How do you know it all works together?

• Contact center & communication solutions are complex and $$$– Requiring large investments of money, time and

resources

The Challenge

• Your solution MUST…– perform as designed – meet the cost savings, efficiency and customer

satisfaction objectives that justified it

What if the investments are not justified?

• What if the solution doesn’t perform as designed?

• What happens if you don’t achieve your ROI?

• What happens if you don’t optimize your solution to meet the ever-changing demands of your customers?

Let IQ Services help protect your…

contact center & communication solution investments

with risk management-focused test planning &

robust managed testing services throughout the solution life cycle!

The Answer

Life Cycle Support

• Investment Protection Program™– Discover/review configuration– Assess risk– Develop test plan and schedule– Define requirements & acceptance criteria– Assist with test plan execution

Planning Support

• Comprehensive Test Planning– Discovery– Risk Analysis– Test plan & schedule

• StressTest™ Performance & Load Testing– Benchmark legacy system performance

• StressTest™ Performance & Load Testing– Iteratively check performance– Assess network

• Usability Analysis & Testing– Iteratively check application flow/usability

• Application Feature Testing– Iteratively check application against design

Development Support

Deployment Support

• StressTest™ Performance & Load Testing– Observe, tune & verify performance; document acceptance– Test business continuity & disaster recovery plan

• Application Feature Testing– Observe, tune & verify performance against design

• Integrated IP Telephony Testing– Execute automated test plan & perform integrated testing– Conduct phone registration monitoring– Automatically generate as-built documentation

Production Support

• StressTest™ Performance & Load Testing– Test performance before & after upgrade/fix

• HeartBeat™ Availability Monitoring– Monitor availability & performance around the clock

• Integrated IP Telephony Management– Troubleshoot help desk issues– Control phone remotely– Track & report changes

Evolution Support

• HeartBeat™ Availability Monitoring– Proactively monitor solution for optimization opportunities

– Monitor & analyze trends

• Integrated IP Telephony Management– Monitor voice quality

• Regression analysis & testing– StressTest™ Performance & Load Testing

– Application Feature Testing

– Usability Analysis & Testing

IQ Services Deliverables

• Commitment to quality customer service

• Risk management-focused test planning & implementation

• Real-time results

• Actionable data

• Sophisticated tools made easy

• Proven quality assurance testing methods

• Unparalleled schedule & test flexibility

• Expertise (12+ years of test services experience)

Actionable, Timely Data

• Detailed call results– Including recordings

• Error notifications & summary– Including recordings

Real-time feedback & support

• Real-time, online results

• Test conference bridge support

• 24 x 7 support

Commitment to your success

IQ Services can be part of your team…

a partner instead of a vendor

When we are on the same team… – your success is our success– we can leverage existing resources

IQ Services Value

• Confidence your customers are having the experience you defined for them

• Knowledge you are doing everything possible to optimize the return on your solution investments

• Assurance the financial, technical and schedule risks will be reduced

Delivering Value Throughout the Life Cycle

Delivering Value Throughout the Life Cycle

Delivering Value Throughout the Life Cycle