are8 volume levels.

• If volume is set at maximum orminimum level, Further pressing ofthe volume keys will give 3 shortbeep tones.

• Volume changes automaticallycontinues if the volume UP/DOWNis held.

Changing Playback Speed


PAGE



MEMOANSWERON/OFF

Press

Adjusting Volume :

VOLUME

PLAY/STOP



You can check the current day andtime by pressing TIME/SET . After theannouncement, the Answering Systemwill generate a beep.

Changing Speaker Volume

During playback, you can change theplayback speed by simply holdingdown (SLOW) or (QUICK)to the desired speed during playback.There are 3 playback speeds (SLOW/NORMAL/QUICK). The default speedis normal. Playback speed will returnto normal once you exit the playbackmode.

Auto Disconnect for ExtensionPhone Pick-upThe Answering System will auto-disconnect the telephone line if anextension phone or the cordlessHandset accesses the line.

PLAY/STOP



PAGE



MEMOANSWERON/OFF Check Day and Time

PressTIME/SET

38

PAGE



MEMOANSWERON/OFF

Power Failure

PLAY/STOP



PAGE



MEMOANSWERON/OFF

Memory Full

PLAY/STOP



Memory Full• When the Answering System has

less than 30 seconds recordingtime remaining, or the total numberof messages equal 99, the displayshows "F" with the number of newmessages to indicate memory full.

• If the Answering System memoryis full, it will automatically defaultto Answering System OFF mode.The Answering System will answera call after 10 rings and "Memoryfull, Please enter your securitycode" is announced. You mayenter remote operation mode byentering the security code.

• If memory is full, any attempt torecord memos or OGM's will beignored.


Power Failure

• After a power failure, "CL" will flashto notify you to set the day and time.

• All the messages, OGM"s andmenu settings (other than day andtime) will be retained.

• The Answering System will defaultto ANSWER ON and Call ScreeningON.

• Note that after power up, theAnswering System may have aninitialization period, during which,the display will flash with "--".During this period, you can still usethe cordless phone.

39

BASE UNIT MESSAGE WINDOW (LED)• The large Base Unit LED provides useful data on the status of your VT 1962

answering device. Below are examples of the LED data:

The LED displays:

Flashing number

0

CL flashing

A

F flashing

99 flashing

1-8

--

-- flashing

What it means:

You have that amount of new messages

You have no new messages

The clock needs to be set

Answering System is in Announce-Only mode

Answering System memory is full

Recording time has exceeded 99seconds

Volume level as you're setting it.

Answering System is answering a callor in remote mode

Answering System is in programmingmode


40

Remote operation allows you to controlthe functions of the Answering Systemwhen you are away from the Base,and call from an outside telephoneline. The Answering System cannot beaccessed from another telephone onthe same line. You can access manyof the Answering System functonsfrom a remote location, such aslistening to messages, changingrecorded announcements, andrecording memos.

Remote operation can only be accessedfrom a touch tone telephone. If theremote phone is set to pulse dialing,switch it tone. If tone dialing is notavailable, you will not be able to accessthe Answering System.

Note: All function codes should beentered within 2 seconds in order toactivate Remote Operation.

To Activate Remote OperationFrom a Different Telephone Line1. If the Answering System is OFF,

you can dial your telephone numberand wait for the Answering Systemto answer your call after 10 rings.An announcement, "Please enteryour security code" is given, andyou enter your security code to useremote operation.

2. If the Answering System is ON,it will answer your call and beginplaying the currently selectedannouncement (as with anyincoming call).

3. Enter # followed by your 2 digitsecur i ty code dur ing theannouncement. The defaultsecurity code is 19.

4. Once the security code is received,a double confirmation beep will begiven, and you are in RemoteOperation mode. You can thencontrol the Answering Machinefunctions using the telephonekeypad.

5. The user can also enter theRemote Operation mode duringmessage recording. The procedureis the same as step 3. Therecording will be stopped afterentering the valid security code"s#xx " and the incompletemessage will be deleted. If " 0s"is entered, the Answering Systemwill release the line, but therecorded message will still beretained.

6. If the user enters a wrong securitycode, the system will release theline.

Playing Messages Remotely1. Press " #1 ", " #2 " or " #3 " on the

touch tone keypad to play themessages in the correspondingmailbox.

2. The system will announce "MailboxX. You have XX new messagesand XX old messages" and thesystem will playback the newmessage only. If there are no newmessages, the system wil lannounce "Mailbox X. You haveXX old messages. On the otherhand, in the absence of oldmessages, the system wil lannounce only the number of newmessages.

REMOTE OPERATION OF ANSWERING SYSTEM

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41

Repeat Messages Dur ingPlayback1. Press "#4" once during message

playback to repeat the currentmessage.

2. Press "#4" twice within 2 secondsto skip to the previous message.

Skip Messages During Playback1. Press "#6" once to skip forward to

the next message.

Stop Message Playback1. Pressing "#5" during message

playback will stop playback.

Deleting Messages1. Press "#9" once during message

playback to delete the currentmessage.

Note: Playback will pause if "#" or " "is entered. Answering System will waitfor the command in the following 2seconds. If no further tone is entered,playback will be resumed.

Memo Recording1. Press " 8".

2. After selecting the mailbox byentering command "1", "2", "3",You will hear, "Now recording",followed by a beep.

3. Enter "#5" to stop recording whenyou have finished.

Change OGM Remotely1. Enter " 7" to record a new OGM.

You will hear, "Now recording",followed by a beep to signal startof recording.

2. Press "#5" to stop recording. Yourn e w O G M w i l l p l a y b a c kautomatically.

Check OGM1 RemotelyEnter "#7" to review OGM. You willhear playback of OGM followed by abeep.

Turning Answering System ONor OFFPressing "#0" toggles the AnsweringSystem ON/OFF. "Answer machineon", or "Answer machine off" will beannounced, followed by a beep.

Voice Menu fo r RemoteOperationThe system provides two pre-recordedvoice menus to help you during remoteoperation. Press " 5", and you willhear the simple voice menu.

The simple voice menu is as follows:• Press "#1" to play mailbox 1.• Press "#2" to play mailbox 2.• Press "#3" to play mailbox 3.• Press "#5" to stop.• Press "#4" to repeat the message.• Press "#6" to skip the message.• Press "#9" to erase the message.• Press " 5" for other functions.

(To advance voice menu)


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42


The advanced voice menu is asfollows:• Press "#7" to review outgoing

message.• Press " 7" to record outgoing

message.• Press " 8" to record memo.• Press "#4" twice to repeat previous

message.• Press "#0" to turn the system on or

off.• Press " 5" to return to the simple

voice menu.

Pressing any function code will stop thevoice menu, and perform thecorresponding functions.

Exiting Remote Operation1. Enter " 0" on the touch tone

keypad to exit remote operationmode. The Answering Systemconfirms your action with a longbeep and then disconnects.

2. The Answering System alsoautomatically disconnects if nokey is pressed within 20 secondsduring remote operation.

*

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43

ADDITIONAL OPERATING TIPS

Out Of Range When Phone Is OnIf you are presently engaged in a phoneconversation move closer to the Base.If the Base Unit does not communicatewith the Handset within 25 seconds oflosing contact, it will automaticallyhang up.

Out Of Range When PHONE IsOFFIf the phone is OFF, the Handset andBase still monitor each other to makesure that they can communicate. If theHandset is moved out of range, theHandset will make a series of beeps,and will then display "CHANNELSEARCHING" on the LCD. At 15second intervals the Handset will scanall channels in an attempt to reestablishcommunication with the Base. Thisprocess does not require userintervention; the Handset will re-linkwith the Base automatically once it isbrought back within range. The unit willthen be able to receive and place calls.

When the Base Unit is unplugged fromthe power supply, the Handset will givethe "Out of Range" warning beep. Plugthe Base in again and this will stop.

Noise Or InterferenceYour VT 1962 cordless telephone hasauto-channel scan circuitry which willdetect excess noise and change thechannel of the phone to reduce it. Thisis done automatically.

Since the VT 1962 is a fully digitalphone, it does not suffer from noiseassociated with regular cordlessphones. At times you may experienceoccasional "drop outs", especially atthe extreme edges of the phone'srange. Simply move closer to the Baseunit and this will disappear.

Automatic Security CodingYour VT 1962 phone is factory set with16.8 million possible security codes.This unique security code allows yourHandset and Base to recognize eachother, and minimizes the possibility ofanother cordless phone using yourtelephone line.

Out Of Range IndicationIf the Handset is moved to a pointwhere the Base and Handset can nolonger communicate, the Handset willmake a quick series of beeps to signalOut of Range.

If the Handset is active when takenout-of-range, it will beep twice asecond and enter standby mode after25 seconds i f the l ink is notreestablished. If the Handset isbrought back within range, it willautomatically re-link.

For out-of-range in standby mode, theHandset will beep once and then at 15second intervals, wi l l display"CHANNEL SEARCHING " on theLCD, and scan all channels in anattempt to re-link with the Base.

44

HEADSET OPERATION

Your Vtech cordless phone is equippedwith a 2.5mm Headset Jack for ussewith an sptional accessory Headset forhands-free operation.If you choose to use the Headsetoption, you must obtain an optionalaccessory Headset, which iscompatible with the Vtech cordlessphone.

To purchase a Headset, call Vtech at1-800-595-9511.

Once you have a compatible 2.5mmHeadset, locate the Headset Jack onthe Vtech cordless phone Handset.Connect the plug on the Headset cordto the jack on the cordless Handset.The plug should fit securely. Do notforce the connection

OperationNOTE: Whenever a compatibleHeadset is connected to the cordlessHandset, the microphone on theHandset will be muted. This is done tolimit the effect of background noise.

T h e f o l l o w i n g o p e r a t i o n a lcharacteristics apply to VtechHeadsets. The same may also applyto other, non-Vtech supplied Headsets,but Vtech assumes no responsibilityfor their performance.

The Vtech brand compatible Headsethas a reversible, monaural design.You can wear your Headset on eitherear, leving one ear free for roomconversation.

The headband can be adjusted to fitthe contour of you head. Usong bothhands, side the headband up or downso that it rests comfortably on yourhead, with the speaker cushioncentered against your ear.

For maximum sound quality, the flexiblemicrophone should be positioned atthe corner of your mouth, about oneinch from your face.

Belt ClipThe Vtech cordless phone is alsoequipped with a detachable belt clip.Align the pins on the inside edge of theclip with the notches on te sides of theVtech cordless phone Handset. Thebelt clip should snap securely intoplace. Do not force the connection.

45

Taking Care Of Your TelephoneYour VT 1962 cordless telephonecontains sophisticated electronic parts,so it must be treated with care.

Avoid rough treatmentPlace the Handset down gently. Savethe original packing materials to protectyour telephone if you ever need to shipit.

Avoid waterYour telephone can be damaged if itgets wet. Do not use the Handsetoutdoors in the rain, or handle it withwet hands. Do not install your BaseUnit near a sink, bathtub or shower.

Electrical stormsElectrical storms can sometimes causepower surges harmful to electronicequipment.

For your own safety, use caution whenusing electric appliances during storms.

Cleaning your telephoneYour telephone has a durable plasticcasing that should retain its luster formany years. Clean it only with a softcloth slightly dampened with water ora mild soap. Do not use excess wateror cleaning solvents of any kind.

Remember that electrical appliancescan cause serious injury if usedwhen you are wet or standing inwater. If your Base Unit should fallinto water, DO NOT RETRIEVE ITUNTIL YOU UNPLUG THE POWERCORD AND TELEPHONE LINECORDS FROM THE WALL . Thenpull the unit out by the unpluggedcords.

MAINTENANCE

46

IN CASE OF DIFFICULTY

If you have difficulty operating yourphone, the suggestions below shouldsolve the problem. If you still havedifficulty after trying these suggestions,call VTECH Communications at1-800-595-9511. In Canada, callVTECH Electronics at 1-800-267-7377.

The Phone Doesn't Work At All• Make sure the Power Cord is

pugged• Make sure the telephone line cord

is plugged firmly into the Base Unitand the telephone wall jack.

• Make sure the batteries are properlycharged. If the 'LOW BATTERY'message is shown, the batterypack needs charging.

No DIial Tone• First check all the suggestions

above.• If you still don't hear a dial tone,

disconnect the Base Unit from thetelephone jack and connect adifferent phone. If there is no dialtone on that phone either, theproblem is in your wiring or localservice. Call your local telephonecompany.

You Get Noise, Static, Or A WeakSignal Even When You're NearThe Base Unit• Household appliances plugged into

the same circuit as the Base Unitcan sometimes cause interference.Try moving the appliance or theBase Unit to another outlet.

You Get Noise, Static, Or A WeakSignal When You're Away FromThe Base Unit• You may be out of range. Either

move close to the Base, or relocatethe Base Unit.

• The layout of your home may belimiting the range. Try moving theBase Unit to another position.

The Handset Does Not RingWhen You Receive A Call• Make sure you have the Handset

ringer activated. To set the ringer,see "PROGRAMMING THERINGER".

• Make sure the telephone line cordis plugged firmly into the Base Unitand the telephone jack. Make surethe power cord is plugged in.

• You may be too far from the BaseUnit.

• You may have too many extensionphones on your telephone line toallow all of them to ring. Tryunplugging some of the otherphones.

You Hear Other Calls WhileUsing Your Phone• Disconnect your Base Unit from the

telephone jack, and plug in aregular telephone. If you still hearother calls, the problem is probablyin your wiring or local service. Callyour local telephone company.

You Hear Noise In The Handset,And None Of The Keys OrButtons Work• Make sure the power cord is

plugged in.

47

Common Cure For ElectronicEquipmentElectronics, like people, can sometimesget confused. If the unit does not seemto be responding normally, then tryputting the Handset in the cradle. If itdoes not seem to respond after tryingthis a few times, do the following (inthe order listed):1. Disconnect the power to the Base.2. Disconnect the Handset battery,

and spare battery pack, if applicable.3. Wait a few minutes.4. Connect power to the Base.5. Re-install the battery pack (s)6. Watch for Handset to display :

FOUND CHANNEL

IN CASE OF DIFFICULTY

48

WHAT DOES OUR WARRANTY COVER?• Any defect in material or workmanship.

FOR HOW LONG AFTER THE ORIGINAL PURCHASE?• To the original purchaser only - ONE YEAR.

WHAT WILL VTECH DO?• At our option, repair or replace your unit.

HOW DO I SEND MY UNIT, IN OR OUT OF WARRANTY?• In the U.S. Call VTECH Communications customer service for Return

Authorization at: 1-800-595-9511. In Canada, call Vtech Electronics at 1-800-267-7377

• Properly pack your unit. lnclude any cables & accessories which were originallyprovided with the product. We recommend using the original carton and packingmaterials.

• Include in the package a copy of the sales receipt or other evidence of dateof original purchase (if the unit was purchased within the last twelve months).

• Print your name and address, along with a description of the defect, and includethis in the package.

• Include payment for any service or repair not covered by warranty, as determinedby VTECH Communications.

• Ship the unit via UPS Insured, or equivalent to:• In the U.S.

VTECH COMMUNICATIONS11035 SW 11th STREET

BDLG. B, SUITE 270BEAVERTON, OREGON 97005

If you purchased your phone in Canada, Ship the unit via UPS lnsured, orequivalent to:

VTECH ELECTRONICSSUITE 200-7671 ALDERBRIDGE WAY

RICHMOND,B.C.V6X 1Z9

VTECH Communications assumes no responsibility for units sent without prior Return Authorizatlon .

WARRANTY STATEMENT

49

WARRANTY STATEMENT

WHAT DOES OUR WARRANTY NOT COVER?• Batteries• Damage from misuse, neglect, or acts of nature (lightning, floods, power surges,

etc.)• Products which may have been modified or incorporated into other products• Products purchased and/or operated outside the USA, its territories, or Canada.• Products serviced by the owner or a service facility not expressly authorized

by VTECH Communications• Products purchased more than 12 months form current date• Units purchased in "AS IS" condition, or units purchased as "Distressed

Merchandise".

HOW DOES STATE LAW OR PROVINCIAL LAW RELATE TO THISWARRANTY?• This warranty gives you specific rights. You may also have other rights which

vary from state to state as province to province.

50

TECHNICAL SPECIFICATIONS

FREQUENCY CONTROLCrysta l Contro l led Dual PLLSynthesizer

TRANSMIT FREQUENCYHandset : 925.05 MHz to 927.75 MHz

( All ten channels within thisrange)

Base : 902.3 MHz to 905.0 MHz (Allten channels within thisrange)

RECEIVE FREQUENCYHandset : 902.3 MHz to 905.0 MHz (

All ten channels within thisrange)

Base : 925.05 MHz to 927.75MHz( All ten channels within thisrange)

NOMINAL EFFECTIVE RANGEMaximum power allowed by FCC andIC. Actual operating range may varyaccording to environmental conditionsat the time of use.

SIZEHandset :19 x 6 x 3.5cm (L x W xT)

M a x i m u m ( A n t e n n aexcluded)

Base : 21.5 x 15.5 x 5.5cm (L x Wx T) Maximum (Antennaexcluded)

WEIGHTHandset : 295 gramsBase : 470 grams

POWER REQUIREMENTSHandset : Self-contained nickel-

cadmium rechargeablebat tery supply , 3 .6Vnominal, 600mAh capacity.

Base : 9VDC @ 500mA

MEMORYSpeed Dial: 20 Memory locations, 20

digits per location.

CID : Alpha Numeric Display50 Memory locations

SPECIFICATIONS ARE TYPICALAND MAY CHANGE WITHOUTNOTICE.

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INTRODUCTION .................................................................................................. 1Special Features ................................................................................................................... 2Parts Check List .................................................................................................................... 3

FCC AND IC REGULATIONS .............................................................................. 4IMPORTANT SAFETY INSTRUCTIONS .............................................................. 7REPLACING THE BATTERY PACK ................................................................... 9GETTING STARTED .......................................................................................... 13WALL MOUNTING ............................................................................................. 15THE LCD DISPLAY .......................................................................................... 16THE HANDSET LAYOUT ................................................................................... 17THE BASE UNIT LAYOUT .................................................................................. 18QUICK REFERENCE GUIDE ............................................................................ 19BASIC OPERATION .......................................................................................... 21ADVANCED FUNCTIONS ................................................................................. 22Call Waiting ........................................................................................................................ 22Switching Calls .................................................................................................................... 22Temporary Tone ................................................................................................................ . 22Programming The Ringer .................................................................................................... 22Changing Ringer Types ...................................................................................................... 23Turning Off The Ringer ........................................................................................................ 23Checking The Ringer Type ................................................................................................... 23CLR/DEL Key Function ........................................................................................................ 24Advanced Dialing ................................................................................................................ 24

MEMORY DIALING .......................................................................................... 25Storing Speed Dial Numbers ............................................................................................... 25Dialing From Memory .......................................................................................................... 25Changing Stored Numbers .................................................................................................. 26Deleting Stored Numbers .................................................................................................... 26Storing Special Codes ........................................................................................................ 26

CID-CALLER ID ................................................................................................. 27Receiving and Storing Calls ................................................................................................ 27Dialing From CID Memory ................................................................................................... 27Out Of Area Calls ............................................................................................................... 28"Private" Calls ..................................................................................................................... 28Transmission Error ............................................................................................................. 28Reviewing Numbers ............................................................................................................ 29Deleting Numbers ............................................................................................................... 30

ANSWERING SYSTEM SETUP ......................................................................... 31ANSWERING SYSTEM OPERATIONS .............................................................. 35REMOTE OPERATION OF ANSWERING SYSTEM ...................................... 40ADDITIONAL OPERATING TIPS ...................................................................... 43HEADSET OPERATION ................................................................................... 44MAINTENANCE ................................................................................................. 45IN CASE OF DIFFICULTY ................................................................................... 46WARRANTY ......................................................................................................... 48TECHNICAL SPECIFICATIONS ....................................................................... 50

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TABLE OF CONTENTS

Distributed in the U.S.A. by VTECH Communications, 11035 SW 11th Street Bdlg . B, Suite207, Beaverton, Oregon, 97005

Distributed in the Canada by Vtech Electronics Canada Ltd., Suite 200-7671 AlderbridgeWay Richmond, B.C. V6X 1Z9.

Copyright 1999 for VTECH COMMUNICATIONS LTD..Printed in China 91-4070-11-00

ISSUE 0

Is a trademark of VTECH COMMUNICATIONS LTD., a member

of THE VTECH GROUP OF COMPANIES.

VTECH COMMUNICATIONS LTD.

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