intrw skills

8/9/2019 Intrw Skills

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INTERVIEW SKILLS

&

CV PREPARATION

By

ASK MANAGEMENT CONSULTANCY SERVICES PVT. LTD., VADODARA


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INTERVIEW IS

YOUR

INNER VIEW


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Learnin !"e #a$e i#

- Getting skilled to convey what you

are and, why you are the mostperfect choice and why selecting

you is the best BET.

- It is developing ability to tell a lifetime story of 20 years in 20 minutes.


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T"ere are !% 'ie%#

y( )re#en!

%"en y( are #ee*in

a +.


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T"ey are y(r

- O(!er 'ie%

This is the view of you as to how

you look, behave, dress etc. This

is the view of your body.

an- y(r

- Inner 'ie%

This is what you are, your skills,

your disposition, knowledge,attitudes etc. This is the view of

your persona.


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W"y in!er'ie%# are nee##ary /


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The future of an organiation depends

on the !udgment of the people who

hire employees.

"iring people is the most crucial

business process in an organiation.

#rganiations, interview you

because they want to see a real

person and wish to know more details about

the potential employee.


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T"ey %(0- 0i*e ! (n-er#!an-

- how you look

- how you respond

- how developed are your skills

- your attitude

- your knowledge

- your communication $ verbal, non verbal


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- how persuasive and assertive you are

- how eager you are

- how do you stand out

- how good a team member you are $ how do you get along

- leadership abilities.


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W1Y ORGANI2ATION 1IRE PEOPLE/

Le! (# (n-er#!an- a !y)ia0 )re## %"i" 0ea-# ! "irin.

P(r)#e 3 (#ine## i#

! $a*e )r3i!

C"#e ! - # y i-en!i3yin

a (#ine## #e$en!

I-en!i3y nee- & )r3i! )!en!ia0

Ma*e )r-(!# 4 )r'i-e #er'ie

Wr* i# rea!e-

Pe)0e are re5(ire- !

- !"a! %r*

S*i00#4 C$)e!enie#

are i-en!i3ie-1ire Pe)0e

See* (#!$er#


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#rganiations are not interested in hiring

you because you look good or speak well,

but because, you can work well to enhance

their profit potential.


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6IND ALIGNMENT

%se opportunity to find how do you fit best in

the stated &ission ' Goals.

(re you e)cited about the &ission andGoals* If you are seeking employment

because they pay well, you have !ust lost the

!ob.

There will be certainly +uestions to

understand your behavioural tendencies,

there lies, your opportunity to

demonstrate alignment.


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INTERVIEW INTENTIn enera0 !"e in!er'ie% )ane0 i# #ee*in n3ir$a!in n

an you do the !ob you are seeking Ai0i!y

(re you wiling to do the !ob Wi00inne##

"ow will you fit in the environment 6i!$en!

hat is the advantage of hiring you over others Se0e!in


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PRE7PREPARATION

ou are seeking a new !ob, it is like a new target, unless you

prepare how will success come*

/ot all can be written but some most important points are here.

"ave you made a good *

"ave you read your *

"ave you made a mental story of how your

strengths and contribution as written in the

have created break-through*

(ll your documents are in order.


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"ave you researched the organiation as

much as you could, from all sourcespossible.

hat about alumni $ any luck there*

"ave gone through the list of +uestions and

your possible responses. hat about specific answers to technical

+uestions* 1id you work on them*

hat about your attire* "ave you given

careful consideration*

1o you have a fi) on your salary and

emoluments*

(re you willing to relocate*


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&ake sure you keep previous days appointments light.

/o late night parties.

leep in good time, have 3 hrs. of good sleep.

Get up early.

4elieve in yourself.

"ave a smiling face right from the time you rise in morning.

If re+uired do mind calming e)ercises.

5at light food.

tart early, reach early.

/o smoking if you can.


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INTERVIEW BLUES

ou have never given many or any interviews in your life. 5venif you have, attending an interview is always a stressful time.

ou need to be prepared.

We #ai-

Interview is your inner-view. This may be your first time or oneof the rare occasions in life when you want others to have your

inner-view.

Na!(ra00y

- you are concerned.

- you are an)ious.

- you are hopeful.

- you are stressed.


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6(r!"er $re

- There is so much to stake.

- an I present myself well*

- hat should I say first*

- I need the !ob $ my family depends on my success.


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Be3re !"e e'en!

6 &y hands are sweaty.

6 &y mouth is dry.

6 I am praying.

6 &y heart is thumping loudly.

6 I feel low in energy.

6 #thers look so smart.

6 I am tensed.

6 5veryone looks rela)ed, e)cept myself.

6 Is my attire okay*


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D(rin !"e e'en!

- I can7t find my voice.

- I blabber instead of speaking.

- I forget.

- I can7t focus.

- The panel look so overpowering.

- (re they listening*

- I speak very fast.

- I don7t look into their eyes.


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- Things fall down from my hands.

- I look too eager.

- weaty palms, tensed body.

- I talk too much.

- I loose coherence.

- I am tongue-tied.

- I can7t find my papers.

- These 20 minutes are so long8

God8 hy did you put me in this situation*


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W"a! - I - ! SELL MYSEL6 /9 If you can7t sell yourself what else can you sell*:

I. (nswer authentically +uestions which are raised from your .

If you can do that the task is already half done.

II. onvey why you are the most important person for

- improving business

- improving market share

- enhancing profit and profitability

- innovation and improvement

- leadership and team membership

- fle)ibility

- problem solving

- identifying opportunities

- out of bo) thinking


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III. how that you have drive and energy.

I. onvey through e)amples, how responsible you have been.

. Tell how you have been dependable, honest and loyal.

I. ommunicate clearly and persuasively.

S)ea* a# i3 y( rea00y e0ie'e i!

(nd all this in a story telling manner which gripsthe imagination of the listener that, loosing you is

loosing too much.


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INTERVIEW PREPARATION

8. Kn% !"e Orani9a!in:

6 /ot knowing the organiation hurts most !ob seekers.

6 If you have not bothered to know about the company, its

products, its activities why would the interview panel

bother about you.

6 &ost large organiations have lot of information about

them in print or other media. ;now the current activities

happening at their end.


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6 %se the web effectively to understand

the organiation.

- know its products

- know its market standing

- divisions, locations, plants

- competitors

- new developments

- business challenges

- management structure

- any other

6 %nderstand and know growth patterns,

turnover, profit, e)pansion plans,

mergers and ac+uisitions etc. that the

organiation is embarking on.


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6 If the company has a vision and missionstatement, try to understand the

underlying values articulated.

6 Talk to people who know about the

organiation.

6 Get across to your alumni contacts and

take their help.


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1OW TO 1ANDLE T1E INTERVIEW

8. S!ar! ri"!

our interview begins the moment you

come into the view of the interviewer team or panel.

- walk briskly with purpose-ness.

- greet them warmly.

- shake hands with confidence.

- wait to be asked to be seated.

- wait e)pectantly for the first +uestion.


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;. Li#!en ! !"e 5(e#!in

- It is very important that we learn to listen.


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=UESTION CATEGORY

In general we can categorie +uestions under two headings.

=. Traditional >uestions

2. 4ehavioural >uestions

8. Tra-i!ina0 =(e#!in#:

These are general +uestions which cover the re+uirement of-

- knowledge.

- skills

- problem handling


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- pro!ects undertaken

- contributions made

- strengths ' weaknesses

- sub!ect or topic knowledge

This is where your become most important as from this

document the panel will draw lot of cues. Investment in a

well written begins to provide returns here.

( good nudges the panel to look into some past performancerecords, seek clarifications and detailing from you and derive

inferences.


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;. Be"a'i(ra0 =(e#!in#

These +uestions are asked to +ui you as to how you acted in

particular situations.


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- how did you bring out team spirit in your group.

- what tools and techni+ues you employed.

- what did you do that made people think that you are

dependable

- when did you go beyond the call of duty and why

- you say you value - - - - - -

can you e)plain how have you brought

the same to life.

"ere your again is a very important piece of paper. If youput specific instances, remember them and relate to them. It

brings back to focus your , to the interview panel. ou

make the !ob of the panel easier to assess you.


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1% ! an#%er !"e#e 5(e#!in#/

7 G ! !"#e #)ei3i in#!ane#.

7 De#rie !"e #i!(a!in in rie3.

7 Gi'e y(r a##e##$en!.

7 De!ai0 (! %"a! y( -i-.

7 Gi'e !"e re#(0!# 3 y(r a!in#.

.


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1ANDLING DI66ICULT SITUAITONS AND

=UESTIONS8. N! rea"in in !i$e

%nless you are stuck because of emergency situations, you

will find great difficulty in e)plaining why this happened.

;. Pa)er# 3a00in a# y( arri'e in !"e r$


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>. Di#!ra!in ome one from the panel, is doing some other work, or

sending a & or attending a call. ait patiently.

?. Mi0e )"ne#

;eep them in silent 9non bu: or switch off mode. It is agreat embarrassment to receive a call during your

interview.

@. Tea 4 Sna* #er'ie

(ccept politely, don7t let your tea go cold, don7t refuse 9if youdon7t drink tea or coffee say so:, don7t spill in the saucer,

don7t

make noise while drinking or eating, don7t speak with your

mouth full.


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. Wea*ne##e# 5(e#!in#

This is difficult to handle. /o human is without weakness, youare no e)ception. hen you answer tell also the manner in

which you have overcome the weakness.

. W"y "a'e y( 0e3! y(r 0a#! +

1on7t tell them the company was bad or the boss was a devil,

all bosses are.

?. Y(r #!ren!"# 5(e#!in#

1on7t brag, give a few e)amples of how you have used your

strengths for good.


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8. W"y %e #"(0- "ire y(

1on7t tell that you are the best on earth.

Tell how you would contribute towardsorganiation ob!ectives.

88. =(e#!in# a(! 3(!(re ?yr# 4 8 yr#

Tricky to answer. Tell them your career

plans and life goals.

8;. Te00 (# a(! y(r#e03

1on@t talk about your fancy activities but

speak about specific achievements of yours

and what skills were used to achieve them.


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DRESSING UP 6OR INTERVIEWA!!ire


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Interviews are when first impressions are

made and will determine a !ob candidate@s

success or failure in obtaining an offer foremployment.

Aob candidates are usually sied-up

immediately within the first few minutes of

meeting an interviewer@s.

It is important to demonstrate your

knowledge and respect for the organiation7s

work ethic and culture, and part of that is

reflected in the way you dress. In certainindustries, where customer contact and

image presented to customers are important,

your attire will be !udged more critically.


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Try to find out the dress code in the

organiation where you are going for

interview.

5ven if the employees in the organiation

dress casually to work, it is advisable to stay

on the safe side and dress

conservativelyBformally, as it conveysseriousness about your candidature.

(void over dressing or under dressing.

1esigner clothes are not needed.

/obody wants to see a person dressed like a

5#.


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S$e 5(i* !i)# 3r -re##in 3r an in!er'ie%:

our clothes should be well-fitting, tidy and clean.

Cemember, personal hygiene is as important as your dress.

94etween a designer suit and dirty fingernails, it7s the latter thatgets remembered.:

olors have to be subtle, not flashy.

our clothes need not be e)pensive, but they need to reflect

what you are trying to convey.


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Pre)arin y(r a!!ire 3r in!er'ie%:

elect your clothes in advance and get them cleaned, ironed

and ready well in advance 9at least a day:.

In case, you have purchased a new dress try it on and get it

ironed.


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S"e# $


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1air(!$( neat haircut, before your interview. ( neat hair style

for women.

Nai0#- DTrimmed nails7 is a must.

An!i)er#)iran!$ To avoid stains on your dress.

Per3($e# ( strict no for perfumes.

Brea!" 3re#"ener$ ;eep mints or mouth freshener handy.

Brie3a#e$( tidy folder or a plain well organied briefcase tocarry all your papers.


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Eor women, no flashy earrings or any other

!ewelry. (nd makeup to be minimal.

/o chewing gums.

;eep your cell phones switched off.

Get your dress launderedBcleaned immediately after you

have attended one interview, so that it is ready for the ne)t

use.

In'e#! in y(r a!!ire an- i! %i00 )ay y( a*.


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C$$(nia!in


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COMMUNICATION

The word Fcommunication7 has been derived from the


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F5ffective communication is different from FGood

communication.

5ffective communication obtains intended outcomes.

Good communication is a prere+uisite but doe not ensure

effective communication.

5ffective communication includes aspects of behaviour such as

persuasion, motivation, power and coercion.

A

T% %ay $$(nia!in

One %ay $$(nia!in

A

B

B


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M-e1. Verbal

- peaking -


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Li#!enin


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If we listen others well $ we will speak what they want.

Good listeners are good leaders.

Good listeners are good learners.

Good listeners give Dgood7 answers.

Good listeners recap what is said.

Good listeners show interest, empathy, eye contact, body cues.

Good listeners catch ideas.

Good listeners are able to evaluate ' priorities response


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W"y are $$(nia!in# $i#(n-er#!-/

4ecause of different perspectives of thesender and the receiver.

5ffective communication depends on good

communication and if perspectives affect

messages, it is important to understand whatgets in the way of good communication and

causes misunderstanding.

Three factors account for misunderstandings

=. (ssumptions

2. Herceptions

J. Eeelings


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(7s H5CH5TI5 (7s behaviour 47s perspective

(ssumptions K Eeelings

Herceptions

K

assumptions

K

feelings

Intended message sent message received message %nderstood message

hat person ( intends to send may not be what is actually sent.

hat 4 receives may be something else, and what 4 interprets and

understands may be yet again different.


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( person7s perspective also consists of his or her

=. (ssumptions

2. HerceptionsJ. Eeelings

The perspective which an individual has on a situation is the

person7s model or map of reality.

#ne person7s map may be different from that of another for the

same e)perience.

This map may or may not be an accurate reflection of reality

because of

- lack of sufficient information- the individual7s own feelings

Individual perspective is the precursor of individual behaviour.


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CV Pre)ara!in


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C(rri(0($ Vi!ae

W"a! i# CV 4 C(rri(0($ 'i!ae/

urriculum vitae is a


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W"a! i# !"e -i33erene e!%een a CV an- Re#($e/


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The terms used may be different , but moreimportant is to understand the e)pectations of

the organiation offering the !ob and prepare

accordingly. In India, more detailed

descriptions are e)pected.

is a document which speaks for the

!obseeker and represents him during the first

interaction with the employer.

is the first step of your career progression

which will help you fulfill your dreams for

higher position, more money, name and fame.


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W"y )r3e##ina0 "e0) i# nee-e-/

(ttention paid by the recruiter while short-

listing is only J0 seconds. #nly the best s

get noticed among hundreds of applications.

( professionally written ma)imies your

chances of getting an interview.

Hrofessionals have the superior writing

capabilities re+uired to produce a that

sells your uni+ue skills, talents, e)perience

and achievements to an employer.


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Di33eren! !y)e# 3 CV#:

8. C"rn0ia0 CV

This type of clearly e)hibits

!obseekers career development . areer

history is shown in reverse chronological

order with emphasis on !ob titles,

promotions, names of previous employersetc.

;. 6(n!ina0 CV

"ere more stress is on skills, achievements,

e)pertise. Hositions held, previousemployers etc. do not find much

importance. This is not a preferred type as it

conceals information.


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. A0!erna!i'e CV

&ostly used in creative fields with verbal or visual talents.

This type is used by people who are applying to a person

under whom applicant will be working directly. This type is

not to be used while applying to "C 1ept. or placementagencies.


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I$)r!an! "ea-# in a CV:

Hersonal Information

#b!ective

ork 5)perience

5ducation and Training

Hersonal kills and ompetencies

#ther kills and ompetencies 9ac+uired outside formal training:


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T #!ar! %i!" CV %ri!in, a!"er a00 !"e in3r$a!in (n-er

e'ery "ea- 3r CV )re)ara!in.

ertificates for complete information on your

educational +ualifications.

1etails of past employment $ name and

address of the organiation, period of

employment.

To describe skills, use action words.

Eind out the re+uirements for the !ob you

are applying for, so as to put forward all your

skills needed for the !ob.


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elect a layout which is clear, neat and tidy.

&ake sure there are no typing errors.

%se good +uality, heavyweight, white paper for printing.


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our should motivate the reader to meet you.

The most important part is not to make false statements which

can create uncomfortable situations for you during the interview.

(nd when you win an interview, your should become aguideline for the interview panel.


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GROUP DISCUSSION


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GROUP DISCUSSIONS


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8. Learnin Gr() Di#(##in G.D. S*i00#


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a. E'a0(a!e >uickly evaluate the topic. ou are

given a few minutes only to prepare.

%nderstand the core topic and makes notes.

. Dei-e hat is your opening argument

and why*

. De!ai0: Hut a few important points in

support of your opinion. &ake notes of the

same so that you can speak them in properorder.

-. I$aine &ake supposition regarding

counter arguments and thoughts. &ake

notes of your replies.

e. Cn!r0 y(r e$!in# ou are here todiscuss a topic, learn to be un-emotional,

control anger, don7t raise your voice.

3. C$$(nia!e 4e clear, crisp and

authentic in your communication. oice

tone is important.


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. B-y Lan(ae 1on7t clench fists,shake legs, be alert, make good eye

contacts, speak +uickly, neither too

slow nor too fast.

". In!er'en!in# &ake at least J-L

interventions during 20 minutes G1 if

the participants are =L-=M, more if the

no. of participants are less. 1on7trepeat yourself.

i. Li#!enin:


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TYPICAL

INTERVIEW =UESTIONS


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S$e )ra0e 3re5(en!0y a#*e- 5(e#!in#:

6 Tell us something about yourself*

6 hat are your goals for ne)t five years*

6 hat are you e)pecting from this !ob*

6 hy should we hire you*

6 hat is your greatest strength*

6 hat are the values you cherish most*

6 Talk about your greatest achievement so far.

6 Tell us about the time when you took initiative

and led the group.


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6 Talk about the most difficult situation or task you

handled effectively.

6 hat do you do to keep yourself updated on

current issues*

6 hat motivates you in life*

6 1escribe a situation when you acted like a good

team member.

6 1escribe one instance when you were able to

demonstrate your leadership abilities.

6 "ow would you rate your leadership abilities*

6 Tell us an e)ample of your problem solving skills

which you used to solve a problem.


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6 Tell us when were you able to meetB achieve thegoal you had set for yourself.

6 hat were the significant contributions you made

while participating in activities during your academic

career*

6 Talk about a time when you wanted to accomplish

something but failed to do so.

6 Tell us about the event in your life when you were

able to perform to the best of your capabilities.

6 Tell us about your e)perience of organiing or

planning an event successfully.

6 hen you have a lot of work to do, how do you

finish your work on time* Give an e)ample.


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6 Talk about a time when you were able to sell your

opinion to your peer group.

6 Tell us about a situation when you were able to

convince the authorities about your ideas.

6 1escribe a situation when you were able to perform

well, even under difficultB adverse circumstances.

6 Talk about a situation when you were able to learn

from your own mistakes.

6 hen you face difficulty in convincing someoneabout your point of view, what do you do* Give

an e)ample.

6 1escribe a situation when you were able to

motivate someone to perform better.


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6 1escribe the most creative pro!ect you have

completed.

6 Give an e)ample of a time when you had to take a

+uick decision.

6 hat do you know about this organiation*

6 ould you be able to do this !ob well*

6 1escribe a situation when you have helped your

group to resolve conflict and reach consensus.

6 hat do you e)pect from a good boss*

6 hich is your skill that can benefit our organiation*

6 "ow have you chosen your references*


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To avoid last minute interview blues,

prepare a checklist and keep updating.


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e. D y( *n% !"e 0a!in an- 0an-$ar*# !

rea" !"e )0ae 3 in!er'ie%/ esB/o


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;. Orani9a!in-

;.8 1a'e y( a!"ere- a00 !"e re0e'an!

in3r$a!in rear-in !"e rani9a!in,

%"ere y( "a'e een a00e- 3r in!er'ie%/

esB/o

;.; W"a! are y(r #(re# 3 in3r$a!in/

a. eb site -------------------------------------------------

b. (dvertisementB(nnouncement ------------------------

c. /ews paper ------------------------------------------------

d . Ceferences ------------------------------------------------

e. (ny other -------------------------------------------------


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;.< W"a! are !"e #*i00 #e!# !"e e$)0yer i# 0*in

3r/ Ma*e a 0i#!.

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;.> W"a! *in- 3 eF)eriene !"ey "a'e a#*e- 3r/

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;.? 1a'e y( een a0e ! 3in- (! a(! !"e

rani9a!in# Vi#in, Mi##in an- Va0(e#/

esB/o

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W"a! )er#na0i!y a!!ri(!e# "a'e y(

$en!ine- in y(r CV ! -e#rie y(r#e03/

------------------------------- --------------------------------

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>. ATTIRE AND GROOMING

>.8 Dre##7 1a'e y( "e*e-/

Eitting B/

leaning B/

Ironing B/

>.; S"e#7 Holished* B/

>.< Wri#! %a!"7 orrect time* B/

>.> 1air(! 7 "ad a haircut recently* B/


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>.? Nai0#7 Trimmed nails* B/

>.? An!i)er#)iran! B/

>.@ M(!" 3re#"ener B/

>. Ce00 )"ne 7 switched off once at venue B/

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