April 21, 2023

Did You Know

Integrating IP Office with Microsoft® OCS

March 12th 2009

© 2009 Avaya Inc. All rights reserved. 2

What is Microsoft Office Communication Server?

OCS is a real-time communications server offering instant messaging, presence, file transfer, Voice and Video calling and conferencing, and desktop sharing.

Available to and across businesses, internal and external clients

At a user level OCS is seen as

– Microsoft Office Communicator client (MOC)

– Office Communicator Mobile 2007

– Office Communicator Web Access 2007

© 2009 Avaya Inc. All rights reserved. 3

Why Would A Business Need OCS/MOC?

Microsoft positioning:

“To communicate seamlessly across and outside the business from one desktop application, and from any Microsoft office application”

MOC gives end users many different ways to communicate directly from the context of their task by integrating into other Microsoft applications such as

– Outlook calendar for contacts and out of office notices

– Microsoft Office including Word, Excel, PowerPoint, and Sharepoint

Bringing IP Office andMicrosoft OCS Together

DevConnect Partnership

© 2009 Avaya Inc. All rights reserved. 5

The OCS Gateway

Our DevConnect partner Zeacom provides a ‘bridge’ that enables IP Office phone control from the MOC client

MOC client

Microsoft OfficeCommunications Server

Zeacom Communications

Center

© 2009 Avaya Inc. All rights reserved. 6

What does the OCS Integration give you?

IP Office functionality from MOC

– Make a Call

– Promote Chat to a Call

– Transfer the call

– Hold/Retrieve the call

– Shuttle between calls

– Forwarding

– Deflect Call (e.g., to Voicemail)

Go from IM chat into a call

© 2009 Avaya Inc. All rights reserved. 7

What does the OCS Integration give you?

The OCS Gateway lets you dial calls via the MOC using the phone on your desk

Get desktop notification“screen pop” of calls with the option to send them elsewhere (call deflection)

Click to call options

Screen pop on inbound calls

© 2009 Avaya Inc. All rights reserved. 8

What does the OCS Integration give you?

Dial from Office applications such as SharePoint and Outlook; wherever you see the Microsoft Presence “traffic light”

Outlook

SharePoint

© 2009 Avaya Inc. All rights reserved. 9

IP Office can integrate to OCS and MOC through software from Avaya DevConnect Partner, Zeacom

For information on OCS and MOC:

– http://www.microsoft.com/uc/products/ocs2007.mspx

DevConnect partner Zeacom can be found here:

– https://devconnect.avaya.com/public/search/d_cprofile.jsp?search=1&i=72

SummarySummary

Thank you