Comprehensive customer-oriented testing at all stages of the Communication Solution Life Cycle.

Comprehensive Tes T pl anning: Balancing your unique requirements with risk analysis to efficiently distribute resources and help manage technical, schedule and financial risk.

appliC aTion Fe aTure TesTing: Performed during development and deployment to make sure the solution performs as designed and documented.

usabiliT y analysis and Tes Ting: Performed during design and development to ensure the application flows the way customers want and expect.

sTressTesT ™ perFor m anCe and load Tes Ting: Performance testing to observe, tune and verify solution performance under various conditions including increased levels of calling traffic.

inTegr aTed ip Telephon y TesTing: Deployment and post-deployment testing to certify that enterprise, employee-facing IP communication solutions are fully functioning, properly configured and thoroughly documented.

user aCCep TanCe Tes Ting: Testing performed as required to ensure the solution meets the requirements and expectations of the various stakeholders.

inTegr aTed ip Telephon y m anagemenT: Robust maintenance, optimization, and help-desk services and tools to ensure enterprise, employee-facing IP communication solutions are properly configured and documented in production as well as to help evolve the solution to meet future needs.

he ar Tbe aT ™ avail abiliT y and perFor m anCe moniToring: 24 x 7 remote monitoring to validate the integrated, production solution continues to perform as expected and to immediately notify technical support if and when it does not.

perFor m anCe and usage analy TiC s: End-to-end, automated monitoring and analysis of live customer interactions during the evolution phase to provide actionable data and insight for solution, agent and business optimization efforts.

Your complex and expensive communications and contact center infrastructure must also perform as expected so customer communications will go as smoothly and efficiently as possible.

If your communications infrastructure does not perform as expected, you will not see the financial and customer satisfaction returns that justified your technology investments.

So how do you ensure your communication solutions perform as designed and deliver the best possible customer experience?

By engaging a flexible, seasoned testing services partner like IQ Services, you take advantage of years of testing experience and avoid costly test equipment investment and upkeep charges. Whether you need comprehensive test planning and implementation services or a single managed service to support your in-house team, you can trust IQ Services to deliver highly responsive support, experienced people and proven, up-to-date testing methods.

IQ Services offers a full spectrum of quality assurance testing services...

Ensuring the best possible customer experience... goes well beyond agent training.

What can IQ ServIceS teSt and monItor WIth an end-to-end, remote, cuStomer-orIented approach?

CommuniCaTion TeChnologies

• VoIP & TDM

• ACD, PBX, IVR

• Auto Attendant & Voice Mail Systems

• Speech Recognition & Text-to-Speech

• VXML & Middleware

• Management Reporting

• Call Routing, Screen Pop, & Agent Routing

• CTI

• Web Servers

• Media Servers

• Gateways

CommuniCaTion business soluTions

• Customer Care & CRM

• Presence

• Self-Service

• Online Service

• Security Dial Plan

• Voice Authentication

• Business Continuity & Disaster Recovery

• Multiple-Location/Intelligent Call Routing

• SOA

• Unified Queuing

• IP and Enterprise Telephony

©2008 Interactive Quality Services, Inc. All Rights Reserved.

Contact Center and Communication solution Testing services

ConFidenCe at Every Stage of the communication Solution Life cycleIQ Services’ comprehensive and flexible testing services empower companies with confidence that their unified communications and contact center

solutions will deliver the best possible customer experience at all stages of the Communication Solution Life Cycle. To accomplish this, IQ Services

focuses on testing and monitoring the end-to-end performance of integrated technologies and business solutions from the customer perspective.

6601 Lyndale Ave South Suite 330 • Minneapolis, MN 55423Tel: 612-243-6700 • Fax: 612-869-6200 • info@iq-services.com • www.iq-services.com

©2008 Interactive Quality Services, Inc. All Rights Reserved.

What Stage? What Service? Why?Comprehensive Test Planning Services • Review configuration

• Assess risk• Define test requirements & objectives

StressTest™ Performance & Load Testing • Benchmark legacy system performance

StressTest™ Performance & Load Testing • Check performance (iteratively as required)• Assess network

Usability Analysis &Testing • Check application flow/usability (iteratively as required)

Application Feature Testing • Check application against design (iteratively as required)

Integrated IP Telephony Testing • Perform integrated testing• Conduct phone registration monitoring• Execute automated test plan• Obtain deployment certification• Automatically generate as-built documentation

StressTest™ Performance & Load Testing • Observe, tune & verify performance• Document acceptance• Test business continuity & disaster recovery plan

Application Feature Testing • Observe, tune & verify performance• Document acceptance

StressTest™ Performance & Load Testing • Test performance before & after upgrade

Integrated IP Telephony Management for Enterprises • Troubleshoot help desk issues• Control phones remotely• Track & report changes

HeartBeat™ Availability & Performance Monitoring • Monitor availability & performance around the clock

StressTest™ Performance & Load Testing • Periodically check performance• Periodically check disaster recovery plan

Integrated IP Telephony Management for Enterprises • Monitor voice quality

Application Feature Testing • Periodically check application against design

Usability Analysis & Testing • Periodically check application flow/usability

HeartBeat™ Availability & Performance Monitoring • Proactively monitor solution for performance optimization opportunities• Monitor & analyze trends

Performance & Usage Analytics • Proactively monitor & analyze customer calls