ipad deployment, best practices, and industry trends for remote users
DESCRIPTION
A review of C3i's experience configuring, deploying, managing, and recovering iPads for life science clients. The presentation describes best practices learned over a number of projects and presents our view of iPad usage in the medium-term.TRANSCRIPT
iPad Deployment, Best Practices, and Industry Trends for Remote Users
Walter Viegas, Senior Manager, Deployment Services
Kevin Shea, Senior Clinical Solutions Director
October 17, 2011 Track 3B Technological Advances Lead to New Solutions
2 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Agenda
» Introductions
» iPads –Industry Trends
» iPad Deployment Strategies for Mobile users Life Cycle
Deployment Options
Best Practices
» iPad usage in Clinical Oracle Clinical applications for iPads
Future role for iPads in Clinical
» Q&A
3 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
•C3i at a Glance
Dedicated exclusively to the pharmaceutical industry
Global network of multi-lingual Ops and Hardware Depot Centers servicing both CRM and Clinical clients
Over 4,000 iPad deployments in the past 12 months
Our Focus For Today
iPads are not Just a Fad
Best Practices through Various Deployment Options
The Future of iPads for Clinical Trials
© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. 4
The iPad is a Growing Trend Not a Passing Fad
“iPad adoption rate fastest in electronics product history”
Chris Foresman, ars Technica
“More than 65 percent of the Fortune 100 have deployed or piloted the device”
John Paczkowski, Feb 14, 2011 The Wall Street Journal
According to NETMARKETSHARE -- The iPad now exceeds 1% of all browsing on the internet
© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. 5
6 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
iPad Deployment Lifecycle
Deployment: • OS Update • Application Install • Configuration • Email Setup
Support: • Asset Mgmt • Day to Day Break/Fix • Mobile Device Mgmt • Servicedesk
Repair: • Warranty Replacement • Non-Warranty Repair
7 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Examples of iPad Deployment by Company Company Solution Results
Top 10 Pharma
Company
• Apple iPad’s deployed to 3,700 users US & Canada
• Shipped to user’s home • Self-service approach • Insert w/ config instructions
• 88% of deployed self-service users called the service desk for assistance with setup.
Top 50 Pharma
Company
• Apple iPad’s deployed to 450 sales reps
• Deployed at Nat’l Sales Mtg • Configuration - deploy team • Provided ready to use
• 19% of the users have called for setup related issues in a 7 month timeframe.
• Of those calls, 74% were related to iTunes
Top 100 Pharma
Company
• Apple iPad’s deployed to 225 sales reps
• Deployed at Nat’l Sales Mtg • Configuration - deploy team • Content - deploy team • User required to complete
email setup
• 2 helpdesk calls in first 2 weeks post-deployment
• 15% of clients need some sort of assistance during meeting.
iPad Deployment Options & Strategies
Configuration Options
Self-service Model Apple's Configuration Utility Manually pre-configurations App Store Safari (HTML 5) Compatible
iTunes
App Store (Enterprise Account) Syncing/Adding Content Activating Device (until iOS 5) Backing Up Devices (encryption)
Mobile Options Wi-Fi Wi-Fi with Cellular Service
Mobile Device Mgmt Real-time tracking Security Content Mgmt
8 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
9 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Best Practices for iPad Deployment for Remote Users
Area Best Practice
Configuration
• Configure prior to distributing to users • Save user set up time and possible frustration • Save servicedesk calls • Ready to use ‘out of the box’
iTunes
• Load content prior to deployment • Leverage iTunes library to sync content to the iPad
to insure iPad content is current • Use individual iTunes accounts
Mobile Options • Obtain devices with both Wi-Fi and cellular service • Dual mode devices provide flexibility of offline or
always connected model
Mobile Device Management
• Consider vendor/application prior to deployment • Establish infrastructure rather than post-deployment • Increased security policy options • Remote access for troubleshooting
10 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Considerations for iPad Deployment for Clinical Trials
Area Considerations
Security/ Validation
• Customize iPad permissions and security profile • Utilize Mobile Device Management utility • Remote data wipe capability • User specific security PIN’s • E-signatures
Applications/ Data
• Initially load fully updated applications • Applications obtained from App Store or manually • Manage data capture locally > centrally collected • User profile for application • Doctor-, Patient-specific applications
Technology Enabling Features
• Camera / Face Time • Patient/Doctor video interaction • Capture image of patient inputting data
• Form Factor/Ease of Use • Small/light with large high quality display • Demonstrated ease of use with iOS devices
11 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Agenda
» Introductions
» iPads –Industry Trends
» iPad Deployment Strategies for Mobile users Life Cycle
Deployment Options
Best Practices
» iPad Usage in Clinical Oracle Clinical applications for iPads
Future role for iPads in Clinical
» Q&A
Oracle Life Science Applications for iPad
Currently in development: » Oracle Mobile CRA
Trip Reports
Site recruitment review
Query resolution
Protocol adherence
» Oracle Siebel Clinical Extension Logging and inventory of samples
Monitoring and updating of site data and information
Completion of workflow tasks
12 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Potential Use Models for iPads in Clinical Trials
»Data Capture eCRFs presented in iPad
Data entered via iPad instead of paper
Queries generated and resolved in real time
»CDA / Reporting Uses OBIEE which has native iPad functionality
Ability to create ad hoc reports via iPad
Run both canned and ad hoc reports
View and print reports directly from iPad
13 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Our Focus For Today
iPads are not Just a Fad
Best Practices through Various Deployment Options
Future of iPads for Clinical Trials
© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. 14
15 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Questions??
Please stop Booth #309 to for answers to your questions and
further discussions.
16
Presenter’s Bios
Kevin Shea, Senior Clinical Solutions Director, C3i, Inc.
[email protected]; + 1 610-772-5726 Kevin has been involved in the Pharmaceutical/Life Science industry for ten years, with an emphasis on creating solutions
that utilize clinical technology for data management, clinical operations, and associated business processes. He has expertise in Oracle Life Sciences application solutions, particularly Oracle Clinical, Oracle RDC, Oracle TMS, and Siebel Clinical. At C3i, Kevin manages a set of clinical solutions focused on providing hosted technology solutions that incorporate managed services, training, support, and clinical data management and operations expertise.
Walter Viegas, Senior Manager, Deployment Services, C3i, Inc.
[email protected]; +1 973- 659-6695 Walter Viegas is the Senior Manager for Deployment Services, responsible for special projects, logistics, and deployments
of all hardware devices for C3i’s clients, including but not limited to iPads, Laptops, Tablets and smart phones. He has been with C3i for the past year. Prior to C3i, Walter was with HPES and Universal Music Group with 12+ years experience in Client/Software Services. Walter was responsible for the North American operations of Universal Music Group including corporate headquarters, where he had his first exposure to iPads. He has a BS degree from NJ Institute of Technology, School of Industrial Management, Newark, NJ.