investigating trust factors in computer mediated group collaboration
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Investigating Trust Factors in Computer Mediated Group Collaboration. Xusen Cheng Manchester Business School The University of Manchester, UK. Introduction. Service Science and Computer Mediated Team Collaboration Multidisciplinary project teams - PowerPoint PPT PresentationTRANSCRIPT
Investigating Trust Factors in Computer Mediated Group Collaboration
Xusen Cheng
Manchester Business SchoolThe University of Manchester, UK
Introduction
• Service Science and Computer Mediated Team Collaboration
• Multidisciplinary project teams• Development of SSME curriculum at
university level• Student teams exploring ways to
improve service system• Individual trust development
3
• Aims: Investigating how individual trust develops over time in computer mediated collaboration
• Instruments of Measurement: Survey, Interviews, Documentation
• Individual trust factors: Risk, Benefit, Utility Value, Interest, Power
• Measurement Techniques: Scale Balance Model
• Case Study Design
Research Methods and Design
Case Study – ITMB project Background
• Employers and universities are working together with the help of e-Skills UK to set learning objectives for a new kind of degree programme
• B.Sc IT Management for Business (30%Business, 30%IT,40%Project+Professional Development)
• Students are using software like GroupSystems™(ThinkTank) to do collaborations.
• They are doing a real business system project and exploring improvement and solutions
• Students are divided into eight different groups for their project and collaboration
• Case one(07-08 year one), Case two(08-09 year one)
IntegrativeTeam
Project
Guru Lectures and Professional
Development
Business Database
Design and Development
Business Application Design and
Development
Human Computer Interaction
Nature ofInformation
Systems
The Modern
Corporation
IntroductionTo
ComputerSystems
Fundamentals of
Management
IntroductoryManagementAccounting
Integrative Team Project
Problem Definition
UserRequirements
Scope Of
Solution
Nov Event
High LevelDesign
Christmas Break
DetailedDesign
Implementation
TestingAnd
Evaluation
Demo Report
Semester 1 Semester 2
April Event
Stage1 Stage2 Stage3
Interview
• Semi-structure Interviews• Individual trust development trend• Coding and Analysis• New Individual Trust Factors: Motivation,
Reliability, Reputation, Cooperation, Task Achieving, Friendship, Skill
Communication SkillMeet up problem
Conflict of optionTechnical ProblemLearning things
Team working skill
Team management skillDon’t know anybody
Easiness
Deadline
Task completion
More work
Know each other
Whether contributing
Knowledge
Report
Organising meetings
Business presentations
Persuasion skill
Influencing skill
Grade
Confidence
Unique skill
Escape
Do the share
Different Skills
Impression
Turning up
Willingness to do
Sociable characters
Lazy
Risk
Interest
Benefit
Effort
Friendship
Task Achieving
Cooperation
Reputation
Reliability
Motivation
Power
Utility Value
1
2
1
1
2
2
1
2
1
1
1
2
1
2
2
2
1
1
1
2
2
1
1
Skill
Contributions
• Trust Developing Trend: dynamic, steady, repeatable, dormant, similar, various
• There is no direct positive or negative relation with individual trust development and project performance in student collaboration teams
• It reveals some new trust factors and their relationships
Conclusion and Future Work
• Improvement from previous research• Trust development trend • New factors support model and
relationships• Collaboration research theory and
facilitator skills improvement, practice use to measure trust in student teams, improve collaboration and course design