is undergrads class 10
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The rise of teleworking
Types of IT-aided work
Same time Different time
Same place electonic workelectronic shift-
work
Different place telework
global virtual teams
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IT for IT-aided work
Same time Different time
Same place.Presentations.Electronic whiteboards
.shared folders
.Change tracking
Different place
.e-Chat
.Desktop sharing.file sharing.e-mail
IT for IT-aided workSame time Different time
Same place
+All present to address issues+Read body language
-Personality conflicts-Agenda can get off-track
+Optimization of time+Documented history
-Hard to maintain momentum-Forfeit benefits of socialization
Different place
+Real-time action+Save $/time
-Misread signals-‘Poorer communication
+Worlwide contributions+Lack of peer pressure
-Cultural differences-Forfeit benefits of interaction
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IT for IT-aided workSame time Different time
Same place
+All present to address issues+Read body language
-Personality conflicts-Agenda can get off-track
+Optimization of time+Documented history
-Hard to maintain momentum-Forfeit benefits of socialization
Different place
+Real-time action+Save $/time
-Misread signals-‘Poorer communication
+Worlwide contributions+Lack of peer pressure
-Cultural differences-Forfeit benefits of interaction
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challenges &opportunities
managerial practices
employees’practices
The opportunity of telework
Globalization- of markets, products and resources/labour
Information/Knowledge Work> 70% of work is information intensive
Technology - Performance; Connectivity; Portability
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Opportunities of e-work
Greater flexibility
Saves time and costs
Increases communication and learning across organization
Encourages appreciation of diversity
Opportunities of e-work
Schedule and geographic flexibility
Increased number and types of learning opportunities
Much improved access to valuable information
More opportunity to network, meet, and become friends with colleagues
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Employees’ practices?
You call Marie to discuss an assignment, in the background you can hear ‘Oprah.’ What do you do?
Challenges of e-work
Invisibility
Isolation
Overwork
Procrastination
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InvisibilityCommunication 101
high % of messages transmitted via body language
The 50-feet rule
closer proximity increases collaboration
Out of sight is out of mind
honest oversights lead to undermining of trust, productivity & performance
fewer opportunities for management feedback
Isolation
Working & behavioural preferences
extraverts, “people who need people”
High tech does not eliminate the need for high touch & interactions with human beings
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Overwork
Increased burn-out
longer hours
difficulty in separating office & home lives
“Work ! always "er# I can hear $ %one, I can hear $ fax - I’& ju' quickly check my e-mail.”
ProcrastinationDealing with distractions
goes hand-in-hand with overwork & burn-out
Self-motivator extraordinaire
individuals must:
institute routines
maintain momentum
keep connected with processes & co-workers
Self-disciplined to “get on with it”
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Managerial practices
Choosing employees
Choosing tasks
Replicate on-site surveillance
Strong culture
Socialization
Mandatory hotelling for complex work
Mandatory training for simple work
design
Control
Socialization
Choosing tasks
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Choosing employees
Control
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Socialization
more to come...
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*User*