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INVOLVE

Just one of the homeless participants of London’s Olympic celebrations

in OxfordCamera, Action

Lights,

Meet Freya

A report from a direct beneficiary

Join our fundraising cycle across South East Asia

Where your donations go

Fancy a challenge?

Annual Report 4 page pull out inside

SPECIALISSUE

Autumn 2012

WELCOME

2011/12 proved to be a most difficult year, however I am verypleased to report that Two Saints have met considerablefunding challenges, and maintained the very high levelof service we offer. This has called for strong, innovativeleadership, which we have in our Chief Executive and SeniorManagement team.

Mike McKenzie

Two Saints again produced a strong financial performancealthough we anticipate this will be difficult to maintain. The organisation has had some notable successes. We launched Real Lettings South and have taken the lease on 50 flats, which will be sublet to clients moving on from our services. We intend to increase this to 150 sublets over the next two years. We now have funding in place to enable us to build 10 new flats in 2013 in Newbury. In Southampton we have been appointed as a Work Programme provider with Maximus and for the first time we have a contract in Poole to provide a supported lodgings and accommodation finder service.

We are also implementing a plan to improve the profile ofTwo Saints and are making steady progress. I am delightedthat Councillor Derek Burke, the new Mayor of Southampton,has nominated us as one of his charities of the year. We lookforward to fully supporting all his fund raising work and look torepeat this success in other areas where we work.

The Board have worked hard to ensure that the organisationis in very good health. I should like to thank them for their timeand the expertise they bring to Two Saints. We have put inplace a new strategic plan with a strong focus on growth todevelop Two Saints services, and building on the expertise of our staff.

The future is far from certain in the current financial climate, but I am confident that we will continue to meet any challenges with the same mix of resourcefulness, professionalism and dedication as displayed every day by our staff.

Indeed I would like to pay tribute to all the staff for the superb way they continue to respond to the situations we face. We have also been very fortunate to have a growing band of volunteers and I would like to express my gratitude for the way they have given unstintingly of their time and skills. We could not have delivered our education and training programme, without their most generous help.

Chair of The Board

Mike McKenzieChair of The Board

To support Two Saints – either as a fundraiser, by making a donation or volunteering your time please call us on 01329 234600 or visit our website www.twosaints.org.uk for more ideas of how you can get involved and make a difference.

Contents03 News In Brief

04 Spotlight on Newbury

05 Olympic celebrations highlight homelessness

06 Supporting those with mental health issues

07-10 Annual Report 2011 – 12

11 Lights, Camera, Action in Oxford

12 Stephen’s story

13 Carillion staff lend a hand

14 Kerry’s achievement

15 Sponsored cycle across Asia

16 Become a Friend of Two Saints

Page 02 / Welcome / Contents Involve Two Saints

NEWS

Page 03 / News Involve Two Saints

Wedding bells at Patrick HouseAs well as finding a clean bed, hot meals and lots of support and advice on offer at Patrick House in Southampton, two residents have recently discovered true love at the hostel! Steven and Katrina were married in June, and fellow residents joined them to

celebrate, one of whom even made the wedding cake for the reception held at Patrick House. Steven says:

“Me and Katrina are so happy and we want to thank everyone for making our day so special.”

Planning a Christmas party? Spare a thought for those people who won’t have a roof over their heads this Winter.

Contact us on 01329 234600 or visit www.twosaints.org.uk for tickets

Christmas Bash 2012

We need more supporters to help us raise funds or volunteer at our services, so that we can support even more people struggling with homelessness, addictions or mental health problems to get their lives back on track. Find out how you can really make a difference and become a ‘Friend’ of Two Saints by visiting www.twosaints.org.uk

We need YOU

NEWSSteven and Katrina

If Bradley Wiggins and the other Olympic cyclists have inspired you to get on your bike, why not put your pedal power to good use and help us raise funds. Check out page 15 for details about our exciting sponsored cycling challenge in South East Asia.

Pedal power

By joining us at our Christmas Bash you could raise funds to help people move on from supported housing so they can celebrate next Christmas in a home of their own. The party - held on Friday 7th December at The Hub at Southampton City College – costs just £28 per head and includes a Christmas cocktail on arrival, a fabulous three course meal, entertainment and a disco.

Page 04 / Spotlight on Newbury Involve Two Saints

Spotlighton Newbury

Our services in Newbury

“It’s the most satisfyingjob in the world!”

Newbury in numbers:

• We operate 2 homeless hostels; a 16 bed facility and a 55 bed hostel (which offers more intensive support for people who are homeless).

• We manage six flats and a five-bed house providing ‘resettlement accommodation’ for people ready to leave the hostel but needing support with their transition back into the community.

• Our floating supportprevents people becominghomeless in the first place.Support workers can helpwith bills, benefits and paperwork, referralsto support groups andcontacting family to ensureclients don’t end up on the streets.

Donna Moore has worked at our main hostel in Newbury for three years and is taking unpaid leave in November to volunteer with a children’s homeless team in India.

“I really enjoy helping people to take small steps towards a new life. It could be something as simple as helping a client make an appointment with a GP or enrolling on a college course. It’s such a satisfying job.”

Our larger hostel was home to 163 people last year.

We are only able to accept 1 in 4 referrals made to us by local authorities.

28% of referrals are for people living rough.

55% of our clients havesubstance misuse,alcohol addiction or mental health issues.

Our 27 resettlement beds were home for 98 people last year.

Last year we helped 348 people stay in their own homes in the Newbury area.

Six months ago 40 year old Tracy Booth had a good job, a nice home and a loving relationship. Then everything fell apart and she ended up with nothing; sleeping in her car and feeling terrified. But a move into the Two Saints hostel in Newbury and support from the staff there has put her life back on track again.

“The staff made me feel safe and all the residents looked out for one other. My support worker was my guardian angel.”

“When you think of a homeless hostel most people say it is full of drunks and druggies, but how wrong they are. When my relationship broke up I felt so depressed, lonely and lost. I was too embarrassed and ashamed to ask my friends for help. At first I slept in my car but it was so cold I thought I might die. I was terrified about going to a hostel but it turned out to be the best thing ever. The staff made me feel safe and all the residents looked out for each other. My support worker was my guardian angel. She got me through the tough times and even helped me settle into my own place. There are over 30 people waiting for a room at the hostel. When I was there it made me feel so grateful for everything. Thank you to everyone at Two Saints, now I’m able to get on with my life again.”

Support Worker Donna Moore says working at our Newbury hostel is hugely rewarding

Freya Wood

My BabiesDo you remember?

Little children like my own, will you ever be?

I wonder if you even remember me

If you saw my face, would you recognise it?

Would you remember the love I have?

It was only ever for you.

You’re in my dreams every night.

And in my thoughts throughout the day.

I remember watching you sleep.

Cuddled up to your toy.

Can you remember the stories I’d read?My little girls and boy.

I remember at the beach, into the water you’d run.

You’d splash and splash and splash

You didn’t want to stop.

Can you remember coming with me?

Running up hills, right to the top.

I remember lying on the floor,

And holding you in the air,

I wonder if you remember,

Just how much I care.

I remember the pony rides,

I remember your laugh,

I remember your joy,

My beautiful girls

And handsome boy.

Freya Wood, a 21-year-old living at our Dene Courthostel in Andover helped to make history when she took part in “With One Voice” - a ground-breaking event held during the London 2012 Festival that showcased performances and films made by people who have experienced homelessness.

Held at the Royal Opera House in July, it was the first timeever that homeless people have been given an officialplatform during Olympic celebrations.

Freya performed her moving poem ‘My Babies’ in front of a packed audience.

Page 05 / Olympic celebrations highlight homelessness Involve Two Saints

“The atmosphere was fantastic. It made us feel special to be in a venue such as the Royal Opera House. I was terrified but glad I did it. Once I did it I realised I could do just about anything.”

A clearhead

These issues are often closely related to drug and alcohol dependency. Undiagnosed or untreated mental health problems can lead a person to ‘self medicate’ with drink or drugs and it can become a difficult cycle to break.

To offer the best environment and support to helpeach client’s recovery, we invest a lot in our stafftraining and our facilities. We have considerableexperience in knowing the best support and treatmentsto help each individual recover from mental ill-healthand tackle any substance misuse issues.

We work in partnership with other mental health professionals to ensure each client receives the right support, with our focus on developing services so that they are preventative, personalised and support recovery from mental ill-heath.

These are common issuesamongst the homelesscommunity as research has shown that a staggering70% of homeless peoplehave suffered ‘complex trauma’ comparedto 10% in the generalpopulation.

Leanne

Page 06 / Supporting those with mental health issues Involve Two Saints

Leanne’s Support Worker helped supporther to secure full time work and improvedher mental well-being after a very stressfulperiod in her life when she felt suicidal. Hevisited her weekly and was always at theend of the phone if she needed to talk.

Many of the people we work with have mental health issuesranging from anxiety and depression through to personalitydisorder, post traumatic stress and schizophrenia.

“Life is good now. I’m preparing to take my driving test, I’ve just got a better job and have signed up for a college course. I know I can achieve my ambitions and I’m so grateful for the support I’ve had to help me live independently and get back on my feet.”

• Achieve a healthy surplus of £271,714 at the end of March 2012 which we will reinvest in the business.

• Be competitive andwin back tenders forservices such as WestBerkshire FloatingSupport and theAssessment Centreservice at Patrick House in Southampton.

• Secure £220,000Homelessness Transitionfunding from theGovernment which isdelivering the ‘NoSecond Night Out’service at our DayCentre in Southampton.

• Secure £150,000 fromthe HCA and £280,000from West BerkshireCouncil to enable us tobuild 10 new flats in 2013in Newbury, as ‘move on’for our clients.

• Secure three grantstotalling £100,000 fromPortsmouth City Council,Southampton CrossAuthority Grant and Crisis for our Real Lettings South service.

• Restructure services and make savings in line with local authorities’ requirements.

Two SaintsAnnual Report2012I genuinely feel that it is a privilegeto run Two Saints, and the momentswhen I am most aware of that arewhen I see the way in which ourstaff work with clients. They do thiswith great respect, patience,humour and knowledge.

— Louise BarndenChief Executive

The challenge for Two Saints over the past year is one facing many organisations in this ‘time of austerity’. How do we achieve our vision of offering excellent services to people facing homelessness, when we are faced with enormous pressure to cut costs?

I am pleased to say that we have managed to:

— Louise Barnden Chief Executive

Involve Two SaintsAnnual Report 2012

So we have done well on the ‘cutting costs’ side of the equation – but this is set to get tougher still over the next couple of years so we must maintain the focus on efficiency and value for money.

What about the quality of our services? We have invested a lot of time and energy in improving our approach to support planning, based on the principle of offering every client a ‘person centred support plan’. Staff are taking part in a range of training programmes, including ‘Leading Places of Change’ for Service Managers and Service Leaders, and ‘Engage to Change’ for front line staff.

I genuinely feel that it is a privilege to run Two Saints, and the moments when I am most aware of that is when I see the way in which our staff work with clients. They do this with great respect, patience, humour and knowledge. And this is how we achieve the great results shown over the page.

Introduction

Key Performance Indicator

Target 2010/11 2011/12 Performancein comparisonto target

Annual Report 2012 Involve Two Saints

Chief Executive’s Report 2011 /12A year in numbers

The percentage ofclients who participatedin some form of leisure/cultural/faith/informallearning activity whilstusing Two Saints’services.

81%

The percentage of clients who felt that they had developed confidence and had more choice/control and involvement.

75%

The number of clients in our hostels and residential services who have achieved qualifications through colleges and Learn Direct.

85

The number of floatingsupport places TwoSaints provides acrossHampshire and WestBerkshire.

1607

The percentage of clients in our residential services who have a disability.

11%

The number of nights of emergency accommodation provided in 2011/12.

5584

The percentage of our floating support clients who are under 25. This number is increasing although our ARC floating support service in Gosport is the only service which is specifically aimed at young people.

55%

The percentage offemale clients in ourresidential services.The number of femalesin 2007 was only15% and has beencontinually increasing.

21%

The percentage of female clients in our floating support services.

50%

The number of staff Two Saints employs across all its services. This has decreased by 28 people since 2010/11 because of restructuring as a result of tender changes.

208The number of businesses that provided a team of volunteers to help Two Saints.

8

The total number ofvolunteers who gaveup their time to helpsupport Two Saints.Volunteers help witha wide range of taskssuch as admin in HeadOffice, gardening inresidential services, befriending clients and manning the reception desk in the Day Centre.

29

The number of peopleTwo Saints has helpedin 2011/12 through floating supportservices.

2257

Outcomes

Service

Our clients The number of floating support clients who achieved a qualification.

55The percentage of clients Two Saints supported to move into more settled accommodation. Support workers help clients plan their next important step. Most of our clients move into supported housing to help develop their independence and are helped, in time, to find their own home.

71%

The percentage of clients felt they better managed their self harm whilst receiving support from Two Saints.

85%

Annual Report & Accounts. A full set of our published annual report and accounts is available fromTwo Saints, 35 Waterside Garden, Fareham, PO16 8SD, tel. 01329 234600

5%

Emergency[1 day]

Urgent[7 days]

Routine[28 days]

4.5%

82.2%98%

93.4%92%

95.6%92%

Rooms available 100% 99.9% 99.4%

7.0%

100%

99.3%

100%

100% 99.5% 99.3%Rooms occupied

5% 1.1% 1.1%Voids as a % of available unitsCurrent arrears as a % of annual rent rollRepairs completed within target time:

Annual Report 2012 / Investing in our buildings Involve Two Saints

We want every one of our clients to achieve theirgoals and providing the best possible environmentand services is one way we can help. We have seengreat results from investing in our buildings, whichhas been supported by the Government’s ‘Places ofChange’ programme. We have an excellent day to day maintenance service, and have also made the followingimprovements in the last 12 months:

And the work doesn’t stop there! Our plans for the next 12 months include:

• Significant improvements by our Maintenance contractor Gary Stroud to all categories of repairs in our hostels.

• Remodelling of thereception areas at: MillHouse in Portsmouth,Patrick House inSouthampton, Dene Court in Andover and Gosport Road in Fareham.

• Remodelling of theSpark workshop space toprovide a multi purposemeeting and training areawith an adjoining IT learningsuite and kitchen facilities.

• Two new bedrooms are being developed at 101 Gosport Road, Fareham.

• Remodelling of thereception areas in Locksway Road in Southsea, andNewtown Road in Newbury to open themup and make them feelmuch more friendly andwelcoming.

• Remodelling of bathrooms at Locksway Road in Southsea.

• New kitchen at Acton Lodge in Fareham.

• Development of 10 onebedroom flats adjacent toour hostel at 210 NewtownRoad for affordable rent.We hope to commence building during 2013 subject to planningpermission.

• Improved dining room at our hostel at 210 Newtown Road in Newbury.

• Upgrades to the facilities and furniture at Patrick House.

• The installation of sustainability features in Dene Court, Andover which have helped to reduce energy and water bills whilst providing a greener and healthier environment for clients.

Investing inour buildings

In 2011/12 we made a surplus of £271,714. Income was £9.9 million of which £4.4 million came from rent and service charges and £5.3 million from the provision of support.

The remaining income came from other sources such as grant for the Day Centre in Southampton,

sales made in our subsidiary Spark Fabrications & Framing and income from accommodation and advice services. Exceptional income was cash brought into the group by St Dismas becoming a subsidiary.

Despite the reductions in government spending and the financial pressures on the work we do, Two Saints’ finances remain fundamentally strong. We continue to have a healthy balance sheet to support our services.

As a not-for-profit organisation, our primary objective is to provide homes and services to people in need. We must bring in sufficient income to meet ongoing operating costs, to maintain all our properties in good condition and to contribute to

reserves, in order to reinvestin the business. Two Saintsis committed to setting rentsand service charges at affordable levels, and contract for services that offer value for money.

Two thirds of our income isspent on staff salaries andrelated costs and abouta fifth of our income onservicing our properties(for example utilities andcatering).

Annual Report 2012 Involve Two Saints

Annual ReportFinancialInformation

Where our money comes from What we spend our money on

For more information call — 01329 234600visit — www.twosaints.org.uk

Turnover

Operating costs

Operating surplus

Exceptional item

Net interest receivable

Surplus for the year

9,943

(9,753)

190

55

27

272

£000s

2012

£000s

2011

10,185

(9,862)

323

-

23

346

Summary Incomeand Expenditure Account

Fixed assets

Current assets

Stock and debtors

Bank balances

Creditors falling due within one year

Net current assets

Total assets less current liabilities

Creditors falling due after more than one year

Revenue reserves

£000s

2012

£000s

2011

1,284

505

2,854

3,359

(1,084)

2,275

3,559

0

3,559

3,559

1,382

452

2,525

2,977

(1,055)

1,922

3,304

17

3,287

3,304

Summary Balance Sheet

Supporting people services

Housing management

Housing services

Housing maintenance

Housing bad debts

Housing property lease charges and depreciation

Non-social housing activities

What we spendour money on

Supporting people contracts

Rent and service charges

Local authority grants and contracts

Donations, fundraising and interest

Where our money comes from

53%

2%4%

41% 55%

5%7%

1%3%

20%

9%

Homelessness in the spotlight

Michael McNulty and Will Heynen helped Rory toput the film together. Crucial to the film has been the help and advice from former rough sleepers such as Jayson Marc-Frater who nowvolunteers at Two Saints.

Page 11 /Lights, Camera, Action in Oxford Involve Two Saints

Jayson Marc-Frater Two Saints’ Volunteer

Produced by local film maker Rory Ford, the short film will be shown as a trailer at an independent cinema in Oxford. It aims to highlight homelessness issues and raise funds for OxPAT (a local charity that tackles poverty in Oxford). Every penny donated to OxPAT is distributed to organisations providing shelter, food, day centres, clothing, advice and medical care to people in need.

Lucy Faithfull House, our hostel in the centre of Oxford, provides 61 beds for people with nowhere else to go. The facility and its residents and staff are currently the subject of a new film that is being made to raise awareness about homelessness.

Louise BarndenTwo Saints’ Chief Executive

“The donations that we receive from OxPAT make a huge difference to our residents at Lucy Faithfull House who have used the funds to buy things like bus or train fares to visit family or attend hospital appointments, access training courses or purchase much needed new clothes for job interviews.”

“I lived on the streets for 18 years andbattled with addiction problems forover 25 years. But now I’m clean and Ispend my time raising awareness aboutsubstance misuse and homelessnessissues. I volunteer with Two Saints toencourage people who are homeless toget involved in positive learning activitiesto help get them on the right path to anew life. I also give talks to children andyoung people in schools to tell them about my first hand experiences of how devastating alcohol and drugs can be. My ultimate ambition is to work as a support worker for homeless people.”

“Before I ended up on the streets I thought homeless people were dirty drunks, drug addicts and abusive people – a common stereo type often portrayed in the media. From my experience this is simply not the case. Yes, there are some people who do behave inappropriately, but I wonder what has caused that? Perhaps if your bedroom is a car park and your bed is made from cardboard, then you may well turn to the bottle.

“With nowhere else to turn I went to the Two Saints Day Centre in St Marys. Here you can see a doctor, clean yourself and your clothes,

get something to eat, check your email and just sit down and chew the cud with other people.

“The staff advised me to go to Patrick House Hostel and I am now a resident there. At the hostel staff help you to take the next steps forward with your life and regain the skills you need to live in your own home independently.

“But Patrick House and theDay Centre offer so muchmore than accommodation. There are lots of opportunities and supportfor people to volunteer withprojects, go back to college,re-train and find work so

they feel part of societyagain and stop thinking ofthemselves as homeless.I’m part of a volunteerteam that assess TwoSaints’ services from theperspective of those whouse them. But this all costsmoney to run which is whydonations to Two Saints areso important.”

We can help. Our clients have a wide range of skills and experiences and are willing and able to help. Plus volunteering and work experience opportunities all help people who are homeless to feel a valuable part of society once again.

Call us on 01329 234600

Page 12 / Stephen’s story Involve Two Saints

Wheredo yourdonationsgo?

Stephen Kirk, a former resident at Patrick House Hostel in Southampton has written about his own experiences of homelessness for Involve.

Need volunteersto help with acommunity project in your neighbourhood?

Call us on 01329 234600

We rely on support in kind from local businesses to donate resources and volunteer their staff time with similar projects.If you are interested inorganising an away daythat will benefit homelesspeople contact us.

One of our Portsmouth hostels has benefited from a major makeover recently – all thanks to a teamof volunteers from Carillion coordinated by Business in the Community.

As part of a team-building exercise, staff from Carillionswapped their day jobs for gardening and DIY when theyspent a day transforming the grounds of our hostel inFoster Road, in the Landport area of the city. The hostelprovides beds for 16 people who have moved on fromemergency hostels and who are “clean and dry”as part of their recovery from drug and alcohol problems.

A total of 77 hours of staff time went into the project withCarillion staff clearing overgrown shrubbery and grass,laying shingle, creating a secure bike storage area, andpainting the exterior woodwork. They also bought a BBQfor the new look garden. Inside, they redecorated the main lounge and even installed a new TV to finish the transformation.

“The transformation has created quite a buzz amongst the staff and residents. It’s had such a positive effect on everyone at the property and we are so very grateful for all of the time, hard work and expense the Carillion team put in”.

Page 13 / Carillian staff lend a hand Involve Two Saints

A hostel make-over

Team building with a social conscience

Alan Tomms, an employee volunteer from Carillion

Janice Tribe Service Leader

“We had such a fantastic day making over the outdoor area. Colleagues got a real boost knowing they were helping such a great local cause”.

Kerry Smith from Gosport has just celebrated her new job in retail – something which she never thought possible after leaving school unable to read and suffering from severe depression.

She credits Two Saints with helping sort her life out, and thanks to our support she is now standing on her own two feet – in a home of her own. Plus she’s developed the confidence to learn to read and to cook, and can even whip up a tasty Thai curry!

Kerry SmithA former Two Saints client

“I was bullied at school and left with no self confidence. Two Saints have given me loads of support to sort my life out and work towards a better future. They helped me get control of my debts and encouraged me to take part in a work programme where I achieved First Aid and Health & Safety certificates. I volunteered at a charity shop which was great experience and helped to develop my self confidence. Now I have just got a job at Sports Direct which will involve meeting new people every day. I never thought I could do it! I feel so much more confident in myself now everything is starting to pick up.”

Page 14 / Kerry’s achievement Involve Two Saints

Kerry received support from our Accommodation Resource Centre (ARC) which provides a range of support services for 16-25 year olds in Gosport and Farehamwho are at risk ofhomelessness.

ARC

A new home,a new job andnew foundconfidencefor Kerry!

Page 15 / Sponsored cycle across Asia Involve Two Saints

Join us for the adventure of a lifetime!

The two week tour will take in the Vietnamese capitalHo Chi Minh city, travel through the paddy fields of southernVietnam, cross the Mekong River and finish at one of thewonders of the ancient world, the UNESCO World HeritageSite of Angkor Wat.

Would you like to explore South EastAsia and raise money for a great causeall at the same time?

Our charity cycle ride in November 2013 will cover 400km across the breathtaking scenery of Cambodia and Vietnam.

If you have a reasonable standard of fitness, a spirit of adventure and want to work as part of a team to make a huge difference to people in need this is the trip for you.

Money raised from the cycle ride will be used by Two Saints to help people who are homeless to secure their own independent accommodation. Plus some of the funds raised will be donated to local projects in Cambodia and Vietnam.

You will need to cover your own costs (around £900) and raise a minimum of £2000 in sponsorship.

If you are interested intaking part in this exciting trip,please call us on01329 234600or send an e-mail to:fundraising@twosaints.org.uk

It’s the challenge and experience of a lifetime!

www.twosaints.org.uk

Page 16 / Become a Friend of Two Saints Involve Two Saints

Become a Friendof Two SaintsWe want to help evenmore people move on from homelessness. But we need yoursupport.

We offer so much more than a clean bed and a hot meal. Every Two Saints client has an individual support plan.We also provide training, education and employmentopportunities to help people get back on their feet again.Your support is vital to our success and we need morepeople to become Friends and help us to raise funds.

01329 234600or visit our websitewww.twosaints.org.uk

If you would like to become a Friend of Two Saints and help us to change more lives please get in touch today.

Becoming a Friend of Two Saints is easy – contact us today by telephone