introverts and extroverts: extreme ux personalities

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miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014 Introverts & Extroverts Extreme UX Personalities by Mike Townson

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Extroverts are outgoing and Introverts are shy, right? Not exactly! Current research dispels this myth. By understanding the character traits of these personality types, you can improve your relationships and a vast range of experiences. Mike Townson will help answer the questions: What is an introvert? and extrovert? How can you use this information at work? What it means to the UX community? How does it impact design empathy? What does it mean to managers and workers?

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Page 1: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Introverts & Extroverts

Extreme UX Personalities

by Mike Townson

Page 2: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Mike TownsonUX Designer

I work at projekt202 and focus on user research and software design.

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 3: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

AUSTIN DALLAS SEATTLE

Page 4: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

What are Introverts & Extroverts?

What are the extremes?

Why you should care.

History of UX and how I&E’s fit

Work Environments

Leadership Styles

Communicating

Networking

Procrastinators and Perfectionists

Page 5: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

I had a serious problem...

I used to be an EXTREME extrovert.

Page 6: Introverts and Extroverts: Extreme UX Personalities

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7:00AM

8:30AM

10:00AM

5:00PM

7:30PM

9:00PM

10:30PM

12:00AM

1:30AM

Wakeup & get to school on time

Class

Go to work

Guitar Lessons

Help a buddy with studies

Party #1

Party #2

Party #3

Party #4

Typical (college) Extrovert Day

Page 7: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

1 Year, 100 Books

1 Day, 100 People

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 8: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

1year100books.com

Page 9: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 10: Introverts and Extroverts: Extreme UX Personalities

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Introverts

Extroverts

Page 11: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

What’s an extrovert?

Page 12: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Extroverts according to Myers-Briggs

“I like getting my energy from active involvement in events and having a lot of different activities. I’m excited when I’m around people and I like to energize other people. I like moving into action and making things happen. I generally feel at home in the world.”

http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.asp

Page 13: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

FERRIS BUELLER

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 14: Introverts and Extroverts: Extreme UX Personalities

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STEVEJOBS

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 15: Introverts and Extroverts: Extreme UX Personalities

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WINSTON CHURCHILLmiketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 16: Introverts and Extroverts: Extreme UX Personalities

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JACK DONAGHYmiketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 17: Introverts and Extroverts: Extreme UX Personalities

BIGBIRD

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 18: Introverts and Extroverts: Extreme UX Personalities

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What’s an introvert?

Page 19: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Introverts according to Myers-Briggs

“I like getting my energy from dealing with the ideas, pictures, memories, and reactions that are inside my head, in my inner world. I often prefer doing things alone or with one or two people I feel comfortable with.”

http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.asp

Page 24: Introverts and Extroverts: Extreme UX Personalities

BURTmiketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 25: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Can you be a little of both?

Page 26: Introverts and Extroverts: Extreme UX Personalities

YUPmiketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 27: Introverts and Extroverts: Extreme UX Personalities

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Ambiverts

“An ambivert is moderately comfortable with groups and social interaction, but also relishes time alone, away from a crowd.”

Page 28: Introverts and Extroverts: Extreme UX Personalities

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What can make you extreme?(or possibly unhealthy...)

Page 30: Introverts and Extroverts: Extreme UX Personalities

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Reminder: I am not a doctor.

Page 31: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Introvert

Decide when something is finished, or done

enough.

Extrovert

Not focusing on a task at hand, never getting started.

The inability to...

Page 32: Introverts and Extroverts: Extreme UX Personalities

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

The inability to...

Introvert

Talk to anyone.

Extrovert

Shut up.

Page 33: Introverts and Extroverts: Extreme UX Personalities

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The inability to...

Introvert

Work well with others.

Extrovert

Work well with others.

Page 34: Introverts and Extroverts: Extreme UX Personalities

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Personality Disorders

Attention deficit/hyperactivity disorder

Pathological Gambling

Intermittent Explosive Disorder

Kleptomania

Pyromania

Trichotillomania

Self-mutilation

Sexual impulsivity

Borderline Personality Disorder

Impulsivity which has been linked to extroversion can in its extreme case cause:

http://serendip.brynmawr.edu/biology/b103/f03/web1/nkrimgold.html

Page 35: Introverts and Extroverts: Extreme UX Personalities

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Personality Disorders

Social Anxiety

Major Affective Disorder

Somatoform Disorder

Eating Disorders

Avoidant

Dependent

Obsessive-Compulsive

Schizoid

Cases of disorders stemming from extreme introversion could be:

https://www.ima.org.il/FilesUpload/IMAJ/0/46/23023.pdf

Page 36: Introverts and Extroverts: Extreme UX Personalities

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Page 37: Introverts and Extroverts: Extreme UX Personalities

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Drug Use

•Drugs like cocaine, alcohol, or prozac, all affect an individual's degree of extroversion.Natalya Krimgold, Extroversion, Introversion, and the Brain, http://serendip.brynmawr.edu/biology/b103/f03/web1/nkrimgold.html

•This can artificially correct an ineffective dopamine system and make someone feel more sociable or motivated to pursue a goal.Susan S. Lang, Dopamine linked to a personality trait and happiness, http://www.news.cornell.edu/stories/1996/10/dopamine-linked-personality-trait-and-happiness

Page 39: Introverts and Extroverts: Extreme UX Personalities

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User Experience

History

Page 40: Introverts and Extroverts: Extreme UX Personalities

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Where did UX come from?

Page 44: Introverts and Extroverts: Extreme UX Personalities

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Development/Research = Introverts?

Marketing = Extroverts?

(ok, not always)

Personal theory...

Page 45: Introverts and Extroverts: Extreme UX Personalities

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http://instagram.com/mikescarano

Page 46: Introverts and Extroverts: Extreme UX Personalities

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Why is all this important?

Page 47: Introverts and Extroverts: Extreme UX Personalities

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This is the core of who we design for and the people we work/live with.

Most Introverts naturally understand this...

USER

Page 48: Introverts and Extroverts: Extreme UX Personalities

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How do we focus on these personality types then?

Page 49: Introverts and Extroverts: Extreme UX Personalities

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Discover

Analyze Existing

User Observations

UX Strategy Ideation &User Validation

Detailed Design& Development

System Testing

UserTesting

Design Specs &UX Pattern Library

Ideate Design & Build

Page 50: Introverts and Extroverts: Extreme UX Personalities

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Let’s do some user research!

•Personality types are important to take into account.

•Where are they?•Who are they?•What is the emotional value?

Page 51: Introverts and Extroverts: Extreme UX Personalities

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Designing for someone you are not

•As an extrovert, it’s hard to design for an introvert.

•Data is a sanity check.•Be empathetic to the user.

Page 52: Introverts and Extroverts: Extreme UX Personalities

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Contextual Inquiries can help

•Don’t just ask what a user wants.•What they tell you might not be true.•Observe them in their natural habitat.

Page 53: Introverts and Extroverts: Extreme UX Personalities

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If Henry Ford had asked customers what they wanted, they’d said “A faster horse”.

Page 54: Introverts and Extroverts: Extreme UX Personalities

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If Henry Ford had asked customers what they wanted, they’d said “A faster horse”.

Page 55: Introverts and Extroverts: Extreme UX Personalities

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The Creative

Work Environment

Page 56: Introverts and Extroverts: Extreme UX Personalities

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Page 60: Introverts and Extroverts: Extreme UX Personalities

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My office took a survey...

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Open work area where I can see & hear my co-workers.

Excluded offices where I have four walls and a door around me.

Semi-open work area where I am in a cubical but can still hear my co-workers.

36.84%

15.79%

47.3%

Work Area Preference

Page 62: Introverts and Extroverts: Extreme UX Personalities

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Loud conversations

People walking around or behind me

Co-workers taking phone calls or virtual meetings at their desks

73.68%

47.37%

52.63%

Office Distractions

18.42%

44.74%

18.42%

Co-workers gathering around someone's desk to look at something

Nerf darts flying over my head

The smell of food from the kitchen or someone's desk

Page 63: Introverts and Extroverts: Extreme UX Personalities

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Meeting Invites

Mass Emails

Instant Messages

31.58%

68.42%

31.58%

Mental Distractions

52.63%50%

Software Update Notifications

Facebook, Twitter, or other Social Networks

Page 64: Introverts and Extroverts: Extreme UX Personalities

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How can we have a more friendly work environment for all personality types?•Quiet time blocks•Check with someone over IM/email

before coming over to talk with them.

•Huddle rooms for quick conversations

•Phone “booths” for conference calls

Page 65: Introverts and Extroverts: Extreme UX Personalities

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Quiet Time Blocks

Allows heads-down work to be done from 8am-lunch time:•No large gathering in main room •No NERF gun shooting•No victory yells•No distractions from getting some

serious shit done.

Page 66: Introverts and Extroverts: Extreme UX Personalities

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Check in over IM

•Tapping someone’s shoulder can break an important thought.

• IM’s can be ignored if something is more important.

•Not online? Don’t bother me.

Pro tip: Obviously if there is a fire you should let me know...

Page 67: Introverts and Extroverts: Extreme UX Personalities

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Email

In Person

Over the Phone

39.47%

55.26%

2.63%

Communication Preferences

2.63%

Video Conferencing

Someone was trolling me...

Page 68: Introverts and Extroverts: Extreme UX Personalities

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Huddle Rooms

•Get in a room to talk•Don’t hover a desk•No one likes a hovering art director

Page 69: Introverts and Extroverts: Extreme UX Personalities

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Don’t be them: HoveringArtDirectors.tumblr.com

Page 70: Introverts and Extroverts: Extreme UX Personalities

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Office phone calls

•Phone call at your desk? Might as well be an elevator.

• It’s distracting.

...go ahead, make my day.

Page 71: Introverts and Extroverts: Extreme UX Personalities

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Managing both

Introverts & Extroverts

Page 72: Introverts and Extroverts: Extreme UX Personalities

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Extroverts be like...

Page 73: Introverts and Extroverts: Extreme UX Personalities

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Introverts be like...

Page 74: Introverts and Extroverts: Extreme UX Personalities

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“Hey! Over here!!”

Managing mixed teams

•Extroverts can overpower a room.

•Not everyone will want to speak at that time, especially an introvert.

•Make some time to circle back with the ones that didn’t give input at the time.

Page 75: Introverts and Extroverts: Extreme UX Personalities

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Having mixed management

•Take advice from all angles.

•Use it to your advantage.

•Just because they are not the same as your personality, they can have some insight.

Page 76: Introverts and Extroverts: Extreme UX Personalities

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Correct Brainstorming Sessions

•Defer judgement

•Reach for quantity

•Give everyone a heads up.

•Have a moderator

•Lots of breaks!

I wrote on this

so I don’t haveto speak out loud.

Page 77: Introverts and Extroverts: Extreme UX Personalities

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

I feel like my voice is heard and that I am usually given enough time to think of an idea that is worth presenting.

I feel like my voice is heard but I wish I was given time before to come up with ideas.

I don't feel like my voice is always heard, but I am usually given enough time to think of an idea that is worth presenting.

50%

42.11%

2.63%

Brainstorming

2.63% 2.63%

I don't feel like my voice is heard and I wish I was given time before to come up with ideas.

I have never done a brainstorm

Page 78: Introverts and Extroverts: Extreme UX Personalities

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NOT EVERYONE

ANYONEIS DATA

miketownson.com • @miketownson • Slideshare.com/miketownson September 5, 2014

Page 79: Introverts and Extroverts: Extreme UX Personalities

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Networking

...not just for extroverts

Page 80: Introverts and Extroverts: Extreme UX Personalities

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Extroverts are naturals

•Small talk•Swapping stories•Talking about yourself•Talking about ANYTHING•Keeping up with your contacts•Remembering names & aspirations

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Page 81: Introverts and Extroverts: Extreme UX Personalities

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Extroverts are naturals

•Small talk•Swapping stories•Talking about yourself•Talking about ANYTHING•Keeping up with your contacts•Remembering names & aspirations

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How can an introvert network?

•Use tools that make it easy•Get help from more extroverted friends•Practice makes perfect

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Tools

•LinkedIn - duh

•Twitter•Any way you can continue talking

I have an extremely well connected friend @nathansmith who has many times helped connect me to someone.

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Extroverted Friends

I naturally want to “hook people up” with someone I think they will like.

So ask the friends who like to put themselves out there for help. They won’t mind.

Kinda like how I want everyone to listen to the band “The Shouting Matches”

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Page 85: Introverts and Extroverts: Extreme UX Personalities

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LISTEN TO THEM

Spotify Link: spoti.fi/1dysMdX

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Practice makes perfect

Like leveling up your WOW character, talking to people takes practice.

Things to work on (for everyone):•Remembering names•What they do•Basic topic of conversation•Follow up later (Twitter or LinkedIn)Sounds silly, but remembering these go really far.

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It’s not easy...

http://theoatmeal.com/pl/brain/name

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Start to Finish

Procrastination and Perfectionism

Page 89: Introverts and Extroverts: Extreme UX Personalities

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“Only put off until tomorrow what you are willing to die having left undone”

Pablo PicassoSpanish Painter & Sculptor

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Page 90: Introverts and Extroverts: Extreme UX Personalities

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Who procrastinates?

Chronic procrastination affects 25% of adults.According to the book “Procrastination: Why You Do It, What to Do about It Now” by Jane B. Burka, Lenora M. Yuen

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Page 92: Introverts and Extroverts: Extreme UX Personalities

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Who procrastinates?

An estimated 25 to 75 percent of college students procrastinate on academic work.

http://psychology.about.com/od/the-psychology-of/a/psychology-of-procrastination.htm

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Who procrastinates?

One 2007 study found that 80 percent to 95 percent of college students procrastinated on a regular basisAccording to “The Psychology of Procrastination: Why We Keeping Putting Things Off” by Kendra Cherry

http://psychology.about.com/od/the-psychology-of/a/psychology-of-procrastination.htm

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Are Extroverts more prone to procrastination?Introverts have a strong disposition for will-power.

Extroverts have a better ability to mobilize outside influence.

Possibly even between the two.

http://www.psychologytoday.com/blog/changepower/201103/do-introverts-have-more-willpower-extroverts

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Again...I am not a doctor.

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What psychologist say:

• It's not trivial. It represents a profound problem of self-regulation.

•Procrastinators are made not born.

•Having a harsh, controlling father keeps children from developing the ability to regulate themselves.

http://www.psychologytoday.com/articles/200308/procrastination-ten-things-know

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What psychologist say:

•Procrastinators drink more than they intend to—a manifestation of generalized problems in self-regulation.

•Procrastinators lie to themselves.

•Procrastinators actively look for distractions, particularly ones that don't take a lot of commitment on their part.

http://www.psychologytoday.com/articles/200308/procrastination-ten-things-know

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How to beat it

•Find inspiration in a part of the task from an outside source.

•Have others hold you accountable.

•Set a schedule and organize your time.

•Limit your distractions.

http://www.psychologytoday.com/articles/200308/procrastination-ten-things-know

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0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Meeting Invites

Mass Emails

Instant Messages

31.58%

68.42%

31.58%

Mental Distractions

52.63%50%

Software Update Notifications

Facebook, Twitter, or other Social Networks

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“Have no fear of perfection - you'll never reach it.”

Salvador DalíSpanish Painter

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Are Introverts more prone to perfectionism?"...extraverts tend to broaden the sphere of their work, to present their products early (and often) to the world, to make themselves known to a wide circle, and to multiply relationships and activities...

http://www.psychologytoday.com/blog/self-promotion-introverts/200909/introverts-manage-your-perfectionism-and-reduce-your-agita

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Are Introverts more prone to perfectionism?...the introvert takes the opposite approach, going more deeply into their work, introverts are reluctant to call it finished and publish it.”

Isabel Briggs Myers with Peter B. Myers, Gifts Differing: Understanding Personality Type, Davies-Black Publishing, a division of CPP, Inc., 1980, 1995, pp. 54-55.

http://www.psychologytoday.com/blog/self-promotion-introverts/200909/introverts-manage-your-perfectionism-and-reduce-your-agita

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What psychologist say:

•Perfecting can become the joy of the work instead of the thought of finishing it and moving on.

•An affliction of the gifted

•Rooted in the fears of not being able to live up to others expectations.

• Introverts are half the population at large and well over half the gifted population.

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How to beat it

•When your product is 'good enough' (but not 'perfect'), ship it, and see what happens." - Guy Kawasaki: Don’t worry, be crappy

•Set a depth, don’t go deeper.

•Remember the purpose. Focus on the journey.

•Cultivate a "learning" rather than a "performance" mindset.

http://www.psychologytoday.com/blog/self-promotion-introverts/200909/introverts-manage-your-perfectionism-and-reduce-your-agita

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I like to beat the ship out of it.

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What are Introverts & Extroverts?

What are the extremes?

Why you should care.

History of UX and how I&E’s fit

Work Environments

Leadership Styles

Communicating

Networking

Procrastinators and Perfectionists

That was a lot of stuff...

Page 107: Introverts and Extroverts: Extreme UX Personalities

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“In a gentle way, you can shake the world.”

- Mahatma Gandhi

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Questions?Extroverts:

Yell them out really loud while waving

your hands in the air.

Introverts:

Tweet or email me :)