ip connect global, networks that think

BT Connect

IP Connect GlobalBT ConnectNetworks that think

BT Connect

You are telling us that you...

• Need to innovate and flex to meet business challenges• Need application orientated networking with application led SLAs• Want to take advantage of cloud services • Want convergence of voice, IP and mobile whilst still managing

legacy • Want to run performance sensitive and bandwidth intensive

applications• Require more bandwidth at lower cost – 10Gbps and beyond• Have a growing demand for a mix of network services

© British Telecommunications plc 2

BT Connect

Your business requirements


• Predictable application performance

• Reliable trusted service

• Cost control

• Improved reach

• Ready for Unified Communications

BT Connect

Global scale & reach of BT Global Services


North America2,000 delivery expertsOver 1,000 customers10,000 connections

Our customer base includes 87% of the top 500 of the Forbes 2000 global companies, and we provide networks for 25% of the world's financial traders

Broad and deep networked IT services portfolio, includingindustry leading expertise in network outsourcing

Global reach and world-class resilience in our MPLS network with3,000 points of presence in more than 170 countries

UK3,000 delivery expertsOver 2,500 customers9,000 connections

Western EuropeOver 6,700 customers46,000 connections

Russia / CEEOver 350 customers1,000 connections

Asia Pac2,000 delivery experts650 customers11,000 connections

EMEA3,000 delivery expertsOver 600 customers3,000 connections

Latin AmericaOver 500 customers2,000 connections

BT Connect

*Countries where BT, directly or working with partners, has an MPLS network service that offers a state-of-the-art IP virtual private network.

Additional Internet based access services (Hybrid VPN) available in 177 countries.

Our vast geographic coverage


City Fibre Networks

Satellite

Ethernet access

DSL access

Network to Network Interface (NNI)

Telehousing facilities

Global service centre

Security operation centre

Innovation centres

6BT Connect

Reach

Global MPLS network service from 197 countries

• 117 countries with native MPLS services, 55 countries with satellite based access and 177 countries with Internet based access to IP Connect Global

• Terrestrial and sub sea cables physically separated, dual vendor policy, dual management domain, dual core capability for application based ultra resilience

• Continuous monitoring of all network components with automatedincident detection for immediate problem resolution

• Two or more nodes in major cities, all nodes are connected to at least two other nodes

• Classes of Service are enforced between each location and the nearest node, and also in the core network

• Regional break out to the Internet using multiple default routes

© British Telecommunications plc

BT Connect

IP Connect Global service can be offered from the following countries


BT Connect

BT One Voice

• Global multi-site voice capability

• Off net calling to 240 fixed, mobile and satellite destinations

• PBX interworking

• Dial plan management

• Voice mail, fax

…the power behind your business platform

BT IP Connect…

Our BT IP Connect Global service is designed to support a variety of applicationswith different requirements• Company applications such as ERP, voice, FTP, video, mail, CAD/CAM, web• BT provided applications bundled with IP Connect Global such as:


BT Connect Applications to improve operational efficiency

• Performance Intelligence

• Application Optimisation

• WAN acceleration

BT One Conference

• Ultra-high-quality video and audio conferencing with “on demand”and “scheduled” meetings using Microsoft Outlook

• “No touch” meeting setup

• Direction sensitive, pre-positioned cameras and microphones

BT Connect

“The BT solution has created a fourfold increase in bandwidth for our store network, with savings of over 60 per cent.”

Benoit Vandermosten, Staples

BT Connect Services >

BT IP Connect Services


BT Connect Applications

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Our proven experience in delivering

9© British Telecommunications plc

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“The network is reliable and has made it easier for us to communicate both internally and with our clients. It will strengthen our business by supporting new business applications.”

Erwin Roze, Geoservices





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BT Connect 10© British Telecommunications plc


“Bandwidth has increased six-fold, meaning that our applications are much more responsive, yet despite this our operating costs have reduced by around 20 per cent.”

Xiuping Wang, China Shipping





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“The managed WOS service from BT includes project management, which took care of everything from ordering and shipping the hardware to dealing with customs issues. BT also organised and supervised local engineering teams carrying out the installations.”

Christoph Pscherer, IT Service Manager, Siemens Enterprise Communications





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BT Connect

Our credentials

Networking the TelecomIndustry


Market leading and award winning Global Applications

Assured Infrastructure portfolio

We are in the leaders quadrant of the Gartner Global Network Services Providers Magic Quadrant for the 6th year and in the Pan European Network Service Providers Magic

Quadrant for the 7th consecutive year

Winners of the World Communications Awards “Global

Telecoms Business 2010”

Our strength lies in our broad portfolio of managed services

options … Gartner 2011

Market leader for Internet services in the UK with

BTnet – Netcraft

We outperform the competition on Network Availability – one of

your top 3 priorities – Ocean 82 (Telemark) 2011

Market leader in IP/MPLS VPN services globally – IDC

Market leading Ethernet service in the UK

“Best Global Operator” World Communications Awards

November 2011

BT Connect

Outstanding quality and service

Global network expertise*

Our investment in value added services

Market leading global coverage and availability**

Why we are the right partner for you

** Telemark 2011 Ocean Report

* World Communications Award


BT Connect

What this service brings to you


• Remove operational costs and internal resources by replacing Do-It-Yourself solutions to connect locations

• Major savings on voice call charges

• Discontinue legacy networks by consolidating and converging all data, voice and video on one network

• Redeploy in-house support staff by relying on a BT’s customer support services

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Decrease costs

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Open new markets and locations quickly

Outsource non-core activities using your VPN as foundation for application services

Improve the performance of your global processes and applications

16BT Connect



• Roll out company applications to new locations fast, reducing time-to-market by many weeks

• Predictable BT delivery times allow accurate business planning

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Decrease costs

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17BT Connect



• Improve employee productivity with reduced application outages and response times

• Extend enterprise processes to even the smaller company locations

• Extend supply chain processes to suppliers and CRM services to customers

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Decrease costs

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18BT Connect



• Improve application performance and visibility with BT Application management services

• Decrease call charges with BT voice services using on-net and off-net features

• Improve employee productivity and reduce traveling costs with BT Video conferencing services

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Decrease costs

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BT Connect

Network is the intelligent enabler


20BT Connect

Many ways to connect your company sites to IP Connect Global

Your choice of access option is determined by your budget, your applications, the speed you require or the local physical environment

Leased Line access‒ For locations that require the highest levels of reliability and security up to

155 Mbit/s Bonded access (FRF 16.1) for cost effective speeds between 3 Mbit/s and 8 Mbit/s in 86 countries

Ethernet access in 41 countries‒ For locations with applications requiring high speed, private access at

speeds up to 1 Gbit/s‒ Additional UK 21 CN access: Ethernet over fiber up to 100 Mbit/s and

Ethernet over copper up to 10 Mbit/s in over 1,000 locations

DSL access in 21 countries‒ Cost effective access method for smaller sites which do not require the

highest performance at speeds up to 2 Mbit/s. Standard, Plus and Premium DSL options are available that differ in contention rate, COS support and use of private/public network


21BT Connect

Many ways to connect your company sites to IP Connect Global

Your choice of access option is determined by your budget, your applications, the speed you require or the local physical environment

Reach In Network Interconnect access in 30 countries‒ Russia, China, India, Brazil, 7 Central America countries, Mexico, Australia,

4 Nordics and 12 Sub Sahara countries, Saudi Arabia‒ For high quality access, using all Points-of-Presence of an in-country MPLS

service provider

Hybrid VPN Internet based access from 177 countries‒ Cost effective access for smaller sites or backup solutions using BT or

customer provided local Internet Service Provider at speeds up to 10 Mbit/s using many access options including DSL, Ethernet, Cable, 3G mobile and WiMax Wireless

City-Fibre Networks (CFN) over 3,000 buildings in 24 cities in 8 countries

‒ The most cost effective connection up to multi-Gbit/s in buildings with BT network presence

VSAT Satellite access from over 55 countries‒ For remote sites with non-existent or unreliable terrestrial networks


BT Connect

Ethernet access

Country coverage: Ethernet access

AMERICAS

ArgentinaBrazilCanadaMexicoUnited States

EUROPE

AustriaBelgiumCzech RepublicDenmarkFinlandFranceGermanyGreeceHungaryIrelandItalyLuxembourgNetherlandsNorwayPolandPortugalRussiaSpainSwedenSwitzerlandUnited Kingdom

EMEA

BahrainMoroccoSouth AfricaUnited Arab Emirates

ASIA PAC

AustraliaChinaHong KongIndiaJapanKorea, Republic ofMalaysiaPhilippinesSingaporeTaiwan, Province of ChinaThailand


BT Connect

Country coverage: DSL access

DSL access

ASIA PAC

AustraliaJapanHong KongSingapore

EUROPE

AustriaBelgiumDenmarkFranceGermanyIrelandItalyNetherlandsNorwayPolandPortugalSpainSwedenSwitzerlandUnited Kingdom

AMERICAS

United States


BT Connect

Country coverage: Hybrid VPN

Hybrid VPN

EUROPE

Åland IslandsAlbaniaAndorraAustriaBelgiumBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFaroe IslandsFinlandFranceGeorgiaGermanyGibraltarGreeceGuernseyHungaryIcelandIreland

Isle of ManItalyJerseyLatviaLiechtensteinLithuaniaLuxembourgMacedoniaMaltaMonacoMontenegroNetherlandsNorwayPolandPortugalRomaniaSan MarinoSerbiaSlovakiaSloveniaSwedenSwitzerlandUnited Kingdom

ASIA PAC

AfghanistanAustraliaBangladeshBrunei DarussalamCambodiaCook IslandsFijiGuamHong KongIcelandIndiaIndonesiaJapanKazakhstanKorea, Republic ofLaosMacauMalaysiaMaldivesMongoliaNepalNew ZealandNew CaledoniaPalauPapua New GuineaPhilippinesSingaporeSolomon IslandsSri LankaTaiwanThailandVietnam

AMERICAS

AnguillaAntigua & BarbudaArgentinaArubaBahamasBarbadosBelizeBermudaBoliviaBosnia and HerzegovinaBrazilCanadaCayman IslandsChileColombiaCosta RicaDominican RepublicEcuadorEl SalvadorEquatorial GuineaFrench GuianaGrenadaGuadeloupeGuatemalaJamaicaMartiniqueMexicoNetherlands AntillesNicaraguaPanamaParaguayPeruPuerto RicoSaint LuciaSuriname (Guayana)Trinidad/TobagoUnited StatesUruguayVenezuelaVirgin Islands (British)Virgin Islands (US)

MEA

AlgeriaAngolaArmeniaAzerbaijanBahrainBeninBotswanaBurkina FasoBurundiCameroonCape VerdeCentral African RepublicChadCongoCongo (DRC)Cote d’IvoirDjiboutiEgyptEthiopiaGabonGambiaGhanaGuineaGuinea BissauIsraelKenyaKuwaitKyrgyzstanLiberiaLibyan Arab Jamahiriya

MalawiMaliMadagascarMauritaniaMoroccoMauritiusMozambiqueNamibiaNigeriaOmanPalestinian TerritoryQatarRéunionRwandaSaudi ArabiaSenegalSeychellesSierra leoneSouth AfricaSwazilandTajikistanTanzaniaTogoTunisiaTunisiaUgandaUnited Arab Emirates


BT Connect

Technical features


• Six classes of service, using DiffServ standards, each backed by Service Level Agreements

• Expedited forwarding (EF)

- for voice and other voice over IP applications

• Assured Forwarding (AF1, AF2, AF3, AF4)

- for assured Data or multimedia

• Default (DE)

- for non mission-critical, non delay sensitive applications

Classes of Service >

Access resilience

Multi-VPN

CPE

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BT Connect

Technical features


• Access failover with leased line, DSL or Hybrid VPN as backup access

• CPE resilience

• ISDN Dial-around-the-cloud


Access resilience

Multi-VPN

CPE

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BT Connect

Technical features


• Create multiple VPNs to isolate communities of interest in the corporate network


Access resilience

Multi-VPN

CPE

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BT Connect

Technical features


• A range of certified Cisco routers from 857 to ASR1002

• Customer can manage the CPE and configure CoS marking, multi-VPN, access resilience - frame relay PVCs

• Customers can buy, install and maintain CPE using BT recommendations and requirements


Access resilience

Multi-VPN

CPE

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BT Connect

Classes of Service

Voice IP

Multimedia

Oracle SAP

File Transfer

Voice IP

Multimedia

Oracle SAP

File Transfer

Non-CoS IP VPNFrankfurt Tokyo


BT Connect

Voice IP

Multimedia

Oracle SAP

File Transfer

SLOW

SLOW

SLOW

Voice IP

Multimedia

Oracle SAP

File Transfer

SLOW

SLOW

SLOW

Non-CoS IP VPN

Classes of Service

Frankfurt Tokyo


BT Connect

VoiceVoice IP

Assured DataMultimedia

Oracle

File Transfer

SAP

Standard Dataweb browsingemail browsinginstant messaging

VoiceVoice IP


Oracle

File Transfer

SAP

Standard Dataweb browsing

email browsinginstant messaging

BT MPLS CoS

Classes of Service

Frankfurt Tokyo


BT Connect

BT MPLS CoS

VoiceVoice IP


File Transfer

SAP

Standard Dataweb browsing

email browsinginstant messaging

Oracle

VoiceVoice IP


File Transfer

SAP

Standard Dataweb browsingemail browsinginstant messaging

Oracle

Classes of Service

Frankfurt Tokyo


33BT Connect

Service aspects

Assured services with ITIL based end-to-end service for improved customer experienceIT Infrastructure Library (ITIL) principles, backed up by ISO 20000 registrations, are embedded into BT's operating model for Service Design, Service Transition, Service Operation, Reports and information services, Billing services and Continual Service Improvement

Service Level Agreements• On Service delivery:

‒ On-time Service delivery

• On Service Assurance:

‒ Site availability

‒ Severity 1 restore time target

‒ Resiliency repair target

• On Network Performance:

‒ Packet Delivery

‒ Round Trip Delay

‒ Jitter

‒ Optional site-to-site performance


34BT Connect

Reporting

The BT Customer Portal provides access to all reportsWith ability to place orders and report incidents

Standard reportsService reports

• Site and port inventory, planned maintenance, affected sites, order status, ticket status, automated incident notification

VPN reports• Traffic volumes, traffic trends, utilisation per port, VPN and COS• Round trip delay, packet delivery and jitter between 10 global zones showing

SLA breaches

Report optionsNear Real-time report

• Most recent utilisation data up to the last 5 minutes

Router performance report• CPE utilisation, free and used memory, CPE availability, In/out utilisation per

port, VPN and COS

Site-to-site performance report• Round trip delay, packet delivery and jitter from CPE-to-CPE, peaks and

averages

DSL plus report• Additional port and VPN utilisation for sites with DSL plus


BT Connect

Reach, size and quality

The largest wholly owned MPLS network in the world. The depth and breadth of BT’s native MPLS coverage is industry leading.

Over 3,000 multinational enterprises use the BT MPLS network with over 140,000 customer connections and over 80,000 network ports.

Reasons to use the BT IP Connect Global service

Analysts

Customers


From the Telemark August 2011 Ocean report

BT differentiates from their nearest rival in Network Availability, one of the top three most important attributes from the customer perspective.

Network availability is an indispensable attribute. From Aug 2009, BT has been in line with the top provider and is now in pole position

Mr Rajah of CLSA: Asia-Pacific Markets is Asia's leading, independent brokerage and investment group

BT are able to provide services in all the countries where we want to do business. And also, they have made investments across all countries in Asia Pacific ... Service is crucial. The opportunities come, and they go. Our success depends upon how quickly we grab it, and execute it. The network is the underlying fabric, and it must be reliable

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BT Connect

Thank you

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