Carmen WatsonChair

Pertemps Recruitment PartnershipNational Recruitment Company

RfO – Race for Opportunity - BAMEON – Opportunity Now - Gender EqualityBITC – Business in the Community - Responsible Business

Topics for Today

• Is Diversity good for Business?

• What challenges does Diversity pose for Business Leaders?

• Inclusive Leadership – What does this look like?

Is Diversity good for Business?

Impact of changing demographics

Employment rates in Europe

Fertility Rates

Growing Population

Source: http://www.ons.gov.uk/ons/rel/npp/national-population-projections/2008-based-projections/sum-2008-based-national-population-projections.html

• Changes that will occur over next 15 years

• Strong increase in people 50+ years

• High fertility rate of 60s and 70s

• Population to increase by 4.3m by 2018

• Annual growth rate of 0.7%

• If trends continue 71.6m by 2033

WIR- White IrishWHO- Other WhiteWBC- White & Black Caribbean WBC- White & Black Caribbean WBA- White & Black African WAS- White & Asian OMI- Other MixedIND-IndianPAK- Pakistani BAN- BangladeshiOAS- Other AsianBLC- Black Caribbean BLA- Black African OBL- Other Black CHI- Chinese OTH- Other Ethnic

Is Diversity good for business?

Summary:

• More feminisation

• Increased population of migrant workers

• An aging workforce

• Changes to Disability Allowance

Many organisations already EMBRACE diversity.........

Pertemps Recruitment Partnership

• One of the largest independent recruitment companies

• Network of branches across UK

• 1,350 permanent employees

• 25,000 contingent employees

• 9,000+ permanent placements p.a.

• £500m group turnover

• £1bn target for 2017

Pertemps is a ‘people’ business...........

• Market Intelligence– REC– CIETT– Own Data

• Findings– Multi cultural society– Ever changing work patterns– Diversity – a business imperative

Pertemps Recruitment Partnership

Pertemps is a ‘people’ business...........

Why is Diversity good for our business?

Helps to:• Maintain our position as ‘Employer of Choice’• Individual skills and talent maximised• Wider pool of talent• Improved staff

– Attraction– Recruitment– Retention

• Supports our clients to achieve their diversity targets• Reflects the communities in which we work

Why is Diversity good for our business?

• Compensation Awards – exceed £250k• Diversity has favourable impact on morale and efficiency• Reflecting profile of customers• Better equipped to understand and anticipate changing

needs/demands of customers• Employees genuinely included, valued and contribution

appreciated.

Feeling proud to work for your organisation.........

Pertemps Recruitment PartnershipWhere are we on our diversity journey?• Thousands of employees work flexibly achieving their work-life

balance• EDI Forum that meets regularly• Our Chair

– Televised forums– Conferences/events– articles, national press– Public promotion of positive approach to diversity

• Training & Development Programmes all embrace diversity• Active mentoring programmes

– BAME specific– Mentoring Circles– External Cross-Mentoring Circles

Pertemps Recruitment PartnershipWhere are we on our diversity journey?

• Monitoring service – external advertisements

• Monitoring service – stats (own & clients)

• Signed up to REC Diversity Charter

• Seat on the Board of RfO

Pertemps Recruitment PartnershipCurrent Key Targets:Target

100%

Nil

Nil

Nil

100%

Description

Employees monitored for Equality and Diversity

Leavers as direct result of Equality & Diversity

G&D upheld

ET Claims

New employees on formal Induction Course which covers ED&I

Analysis undertaken of all to review trends............

Pertemps Recruitment Partnership

What else do we do?

• Annual review of ethnic & gender composition

– Existing employees

– Applicants for jobs

– Disabilities

• Annual review of Job Descriptions/Competencies

– “feels fair”

– Impact assessment

Top 10

• PWC

• BT

• Deloittes

• Enterprise Rent-A-Car

• Ernst Young

• National Grid

• Eversheds

• KPMG

• Nationwide Building Society

Other Diversity Awards

Remploy

Shaw Trust

Age Positive

Positive about Disabled People

Leading the way

Pertemps Recruitment Partnership

• Scaling up some of the initiatives we participate in

• Introducing sub targets beneath main targets

• Increasing Line Manager accountability

Continuing to do what we do do well.....

Is Diversity good for Business?Revenue• Valuing Employees – Employee

Engagement• Diversity Management Approach –

Attracts Best Talent• Empathy with customers – Better

Products• Range of Employee Perspectives –

Better Decisions/Problem Solving• Consumer Decisions – 82%

Female• Spending Power EM - £32b (2001)

Cost• High employee

Engagement – lower turnover rates

• Reduced turnover – less cost

• Failure to use diverse talent – costs economy

“Inclusive Leadership”

Centre for Tomorrow’s Company

Sir Charles Handy

Pertemps Mantra:

i. Exceeding Customers’ Expectations

ii. Managing change

The rest is just detail........

Communication

• Communication is the exchange of information, ideas or feelings

• It’s not giving orders and directing

Managers do things right …

Leaders do the right thing …

Leadership Culture....Old Leader.....

Drives People

Directs and bullies

Does things right

Tells his ideas

Is quick to judge

Talks first

Tells people the deadline

Depends on rank and authority

Evokes fear

Tells what’s needed

Says “I”

Shows who is wrong

Tells how it should be done

Demands respect

New Leader.....

Inspires people

Coaches and encourages

Does the right things

Generates others’ ideas

Is quick to understand

Listens first

Helps people to plan

Depends on personality and good will

Radiates support

Asks what’s needed

Says “We”

Shows what is wrong

Shows what needs to be achieved

Commands respect

Inclusive Leadership

The role of the new Leader is to be the Guardian, Guide and Facilitator of

others

Change is not new.

Nothing is permanent but change.

(Taken from the Bhagavad-Gita, a sacred Hindu Scripture of the pre-Christian era)

1. Empower, Involve, Respect and Train the whole Team

2. Share common vision with suppliers

3. Work with your local community

Leadership vision for the next millennium

“A leader is the best when people hardly know he exists, not so good when they obey and acclaim him, worst when they despise him. But of a good leader who

talks little, when his work is done and his aim fulfilled they will say:

‘We did it ourselves…..’.”

Lao Tsu - Tao Te (500 BC)

From doing to being, from directing to serving

The inclusive approach through leadership

“The inclusive approach requires clear leadership and ever-improving measurement in all relationships. It

is demanding: each company has to work out for itself what it has to do to succeed and what has to

be measured. This means understanding the needs of each partner and then meeting these needs in a

balanced plan.”

Inclusive approach through leadership

• Leaders to be clearly stated, believed and having shared purpose

• Short term targets set to achieve long term goals

• Encourages all employees to be accountable for result of their decisions

– Reinforce successes

– Correct errors

Who are we? What are we?

Where are we going?

Work

=

Reward

Personal Stimulus

Recognitions

Friendship

Social Integration

Collective Philanthropy

Happy Employees

• Increased motivation

• Increased involvement

• Increased output

• Increased retention

and

• Decreased Absenteeism

Yesterday is history, Tomorrow is a mystery, but

Today is an opportunity