iress predictions 2018: regulation. transformation. conversation
TRANSCRIPT
Predictions 2018Regulation. Transformation. Conversation.
What will shape the
delivery of financial
services in 2018?
Themes
3
Regulation
1
Continues to be a major focus.
MiFID II and GDPR will
bring radical change
but firms will adapt.
REGULATION
In the shakeout from
GDPR & MiFID II we
expect a new global
benchmark to emerge.
Andrew Walsh, CEO
REGULATION
Firms will look to technology
to solve the challenges of
regulatory compliance.
REGULATION
We’ll see further
innovation in RegTech,
answering a massive
need to control costs.
Andrew Walsh, CEO
REGULATION
Transformation
2
The focus shifts to driving better
outcomes and value for clients.
The pace of technological
change will bring massive
distraction risks.
TRANSFORMATION
Firms must stay
focused and align
technology closely to
their business models.
Andrew Walsh, CEO
TRANSFORMATION
TRANSFORMATION
Blockchain will bring greater efficiency, cost savings and better user
experiences.
With cryptocurrencies now
a viable asset class, smart
contracts will be the
next to take off.
Andrew Todd, CTO
TRANSFORMATION
Personal data will be a key
asset for competitive
advantage.
TRANSFORMATION
Solutions that produce
insights and decisions from
data patterns will become
increasingly commonplace.
TRANSFORMATION
Aaron Knowles, Group Executive, Product
Conversation
3
The rise of the hybrid planner.
Bots and AI will add further
innovation and value to the
advice process.
CONVERSATION
In 2018 conversational
interfaces such as voice
and chatbots will become
established as another channel
for financial services.
Aaron Knowles, Group Executive, Product
CONVERSATION
As clients seek more
options and flexibility,
advisers must adapt.
CONVERSATION
A hybrid model will dominate
where advisers will use the
best technology available
while preserving face to
face engagement.
Andrew Walsh, CEO
CONVERSATION
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