Is Enterprise 2.0 The New KM?Is Enterprise 2.0 The New KM?

Is KM Still KM?Is KM Still KM?

Was KM Ever KM?Was KM Ever KM?

A Fundamental Difficulty

What is Knowledge?

I know you believe you understandwhat you think I said –

butI’m not sure you realize that what you heard

is not what I meant.Ashleigh Brilliant

Eceffvtie Use of

KM/Enterprise 2.0

Reqiuers Udsrentsadnig

Tihgns In Tehir Porepr Cnotxet

Shared context is at the heart of KM – John Tropeahttp://libraryclips.blogsome.com/2008/07/01/knowledge-managementnot/

Identical information evokes different meanings in each of us. It is not what the message does to the audience but

what the audience does with the message that really matters. – Frank Miller

http://informationr.net/ir/8-1/paper140.html

I = 0 (Information has no intrinsic meaning)

Codified. Merely Information?

Information in Context. Only Personal?

You can’t manage this!

Peter Drucker

But you can facilitate it!

What differentiates E2.0 from KM?• KM says explicit/tacit ratio is 80/20

but spends most of its time on explicit– Knowledge bases, Share drives,

Video/Audio Capture, Ontologies, email, etc.

• E2.0 by its nature is ~ 80% tacit– Blogging, IM, Micro-blogging, Chat,

Activity streams– Artifacts of these become explicit with

findability enhanced by tagging

What differentiates E2.0 from KM?

• KM spends much time on formal knowledge capture– Knowledge bases, Taxonomies, Content

Management

• E2.0 is about connections & conversation; capture is a natural by-product– Wiki, Emergence, Adaptation,

Folksonomies, Knowledge flow

What do E2.0 & KM Have in Common?

• They’re about communication• They benefit from collaboration• They depend upon findability• They seek to make knowledge actionable• They fail without a dramatic Cultural Change!

What might differentiate E2.0 from KM?

• E2.0 is more customer focused• KM more content focused• E2.0 facilitates real-time knowledge capture &

sharing• KM frequently looks backward or after-the-fact• E2.0 is more about activity streams and

collective intelligence• KM is more about repositories of “knowledge”

Are these complementary?Is there a space for synergy between the two?

What Has(n’t) and Isn’t Changed?

The true measure of our ability to “manage” knowledge is more in our connection to

people, than in our connection to documents.

References – Further Reading

• Enterprise 2.0: The New, New Knowledge Management? http://discussionleader.hbsp.com/davenport/2008/02/enterprise_20_the_new_new_know_1.html

• For a group of postings on E2.0 and KM by Andy McAfee http://andrewmcafee.org/?s=knowledge+management

• Enterprise 2.0 Definition and Solutions http://www.cio.com/article/123550/Enterprise_2.0_Definition_and_Solutions

• Going beyond the hype: Identifying Enterprise 2.0 best practices http://blogs.zdnet.com/Hinchcliffe/?p=852&tag=rbxccnbzd1

• There is no such thing as best practice for Enterprise 2.0 http://rossdawsonblog.com/weblog/archives/2009/09/there_is_no_suc.html