ip psap 9-1-1 system features and capabilities pete eggimann director of 911 services metropolitan...
TRANSCRIPT
IP PSAP 9-1-1 System
Features and Capabilities
Pete Eggimann
Director of 911 ServicesMetropolitan 911 Board
St. Paul, MN
Two Basic Requirements
Two Basic Requirements
Open Architecture
Two Basic Requirements
Open Architecture
Able to receive calls from:PSTN
Internet
9-1-1 System Enhancements
More call handling choices
More off-site call overflow choices
More transfer choices – both voice and data
More call / message types supported
More economical – share infrastructure
More Call Handling Choices for the PSAP
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented
Traditional “fast busy”
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presentedTraditional “fast busy”
Traditional pre-recorded voice announcement
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presentedTraditional “fast busy”Traditional pre-recorded voice
announcement
Dynamically updated, incident specific voice announcement
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented Traditional “fast busy” Traditional pre-recorded voice announcement Dynamically updated, incident specific voice announcement
Interactive voice announcementTriage – prioritize the queue
Off Site Overflow Choices
Off Site Overflow Choices
Able to share work load with another PSAP
Off Site Overflow Choices
Able to share work load with another PSAP
All decisions can still be made at the original PSAP
Ability to Transfer Calls -With Data
Ability to Transfer Calls - With Data
To a traditional PSAPLimited by the traditional 911
infrastructure
Ability to Transfer Calls - With Data
To a traditional PSAPLimited by the traditional 911 infrastructure
To another IP PSAPAnywhere / Open Architecture
Ability to Transfer Calls - With Data
To a traditional PSAPLimited by the traditional 911 infrastructure
To another IP PSAPAnywhere / Open Architecture
To the responders
Receive / Respond To Any Form Of Packet Data
Communication
E-Mail“Instant Message”Short Message Service (SMS)Multimedia (digital photos, video, audio)
Telematics?Camera phones?
Ability to Share Infrastructure
Ability to Share Infrastructure
Between PSAPs
Ability to Share Infrastructure
Between PSAPs
Between Systems (i.e. 911, admin phones, mobile data, and radio – all packet based – all sharing an IP infrastructure)
Questions?