Overcoming the Challenges in Enterprise-class Mobility

Mark Toner

Technical Consultant

7 October 2009

Agenda

Enterprise Mobility Challenges

Addressing the Needs of Today’s Always Online Employees

Choosing the “Best” Connection

Uniting Networks for an Enterprise Experience

Keys to Success

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Enterprises Face Significant Mobility Challenges

More Devices, More Connectivity Options, Faster Connections

Smartphones have evolved from email machines to full-functioning internet devices

Voice and video make high performance a must

High speed access is becoming more ubiquitous

Millennial or Net Generation Entering the Workforce

“Personal” devices entering the workspace

Consumerisation leads to proliferation of rogue devices accessing corporate networks increasing security risks

1 million iPhones in the UK (Feb 09)

Users are driving the behaviour of IT

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Enterprise Mobility Challenges

Management Objectives:

Budgetary – make mobility costs predictable and affordable, utilise existing infrastructure

Expedia Survey: Hotel Wi-Fi in Europe as expensive as €21 an hour

Gartner: 70% of mobility costs “lost in expenses”

Security – get control and visibility over connections

Securing data in transit, securing the endpoint

Ensure compliance

Productivity – access corporate applications when mobile; reduce downtime;

Public Sector Forum: Flexible working practices reduces sick leave and absenteeism by 4-5 days per year per employee

“Enterprise IT managers face challenges supporting the multitude of employee-owned mobile devices that are making their way into business settings”

Eric PaulakManaging Vice PresidentGartner Inc

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Addressing the Needs of Today’s Always-On EmployeesOne Size Does Not Fit All

Economic environment demand productivity and efficiency

A hybrid of Wi-Fi and mobile broadband will exist going into the 4G world

Generation Y users: “If IT won’t serve me, I’ll serve myself!”

Enterprise IT must embrace user demands to regain control by

Segmenting user base and defining needs in terms of devices & networks

Offering connectivity options for all devices will ultimately provide cost control and ensure the best available connections are used

Allowing employees to connect to corporate networks from any device according to policies dictated by IT to avoid rogue connections

Ensuring network quality and user connection reporting is consolidated will dramatically improve helpdesk responsiveness

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Addressing the Needs of Today’s Always-On Employees

Refine or define your policies early, especially around security

Is a VPN mandated for laptop type connections?

Firewall and end-point security – how is it enforced?

Consider both role based and device centric access policies

Flexibility – occasional international access for example

Does your organisation have specific regulatory requirements?

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Is there a “best” network technology?

3G will do it all, right?

Probably not......Roaming costs

Coverage - in and out of buildings

Performance – contention and user demand for richer content

Device Support - does my device support the latest quickest flavour of 3G?

Future proofing, what of LTE, WiMAX?

Often consumer class interface & experience

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Why Wi-Fi matters for users and the enterprise

Device Support - plethora of Wi-Fi enabled devicesWi-Fi chipsets were sold in a total of 387 million units in 20081

CoverageVenue based

In building, on trains and on planes

PerformanceTypically high bandwidth, low latency, less contention

VoIP and Video applications become a reality

Some 3G carriers promote offload to Wi-Fi

CostFlat rate Wi-Fi covering the globe – predictable costs, avoid roaming fees

Free Wi-Fi, Home Wi-Fi, Campus Wi-Fi

Education - consumer friendly technology

1Research by In-Stat and Wi-Fi Alliance – Jan09

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Uniting Network Types for an Enterprise Experience

Aim for a consistent user experience, regardless of bearer

Many 3G solutions have a consumer focused experience

Vast array of associated connection managers

International scalability

Where appropriate hide & unify authentication

Use policies to seamlessly enforce security

ManagementTroubleshooting data & user tracking

Review usage reports for periodic ROI monitoring

Training

Use vendor tools for hardware inventory

Keys to Success

Be an enabler

Involve stakeholders as early as possible

Be clear on policies and business case

Future-proof infrastructure & access technologies

Segment & profile your user group requirements

Run a trial with representation from all key user groups

Usability is key to any solution! Security / UE balance!

Wrap enterprise support & resilience

Regular solution reviews

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