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Investor Presentation

Financial ResultsFirst Quarter FY2020 ended 31 March 2020

21 May 2020

1

Table of Contents

Executive Summary 2

Results Overview 10

Appendix:

1. Financial Performance 21

2. Community Financial Services 32

3. Global Banking 35

4. Maybank Singapore 38

5. Maybank Indonesia 41

6. Other Segments 44

Financial Results: 1Q FY2020 ended 31 March 2020

2

Emphasis on Operational Resilience during COVID-19 pandemic

• We began progressively rolling out Business Continuity Management (BCM) measures across our footprint and

network Group-wide since January 2020, before the COVID-19 outbreak was declared a pandemic.

• Our efforts are focused on maintaining operational effectiveness while shifting towards a “new normal”.

• Implemented flexible and supportive employee work

policies and practices enabling staff to WFH. WFH

ratio in Malaysia: 80%; Singapore: 75%; Indonesia: 30%

• Staff to return gradually and at staggered hours, while

WFH maintained for those who are able to

• GHC Staff Emergency Support team available to all

staff for guidance on COVID-19 staff-related matters

• Strict SOP observance for COVID-19 positive cases

• Routine environmental cleaning and disinfection

• Face masks, gloves and hand sanitisers available at all

entry points/common areas for staff & external parties

• Implement social distancing measures for meetings;

deferred internal and external events for 2020

• Mandatory body temperature checks and/or

placement of thermal scanners at all entry-points of

workplaces

• Health and travelling declaration required for third

party vendors and visitors

• Remote access enabled (VPN & MDM) across functions

to support employees working from home (WFH)

• Bandwidth increased 5x to support VPN usage

• Digital applications enabled for WFH e.g.: virtual

desktop infrastructure, virtual learnings, meetings and

townhalls as well as webinars

• Continued customer onboarding through M2U and

M2E channels

• Growing QR pay transactions across home markets

• Operating branches and banking hours:

• Malaysia: 79% (or 273 branches); 9.30am to 2pm

• Singapore: 53% (or 9 branches); normal hours

• Indonesia: 62% (or 239 branches); 8.30am to 2pm

• SST/ATMs availability at 99%

Service Delivery via Physical Channels^

Powering Online Platforms for Employees & Customers

Continued Physical Distancing Measures in New Normal

^ data as at 14 May 2020.

3

Ensuring ALL stakeholders are supported during COVID-19 pandemic

Customers

Non-Retail/Corporate

• Deferment or restructuring

programmes

• Payment holiday for term

loans (Singapore)

• Trade finance relief

measures (Singapore)

• On-going regional e-

engagements with

institutional clients

• Local and regional daily,

weekly and quarterly

market, strategy and

product e-updates by MKE

• Talks by investment

experts hosted by MKE via

social media platforms and

online seminars

Employees Communities

• Launched #Maybank Pledge

campaign reiterating staff

welfare practices and for the

Bank to provide daily updates

• No staff salary deductions for

staff loans up to 30 Sept 2020

• Provided Rapid Response

Critical Incident Hotline during

MCO for emotional support

• Interactive fitness, wellness

and WFH challenges with

~15,000 participants

• Launched #Learning Never

Stops campaign with 13,928

participants globally

• Remote onboarding of 138 new

hires from 18 Mar to 15 May

• Developed Maybank’s

Employee Workplace

Handbook on new workplace

practices and guidelines

• RM18 million donated for

COVID-19 causes (RM17.5mil by

Maybank Group & RM530k via

MaybankHEART)

• RM2.9 million donated to 15k

underprivileged families in 10

ASEAN countries

• Crowd-funding campaigns to

help most-at-risk communities.

• Listing community merchants

on Maybank2u’s Sama-sama

Lokal with >1k merchants

listed and >100 orders daily

• Maybank Women Eco-Weavers

Cambodia produced over 100k

pieces of hand woven face

masks for the local community

(to be sold/ partially donated)

• In Singapore, care packs

donated for migrant workers in

isolation and supporting

stranded Malaysian workers

Retail/Consumer

• Repayment moratorium/deferral

• Card relief assistance plans

• Insurance payment deferral

• COVID-19 cash relief, test

subsidy and hospitalisation

coverage for eligible Etiqa

customers

• Fee waiver on interbank

ATM/SST cash withdrawals

• Complimentary remittance

services (M’sia to all countries)

• Shared educational content on

performing banking and online

transactions via social media

platforms, catered for less

digital savvy clients

• Global & local market watch

webinars and e-updates for

HNW & Affluent segments

4

Leveraging digital platforms to support transactions during COVID-19 pandemic

New / Enhanced Digital Initiatives

• Online application of moratorium and relief programmes

(Malaysia & Singapore)

• Opening of business accounts via Maybank2u (Malaysia). 37% of all

business accounts opened in March’20 were through STP.

• QR Payment Terminal for merchants to enable QR payment via

PayNow (Singapore)

• Fully digital customer onboarding experience (KYC) for opening

of new M2U and M2E accounts (Indonesia)

107.53

126.82132.40

Mar 2019 Dec 2019 Mar 2020

Maybank2u

Moneta

ry T

ransa

cti

on V

alu

e

(RM

bln

/ID

R t

ln/S

GD

bln

)

Mobile App QRPAY

QR

Pay

Tra

nsa

cti

on V

olu

me

Increasing Digital Transactions Through Multiple E-Platforms/Applications

4.18 3.95

5.89

9.3611.18 11.07

0.22 mln

1.53 mln

1.88 mln

Mar 2019 Dec 2019 Mar 2020

3.49

5.195.92

21.44

34.55

42.50

Mar 2019 Dec 2019 Mar 2020

5.24k

24.89k

Moneta

ry T

ransa

cti

on V

alu

e

(RM

bln

/ID

R t

ln)QoQ: 4.4%

YoY: 23.1%

QoQ: -1.0%

YoY: 18.3%

QoQ: 48.8%

YoY: 40.7%

QoQ: 23.0%

YoY: 98.2%

QoQ:14.0%

YoY: 69.4%

QoQ: 23.3%

YoY: >100%

QoQ:>100%

5

Continued commitment in supporting customers through the COVID-19 pandemic

Maybank Group’s Loans Under Moratorium, Relief or R&R Programmes for Three Home Markets

1: Includes loans disbursed for Special Relief Fund.

^Against outstanding total gross loans by each country’s segment @ 30 April 2020

• Automatic six-month moratorium applied for consumer and SME loan/

financing repayments on performing loans eff. 1 April 2020

• No additional interest on deferred installments and loan/financing tenures

are extended by 6 months

• BNM’s Special Relief Facility targeted at SMEs:

• As at 8 May, total SRF loans approved is RM2.1 billion, representing

77% approval rate from total applications received

• Businesses can open new account online via straight through processing

• Proactively engaged M2U and M2U Biz SME customers to apply online

Maybank Singapore has engaged 2,350 RSME

and Business Banking customers and made

available SGD1.2 billion government relief

loans (i.e.: Enterprise Singapore loans) as at

10 May

% of Outstanding Loan Balance^Malaysia

as at 8 May

Mortgage 89.2%

Auto Finance 94.8%

Unit Trust 96.9%

Other Retail Loans 56.0%

SME 93.6%1

Business Banking 82.9%

Corporate 26.4%

% of Outstanding Loan Balance^Singapore

as at 10 May

Mortgage 4.4%

SME 5.8%


Corporate 3.1%

% of Outstanding Loan Balance^Indonesia

as at 14 May

Mortgage 6.8%

Auto Finance 4.6%2

Credit Cards & Personal Loans 1.7%

RSME 17.9%

SME+ 18.4%


Corporate 21.0%

2: Bank-only, not including subsidiaries i.e., WOM and

Maybank Finance.

Indonesia’s data includes restructuring in progress

Maybank Indonesia has

engaged almost all its non-

retail debtors including 73

corporate customers and

~7,700 CFS Non Retail

(RSME, SME+ & BB)

customers as at 14 May to

assess their business

conditions and engage

proactively on restructuring,

where needed.

Simplified the process for

retail customers to apply

for online restructuring.

6

Maybank Performance Outlook for FY2020 (1/2)

• Priority is to help support the domestic economies of our home markets. Work with affected borrowers

to ensure viable solutions that support employment and prevent business failures in the near term.

• Also, proactively engage O&G borrowers with tight cash flows arising from lower crude oil prices.

• Over 60% of 1Q FY2020 loan loss allowances was proactive provisioning in anticipation of a weakening

credit environment.

• However, the remaining provisioning for FY2020 is subject to further refinement based on evolving MEV

assumptions and detailed loan portfolio assessments currently in progress.

• Despite no AQ deterioration from COVID-19 impact seen in 1Q, expected Group net credit charge off

ratio for FY2020 is between 75bps to 100bps and to remain elevated into FY2021.

Asset Quality

(AQ)

Management

• 1Q FY2020 pre-provisioning operating profit of RM3.78 billion enabled us to absorb additional

provisioning on forward looking assumptions based on weakening macro-economic variables (MEVs).

• The full effects of rate cuts across key markets will show in 2Q income, with net interest margin

expected to compress 15bps in the current rate environment. This does not include further rate cuts or

Day-One modification loss for fixed rate financing assumptions.

• Loan trends similar to 1Q, with growth in Malaysia supported by retail and non-retail disbursements.

Expected slowdown in key overseas markets, but offset by slower repayments given moratoriums.

• Seek new growth opportunities in line with risk appetite, to support economic recoveries of home markets.

• Pursue NOII opportunities through investment and trading portfolio and debt capital market deals, offset

by lower fees from reduced business volumes.

Income

Cost

Management

• Continued cost management discipline as done over the years, with added emphasis in reducing non-

staff discretionary expenses (i.e.: events, travel, etc).

• Salary freeze among higher management effective beginning 2020.

• Continued spend on revenue-related leads, albeit judiciously.

1

3

2

7

Maybank Performance Outlook for FY2020 (2/2)

• Second Interim Dividend of 39 sen per ordinary share for FY2019 (reclassified from Final Dividend for

FY2019) was paid on 6 May 2020 to shareholders.

• Arising from strong capital positions and a slow growth environment over the past few years, we acted on

shareholder views and returned excess capital by way of increasing the effective cash payout.

• While our dividend policy remains unchanged at 40%-60% payout ratio of net profit, we are cognisant of

macroeconomic uncertainty and market volatility arising from this health crisis.

• Dividend payout will be dependent on earnings generation for the year and subject to regulatory

approvals. In this environment, a key priority is to conserve capital so that we do not have to undertake

an equity raising exercises in a stressed environment.

Dividend

Payout

• Stable Group LCR trend at 138.2% as at end-March 2020, well above regulatory requirements.

• Net stable funding ratio as at end-Mar 2020 well above minimum requirement of 80% effective 1 July 2020.

• Continue to maintain good quality deposits in local currencies, with strong CASA growth in home

markets. Group CASA grew 8.6% YoY, with stronger CASA ratio of 38.4% as at end March 2020 from 34.5%

a year ago.

• Supported by the strong CASA growth of 13.8% YoY in Malaysia and some flight-to-quality to Maybank, we

released other deposits such as money market deposits.

Ample

Liquidity

• Maybank’s Group CET1 capital ratio of 14.79%* as at end March 2020 is three times the regulatory

minimum of 4.5%.

• Added with the ability to drawdown on the capital conservation buffer of 2.5% and to utilise the regulatory

reserves, we do not foresee challenges in maintaining sound capital positions to manage growth and

potential asset quality slippage.

Capital

Strength

4

5

6

* After proposed dividend

8

Key Indicators Outlook

Indonesia

• GDP: -7.0% (2020F) vs 0.7% (2019)

• System loan: -2.0 to -4.0% (2020F) vs 4.2% (2019)

• 3M SIBOR: 0.60% (2020F) vs 1.77% (2019)

• USD/SGD average: 1.40 (2020F) vs 1.36 (2019)

• Inflation: -0.5% (2020F) vs 0.6% (2019)

• GDP: 1.1% (2020F) vs 5.0% (2019)

• System loan: 1.5% (2020F) vs 6.1% (2019)

• Reference Rate: 4.25% (2020F) vs 5.00% (2019)

• USD/IDR average: 14,716 (2020F) vs 14,313 (2019)

• Inflation average: 2.8% (2020F) vs 3.0% (2019)

Singapore

Market Outlook2020 industry outlook for our home markets

• GDP: -3.3% (2020F) vs 4.3% (2019)

• System loan: 2.0% (2020F) vs 3.9% (2019)

• OPR: 2.00% (2020F) vs 3.00% (2019)

• USD/MYR average: 4.27 (2020F) vs 4.14 (2019)

• Inflation: 0.5% (2020F) vs 0.7% (2019)Malaysia

• Slower growth arising from the COVID-19 pandemic

will be underpinned by domestic demand activities,

especially private consumption, through the

realisation of government incentive programmes.

• Policy by OJK that gives leniency for loan

restructuring might help prevent NPL spikes.

However, likely to have a negative impact on NIM.

• The COVID-19 related “circuit breaker” imposed by

the government will see about 30% of the economy

shutdown, excluding essential services.

• Aggressive policy measures that focuses largely in

ensuring cash flow for affected corporates and

households could mean that NPL risk can be better

managed than past cycles.

• The economy is expected to shrink, reflecting the

impact of the COVID-19 pandemic, domestic

Movement Control Order (MCO) and drop in crude

oil prices.

• Slower loan growth and NIM compression expected

amid OPR cuts, with the MCO likely to dampen

consumer sentiment and demand. Credit costs are

also expected to rise.

9

Table of Contents

Executive Summary 2

Results Overview 10

Appendix:








10

1Q FY2020

Net Profit of

RM2.05 billion

Maybank Group 1Q FY2020 OverviewNet operating income of RM6.72 billion supported by stronger net fee based income

• Net operating income grew by 14.7% YoY as net fee based income increased by

53.2% on stronger securities disposal gains and revaluation on derivatives

• Contained overhead expenses growth resulted in pre-provisioning operating

profit improvement of 23.9% YoY to RM3.78 billion

• PBT grew 14.2% YoY, although net impairment losses increased on proactive

provisioning by the Group on weakening macro-economic variables

1

• Healthy and stable liquidity risk indicators with Group LCR at 138.2%, Group LDR

at 95.2%, Group LTF at 86.5% and Group LTFE at 76.2% as of 31 March 2020

• Total capital and fully loaded CET1 capital ratios at 18.50% and 14.79%

respectively as at 31 Mar 2020

• Continued focus on capital and liquidity management in the current environment

Robust Liquidity

and Capital Positions

3

Balance Sheet

Management

2• Group loans was up marginally at 0.3% YoY as expansion in Malaysia of 5.0% was

moderated by a decline in our overseas markets of 5.7%

• Focus on growing CASA with Group CASA ratio of 38.4% as at end-March’20 with YoY

CASA growth in the three home markets. Overall Group deposits was lower by 2.5%

YoY on FDs and Other Deposits reduction

11

P&L Summary: 1Q FY2020PPOP improves 23.9% YoY on higher revenue and contained overheads growth

Note:

* From consolidated Group numbers (excluding IBS), Insurance and Takaful accounts for 10.8% of net fund based income and (0.7)% of net fee based income.

¹ Pre-provisioning operating profit (PPOP) is equivalent to operating profit before impairment losses

² Net Profit is equivalent to profit attributable to equity holders of the Bank

More

details on RM million1Q

FY2020

1Q

FY2019YoY

4Q

FY2019QoQ

s.23 Net fund based income * 4,344.5 4,306.9 0.9% 4,518.9 (3.9)%

s.14/

23 Net fee based income * 2,379.7 1,553.1 53.2% 1,974.0 20.5%

s.21/

22 Net operating income 6,724.2 5,860.0 14.7% 6,492.9 3.6%

s.15 Overhead expenses (2,942.0) (2,807.6) 4.8% (2,969.1) (0.9)%

s.22 Pre-provisioning operating profit (PPOP) 1 3,782.2 3,052.5 23.9% 3,523.8 7.3%

Net impairment losses (1,024.3) (637.3) 60.7% (298.9) >100%

Operating profit 2,757.9 2,415.1 14.2% 3,224.9 (14.5)%

s.21 Profit before taxation and zakat (PBT) 2,797.8 2,450.4 14.2% 3,263.6 (14.3)%

Net Profit 2 2,049.7 1,809.3 13.3% 2,449.1 (16.3)%

EPS - Basic (sen) 18.2 16.4 11.4% 21.8 (16.3)%

12

+7.5%

(28.1)%

192.4 209.0

281.5 274.6

83.7 60.2

Mar 19 Mar 20

101.1 88.6

39.1 39.3

Mar 19 Mar 20

22.8 21.9

19.7 18.2

Mar 19 Mar 20

Community Financial Services Global Banking

218.1 231.7

81.2 82.4

Mar 19 Mar 20

14.3 14.4

32.4 32.8

Mar 19 Mar 20

CASA FD Others

128.8 146.6

131.4 129.9

83.7 60.2

Mar 19 Mar 20

(28.1)%

+1.5%

(12.4)%

+0.4%

Note:

• Industry loans growth for Malaysia is 4.0%, Singapore is 8.3% and Indonesia is 7.2%

• CASA ratio for Group and Malaysia includes investment accounts

• Refer to pages 25-27 for detailed information on loans and deposits growth by country and products

314.3

+8.6%

(7.2)%+6.2%

40.7 43.7

88.1 73.7

Mar 19 Mar 20

(4.2)%

336.7

(2.4)%

128.1

516.9 518.4

Mar 19 Mar 20

Net Fund Based Income: 1Q FY2020 YoY Trends (1/2)Selective Group balance sheet expansion in line with risk and liquidity management

299.4

42.6

140.5

RM

billion

SG

D b

illion

IDR

tri

llio

n

Gross Loans (YoY)

+5.0% (5.6)% (8.8)% +0.3%

RM

billion

Group Malaysia Singapore Indonesia

40.2

+1.0%

RM

billion

RM

billion

SG

D b

illion

IDR

tri

llio

n

Group Deposits (YoY)

30.6% 30.5%37.5% 43.6%34.5% 38.4% 31.6% 37.2%CASA

Ratio:

(1.2)%

+13.8%+1.2%

(16.3)%

557.6 543.8343.9

46.7 47.2 128.7 117.4

(2.1)% +1.1% (8.8)% (2.5)%

13

2.27

2.36

2.33

2.27

2.23

FY2016 FY2017 FY2018 FY2019 1Q FY2020

Net Interest Margin (%)

5 Year Trend

Net Fund Based Income: 1Q FY2020 (2/2)NIM compression on rate cuts in home markets

2.30

2.19

2.32 2.29

2.23

1Q '19 2Q '19 3Q '19 4Q '19 1Q '20

QoQ Trend

14

1,553 1,177

143 233

1,974

1,517

150 306

2,380 2,128

187 64

Total Other Operating Incomefrom Banking Operations

Fee Income fromIslamic Operations

Net Fee Incomefrom Insurance

1Q FY2019

4Q FY2019

1Q FY2020

+30.9% YoY

+24.6% QoQ (79.0)% QoQ (72.4)% YoY +80.9% YoY

+40.2% QoQ

+53.2% YoY

+20.5% QoQ

RM

million

Net Fee Based Income: 1Q FY2020Improvement driven by stronger realised gains on securities disposal and MTM derivatives revaluation gains

RM million1Q

FY2020

4Q

FY2019QoQ

1Q

FY2019YoY

Commission, service charges and fees 820 910 (9.9)% 773 6.0%

Investment & trading income 769 207 >100% 206 >100%

Unrealised gain/ (losses) on financial

assets and investments(1,352) 13 (>100)% 565 (>100)%

Derivatives and financial liabilities 1,063 13 >100% (156) (>100)%

Foreign exchange profit (52) 168 (>100)% 211 (>100)%

Other income 84 160 (47.4)% 78 7.6%

Total Group’s Other Operating Income 1,333 1,471 (9.4)% 1,678 (20.5)%

Of which: Other Operating Income from Insurance (795) (46) >100% 501 (>100)%

Notes using Maybank’s 1Q FY2020 Financial Statements:

¹ Group’s ‘Other operating income’ [Note A25] less ‘Other operating income’ from Insurance [Note A39(a)]

² Summation of ‘Other Operating Income’ from Insurance and ‘Net earned insurance premiums’ under Note A39(a) with ‘Net insurance benefits and claims incurred, net fee and

commission expenses, change in expense liabilities and taxation of life and takaful fund’ under Note A26

1 2

15

Overheads: 1Q FY2020Low cost growth YoY on reduced marketing expenses, with CIR at 43.7% and positive JAWs position of 9.9%

Note:

¹ Total cost excludes amortisation of intangible assets for Maybank Indonesia and Maybank Kim Eng

RM million1Q

FY2020

1Q

FY2019YoY

4Q

FY2019QoQ

Personnel Costs 1,727.0 1,686.9 2.4% 1,601.5 7.8%

Establishment Costs 458.0 441.3 3.8% 534.9 (14.4)%

Marketing Expenses 108.7 140.7 (22.8)% 147.4 (26.3)%

Administration & General Expenses 648.3 538.6 20.4% 685.3 (5.4)%

Total 2,942.0 2,807.6 4.8% 2,969.1 (0.9)%

%1Q

FY2020

1Q

FY2019YoY

4Q

FY2019QoQ

Total Cost to Income ¹ 43.7 47.9 (4.2)% 45.7 (2.0)%

Group JAWS Position 9.9% 4.5%

16

604.0

391.6

958.0

333.9

961.7

1QFY2019

2QFY2019

3QFY2019

4QFY2019

1QFY2020

Allowances for losses on loans

82.6%78.0% 76.7% 77.3% 81.5%

94.1%90.2%

89.1%90.8% 89.5%

Loan loss coverage incl. Regulatory Reserve

Loan loss coverage

Allowances for losses on loans

Asset QualityHigher loan loss coverage of 81.5%, despite stable QoQ GIL ratio

Note:

Loan loss coverage includes ECL for loans at FVOCI as per Note A11(xii) of the Group’s Financial Statements

RM

million

GIL Ratio ComponentsMar

2020

Dec

2019

Sep

2019

Jun

2019

Mar

2019

Non Performing Loans

(NPL)2.20% 2.20% 2.12% 2.01% 1.72%

Restructured &

Rescheduled (R&R)0.06% 0.05% 0.13% 0.16% 0.15%

Performing Loans

Impaired Due to

Judgmental/ Obligatory

Triggers (IPL)

0.45% 0.40% 0.42% 0.45% 0.61%

GIL Ratio 2.71% 2.65% 2.67% 2.62% 2.48%

Group Gross Impaired Loans (GIL) Ratio Composition

1.86% 2.11% 2.07% 1.95% 1.96%

3.49% 3.26% 3.39% 3.87% 4.04%

4.00% 4.26%5.05%

4.48% 4.93%

Mar 2019 Jun 2019 Sep 2019 Dec 2019 Mar 2020

Malaysia Singapore Indonesia

GIL Ratio by Home Markets

400

~RM400 million

additional

provisioning on

FLAs based on

weakening MEVs

200

~RM200 million

additional

provisioning on

retail portfolio

slippage

17

MBI GIL normalised to

include IFRS 9 impact.

0.63% 0.63% 0.58% 0.55% 0.64%

1.97%1.66% 1.71% 1.77% 1.88%

1.30% 1.16% 1.06% 1.05%1.66%


Note:

• In Malaysia, industry GIL ratio for mortgage (purchase of residential property) is 1.2%, 0.8% for auto finance and 1.0% for credit cards.

• In Singapore, industry GIL figure is only available for mortgage, which was 0.4%.

• Maybank Indonesia’s GIL ratios are mapped in accordance to its local regulatory reporting requirements. It has fully adopted IFRS 9 effective 1Q FY2020 reporting.

10.51% 9.95% 9.76% 9.40% 9.63%

2.38%1.84% 1.75% 1.76% 1.58%

2.71% 4.22% 4.30%6.39% 7.92%


Malaysia Singapore Indonesia

Asset Quality by Line of Business in Home MarketsUptick in March reporting for Indonesia mainly from full adoption of IFRS 9 effective 2020

Mortgage Auto Finance Credit Cards

Retail SME (RSME) Business Banking (BB) Corporate Banking (CB)

Consumer

Business

0.93% 0.90% 0.91% 0.87% 0.92%

0.53% 0.54% 0.59% 0.62% 0.56%

2.73%2.88% 2.90% 2.97%

5.39%

4.62% 4.82% 4.65% 4.70%


0.61% 0.66% 0.67%0.65% 0.71%

0.29%

0.13% 0.11%0.09% 0.13%

1.33% 1.27%

1.05%0.88%

0.98%


1.79%2.86% 2.79%

2.49% 2.37%

7.26% 6.86% 7.61%8.70%

9.18%

5.55% 5.15%6.21%

4.37% 4.58%


2.21% 2.26% 2.27%

2.26% 2.35%2.10% 2.19% 2.23%

2.37% 2.42%3.15%

3.89%4.21%

4.51%

6.49%


18

30% 31% 39%

Upstream Midstream Downstream

62% 15% 6% 17%

Normal Watchlist Special Mention Account GIL

Exposure to Oil & Gas and Real Estate Sectors: 31 March 2020Stable QoQ exposure size for both sectors

Group Exposure to Direct & Indirect Oil & Gas Borrowers

Borrowers’ Status:

Segmental Exposure:

Note:

Midstream refers to the transportation (i.e. pipeline, rail, barge, oil tanker or truck),

storage and wholesale marketing services of crude or refined petroleum products.

Of GIL breakdown:

• 81% is from midstream

Maybank Group Malaysia Singapore Indonesia Others

2.73% 1.78% 0.69% 0.07% 0.19%

Note:

Funded-only loans exposure is 2.22% for Group

4.40%3.54% 3.68%

2.79% 2.73%

FY2016 FY2017 FY2018 FY2019 1Q FY2020

5-Year trend (Group exposure):

High Rise Residential,

31.4%

Landed Residential,

17.3%Malls, 9.1%

Offices, 4.4%

Hotels, 5.9%

Others, 31.9%

Real Estate Exposure to

Non-Retail Malaysian Borrowers

RM33.79 bil(or 10.75% of Malaysia

Gross Loans)

Note:

Funded-only loans exposure is 9.83%

‘Others’ include Land, Industrial Buildings & Factories,

Other Residential and Other Commercial

82% 14% 2%2%

Normal Watchlist Special Mention Account GIL

Borrowers’ Status:

Of GIL breakdown:

• 42% is from combined exposure

to malls and hotels

• 6% is from high rise residential

Of Watchlist breakdown:

• 26% is from high rise residential

• 38% is from combined exposure

to malls, hotels and offices

19

92.4% 93.4% 92.5% 92.4%

95.2%

85.4% 86.3%85.0% 84.8%

86.5%

75.2% 75.9% 75.0% 74.6%76.2%


LDR LTF LTFE

134.2% 145.4% 141.5% 141.0% 138.2%

LCR

15.31% 15.76% 13.77%

16.12% 16.57%14.58%

19.39% 19.95%17.96%

Dec 19 Mar 20 Mar 20

15.73% 15.96% 14.79%

16.49% 16.73% 15.56%

19.39% 19.67%18.50%

Dec 19 Mar 20 Mar 20

Total Capital Ratio Tier 1 Capital Ratio CET 1 Capital Ratio

Group

Bank

Strong Liquidity & Capital Positions: 31 March 2020Stable LCR at 138%, while CET1 capital ratio at 14.79% (post second interim dividend for FY2019)

After proposed

full cash dividend

Before proposed

dividend

Note: 1) BNM’s minimum LCR requirement is 100%

2) LTF is gross loans divided by (deposits + borrowings +

subdebt) while LTFE’s denominator is (deposits +

borrowings + subdebt + equity + capital securities)

3) LDR, LTF & LTFE excludes loans to banks and FIs

Liquidity Risk Indicators

Regulatory Requirement:

• Min. CET 1 Capital Ratio + Capital Conservation Buffer (CCB) is 7.0%,

min. Tier 1 Capital Ratio + CCB is 8.5% and min. Total Capital Ratio +

CCB is 10.5%.

• 1.0% D-SIB Buffer effective 31 January 2021

• Pending finalisation of Countercyclical Capital Buffer (0%-2.5%)

20

Table of Contents

Executive Summary 2

Results Overview 10

Appendix:








21

74.7%

6.1%

10.4%

8.8%

Malaysia Singapore Indonesia Others

Overseas:

25.3%

61.0%24.1%

6.5%8.4%Overseas:

39.0%

68.4%

15.1%

10.4%6.1%

83.6%

7.2%

9.2%

63.0%18.0%

11.9%

7.1%

58.4%25.7%

7.8%8.1%

International & Malaysia Portfolio Mix 1Q FY2020

Overseas:

41.6%

1Q FY2019

Net Operating Income Profit Before Tax¹

1Q FY2020

Overseas:

37.0%

Overseas:

16.4%

Gross loans*

(Jan 19 – Mar 19)

Overseas:

31.6%

(Jan 20 – Mar 20)

RM2.45

billion

RM516.9

billion

RM5.86

billion

RM2.80

billionRM518.4

billionRM6.72

billion

Note:

* Including Islamic loans sold to Cagamas and excludes unwinding of interest

¹ Profit Before Tax country percentages for 1Q FY2019 excludes Singapore which registered a loss before tax

22

3,052

1,545 1,506

(3) (4)255

3,782

1,513 1,931

32 (6) 61

Total Group CommunityFinancial Services

Group CorporateBanking & Global

Markets

Group InvestmentBanking

Group AssetManagement

Group Insurance& Takaful

1Q FY2019

1Q FY2020

5,860

3,372

1,951

262 45 478

6,724

3,447

2,401

298 29 300



Markets




1Q FY2019

1Q FY2020

Segmental Performance of Businesses: 1Q FY2020 (1/2)

Net Operating Income

+14.7%

RM

million

PPOP

+2.2% +13.7% +23.1%

+23.9%

(36.0)%

Group Global Banking +30.6%


1Q FY2019: 2,257 1Q FY2020: 2,727

1Q FY2019: 1,500 1Q FY2020: 1,958

Note:

Net income & PPOP for Group includes “Head Office & Others” expenditure of RM247.1 million for 1Q FY2019 and income of RM250.2 million for 1Q FY2020.

RM

million

+28.2% (2.0)% (>100)% +55.7% (76.2)%

(37.2)%

23

1,553

791 691

197 43

166

2,380

844 1,079

238 29 (15)



Markets




1Q FY2019

1Q FY2020

4,307

2,581

1,260

65 2 312

4,344

2,603

1,321

60 (1)315



Markets




1Q FY2019

1Q FY2020

Net Fund Based Income


Net Fee Based Income

(8.3)% (>100)% +0.9% 4.9% +1.0%

1Q FY2019: 1,326 1Q FY2020: 1,380


1Q FY2019: 931 1Q FY2020: 1,347

Segmental Performance of Businesses: 1Q FY2020 (2/2)

Note:

Net fund based income includes “Head Office & Others” income of RM87.4 million for 1Q FY2019 and RM45.5 million for 1Q FY2020

Net fee based income includes “Head Office & Others” expenditure of RM334.5 million for 1Q FY2019 and income of RM204.7 million for 1Q FY2020.

+56.2% +6.7%

RM

million

RM

million

+53.2%

+0.9%

+21.0% (31.9)% (>100)%

24

Unaudited Income Statement for Insurance and Takaful Business

RM million 1Q FY2020 1Q FY2019 YoY 4Q FY2019 QoQ

Net interest income 315.4 312.3 1.0% 324.4 (2.8)%

Net earned premiums 1,944.9 1,626.5 19.6% 1,761.2 10.4%

Other operating income (794.7) 501.4 (>100)% (46.4) >100%

Total operating income 1,465.7 2,440.2 (39.9)% 2,039.2 (28.1)%

Net insurance benefits & claims incurred, net fee &

commission expenses, change in expense liabilities and life &

takaful fund tax

(1,168.0) (1,965.7) (40.6)% (1,479.2) (21.0)%

Net operating income 297.6 474.5 (37.3)% 560.0 (46.8)%

Overhead expenses (240.1) (219.7) 9.3% (222.2) 8.0%

PPOP 57.6 254.8 (77.4)% 337.8 (83.0)%

Net impairment losses (6.8) (9.5) (28.2)% (9.5) (28.4)%

Operating profit 50.8 245.3 (79.3)% 328.3 (84.5)%

RM million 1Q FY2020 1Q FY2019 YoY 4Q FY2019 QoQ

Net insurance benefits & claims incurred, net fee &

commission expenses, change in expense liabilities and life &

takaful fund tax

(1,168.0) (1,965.7) (40.6)% (1,479.2) (21.0)%

Less: intercompany elimination 82.2 71.2 15.6% 70.8 16.2%

Total net insurance benefits & claims incurred, net fee &

commission expenses, change in expense liabilities and life

& takaful fund tax

(1,085.8) (1,894.5) (42.7)% (1,408.4) (22.9)%

Reconciliation of net insurance benefits & claims incurred, net fee & commission expenses, change in expense liabilities

and life & takaful fund tax

25

Group Gross Loans Growth: 31 March 2020

Note:

¹ Rebased loan growth figures are based on adjusted 31 December 2019 position in line with migration of client accounts, effective 1 January 2020

% of

Portfolio

31 Mar

2020

31 Dec

2019QoQ

YTD

Annualised

31 Mar

2019YoY

Group Gross Loans 518.4 523.5 (1.0)% (3.9)% 516.9 0.3%

Malaysia (RM billion) 61% 314.3 314.1 0.1% 0.3% 299.4 5.0%

Community Financial Services (reported) 74% 231.7 231.3 0.2% 0.8% 218.1 6.2%

Community Financial Services (rebased)¹ 74% 231.7 231.0 0.3% 1.2% 218.1 6.2%

Global Banking (reported) 26% 82.4 82.7 (0.3)% (1.2)% 81.2 1.5%

Global Banking (rebased)¹ 26% 82.4 82.9 (0.6)% (2.5)% 81.2 1.5%

International (RM billion) 38% 199.1 203.0 (1.9)% (7.7)% 211.2 (5.7)%

Singapore (SGD billion) 61% 40.2 40.7 (1.2)% (4.7)% 42.6 (5.6)%

Community Financial Services 55% 21.9 22.1 (1.2)% (4.7)% 22.8 (4.2)%

Global Banking 45% 18.2 18.5 (1.3)% (5.1)% 19.7 (7.2)%

Indonesia (IDR trillion) 17% 128.1 127.0 0.8% 3.4% 140.5 (8.8)%

Community Financial Services 69% 88.6 91.3 (3.0)% (11.8)% 101.1 (12.4)%

Global Banking 31% 39.3 35.5 10.6% 42.2% 39.1 0.4%

Other markets (RM billion) 22% 43.6 41.7 4.5% 17.9% 42.3 2.9%

Investment banking (RM billion) 1% 5.0 6.4 (22.2)% (88.8)% 6.3 (20.9)%

26

Note:

¹ Rebased loan growth figures are based on adjusted 31 December 2019 position in line with migration of client accounts, effective 1 January 2020

Malaysia Loans Growth: 31 March 2020

RM billion% of

Portfolio

31 Mar

2020

31 Dec

2019QoQ

YTD

Annualised

31 Mar

2019YoY

Community Financial Services (reported) 74% 231.7 231.3 0.2% 0.8% 218.1 6.2%

Community Financial Services (rebased)¹ 74% 231.7 231.0 0.3% 1.2% 218.1 6.2%

Consumer 60% 187.9 186.9 0.5% 2.2% 176.8 6.3%

Total Mortgage 32% 100.5 97.7 2.9% 11.5% 89.6 12.1%

Auto Finance 16% 49.4 49.6 (0.4)% (1.8)% 48.1 2.6%

Credit Cards 2% 7.2 7.8 (7.1)% (28.6)% 7.3 (1.8)%

Unit Trust 9% 28.5 29.5 (3.3)% (13.3)% 29.3 (2.7)%

Other Retail Loans 1% 2.3 2.3 (1.4)% (5.5)% 2.4 (4.8)%

Business Banking + SME (reported) 14% 43.8 44.4 (1.3)% (5.2)% 41.3 6.1%

Business Banking + SME (rebased)¹ 14% 43.8 44.1 (0.7)% (2.8)% 41.3 6.1%

SME (reported) 6% 19.0 19.1 (0.3)% (1.1)% 17.2 10.6%

SME (rebased)¹ 6% 19.0 18.8 1.5% 5.9% 17.2 10.6%

Business Banking (reported) 8% 24.8 25.3 (2.1)% (8.2)% 24.1 2.9%

Business Banking (rebased)¹ 8% 24.8 25.4 (2.3)% (9.3)% 24.1 2.9%

Global Banking (Corporate) (reported) 26% 82.4 82.7 (0.3)% (1.2)% 81.2 1.5%

Global Banking (Corporate) (rebased)¹ 26% 82.4 82.9 (0.6)% (2.5)% 81.2 1.5%

Total Malaysia 314.3 314.1 0.1% 0.3% 299.4 5.0%

27

Group Deposits Growth: 31 March 2020

% of

Portfolio

31 Mar

2020

31 Dec

2019QoQ

YTD

Annualised

31 Mar

2019YoY

Group Gross Deposits 543.8 565.3 (3.8)% (15.2)% 557.6 (2.5)%

Malaysia (RM billion) 62% 336.7 351.5 (4.2)% (16.8)% 343.9 (2.1)%

Savings Deposits 14% 48.8 45.0 8.4% 33.6% 43.9 11.1%

Current Accounts 29% 97.8 91.0 7.4% 29.7% 84.9 15.2%

Fixed Deposits 39% 129.9 133.8 (2.9)% (11.5)% 131.4 (1.2)%

Others 18% 60.2 81.7 (26.3)% (>100)% 83.7 (28.1)%

International 38% 210.0 214.7 (2.2)% (8.7)% 215.2 (2.4)%

Singapore (SGD billion) 68% 47.2 48.3 (2.2)% (8.8)% 46.7 1.1%

Savings Deposits 17% 7.8 7.9 (2.0)% (8.1)% 7.0 11.9%

Current Accounts 14% 6.6 6.1 8.8% 35.4% 7.3 (9.4)%

Fixed Deposits 69% 32.8 34.3 (4.2)% (16.9)% 32.4 1.2%

Indonesia (IDR trillion) 15% 117.4 110.9 5.9% 23.6% 128.7 (8.8)%

Savings Deposits 19% 21.9 21.0 4.7% 18.6% 18.6 18.1%

Current Accounts 18% 21.7 19.5 11.6% 46.3% 22.1 (1.5)%

Fixed Deposits 63% 73.7 70.4 4.7% 18.8% 88.1 (16.3)%

28

92.4% 93.4% 92.5% 92.4%95.2%

34.5% 34.9% 34.6% 35.5%38.4%

32.4% 32.6% 32.5% 33.2%35.1%


LDR CASA CASA (without IA)

87.6% 86.9% 87.1% 90.0% 93.9%

37.5% 37.5% 37.5% 38.7%43.6%

34.0% 33.8% 34.0% 34.9%38.2%


LDR and CASA Ratio

Singapore Indonesia

Group Malaysia

105.4% 107.0%112.2% 111.3% 106.3%

31.6% 33.0% 36.2% 36.5% 37.2%

90.1% 92.3% 96.3% 94.1% 89.7%


LDR (Bank Level)

91.2% 94.0%87.9% 84.3% 85.2%

30.6% 30.8% 28.4% 29.1% 30.5%


Note:

• Group and Indonesia LDR excludes loans to banks and FIs

• Group and Malaysia LDR include investment accounts totaling RM24.50 billion for 31 Mar 2020, RM20.74 billion for 31 Dec 2019, RM20.14 billion for 30 Sep 2019, RM21.65 billion for 30

Jun 2019, RM22.80 billion for 31 Mar 2019.

29

516.9523.5 518.4

Mar 19 Dec 19 Mar 20

314.7 310.3 308.2

17.9 27.3 23.5

41.842.9

43.6

Operational RWA Market RWA

Credit RWA Gross Loans

USD, 38%

RM, 20%

JPY, 13%

IDR, 8%

HKD, 7%

SGD, 5%

CNY, 3%Others,

6%Borrowings, 6%

Capital Instruments, 2%

Customer Funding, 74%

FI Deposits, 7%

Equity, 11%

RWA Optimisation and Funding Management

Group Gross Loans & Group RWA

RM

billion

RM730.6

billion

RM56.9

billion

Funding Breakdown

Note:

• Customer Funding comprises Deposits from Customers & Investment Accounts of Customers.

By maturity:

≤ 1 Year 28%

> 1 Year 72%

Borrowings and

Capital Instruments

by Currency

Growth (%) YoY QoQ

Group Gross Loans 0.3% (1.0)%

Total Group RWA 0.2% (1.3)%

- Group Credit RWA (2.1)% (0.7)%

374.5380.4

375.3

30

Key Operating Ratios

Note:1 LDR excludes loans to banks and FIs.2 Total cost excludes amortisation of intangibles for Maybank Indonesia and Maybank Kim Eng.3 The capital ratios are adjusted based on the assumption of 85% reinvestment rate under the DRP for the period. Second Interim Dividend for FY2019 was fully in cash.4 Quarterly positions of Return on Equity, Net Interest Margin and Net Charge Off Rate are on an annualised basis

% 1Q FY2020 1Q FY2019 YoY 4Q FY2019 QoQ

Return on Equity 4 10.6 9.7 0.9% 13.0 (2.4)%

Net Interest Margin 4 (bps) 2.23 2.30 (7) bps 2.29 (6) bps

Fee to Income Ratio 35.4 26.5 8.9% 30.4 5.0%

Loans-to-Deposit Ratio 1 95.2 92.4 2.8% 92.4 2.8%

Cost to Income Ratio 2 43.7 47.9 (4.2)% 45.7 (2.0)%

Asset Quality

Gross Impaired Loans Ratio 2.71 2.48 23 bps 2.65 6 bps

Loans Loss Coverage 81.5 82.6 (1.1)% 77.3 4.2%

Net Charge Off Rate 4 (bps) (73) (47) (26) bps (26) (47) bps

Capital Adequacy 3

CET1 Capital Ratio 14.79 14.55 24 bps 14.58 21 bps

Total Capital Ratio 18.50 19.00 (50) bps 18.23 27 bps

31

Table of Contents

Executive Summary 2

Results Overview 10

Appendix:








32

Community Financial Services: Overview of Market Share for Malaysia

Note:

* Refers to housing, shophouse and other mortgage loans

** Credit cards market share refer to receivables for commercial banks

*** Total bank deposits inclusive of investment asset (“IA”)∑ Industry numbers as at Feb-20∑∑ Industry numbers as at Dec-19

^ Without IA. With IA, the market share as at Feb’19 for Total Core Retail Deposits , Retail

CASA, Retail Savings, Demand Deposits and Retail Fixed Deposits are 17.1%, 26.1%,

27.9%, 22.9% and 13.5% respectively (against MBB retail IA)

^^ Excluding non-financial transactions as per BNM guidelines

Loans

Total consumer (Household) 17.8% 17.5% 17.6% 17.7% 17.8%

Auto (Hire Purchase + Block Discounting + Floor Stocking) 28.7% 28.9% 29.3% 29.6% 29.7%

Total mortgage * 13.6% 13.6% 13.7% 14.0% 14.2%

Credit cards ** 19.1% 19.0% 18.7% 18.6% 18.6%

Unit trust 49.5% 49.2% 48.7% 48.5% 49.8%

Deposits

Total deposits *** ∑ 18.2% 17.8% 18.0% 17.8% 17.8%

Total core retail deposits ^ ∑ 16.9% 16.8% 16.7% 16.5% 16.7%

Retail CASA ^ ∑ 25.1% 24.9% 24.7% 24.3% 24.9%

Retail savings ^ ∑ 28.4% 28.3% 27.9% 27.8% 27.9%

Demand deposits ^ ∑ 19.0% 18.9% 18.8% 18.2% 19.4%

Retail fixed deposits ^ ∑ 13.0% 12.9% 12.9% 12.8% 12.7%

Channels

Internet banking - Subscriber base ∑ 39.6% 40.6% 40.1% 39.6% 39.3%

Mobile banking - Subscriber base ∑ 31.3% 31.8% 31.5% 31.3% 31.3%

Internet banking - Transaction Volume ^^ ∑ 50.7% 50.7% 50.9% 51.0% 50.6%

Mobile banking - Transaction Volume ∑ 62.9% 62.6% 62.9% 63.0% 62.6%

Branch network ∑∑ 19.2% 19.3% 19.3% 19.4% 19.4%

Dec-19 Mar-20Sep-19Mar-19 Jun-19Market share

33

Mar 19 Dec 19 Mar 20 Mar 19 Mar 20 Mar 19 Mar 20

138.4 138.9 143.2

59.0 65.4 62.1


Consumer BB + RSME

Community Financial Services: Overview of Malaysia Portfolio

Note:

• TFA: Total Financial Assets (Deposits, Investments, Financing & Protection).

• TFA for total Individual customers (excl. NPL) amounted to RM332.2 billion as at

Mar’20, RM327.7 billion as at Dec’19 and RM316.4 billion as at Mar’19.

Wealth Management segment’s TFA grew 5.7% YoY to

RM218.9 billion

Total CFS loans on an upward trend of 6.2% YoY and 0.2%

QoQ.R

M b

illion

+0.5% QoQ

Total CFS deposits increased by 4.0% YoY driven by CASA

growth of 9.8%

+4.0% YoY

+18.2% YoY

Maybank2u 1-month active users grew 18.2% YoY driven

by mobile users growth

176.8 186.9 187.9

41.3 44.4 43.8


Consumer BB + RSME

+0.2% QoQ

+6.2% YoY

+5.7% YoY

+1.6% QoQ

+50.5% YoY

M2u 1-month active users of which Mobile 1-month

active users

5.51

RM

billion

RM

billion

In m

illion

6.19

3.094.04

218.1 231.3

207.1

197.4 204.3231.7 205.3

215.5 218.9

34

Table of Contents

Executive Summary 2

Results Overview 10

Appendix:








35

11.1

25.5

44.5

10.8

25.1

46.7

10.8

23.4

48.2


RM billion

Note:

- ‘Term Loan’ includes foreign currency denominated accounts, while ‘Trade Finance

and Others’ is combined with ‘Overdraft’

- Trade Finance market share as at Feb’20 is 21.7%

Term Loan

Global Banking: Overview of Malaysia Corporate Banking and Group Securities Portfolio

Group Securities Portfolio¹ grew 1.6% YoY Total Corporate Banking loans in Malaysia increased 1.5%

YoY to RM82.4 billion

Short Term

Revolving

Credit

Trade

Finance

and Others(2.5)% YoY

+8.2%YoY

(8.3)% YoY

Note: ¹ Group Securities Portfolio is inclusive of Financial assets designated upon

initial recognition (part of FVTPL)

51.9 51.7 52.1 51.1 52.9

45.8 50.161.9

52.5 51.4

58.1 58.559.3

60.0 55.1

24.0 26.221.2

20.7 24.26.6

8.47.9

8.5 5.9


Govt. Securities - Domestic Govt. Securities - Foreign

PDS/Corp Bonds - Domestic PDS/Corp Bonds - Foreign

Others

+1.6% YoY

RM

billion

186.5194.9

202.4192.8 189.5

36

Malaysia35%

Singapore34%

Thailand17%

Indonesia4%

Philippines1%

Hong Kong4%

Others5%

Global Banking: Overview of Group Investment Banking Portfolio

1Q FY2020 Fee-based Income for Malaysia

Brokerage Fees78%

Arranger Fees10%

Underwriting & Placement Fees

1%

Advisory Fees2%

Agency/ Guarantee Fees

5%

Other Fee Income4%

1Q FY2020 Total Income Breakdown by Country

RM298.0

million

Note:

¹ Maybank Kim Eng represents the combined business of Maybank IB and business segments under Maybank Kim Eng Holdings.

1Q FY2020 Brokerage Market Share by Country

Country Rank Market ShareTrading Value

(USD billion)

Malaysia 4 8.1% 6.1

Singapore 12 3.5% 4.9

Thailand 3 6.7% 15.3

Indonesia 11 5.6% 3.0

Philippines 8 4.5% 0.7

Hong Kong Tier 3 0.2% 2.8

Vietnam >10 3.1% 0.7

37

Table of Contents

Executive Summary 2

Results Overview 10

Appendix:








38

Maybank Singapore: P&L Summary

SGD million1Q

FY2020

1Q

FY2019YoY

4Q

FY2019QoQ

Net fund based income 170.40 193.10 (11.8)% 184.26 (7.5%)

Net fee based income 104.40 82.76 26.1% 95.74 9.0%

Net income 274.80 275.86 (0.4)% 280.00 (1.9)%

Overhead expenses (121.10) (112.60) 7.5% (103.66) 16.8%

Operating profit 153.70 163.26 (5.9)% 176.34 (12.8)%

Profit/ (Loss) before taxation 77.32 (79.73) (>100)% 34.98 >100%

Net fund based income was 11.8% lower YoY, attributed to margin compression.

Fee based income grew 26.1% YoY, led by wealth management and investment gains.

Overhead expenses increased 7.5% arising from higher personnel and information technology costs.

1Q FY2020 profit before taxation of SGD77.3 million improved from 1Q FY2019’s loss before taxation of

SGD79.7 million, which was due to higher loan loss allowances.

39

6.6 5.3 5.7

15.8 15.9 15.4

7.7 8.8 8.8

16.6 18.3 17.4


Consumer -Time Deposits

Consumer CASA

Business TimeDeposits

Business CASA

47.2

7.0 7.9 7.8

7.3 6.1 6.6

32.4 34.3 32.8


Time Deposits

Demand Deposits

Savings

Diversified Loan Portfolio

3.4% 2.3% -0.1%-3.9% -5.6%

3.8% 3.9% 4.7% 4.2%8.3%


Maybank Singapore Growth Industry Growth

Maybank Singapore: Overview of Loans and Deposits Portfolio

% YoY change

Consumer

55 %

Corporate

45 %

SG

D b

illion

Consumer deposits made up 55% of total deposits

CASA Ratio:

30.5%SG

D b

illion

CASA ratio lifted to 30.5% from 29.1% QoQ, on expanded

demand deposits and lower TD.

Consumer deposits rose SGD1.9 billion YoY, contributed mainly by

savings and time deposits growth.

Business deposits contracted SGD1.3 billion YoY mainly due to

lower demand deposits placements.

46.7

+1.1% YoY

48.3

Maybank Singapore loans contracted YoY, amidst the evolving

pandemic situation in first quarter of 2020

SGD Billion% of

Portfolio

31 Mar

2020

31 Dec

2019QoQ

31 Mar

2019YoY

CFS 55% 21.9 22.1 (1.2)% 22.8 (4.2)%

Consumer 39% 15.7 16.0 (1.6)% 16.5 (4.7)%

Housing Loan 26% 10.4 10.6 (1.7)% 11.0 (5.0)%

Auto Loan 6% 2.4 2.4 (0.9)% 2.5 (4.0)%

Cards 1% 0.4 0.4 (9.8)% 0.4 (7.5)%

Others 6% 2.6 2.6 0.1% 2.7 (4.3)%

Non-Individuals 16% 6.1 6.1 (0.2)% 6.3 (2.6)%

RSME 4% 1.5 1.5 0.1% 1.4 3.1%

Business Banking 8% 3.2 3.2 (0.5)% 3.4 (7.5)%

Others 4% 1.5 1.5 0.4% 1.5 2.7%

Global Banking 45% 18.2 18.5 (1.3)% 19.7 (7.2)%

Total 100% 40.2 40.7 (1.2)% 42.6 (5.6)%

40

Table of Contents

Executive Summary 2

Results Overview 10

Appendix:








41

Maybank Indonesia: P&L Summary

IDR billion 1Q

FY2020

1Q

FY2019YoY

4Q

FY2019QoQ

Net Fund Based income 2,024 2,037 (0.6)% 2,043 (0.9)%

Net Fee Based income 598 515 16.0% 725 (17.6)%

Net income 2,622 2,552 2.7% 2,768 (5.3)%

Overhead expenses (1,604) (1,585) 1.2% (1,541) 4.1%

Personnel (658) (633) 3.9% (647) 1.7%

General and Administrative (946) (952) (0.6)% (894) 5.9%

Operating profit 1,017 966 5.3% 1,227 (17.1)%

Provisions Expenses (280) (401) (30.2)% (188) 49.0%

Non Operating Income/(Expense) (3) 5 (>100)% 12 (>100)%

Profit Before Tax and Non-Controlling Interest 735 571 28.7% 1,051 (30.0)%

Tax and Non-Controlling Interest (197) (156) 26.0% (317) (38.0)%

Profit After Tax and Non-Controlling Interest 538 415 29.7% 733 (26.6)%

EPS - Basic (IDR) 7.06 5.00 41.2% 9.62 (26.6)%

42

Maybank Indonesia: Financial Ratios and Loans Portfolio Breakdown

Key Operating Ratios Loans Portfolio Breakdown

Note: Maybank Indonesia’s loans breakdown is mapped in accordance to its local

regulatory reporting requirements.

^ LCR is disclosed on a quarter-end basis

Key Operating Ratio Mar-20 Dec-19 Mar-19 YoY

Profitability & Efficiency

Return On Assets 1.62% 1.45% 1.21% 0.41%

Return On Equity (Tier 1) 8.96% 7.73% 7.19% 1.77%

Net Interest Margin 4.96% 5.07% 4.81% 0.15%

Cost to Income Ratio 61.19% 59.48% 62.13% (0.94)%

Asset Quality

NPL - Gross 3.65% 3.33% 2.89% 0.76%

Liquidity & Capital Adequacy

LCR 158.17% 146.49% 146.01% 12.16%

CET 1 18.88% 19.54% 16.66% 2.22%

CAR 20.64% 21.38% 18.73% 1.91%

IDR Trillion% of

Portfolio

31 Mar

2020

31 Dec

2019QoQ

31 Mar

2019YoY

CFS 71% 87.7 90.5 (3.1)% 100.0 (12.3)%

CFS Retail 33% 41.1 42.2 (2.7)% 43.5 (5.6)%

Auto Loan 19% 22.9 23.5 (2.4)% 24.4 (5.9)%

Mortgage 12% 14.6 15.0 (2.5)% 15.6 (6.4)%

CC + Personal

Loan2% 3.1 3.2 (5.7)% 3.1 (0.1)%

Other loans 0% 0.5 0.4 3.2% 0.4 4.6%

CFS Non-Retail 38% 46.6 48.3 (3.5)% 56.5 (17.5)%

Business Banking 20% 24.7 25.3 (2.5)% 32.5 (24.1)%

SME+ 4% 4.8 5.1 (4.1)% 4.9 (2.0)%

RSME 14% 17.1 17.9 (4.7)% 19.0 (10.1)%

Global Banking 29% 35.3 32.1 9.9% 35.9 (1.7)%

Total 122.9 122.6 0.3% 135.8 (9.5)%

43

Table of Contents

Executive Summary 2

Results Overview 10

Appendix:








44

34.0

48.9

40.0

6.8

29.0

21.3

37.0

56.1

42.0

7.7

30.3

20.8

AITAB Mortgage Term Financing Others (CFS) Term Financing Others (GB)

Mar-19

Mar-20

5%

Maybank Islamic, 61.3%

Maybank Conventional,

Malaysia, 38.7%

Year Contribution

Mar 2019 59.7%

Jun 2019 60.2%

Sep 2019 60.9%

Dec 2019 60.7%

Mar 2020 61.3%

Islamic Banking: Performance Overview

Group Islamic Banking Financial Performance Maybank Islamic: Total Gross Financing grew to RM193.9

billion

Maybank Islamic Contribution to Maybank Malaysia Loans

and Financing as at March 2020

Note: Figures are as per latest segmentation breakdown

Group Islamic Banking’s performance includes key markets in Malaysia, Indonesia and

Singapore

RM million 1Q FY2020 1Q FY2019 YoY

Total Income 1,336.3 1,331.0 0.4%

Profit Before Tax 990.1 896.6 10.4%

Financing & Advances 206,594.3 192,966.6 7.1%

Deposits & Investment Account: 191,076.4 183,048.3 4.4%

Deposits from Customers 166,576.4 160,248.0 3.9%

Investment Account 24,500.0 22,800.3 7.5%

RM

billion

Maybank Islamic: Key Financial Ratios

Key Financial Ratios 1Q FY2020 1Q FY2019

Total Capital Ratio (TCR) 19.40% 20.70%

Net Profit Margin (YTD) 1.79% 1.87%

Cost to Income Ratio (CIR) 40.78% 37.06%

Direct FDR1 91.6% 95.3%

Note:

¹ Direct Financing to Deposits Ratio (FDR) comprising gross financing against deposit

and Unrestricted Investment Account (exc. RPSIA assets and liabilities)

4%

(2%)

CFS:10% GB:1%

14%

15%

9%

45

Key Products Mar 20 Mar 19

Automobile Financing 48.0% 45.8%

Home 26.8% 26.3%

Term financing 28.2% 28.4%

Maybank Islamic ranks No.1 by Asset Market Share

in Malaysia

Islamic Banking: Market Share

Market Share by Product (Malaysia) Maybank Islamic Market Share

31.0% 31.0% 31.2% 31.1% 30.9%

27.8%28.3%

28.7%

27.8% 27.6%


Financing Deposits & Investment Accounts

MalaysiaAsset Market Share

Dec 19Rank

Maybank Islamic 29% 1

CIMB Islamic 13% 2

Public Islamic 8% 3

Source: Latest BNM Monthly Statistical Bulletin

Sukuk League Table Ranking March 2020

Source : Latest BNM Monthly Statistical Bulletin

Source: Bloomberg

Source: Latest BNM monthly statistical bulletin & respective Bank’s Financial

Statements

Global Sukuk League

Table Ranking

Market

Share (%)

Amount

(USD million)Issues

#13 Maybank 2.82% 317 21

MYR Sukuk League

Table Ranking

Market

Share (%)

Amount

(USD million)Issues

#5 Maybank 11.56% 426 17

46

37.6 40.5

Mar 19 Mar 20

7.9% 8.0% 7.6% 7.1%

8.0% 7.5% 7.4% 7.6%

10.4% 10.6% 10.2% 10.4%

12.6% 11.6% 12.3% 13.9%

2016 2017 2018 2019

Etiqa Allianz AM Group HL/MSIG

1Q FY2019 1Q FY2020

Insurance and Takaful: Performance Overview

Total Assets

Net Adjusted Premium/Contribution

Profit Before Tax

Life & Family (New Business) Market Share (Malaysia)

No. 1 in General

Insurance and

Takaful

(Gross Premium)

General Insurance and Takaful Market Share (Malaysia)

(84.1)% YoY +7.7% YoY

Note: Market Share is for period Jan – Dec of every year (Source: LIAM / ISM Statistics)

274.4

RM

million

RM

billion

43.5

No. 4 in

Life/Family

(New Business)

7.6% 9.9% 11.2% 10.9%

15.2% 14.4% 13.5% 14.2%

14.1% 13.1% 14.2% 16.7%

21.6% 21.5% 20.3% 19.1%

2016 2017 2018 2019

AIA GE Prudential Etiqa

*Net Adjusted Premium (NAP) = Life/Family Adjusted Premium (100% Regular Premium

+10% Single Premium/Credit/Group) + Net Written Premium (General)

Note: Net Adjusted Premium, Profit Before Tax and Total Assets are presented at EIH Group level

0 500 1,000 1,500

Total Net Adjusted…

Total General

Misc

Personal Accident

MAT

Motor

Fire

Total Life & Family

Group Premium

Credit Premium

Regular Premium

Single Premium

RM Million

1Q FY2020

1Q FY2019

>100%

1.3%

(18.0)%

(0.4)%

(27.4)%

3.0%

8.5%

11.2%

>100%

(12.3)%

13.3%

47.7%

Total Net Adjusted

Premium

47

MALAYAN BANKING BERHAD

14th Floor, Menara Maybank

100, Jalan Tun Perak

50050 Kuala Lumpur, Malaysia

Tel : (6)03-2070 8833

www.maybank.com

Disclaimer. This presentation has been prepared by Malayan Banking Berhad (the “Company”) for information purposes only and does not purport to contain all the

information that may be required to evaluate the Company or its financial position. No representation or warranty, express or implied, is given by or on behalf of the

Company as to the accuracy or completeness of the information or opinions contained in this presentation.

The presentation does not constitute or form part of an offer, solicitation or invitation of any offer, to buy or subscribe for any securities, nor should it or any part of

it form the basis of, or be relied in any connection with, any contract, investment decision or commitment whatsoever.

The Company does not accept any liability whatsoever for any loss howsoever arising from any use of this presentation or their contents or otherwise arising in

connection therewith.

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