irshad first objective - mentor global consultants · irshad first objective ... •drives...

IRSHADFirst Objective

Knowing the bank and how to be a successful professional in it

Behavioral Competency Model for DIB which relative to objective 1(Share knowledge & work as a team) and ( Act with ownership)

• Builds a culture of collaboration and teamwork in the bank through leading by example• Sets and promotes an environment that leverages communication and sharing across the organization to drive organization

excellence• Establishes an organization culture based on respect for people and their diversity, by role-modeling this behavior from the top in all

situations, interactions and business decisions

• Identifies situations where desired results would be best achieved through team work, and formulates and leads teams with theappropriate skill-set and mind-set

• Leverages and integrates information across divisions to drive team cohesiveness• Recognizes the best in different people, and draws upon their diversity to enhance business performance (e.g. forming cross-

functional teams to work on critical business issues, hiring people with diverse backgrounds).

• Achieves synergy by leveraging the strength of team members• Articulates shared goals and uses these to effectively manage conflicts that may arise between team members• Communicates and shares information within or even outside one's teams in an accurate and proactive manner• Is accessible and responsive to others needs, and encourages diversity of people, opinions and ways of working in his/her team

• Displays commitment to team goals and demonstrates consideration for other team members• Works collaboratively with other members of the team by sharing ideas and information• Exhibits willingness to learn and exchange information in relation to own work area with others• Displays respect for people in all situations, and values the diversity of people's backgrounds, ideas and experiences

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Share Knowledge &

Work as a team

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Definition: Understands the importance of ‘one team’ and strengthens cooperation within the team to accomplish organizational goals. Displays respect for others, proactively shares information and drives synergy across the organization.

• Encourages employees in the organization to adopt a proactive approach and deliver on the larger objectives of the bank• Drives a high sense of accountability and ownership across the bank, by leading through examples, and creating systems that

promote individual and team accountability • Drives a culture of ‘results-orientation’ within DIB by establishing and monitoring the right metrics and expanding the threshold for

performance for self and others• Drives a sense of urgency and identifies the resource constraints or obstacles that may inhibit the attainment of results and makes the

needed support and guidance available

• Sets high standards and challenging goals for members within own team and drives them to deliver on the mandate• Drives collective accountability through appropriate actions to motivate people to take ownership for their work/ outcomes• Creates and sustains high levels of energy by motivating self and team to work towards stretch goals and constantly raising the bar

for performance. • Drives speed in execution by taking measures to overcome obstacles and resource constraints to deliver valued business results .

• Displays willingness to contribute beyond own role to deliver on the larger objectives of the team• Displays accountability for tasks within own domain and accepts responsibility for personal failures and accomplishments, as well as

those of the team/ function that he/she leads• Displays high initiative constantly raising the bar for self performance whilst maintaining a high standard of excellence • Strives to drive execution by addressing constraints at his/her level and driving outcomes that support the objectives of the bank/work

unit

• Works hard to meet the goals/ targets given to him/her, and is motivated by opportunities for reward and recognition• Displays accountability for tasks within the domain of own role, and accepts responsibility for personal failures and accomplishments• Displays high levels of initiative, passion and energy while performing own role• Is proactive in own area of work

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Act with Ownership

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Definition: Displays initiative, drive and commitment to meeting and exceeding individual and collective performance goals. Is proactive in taking responsibility, resilient to pressure and displays accountability for results.

Vision – Mission – Core Value

VISION

TO BE THE MOST PROGRESSIVE ISLAMIC FINANCIAL INSTITUTION IN THE WORLD.

Mission

To maintain and improve our position as the world’s leadingIslamic bank through unsurpassed customer service,innovation, growth and consistent employee engagement

Vision – Mission – Core Value

Teamwork

Respect

Integrity

Proactive

Delivering to stakeholders

Community support

Growing our people

Serving our customers

DIB’s History & Overview

Established in 1975

First Bank to incorporate the principles of Islam in Banking.

Largest Islamic Bank In the UAE by assets.

Operates in 90 branches across UAE.

Over 1.4 million customers.

International & Local Partnerships:

• DIB Pakistan Ltd.

• Representative office in Turkey

• Jordan Dubai Islamic Bank

• Bank of Khartoum in Sudan

• Panin Bank Syariah In Indonesia

• Bosna Bank International

• Tamweel

• Dar Al Sharia

• Deyaar Development

Success Stories…

• DIB has earned the respect of its peers around the world for many years, and its leading position hasbeen reaffirmed by the 125 local, regional and international accolades that it has won since 2008.

• DIB has won awards across diversified areas, including retail, corporate and investment banking, aswell as CSR and consultancy services.

• The bank's most recent awards include:

- IFN Awards 2015 - “Pakistan Deal of the Year” for a second year running,

“Mudarabah Deal of the Year” and“Ijarah Deal of the Year”.

- Islamic Business & Finance Awards - Best Regional Commercial Bank – Middle East

- Banker Middle East Products Awards - “Best Islamic Card” and “Best SME Card”

2014 Business Excellence Awards - “Islamic Bank of the Year –UAE” and “Most Established Bank of the Year – UAE”

• DIB has been rated (Baa1) by Moody’s and (A) by Fitch

Meet our CEO:Dr. Adnan Chilwan, Chief Executive Officer

• Dr. Chilwan, a veteran marketing professional and an Islamic Banker by practice has a career spanning nearly two decades

with both reputed conventional and Islamic banks in the gulf region including names like Dubai Bank, Commercial Bank of

Qatar, Mashreq Bank, Abu Dhabi Islamic Bank and HSBC.

• Having previously served as the Deputy CEO for the bank, he provided strong impetus to all business groups during the

rather turbulent times following the global financial crisis. His solid business acumen and forward looking approach was

instrumental in navigating the bank through the economic downturn as he successfully positioned DIB for growth once the

environment improved.

• Given his experience and proven expertise, Dr. Chilwan was appointed as the Chief Executive Officer of Dubai Islamic Bank

in 2013, with a mandate to transform this organization into a world class financial services provider. His visionary leadership

has not just been a source of inspiration for the dynamic team at DIB, but is also recognized by external stakeholders where

he forms part of the key government-led initiatives as an integral member of their advisory team.

• Dr. Chilwan has a PhD and a MBA in Marketing to his credentials. He is a Certified Islamic Banker (CeIB), a Post Graduate

in Islamic Banking & Insurance and an Associate Fellow Member in Islamic Finance Professionals Board.

DIB’s Achievements

- Voted Super Brand Of the Year 2009.

- BIZZ Award From World Confederation Of Business , USA

Asia Moneys Islamic award for “THE BEST ISLAMIC BANK IN THE UAE”

Named “Best Regional Commercial Bank – Middle East” by Islamic Business & Finance Awards

20142008 2010 2012

Received “Dubai Human Development Award” at the 18th

Business Excellence Awards

The Bankers Top Financial Institutions Ranks DIB Number 1 In UAE and 7th in the World.

2013

DIB was recognized as “Islamic Bank of theYear”

at the Enterprise Agility Awards 2014

Current Achievements – 2014

Current Achievements – 2015

DIB has been recognized for

"Pakistan Deal of the Year" for a second year running; and the "Mudarabah Deal of the Year" and "Ijarah Deal of the Year" for the first time at the Islamic Finance News Awards 2015

Code Of Conduct - Overview

• The adherence to the principles in the Code is the individual andcollective responsibility of all employees.

• The principles outlined in the Code are extremely important becausethey establish a minimum standard of conduct for all employees atall levels and ensure a consistent and high standard of ethicalconduct no matter where a customer, supplier or other person orentity may have contact with DIB.

• In this module, you will find an overview of the topics in the Code,for more details, please read the complete document

More Details in the complete document


• Responsibilities To DIB:

COMPLIANCE WITH SHARIAH PRINCIPLES

PROTECTING DIB ASSETS

COMPUTER RESOURCES

ACCURACY OF RECORDS AND REPORTING

USE OF INTERNET AND EMAIL

EXPENSES

REPORTING VIOLATIONS

INTERNAL AND EXTERNAL INVESTIGATIONS



Workplace Responsibilities:

DISCRIMINATION, BULLYING AND HARASSMENT

NO SMOKING POLICY

ALCOHOL/DRUG-FREE WORKPLACE

SAFETY AND SECURITY IN THE WORKPLACE

ATTENDANCE

DRESS CODE


Code Of Conduct- Overview

• Representing DIB To Stakeholders:

• HONESTY AND INTEGRITY

• FRAUD, THEFT OR SIMILAR CONDUCT

• KICKBACKS

• PROVIDING SERVICES TO OUR CUSTOMERS

• GIVING ADVICE

• MEDIA, PUBLISHING AND PUBLIC APPEARANCES

• ACCEPTING/GIVING GIFTS AND ENTERTAINMENT

• SOCIAL ACTIVITIES AND CONTRIBUTIONS



Investment & Outside Activities:

INSIDER TRADING

CONFLICTS OF INTEREST

EMPLOYMENT AND BUSINESS ACTIVITIES OUTSIDE OF DIB

POWERS OF ATTORNEY

USE OF DIB NAME, FACILITIES OR RELATIONSHIPS

RELATED PARTY BUSINESS DEALINGS

PERSONAL FINANCIAL DEALINGS



Statement Of Personal Accountability

• EVERY DIB EXECUTIVE’S, MANAGER’S AND SUPERVISOR'S COMMITMENT

• EVERY DIB EMPLOYEE'S COMMITMENT


Privacy & Confidentiality:

• PROPRIETARY AND CONFIDENTIAL INFORMATION

• PRIVACY OF CUSTOMER INFORMATION

• PRIVACY OF EMPLOYEE INFORMATION

Legal/Compliance Issues:

• ANTI-MONEY LAUNDERING COMPLIANCE/KNOW YOUR CUSTOMER

• SUSPICIOUS ACTIVITY REPORTING



How to be a Successful Professional at DIB

• Start your career at DIB by building your own personal brand. To be asuccessful professional, aim to benefit from your colleagues’experience at the bank, but differentiate yourself from everyone else.

Achieve Your Personal Brand

• What do you want people to think of when you network with them, sell to them, consult or help them, or whenyou come to them looking for business, a job, or whatever it is that you need?

• How do you differentiate yourself from others? What is it that you do & others do not ?

• Differentiating oneself would be one of the key’s to concentrate on for any employee. This would be a majorattribute towards success in ones career path. “STAND- OUT” factor is something that every employeeshould aim to achieve which would create a personal brand.

Elements Affecting Your Personal Brand

• BODY LANGUAGE

• PERSONAL IMAGE

• COMMUNICATION SKILLS

• YOUR CREDIBILITY

• THE WAY YOU MANAGE DIFFICULT SITUATIONS

• YOUR SOCIAL MEDIA PRESENCE

• Enhances your self-awareness

• Helps you clarify and reach your goals

• Helps you create visibility and presence

• Differentiate you from others

• Offers you more control and power

• Offers you resilience

Importance of Personal Branding

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