invercargill · 2018. 11. 12. · invercargill city council notice of meeting notice is hereby...

InvercargillC I T Y COUNCIL

NOTICE OF MEETING

Notice is hereby given of the Meeting of theCommunity Services Committee

to be held in the Council Chamber,First Floor, Civic Administration Building,

101 Esk Street, Invercargill onMonday 16 March 2015 at 400pm

His Worship the Mayor Mr T R Shadbolt JPCr R L Abbott (Chair)Cr P W Kett (Deputy Chair)Cr R R AmundsenCr N 0 BonifaceCr I L EslerCr G D LewisCr Rowly Currie (Environment Southland) (TotalMobility and Passenger Transport)

EIRWEN HARRISMANAGER, SECRETARIAL SERVICES

Finance and Corporate Services DirectorateCivic Administration Building • 101 Esk Street • Private Bag 90104 Invercargill • 9840 • New Zealand

DX No. YA90023 • Telephone 03 211 1777 • Fax 03 211 1433

AGENDA

1. APOLOGIES

2. MONITORING OF SERVICE PERFORMANCE

2.1 LEVELS OF SERVICE

2.1.1 Community Development

2.1.2 Passenger Transport

2.1.3 Pools

2.1.4 Libraries and Archives

2.1.5 Housing Care Service

3. MONITORING OF FINANCIAL PERFORMANCE

3.1 COMMUNITY DEVELOPMENT

3.2 HOUSING CARE

3.3 LIBRARY AND ARCHIVES

3.4 PASSENGER TRANSPORT

3.5 POOLS

3.6 FINANCIAL SUMMARY

4. OTHER BUSINESS

4.1 REPORT OF THE CHIEF EXECUTIVE

4.1 .1 Community Development Projects

4.2. REPORT OF THE DIRECTOR OF WORKS AND SERVICES

4.2.1 Bus Smart Ambassador Survey Results

Appendix 1

5. URGENT BUSINESS

Page

I

2

3

4

5

10

13

14

14

14

14

14

15

21

23

27

**********

TO: COMMUNITY SERVICES COMMITTEE

FROM: THE DIRECTOR OF WORKS AND SERVICES

MEETING DATE: MONDAY 16 MARCH 2015

MONITORING OF SERVICE PERFORMANCES

Report Prepared by: Melissa Short − Strategy and Policy ManagerCommentaries from individual managers

SUMMARY

Reporting on the Community Services levels of service measures for the period comprising1 July 2014 to 31 January 2015.

RECOMMENDATIONS

It is recommended that the report be received.

IMPLICATIONS

1. Has this been provided for in the Long Term Plan/Annual Plan?

The report monitors performance in relation to levels of service measures identifiedin the Long Term Plan and the Annual Plan.

2. Is a budget amendment required?

No

3. Is this matter significant in terms of Council's Policy on Significance?

No

4. Implications in terms of other Council Strategic Documents or Council Policy?

No

5. Have the views of affected or interested persons been obtained and is any furtherpublic consultation required?

No

FINANCIAL IMPLICATIONS

No financial implications arise from this report.

001

COMMUNITY DEVELOPMENT

1 July 2014 to31 January 2015

Neighbourhood SupportNumber of households involved in Neighbourhood 1,367Support.Number of groups involved in Neighbourhood Support 1 102

Neighbourhood Support − Numbers of Households

1600

1400

1200In0

0g 000VI

800

600*

E

z400

200

02013/14

Year

)Ju ly • A u g u s t oSep tember DOctober ONovember ODecembe

IJanuary DFebruary DMarch • A p r i l OMay •June

Neighbourhood Support − Number of Groups

110 −

100

90

80VI

70

600

50

20

I 40

30

10

2013/14Year

] Ju l y UAugust OSeptember DOctober ONovember DDecembei

IJanuary 13 February m March • A p r i l OMay UJune

OO

2014/15

2014/15

PASSENGER TRANSPORT

Passenger Transport − Passenger Numbers

30000

250002000015000

10000CLI500

Year

July August : S e p t e m b e r r O c t o b e r cNovemberL J December January February March April

Graph of Passenger Transport Numbers

Passenger Transport Farebox Recovery45%400/o

21− 35%

iiiii 11111111NIX \D \D1

&

2014/15 Actual % R2014/15 LTP Target %

Graph of Passenger Transport Farebox Recovery

2013/14 2014/15

POOLS

Use of ServicesAnnual pool usage maintained at a minimum of 6 visits per head of population. (LTPmeasure)

Pools Admission Numbers40000

35000C

30000

25000

4 20000

1500041

10000

5000

0

Year

I==JJuIy August September October M,777M Nov ernberlDecember January EJFebruary = M a r c h AprilMay June −−−Target

EVENTS

1 February Sunday Swim Southland Long Course Event

The start of school and aquatic sports has seen the facility bursting at the seams this month.Friday night Waterpolo, school lessons, and a huge number of swimmers through the facilityhas seen staff kept very busy both monitoring pools and trying to keep on top of cleaning.

A number of maintenance items around the facility were begun in February and will becompleted in March; the leisure pool wave machine, woodchip boiler, pool filters and variouspumps are all undergoing scheduled maintenance and clever planning has meant we can dothe majority of this work with minimal operational downtime.

Staff training for the Safe Boating Initiative as part of our ILT Learn to Swim Programme willbegin shortly. The training and subsequent classes involves the use of an inflatable boat inthe pool along with dummy flares, dummy EPIRB's (Emergency Position Indicating RadioBeacons), life jackets and other items associated with safe boating. Through the education ofschool children in safe boating practices it is hoped that boat owners and users in andaround Southland can be influenced into safer practices and reduce the drowning tollassociated with boating incidents in our region. This is an exciting development in our Learnto Swim Programme; equipment has been funded through Splash Palace (Invercargill CityCouncil) and the ILT Foundation.

Commentary provided by Peter ThompsonMANAGER − AQUATIC SERVICES

0o±

2013/14 2014/15

LIBRARIES AND ARCHIVES

Library Borrowing Levels

60000InC

50000

40000In

30000InIn

' 20000I−E

10000z

0

Year

DJuly •Auqust DSeptember UOctober ONovember ODecember•January OFebruary DMarch •Apr i l OMay

−•June

Graph of Library Services Borrowing Levels

VISITOR NUMBERS

2014 2015

January 46,545 42,961

February 39,097 37,922

Total 85,642 80,883

MEMBERSHIP

From Added January/February 2014 Added January/February 2015

Invercargill 544 460

Bluff 2 6

Other 12 62

Total 558 524

TOTAL CIRCULATION

All items 2014 2015

January 53,475 51,676

February 43,876 45,319

Total 97,351 96,989

005

2013/14 2014/15

EBOOKIEAUDIO CIRCULATION STATISTICS

January/February 2014 January/February 2015

eBooks 1,334 1,399

eAudio 943 1,278

Total 2,277 2,677

SOUTHLAND HERITAGE MONTH

As part of Southland Heritage Month the library has mounted heritage displays throughoutthe library including all departments and also an image of the original Athenaeum on the DeeStreet window. Answers to a "Heritage Hunt" the library is running throughout the month areto be found in these displays. The library is also supporting the CBD Extravaganza night on27 March and will be open along with other business until 8.00 pm. Librarians will be dressedin the style of bygone eras and there will also be "Behind the Scenes" tours at 5.30 pm and6.30 pm.

ARCHIVES

Outreach

In addition to annual tours, talks and participation in events such as Southland HeritageMonth, the 2015 outreach focus for the Archive is WW1 commemorations. The Archive iscurrently working with a team of volunteers and other key library personnel to transcribe andcurate WW1 letters for the purposes of a dual online and physical exhibition. These letters,some of which belong to the Southland Museum and Art Gallery collections, will provide akey local source of primary information for education purposes as well as a wonderful pointof interest for the wider community. It is hoped that this exhibition can be launched late 2015/ early 2016.

MARCH 2015

i c t h tatrnb (fxpcbitwiiarv forces.

1hi

− ..!

;

I I.

−

− −f.

. I4 ' <;

−

(/ −..( .

/•−1

Extracts from letters by John Hall, Glenham

Archives and Records Association of New Zealand / Australian Society of ArchivistsConference

Archivist Rebecca Smith co−presented a paper at the 2014 joint conference for the Archivesand Records Association of New Zealand and the Australian Society of Archivists. Thispresentation, in conjunction with Shanann Carr (Archives New Zealand) addressed theprocess of becoming the first approved repository under the Public Records Act 2005. Thepresentation was well received and has resulted in follow up enquiries from similar archivesinstitutions.

Collection Development

The community archives collection continues to grow steadily with an additional 42 donationsaccepted in the 2014 calendar year. This figure is consistent with growth trends since theArchives establishment in 2008. Donations of note this past year include photographic printsand negatives from The Southland Times and a number of historic maps from MacalistersSolicitors.

Invercargill City Council archives continue to be transferred to the Archive facility at a steadyrate. This includes backlog material from the Administration Building basement as well asmore recent records received from Council departments. The Archive has additionallyincreased its role within Council by now acting as custodian of the Bluff Property Filespreviously held by the Bluff Service Centre. This project is in conjunction with Invercargill CityCouncil Records Management and designed to encourage the use of Council's electronicrecords while safeguarding the authoritative physical record.

Approved Repository

Since the Archives approval as a repository for public office archives, work has continuedtowards addressing the conditions of our approval. This is namely the creation of policies andprocedures around the loan of archives to government departments, management of accessrestrictions, and transfer procedures.

Archives Management System

The Archive is currently in the early stages of assessing alternative options for its collectionmanagement/cataloguing system. Since 2008 the Archive has been using the Americanfreeware system Archivists Toolkit, however this system is no longer being supported anddeveloped. Key features desired of the successor system include facilities for public onlinesearching, ease of importing and exporting data, ability to document and manage accessrestrictions, and improved bulk updating capabilities.

EVENTS and DISPLAYS

EventsNisits

Regular Book Chat, After School Clubs (now includesFilm Club & Arts and Craft Club), PreSchool,Bluff Kindergarten, Crafternoon tea, Chatter,Community Hotseat.

20 January FairWay Resolutions21 January FairWay Resolutions21 January Invercargill Vegan Society26 January Soul Centre28 January ASB 008

Lego Club, Minecraft Club,Wriggle & Rhyme, Visits to

Music in the Foyer and

28 January29 January

03 February04 February05 February09 February11 February12 February15 February17 February17 February18 February18 February18 February18 February19 February20 February23 February25 February25 February26 February27 February

DISPLAYS

Film SocietyOpen Polytechnic

FairWay ResolutionsFairWay ResolutionsAn evening with Gary ElfordNew Zealand Society of Genealogy − Southland BranchFilm SocietyAgriculture New ZealandPet First AidFairWay ResolutionsInvercargill Vegan SocietyFairWay ResolutionsYouth CouncilNew Zealand Society of Genealogy − Southland BranchFairWay ResolutionsAgriculture New ZealandLiteracy WorkshopSoul CentreASBFilm SocietyAgriculture New ZealandCitizens Advice Bureau

Invercargill Environment CentreLibrary clubs

MEETING ROOM BOOKINGS

January/February 2014 January/February 2015Meeting Room 34 38

Commentary provided by Marianne FosterMANAGER − LIBRARY AND ARCHIVES

009

HOUSING CARE SERVICE

Housing Care Occupancy Rates

110

100

90

80(n 70

5040

C

u 30Uo 20

10

0

Year

OJuly •Auçjust OSeptember DOctober ONovember ODecember•January E3 February DMarch •Apr i l OMay •June

Graph of Housing Care Occupancy Rates

COMMENTARY

Waiting List

February January December November2015 2015 2014 2014

Invercargill 15 20 20 21

Bluff 3 4 3 3

Invercargill Supplementary 14 29 29 28

Invercargill On Hold 18 − − −Bluff Supplementary 1 0 0 0

TOTAL 51 53 52 52

February January December November2015 2015 2014 2014

Applications received 3 4 2 3

Tenancy Exits 3 5 2 1

Vacant Units 7 10 6 7

2013/14 2014115

Complex Report

Occupancy levels for February and January were 96.8% and 95.9% respectively. Wereceived seven applications over the period.

Our waiting lists have remained static for some months now so we have taken theopportunity to review all of our current applications.

Of the 15 on the Invercargill waiting list, we have placed three applicants and have offeredunits to eight others, but units have been turned down for a variety of reasons.

Of the three on the Bluff waiting list, we have now placed two of them.

The supplementary list includes applicants who do not require a unit at present, or havelocation preferences, or are living with family, etc.

Our new 'on hold' list includes applicants who do not wish to move at present, have someproperty interest or have incomplete applications.

We constantly review our waiting lists and while they appear to be significant in totalnumbers, those with an urgent need have diminished.

Commentary provided by Stephen RiddenCORPORATE SERVICES MANAGER

**********

011

TO:

FROM:

MEETING DATE:

COMMUNITY SERVICES COMMITTEE

THE DIRECTOR OR WORKS AND SERVICES

MONDAY 16 MARCH 2015

MONITORING OF FINANCIAL PERFORMANCE

Report Prepared by:

SUMMARY

Cameron McIntosh − Director of Works and Services

Financial commentary for activities reporting to the Community Services Committee for theseven month period to 31 January 2015.

RECOMMENDATIONS

That this report be received

IMPLICATIONS


Yes.


No.


No.


No.


Not applicable.


The financial commentary and financial accounts are provided for information.

013

COMMUNITY DEVELOPMENT

The Community Development Service is operating within budget. Youth Council Leadershipinitiatives are being planned.

HOUSING CARE

Rental revenue at the end of January is $26,463 ahead of budget year to date. Operationalexpenses are $1,688 under budget at month's end, giving a surplus year to date of $46,400.

LIBRARY AND ARCHIVES

The income remains steady to 31 January 2015 but is slightly under budget by $1,997.Operational expenditure is under budget and capital expenditure is also under budget. TheLibrary and Archives rates required is in credit by $50,199

PASSENGER TRANSPORT

The current net rates requirement to 31 January 2015 is $18,644 less than budget. The newbus shelter works carried out in February 2015 is expected to bring this net rates draw backinto line.

POOLS

The Pools remain in a positive financial position with the rates required to the end ofFebruary 3.2% lower than budget.

**********

014

Community Services CommitteeCommunity Development

Operating StatementSeven months to 31 January 2015

Operational IncomeCommunity DevelopmentSafer CityProject

Total Income

Operational ExpenditureCommunity DevelopmentSafer CityProjects

Total Expenditure

Year to DateActual Budget

68,754CR 00 0

6,704CR 0

75,459CR 0

107,36815,48915,063

137,920

105,27335,868

0

141,141

Variance

68,754 CR0

6,704 CR

75,459 CR

2,09520,379 CR15,063

3,221 CR

12 Month

1,850 CR00

1,850 CR

180,43661,469

0

241,905

Net Operational Surplus (CR) / Deficit 62,461 141,141 78,680 CR 240,055

Appropriation (Rates Required) Account

Net Operational Surplus (CR) / Deficit b/fwd 62,461

Capital Expenditure

Community Development 0Safer City 0Projects 0

Total Capital Expenditure 0

Capital Movements

141,141

000

0

78,680 CR 240,055

000

0

000

0

Community Development 1,412 1,463 50 C 2,925Safer City 0 0 0 0Projects 4,069 0 4,069 0

Total Capital Movements 5,481 1,463 4,019 2,925

Rates Required 67,943 142,604 74,661 CR 242,980

015

Community Services CommitteePassenger Transport


Actual

Operational Income

Bus and Transport

Total Income

721,259 CR

721,259 CR

Year to DateBudget Variance

794,052 CR 72,793

794,052 CR 72,793

12 Month

1,373,425 CR

1,373,425 CR

Operational Expenditure

Bus and Transport 1,052,989 1,150,352 97,363 CR 1,972,031

Total Expenditure 1,052,989 1,150,352 97,363CR 1,972,031

Net Operational Surplus (CR) / Deficit 331,730 356,300 24,570 CR 598,606


Net Operational Surplus (CR) / Deficit b/fwd 331,730

Capital Expenditure

Bus and Transport 95,174

Total Capital Expenditure 95,174

Capital Movements

Bus and Transport

Total Capital Movements

Total

Add Back Non Cash Depreciation

Rates Required

356,300

70,000

70,000

24,570 CR 598,606

25,174 155,483

25,174 155,483

0 0 0 12,000CR

0 0 0 12,000CR

426,903 426,300 603 742,989

19,247 CR 0 19,247 CR 0

407,656 426,300 18,644 CR 742,089

016

Community Services CommitteePools


Actual

Operational Income

Invercargill Pools 921,321 CRBluf f 35,671 CR

Total Income 956,992 CR

Operational Expenditure

Invercargill Pools 1,934,466Bluff 35,671

Total Expenditure 1,970,137

Net Operational Surplus (CR) / Deficit 1,013,145

Year to DateBudiet

922,768 CR39,879 CR

962,647 CR

1,888,13839,893

1,928,031

965,384

Variance

1,4474,208

5,6.55

12 MonthHudaet


Net Operational Surplus (CR) / Deficit blfwd 1,013,145

Capital Expenditure

Invercargill Pools 3,410Bluff 0


Capital Movements

965,384

11,6690

11,669

1,581,894 CR68,372 CR

1,650,266CR

46,328 3,236,7684,222 CR 68,372

42,106 3,305,140

47,761 1,654,874

47,761 1,654,874

8,259 CR 20,0000 0

8,259CR 20,000

Invercargill Pools 70,344 CR 0 70,344 CR 20,516 CRBluff 0 0 0 0

Total Capital Movements 70,344 CR 0 70,344 CR 20,516 CR

Rates Required 946,211 977,053 30,842 CR 1,654,358

017

Community Services CommitteeLibrary and Archives


Actual

Operational Income

Invercargill Public LibraryBluff Library

Total − Income

&'erational Expenditure


Total Expenditure

104,105 CR473 CR

104,578 CR

2,397,17219,253

2,416,425

Year to Date

105,994 CR581 CR

106,575 CR

Variance

1,889108

1,997

12 MonthBudget

181,700 CR1,000 CR

182,700 CR

2,569,000 171,828 CR 4,403,98817,143 2,110 29,400

2,586,143 169,718 CR 4,433,388

2,479,568 167,721 CR 4,250,688Net Operational Surplus (CR) / Deficit 2,311,847


Net Operational Surplus (CR) / Deficit b/fwd 2,311,847

Capital Expenditure

Invercargill Public Library 243,908Bluff Library 1,753


Capital Movements


Total Capital Movements

Total

Add Back Non Cash Depreciation

Rates Required

2,479,568

267,7503,675

271,425

167,721 CR 4,250,688

23,842 CR1,922 CR

25,764 CR

459,0006,300

465,300

0 0 0 00 0 0 0

0 0 0 0

2,557,508 2,750,993 193,485 CR 4,715,988

448,215 CR 591,500CR 143,285 1,014,000CR

2,109,294 2,159,493 50,199 CR 3,701,988

018

Community Services CommitteeHousing Care


Year to Date 12 MonthActual Budget Variance

IBudget

operational Income

Income

Expenditure

Net Operational Surplus (CR) /Deficit

606,812 CR 580,349 CR 26,463 CR 994,829 CR

560,412 562,100 1,688CR 963,591

46,400 CR 18,249CR 28,151 CR 31,238CR


Net Operational Surplus (CR) / Deficit b/f 46,400 CR 18,249 CR 28,151 CR 31,238 CR

Capital Expenditure 0 0 0 0

Capital Movements 0 0 0 31,238

Rates Required 46,400 CR 18,249 CR 28,151 CR 0

019

Community Services CommitteeFinancial Summary

Operational StatementSeven months to 31 January 2015

Year to Date 12 MonthActual Budget Variance

IBudget

Library and ArchivesPoolsCommunity DevelopmentHousing CarePassenger TransportNet Operational Surplus (CR) I Deficit

2,311,847 2,479,568 167,721 CR 4,250,6881,013,145 965,384 47,761 1,654,874

62,461 141,141 78,680CR 240,05546,400CR 18,249CR 28,151 CR 31,238CR

331,730 356,300 24,570 CR 598,6063,672,784 3,924,144 251,360 CR 6,712,985

Appropriation (Rates Required) AccountSeven months to 31 January 2015

Year to Date I 12 MonthActual Budget Variance

Library and ArchivesPoolsCommunity DevelopmentHousing CarePassenger TransportRates Required

2,109,294 2,159,493 50,199CR 3,701,988946,211 977,053 30,842 CR 1,654,358

67,943 142,604 74,661 CR 242,98046,400 CR 18,249 CR 28,151 CR 0

407,656 426,300 18,644 CR 742,0893,484,703 3,687,201 202,497 CR 6,341,415

020


FROM: CHIEF EXECUTIVE OFFICER


COMMUNITY DEVELOPMENT PROJECTS

Report Prepared by: Mary Napper, Community Development Manager

SUMMARY

The Invercargill Youth Council has elected its Chairpersons and the Child Youth and FamilyFriendly sub−committee has held its first meeting for the year. Neighbours Day is a newinitiative being promoted for the first time in Invercargill.

RECOMMENDATIONS

That this report be received.

IMPLICATIONS


N/A


N/A


N/A


N/A


N/A


N/A

INVERCARGILL YOUTH COUNCIL

The Youth Council has elected three of its members as co−chairpersons. Jennifer Forrest,Danielle Carson and Martha Broughton will chair meetings and take the minutes during 2015.Members have applied to attend the UN Youth Declaration Event in Auckland and theUN Youth Model Event in Dunedin.

021

NEIGHBOURS DAY AOTEAROA

Neighbours Day is a national initiative which aims to turn streetsNeighbourhood Support programme is coordinating this initiativekit is now available to assist neighbourhoods plan an activity28/29 March 2015.

CHILD YOUTH AND FAMILY FRIENDLY SUB COMMITTEE

Minutes of the February meeting are attached.

into neighbourhoods. Then Invercargill. A planning

during the weekend of

022

APPENDIX I

MINUTES OF A MEETING OF THE CHILD, YOUTH AND FAMILY FRIENDLYSUB−COMMITTEEHELD IN THE COUNCIL CHAMBER, FIRST FLOOR, CIVIC

ADMINISTRATION BUILDING, 101 ESK STREET, INVERCARGILLON MONDAY 23 FEBRUARY 2015 AT 400 PM

PRESENT: Cr D J LudlowCr I L EslerCr R R AmundsenG CrombieJ McInerneyA KnowlesG Pope

IN ATTENDANCE: M Napper − Community Development ManagerMr 0 Mortensen − Youth CoordinatorMs L Kuresa − Committee Secretary

APOLOGIES

A McSoriley, R Thwaites and B McDermott.

Moved A Knowles, seconded Cr Esler and RESOLVED that the apologies beaccepted.

2. WELCOME

The Chairperson welcomed everybody to the meeting.

3. MINUTES OF THE MEETING HELD ON 10 NOVEMBER 2014

Moved Cr Ludlow, seconded Cr Amundsen and RESOLVED that the minutesbe accepted as a true and correct record.

4. MATTERS ARISING

4.1 Ascot School Parking

Cr Ludlow said at the previous meeting he spoke about how the Council hadproduced a "School Safety at the Gate" graphic. They had reproduced it and itwas non−school specific this time. He said that would be put on the Facebookpage so that it could be shared around networks and schools. There was now anew off−street drop off area being developed at Ascot Community School whichwas one of the schools that was identified as needing a safe drop off area.

5. REPORT OF THE COMMUNITY DEVELOPMENT MANAGER

The report had been circulated.

023

5.1 101 Activities

0 Mortensen took the meeting through this Item.

Cr Ludlow suggested that it could be ideal to encourage the MYPLC students tolook at the Friendly Brand Facebook page.

5.2 Facebook Page

As per report.

5.3 Family Friendly Businesses

A per report.

5.4 Friendly Events

0 Mortensen said he met with Kidzone organisers about branding this event.

M Napper said she spoke with the overall manager of events at VentureSouthland and the Friendly Brand was now on the programme for the Kidzoneevent and not just on the bag.

Cr Ludlow said Invercargill City Council had committed Events Funding toKidzone.

M Napper said there had been an enquiry about the CBD Heritage Event andshe had sent out the list for it. Cr Amundsen shared more information about thisevent.

5.5 Combined Local Alcohol Policy

M Napper tabled a letter informing the Committee that the Combined LocalAlcohol Policy had been adopted by the Council.

5.6 School Holiday Programmes

Cr Ludlow asked if it was beneficial for this Committee or its Members writing onbehalf of their organisations to the proposed Long Term Plan for a robustCommunity Development budget.

M Napper said it would definitely be appreciated. She had to cut $35,000 fromthe proposed Community Development budgets so submissions to the LongTerm Plan would be welcomed on a number of fronts. She said she hoped tohave another staff member on board around May to work on the HolidayProgramme for the July school holidays and other programmes.

5.7 Safe Communities Hui

M Napper took the meeting through this Item.

Cr Ludlow said it would be beneficial for Jared Cappie from Sport Southland toattend a Sub−Committee meeting to give more information on the HealthyFamilies Initiative and M Napper said she would follow up on it for the nextmeeting.

024

5.8 Branding Funding Programme

M Napper took the meeting through this Item.

The Committee discussed this matter further and agreed that there was no harmin encouraging successful applicants to look at branding with the Friendly Brandas long as it did not become a barrier for community groups to apply for funding.It would not be a mandatory thing but information could be provided forawareness.

M Napper said there was a new funding programme that was coming throughthe Annual Plan process and they could all be Friendly Branded if the Councilwas supporting them.

Moved Cr Ludlow, seconded Cr Amundsen and RESOLVED that the report bereceived.

6. ACTION PLAN

The Action Plan would be reviewed and presented for discussion at the Marchmeeting.

7. URGENT BUSINESS

7.1 Heritage Month

Cr Amundsen tabled a booklet with information on Heritage Month and took themeeting through it.

8. NEXT MEETING

30 March 2015.

There being no further business the meeting closed at 4.47 pm.

025


FROM: THE DIRECTOR OF WORKS AND SERVICES


BUS SMART AMBASSADOR SURVEY RESULTS

Report Prepared by: Eddie Cook, Senior Traffic Engineer

SUMMARY

This report summarises results from the passenger satisfaction survey conducted inDecember 2014 by Council's two Bus Smart Ambassadors.

RECOMMENDATIONS

That this report be received.

IMPLICATIONS


Yes


No


No


Nil


N/A


Nil.

027

Bus SMART AMBASSADOR SURVEY RESULTS

Background

Two Bus Smart Ambassadors are employed for two weeks during December to surveypassengers of the Bus Smart Suburban Service.

A total of 270 passengers were surveyed, 65 during peak travel time and 205 during off peaktravel time.

The survey consisted of 25 questions with the first 14 questions designed to gaugepassenger satisfaction. These questions were developed by the New Zealand TransportAgency (NZTA) and the results are provided annually to form part of Council's AnnualAchievement Return for NZTA subsidised activities.

The remaining 11 questions were developed by Council staff to measure the effectiveness ofadditional facilities provided in the buses.

A collation of the survey information is provided in Appendix 1.

Survey Findings

The users are most satisfied with:

. Value for money of the service.

. Personal security during the trip.

. Ease of getting timetable and rate information.

. How convenient it is to pay for.

Users were least satisfied with:

. Information about delays and interruption to the service.

Other information:

• Approximately two thirds of passengers are female.

• More than one third of passengers in the off peak period are aged 60 yearsand over.

• 30% of passengers utilise the free Wi−Fi.

• Very few passengers (4%) utilised the bicycle racks on the buses.

• 33% of passengers have used Councils website.

• 60% of passengers have Bus Smart cards.

• 40% of passengers travel into the city more than two times a week.

028

• 20% of passengers travel into the city once a week and another 20%travel into town twice a week.

• Approximately 50% of peak travel time passengers did not use the previousten route bus service.

• Approximately 70% of off−peak bus users did not use the previous freeoff−peaktravel ten route bus services.

Overall passengers surveyed scored the service 8.7 out of 10.

CONCLUSION

The following conclusions are drawn from the survey:

• Existing Smart Bus Service passengers are very satisfied with the service beingprovided. It is important to consolidate on this result and continue to makeimprovements to the service.

• Older citizens are a large user of the off−peak service and continued marketing forthis demographic is justified.

• Opportunity exists to improve the service by better utilisation of Council's website forinformation.

• The Bus Smart card initiative has been successful with 60% of passengers beingcard holders.

• 15% of peak time passengers travel daily into the CBD which is a very low result.The rescheduling of the morning and afternoon peak travel timetable may have apositive effect on daily passenger numbers.

• The Bus Smart service has attracted approximately 30% of passengers who arenew users.

The survey continues to give good insight into who is using the service, what component ofthe service is being utilised and where improvements to the service can be made.

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029

APPENDIX I

NZTA Survey Results

The NZTA surveys are based on a scoring range of 0 to 10 − 0 being extremelydissatisfied and 10 being extremely satisfied. There is also an N/A (not applicable)response option for every question.

Table I provides the average response value out of 10 obtained for the peak,off−peakand total sample size for all 14 questions. The question asked is provided also.

Question Peak Off TotalPeak Sample

1. The Bus being on time 8.2 8.3 8.3

2. How often services run 8.4 8.5 8.4

3. The value for money of the fare 8.9 9.0 9.1

4. Having enough seats available 9.0 9.2 9.2

5. Ease of getting on and off the bus 9.5 9.1 9.2

6. Comfort of the inside temperature 9.1 8.9 9.0

7. The helpfulness and attitude of the driver 8.7 8.8 8.8

8. Personal security during the trip 9.4 9.3 9.4

9. Overall satisfaction with the trip 8.7 8.8 8.8

10. The ease of getting rate and timetable info 8.8 8.9 9.0

11. Information about service delays/disruptions 4.7 6.4 5.9

12. The travel time (considering the distance you 8.4 8.3 8.4travel)

13. How convenient it is to pay for public transport 9.0 8.9 9.2

14. The public transport system overall 8.5 8.6 8.6

Average Score 8.5 8.6 8.7Sample size 65 205 270

Table I − Summary o f the December 2014 NZTA passenger satisfaction survey results for theBus Smart Passenger Transport Service in Invercargill.

031

Bus User Survey Results

The 11 questions developed by Council staff and the responses from the users areprovided in percentage values.

The peak and off−peak analysis periods are show as Table 2 (peak) and Table 3(off−peak).

Yes No15. Do you use a Super Gold Card 11% 89%

Male Female16. Your gender 33% 67%

17. Your Age Range 15−17 18−24 25−34 35−44 45−59 60−64 65+11% 18% 17% 15% 15% 12% 11%

18. Likelihood of Very likely Likely Neutral Unlikely Veryrecommending to others unlikely

58% 28% 9% _ 5 % 0%

19. Timetable easy to 0 = 10 = Extremely Satisfiedunderstand Average score = 9.3

Yes No2 0 . D o you use Wi−Flon the buses 29% 71%

Yes No21.Haveyouusedthebikeracks 3% 97%

Yes No22.HaveyouusedCouncil 'swebsite 37% 63%

Yes No2 3 . D o y o u use Smartcard 62% 38%

24. How often do y o u I n f r e q u e n t _ O n c e _ T w i c e _Twice+ _Dailytravel to town weekly 9% 18% 18% 38% 15%

<24 months >24 months25. How long have you been using the buses 46% 54%

Table 2— Invercargill City Council's Passenger Survey − December 2014 − Peak Time PassengerResults.

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Yes No15. Do you use a Super Gold Card 30% 70%

Male Female16. Your gender 33% 67%

17. Your Age Range 5−17 1 18−24 1 25−34 35−44 45−59 60−64 65+

____________ ____ _ j 7% 12% 15% 10% 18% 7% 30%

18. Likelihood of Very likely Likely Neutral Unlikely Veryrecommending to others unlikely

66% 25% 6% 2% 1%

19. Timetable easy to 0 = Extremely dissatisfied 10 = Extremely Satisfiedunderstand Average score = 9.2

Yes No20. Do you use Wi−Fi on the buses 28% 72%

Yes No21. Have you used the bike racks 4% 96%

Yes No22. Have you used Council's website 35% 65%

Yes No23. Do you use Smartcard 61% 39%

24. How often do you lnfreguenf Once Twice Twice+ Dailytravel to town weekly 7% 124% 21% 39% 9%

<24 months >24 months25. How long have you been using the buses 29% 1 71%

Table 3 − Invercargill City Council's Bus User Survey − December 2014 − Off Peak TimePassenger Results.