isabela state university citizens · pdf filecitizens charter isabela state university . ......
TRANSCRIPT
Citizens Charter
ISABELA STATE UNIVERSITY
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TABLE OF CONTENTS
Vision, Mission and Core Values ………….. 2
Core Values ………… 3
Performance Pledge ………….. 4
Feedback and Redress Mechanisms ………….. 5
List of ISU Frontline Services
o Registrar’s Office ………….. 6
o Office of the Student Services ………….. 7
o Finance Services ………….. 8
o Infirmary ………….. 9
o Records/HRM Office ………….. 9
o Campus Business Affairs Office ………….. 10
o Library ………….. 10
Services Feedback Form
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We, the ISABELA STATE UNIVERSITY employees, pledge to serve our students and other clients with utmost dedication and excellent service by way of timely and prompt execution of our frontline services through:
Visible, adequate and accurate information guides; Equal treatment to students and other clients; Responsive to feedbacks; and Transparency in all transactions
We believe that we are “University for People and Nature”
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Please let us know how we have served you through any of the
following:
Accomplish our Feedback Form available in the offices and
put in the drop box at the Information Table or the
Mamamayan Muna Action Center
Send your feedback through e-mail:
Talk to our OFFICER OF THE DAY
If you are not satisfied with our service, your written/verbal complaints
shall immediately be attended to by the Officer of the Day at the Public
Assistance and Complaints Desk.
THANK YOU for helping us continuously improve our services
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REGISTRAR’S OFFICE
o Admission of new students, transferees and continuing students
o Registration of new freshman/transferees and continuing
students
o Adding/dropping/changing of subjects
o Evaluation of records of students
o Application for graduation
o Issuance of requested academic documents
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OFFICE OF THE STUDENT SERVICES (OSA)
o College Admission Test
o Psychological Testing for Job Placement
o Psychological Testing for College Students
o Issuance of Certificate of Good Moral Character and Affidavit
of Loss
o Guidance and Counseling Services
o Student Housing Unit
o Signing of Activity Permit
o Signing of Annual Clearance
o Vocational and Placement Services
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FINANCE SERVICES
o Determination of Outstanding Balance for Scholars
o Signing of Clearance
o Collection of Fees
o Issuance of examination permits
o Payment of ID
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INFIRMARY
o Availment of Health Services for both medical and dental
RECORDS/HRM OFFICE
o Issuance of Service Records
o Authentication of Documents
o Issuance of Certificate of Appearance
o Issuance of Various Certifications
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CAMPUS BUSINESS AFFAIRS OFFICE
o Issuance of ID to incoming freshmen students
o Re-issue of ID due to lost/damaged ID
o Purchase of uniform
LIBRARY
o Issuance of Borrower’s & Internet Card
o Borrowing/Loaning of Books
o Internet Services
o Signing of Clearance
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
For Freshmen : High School Report Card and/or Form 137; Birth Certificate; Good Moral Character; and duly
accomplished Admission Form
For Transferee Students : Transfer Credentials; Birth Certificate; Certificate of Good Moral Character; and duly accomplished
Admission Form
Old Students : Certification of Grades and duly accomplished Pre-enrollment Form
Duration : One (1) minute
How to avail of the Service:
Step
Applicant/Client
Office Activity
Duration of Activity
Person In-Charge
1 Submission of required
documents
Receipt and evaluation the
documents/credentials
1 minute
Ambrocia A. GAffud
Maylene Manuzon
Albino Gandia
Caroline Ruiz
Wilma Panganiban
Jonathan Donato
Rowena Aquino
End Transaction(REGISTRAR)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Incoming Freshman/Transferees/Continuing Students
What are the requirements:
Duly accomplished Admission Form; Pre-Registration; and Official Receipt
Duration : Five (5) minutes
How to avail of the service:
Step
Applicant/Client
Office Activity
Duration of
Activity
Person In-Charge
1 Submission of duly
accomplished admission form
Encode/counterchecks subjects
to be enrolled, assess fee and
1 minute per
student
Maylene manuzon
Albino Gandia
Caroline Ruiz
Jonathan Donato
Rowena Aquino
2 Continuing students shall present
the pre-registration form signed
by the registration adviser
Encode/countercheck subjects to
be enrolled, assess fee and print
1 minute per
student
Maylene Manuzon
Albino Gandia
Caroline Ruiz
Jonathan Donato
Rowena Aquino
3 Payment of assessed fee at the
Cashier’s Office
Receive payment of fee and
Issue Official Receipt
1 minute per
student
Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
End of Transaction (Registrar)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Duly accomplished adding/dropping/changing form and Official Receipt
Duration : Four (4) minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Fees and
Charges
Person In-Charge
1 Secure
dropping/changing/adding
form at the Registrar’s Office
Issue dropping/changing/adding form
to the students
1 minute /student Wilma Panganiban
2 Pay the adding fee at the
Cashier’s Office
Check the form and issue OR 1 minute per
student
P20.00 for
adding fee
only
Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
3 Fill up the
dropping/changing/adding
form
Check the OR and the form if duly
signed by the student & subject teacher
with recommending approval by the
Registration Adviser, and noted by the
Dean
1 minute Wilma Panganiban
Rowena Aquino
Jonathan Donato
Caroline Ruiz
4 Submit form and wait for the
approval of the
registrar/evaluator
Approve, rectify and encode the
added, dropped, changed subjects in
the automation
1 minute Mylene Manuzon
Albino Gandia
Ambrocia Gaffud
Jonathan Donato
End of Transaction (REGISTRAR)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Application for evaluation
Duration : Twenty (20) minutes
How to avail of the Service:
Step
Applicant/Client
Office Activity
Duration of Activity
Person In-Charge
1 Submit application for
evaluation
Receive application for evaluation
and update record of deficiencies of
students; Evaluate student’s records
20 minutes Mylene Manuzon
Albino Gandia
Caroline Ruiz
Jonathan Donato
Rowena Aquino
2 Wait and receive the
result of evaluation
Provide the list of deficiencies to be
settled/
Release of the evaluation result
30 seconds Mylene Manuzon
Albino Gandia
Caroline Ruiz
Jonathan Donato
Rowena Aquino
End of Transaction (REGISTRAR)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Graduating Students of ISU
What are the requirements:
Application for Graduation
Duration : One (1) minute for submission of application only
How to avail of the service:
Step
Applicant/Client Office Activity Duration of Activity Person In-Charge
1 Submit duly accomplished
application form for
graduation
Receive application form for
graduation to be evaluated and
deliberation
1 minute Ambrocia Gaffud
Mylene Manuzon
Albino Gandia
Wilma Panganiban
Caroline Ruiz
Jonathan Donato
Rowena Aquino
2 Submit the final list of candidate
for graduation at the Dean’s
Office on a scheduled date
1 week before the
scheduled college council
meeting
Ambrocia Gaffud
Mylene Manuzon
Albino Gandia
Wilma Panganiban
Caroline Ruiz
Jonathan Donato
Rowena Aquino
End of Transaction (REGISTRAR)
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(TOR, Diploma, Certification, Indorsement Honorable Dismissal, Certificate of Authenticity and Verification)
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
University Clearance and Official Receipts
Duration : Depends (please see duration)
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Fees and Charges Person In-Charge
1 Secure clearance form Issue clearance form to
requesting party/client and
instruct the process of signing
clearance
1 minute/client Ambrocia Gaffud
Mylene Manuzon
Albino Gandia
Wilma Panganiban
Caroline Ruiz
Jonathan Donato
Rowena Aquino
2 Pay the required fee for
the requested academic
document at the Cashier’s
Office
Receive payment and issue
official receipt
1 minute/client TOR – 50.00
Diploma – 100.00
Certification –
30.00
Hon.Dismissal-
30.00
Authentication-
100.00
Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
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3 Submit duly signed
clearance to the evaluator
Receive duly accomplished
clearance form and official
receipt
1 minute/client Ambrocia Gaffud
Mylene Manuzon
Albino Gandia
Wilma Panganiban
Caroline Ruiz
Jonathan Donato
Rowena Aquino
4 Present the Official
Receipt
Issuance of requested
documents
TOR
Certification
Honorable Dismissal
CAV/Indorsement
After 15
working days
5 minutes
10 minutes
1 hour
Ambrocia Gaffud
Mylene Manuzon
Albino Gandia
Wilma Panganiban
Caroline Ruiz
Jonathan Donato
Rowena Aquino
End of Transaction
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Schedule of Availability of Service:
Monday to Friday, before the 1st Semester (Last week of February-May) & Before the Second Semester (2
nd week of September-October)
8:00am – 5:00pm
Who may avail of the Service:
Incoming Freshman and Transfer students
What are the requirements:
For Incoming Freshman : Form 137 (High School Card); Certificate of Good Moral Character; Result of NAT; 4 pcs 2x2 ID picture,
Photocopy of NSO Birth Certificate
For Transfer Student : Honorable Dismissal; Transcript of Records/Certificate of Grades; Certificate of Good Moral Character;
Photocopy of NSO Birth Certificate; 4 pcs 2x2 ID picture,
Duration : 1 hour and 35 minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of Activity Fees and
Charges
Person In-Charge
1 Assist client and issue the following
documents:
Entrance Application,
Admission
Student Cumulative Record Form
10 minutes/student Lilibeth L. Sanchez
Rey V. Umayam
2 Fill – out the forms issued
and proceed to cashier’s
office for payment
10 minutes/student 100.00 Php Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
3 Submit filled up Entrance
application, admission and
Student Cumulative record
form and official receipt
for Testing Fee
Collect the Admission and Student
Cumulative record and/or for Testing
Fee
3 minutes/student Lilibeth L. Sanchez
Rey V. Umayam
4 Schedule the College Admission Test 2 minutes/student Lilibeth L. Sanchez
5 Take the College Administer College Admission Test 1 hour/student Lilibeth L. Sanchez
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Admission Test on date &
time scheduled
Tomasa T. Lania
6 Wait for the
announcement for the
release of Test results
Announce the schedule for the release
of test results
Specify requirements/Issue Enrollment
Requirement Form
5 minutes/student Lilibeth L. Sanchez
Tomasa T. Lania
7 Submit requirements
needed for enrollment
Evaluate requirements and release test
result
Direct the client to the next step of
enrollment process
5 minutes/student Lilibeth L. Sanchez
Tomasa T. Lania
End of Transaction (OSA)
*Releasing of test results may vary depending on the number of clients in a day.
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Schedule of Availability of Service:
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Applicants for employment in ISU and/or other requesting agencies i.e. Adventist Hospital, Bombo Radyo
What are the requirements:
Request letter
Duration : 4 days depending on the scheduled date and time of examination
How to avail of the service:
Step
Applicant/Client Office Activity Duration of Activity Fees and
Charges
Person In-Charge
1 Submit request letter from the
agency/office
Evaluate the request and set the
schedule of examination
5 minutes/student Lilibeth L. Sanchez
2 Pay the testing fee at the
Cashier’s office
Collect the payment & issue OR 5 minutes/student P250.00 Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
3 Submit the Official Receipt for
Testing Fee
Collect the Official receipt and
schedule the examination
3 minutes/student Lilibeth L. Sanchez
4 Take the examination on
specified time or date
Administer the examination Depends on the type
of test and number
of test to conduct
Lilibeth L. Sanchez
5 Check and prepare the
psychological test results
3 days Lilibeth L. Sanchez
6 Secure the test results and
interpretations
Release the result to the
client/requesting agency
2 minutes/student Lilibeth L. Sanchez
End of Transaction (OSA)
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Schedule of Availability of Service:
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU students
What are the requirements:
Request letter for group testing per college
Assessment form and school ID for individual testing
Duration : 1 hour 50 minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Fees and
Charges
Person In-Charge
INDIVIDUAL TESTING
1 Present school ID and
assessment form
Check ID and assessment form 1 minute/client Lilibeth L. Sanchez
2 Schedule test administration 2 minutes/client Lilibeth L. Sanchez
3 Go back to testing unit on
scheduled time and date for
examination
Fill-out the log book
Conduct psychological test
Log-in transaction
1 hour/test
1 minute /client
Lilibeth L. Sanchez
Lilibeth L. Sanchez
4 Announce the release of test
result
1 minute/client Lilibeth L. Sanchez
5 Go back for the scheduled
release of test and receive
test results
Interpret test results to students
and conduct counseling if
needed
45 minutes Lilibeth L. Sanchez
Tomasa T. Lania
End of Transaction (OSA)
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Schedule of Availability of Service:
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU students
What are the requirements:
Request letter for group testing per college
Assessment form and school ID for individual testing
Duration : 1 hour 50 minutes
How to avail of the service
Step
Applicant/Client Office Activity Duration of
Activity
Fees and Charges Person In-Charge
GROUP TESTING PER COLLEGE
1 Prepare a communication letter
addressed to the Dean for the
administration and schedule of
psychological test.
30 minutes Lilibeth L. Sanchez
2 Float the communication letter to
all concerned offices;
Schedule test administration.
1 hour Lilibeth L. Sanchez
Rey V. Umayam
3 Report to testing unit on
scheduled time and date for
examination;
Fill-out the log book
Venue and schedule of testing
depends on the arrangement
between the Dean and the Chief of
the Testing Unit;
Conduct Psychological Test
1 hour/test
Depends on the
type of test
administered
Lilibeth L. Sanchez
4 Check and Interpret the test;
Make summary report of the result.
2 weeks Lilibeth L. Sanchez
Submit summary to all concerned
colleges
1 hour Lilibeth L. Sanchez
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5 Receive the test result on
scheduled date
Post announcements to all colleges
for individual dissemination of test
results
30 minutes Lilibeth L. Sanchez
Tomasa T. Lania
End of Transaction (OSA)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Currently Enrolled students: Assessment
Graduate students who will transfer : Duly signed clearance
Duration : 10 minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of Activity Fees and Charges Person In-Charge
1 Pay certification fee Collect payment and issue
OR
2 minutes P20.00 Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
2 -Present the OR and clearance
(Graduate and transfer students)
-Submit OR and present current
assessment (for currently enrolled
students)
-Collect the OR and check
the clearance
- Collect the OR and check
the assessment
1 minute Lilibeth L. Sanchez
Tomasa T. Lania
Rey V. Umayam
3 Print the requested
document (GMRC or
affidavit of lost)
5 minutes Lilibeth L. Sanchez
Tomasa T. Lania
Rey V. Umayam
4 Receive the GMRC/Affidavit of Loss Sign and release the
document
1 minute Lilibeth L. Sanchez
Tomasa T. Lania
5 Sign at the Log-Book Log the transaction 1 minute Lilibeth L. Sanchez
Tomasa T. Lania
Rey V. Umayam
End of Transaction OSA)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Walk –in clients : School ID
Referred clients : School ID, Referral Form
Shifters/Changing of Courses: Shifting Form, Certification of Grades
Issuance of admission Slip for Tardiness and Absenteeism: Excuse letter from parents and medical certificate
Duration :
Individual Counseling : 1 hour 20 minutes
Referral Consultation : 1 hour 30 minutes
Shifting/Changing of Courses: 1 hour
Issuance of Admission Form for Tardiness and absenteeism : 15 minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of Activity Person In-Charge
INDIVIDUAL COUNSELING
1 -Visit the Guidance counselor for
inquiries and request for counseling;
-Fill-out the counseling log-book
Received queries and do initial
interview
30 minutes Lilibeth L. Sanchez
Tomasa T. Lania
2 Schedule the date and time of
counseling
5 minutes Lilibeth L. Sanchez
Tomasa T. Lania
3 Attend counseling session on specified
time and date
Conduct counseling session 45 minutes Lilibeth L. Sanchez
Tomasa T. Lania
End of Transaction (OSA)
REFERRAL/CONSULTATION
1 -Referring party fills up the referral form;
-Fill-out the counseling log-book
-Received the referral form.
- Do initial interview with the referring
party
15 minutes Lilibeth L. Sanchez
Tomasa T. Lania
2 Issue call slip to the student through the 30 minutes Lilibeth L. Sanchez
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adviser or the guidance coordinator Tomasa T. Lania
3 Conduct counseling on the scheduled time
and date given to the referred student
45 minutes Lilibeth L. Sanchez
Tomasa T. Lania
End of Transaction (OSA)
SHIFTING/CHANGING OF COURSES
1 -Bring the duly signed shifting form by the
Department Chairman and College Dean
to the guidance office;
-Sign in at the log-book
-Received shifting form from the student.
2 minutes Lilibeth L. Sanchez
Tomasa T. Lania
2 -Interview the student for reasons for
shifting;
- Explain other requirements for shifting.
10 minutes Lilibeth L. Sanchez
Tomasa T. Lania
3 -Conduct interest test if needed.
-Check and prepare results
45 minutes Lilibeth L. Sanchez
Tomasa T. Lania
4 Sign the shifting form and direct the student
for the next step.
2 minutes Lilibeth L. Sanchez
Tomasa T. Lania
End of Transaction (OSA)
ISSUANCE OF ADMISSION FORM
1 -Sign in at the log book
-Secure admission slip from the guidance
counselor
-Issue admission form to the client
2 minutes Lilibeth L. Sanchez
Tomasa T. Lania
2 -Fill up the admission form;
- Attached documents as proof for stated
reason;
- Submit the document
-Interview the student about reasons for
absences/tardiness
10 minutes Lilibeth L. Sanchez
Tomasa T. Lania
3 Sign and release the admission form 2 minutes Lilibeth L. Sanchez
Tomasa T. Lania
End of Transaction (OSA)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Freshmen and Transfer students
What are the requirements:
Photocopy of Certificate of Good Moral Character, Form 137/138 and one (1) piece 2x2 ID picture
Duration : 10 days and 15 minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of Activity Fees and
Charges
Person In-Charge
1 -Proceed to the Student Housing Unit to check
the list with the address area and type of
boarding accredited BH/Dormitories.
-Secure a form
- Check the requirements of the
applicant;
- Issue Form
15 minutes Tomasa T. Lania
2 Submit accomplished form and requirements -Accept the form and
requirements.
- Instruct the applicant to proceed
for the selected boarding
house/dormitory.
15 minutes Tomasa T. Lania
3 Issue endorsement letter to the
dorm manager through a lodging
permit
5 minutes Tomasa T. Lania
4 Follow up students
accommodation based on the
Summary List of Dorm Occupants
submitted by the Accredited
Boarding Houses
10 working days Tomasa T. Lania
End of Transaction (OSA)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Student Organizations
What are the requirements:
Activity Permit
Duration : 2 minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Fees and
Charges
Person In-Charge
1 Present the activity permit signed by
the Student organization president,
College Dean, and Student
Organization Adviser.
Check the Student permit
if properly signed by the
authorities.
5 minutes Frederick Von Ibasco
2 Signing of Activity Permit 1 minute/client Frederick Von Ibasco
John N. Cabansag
End of Transaction (OSA)
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Schedule of Availability of Service:
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Student
What are the requirements:
Annual Clearance
Duration : 2 minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Fees and
Charges
Person In-Charge
1 Present the Annual Clearance duly
signed by the Department Chairman
and the Dean
Check the clearance if
properly signed by
authorities
1 minute/client Rey V. Umayam
2 Signing of Annual
Clearance
1 minute/client Dr. John N. Cabansag
End of Transaction (OSA)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Current and former students of the University
What are the requirements:
Transcript of records, Certificate of Good Moral Character, 2x2 picture and Resume
Duration : 15 minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of Activity Person In-Charge
1 Assist the client regarding their
queries
1 minute/client Elsa G. Bayot
2 Check available list of job
opportunities and posted job
vacancies
Provide list of job opportunities and
requirements
10 minutes/client Elsa G. Bayot
3 Provide necessary instructions to the
client
4 minutes Elsa G. Bayot
End of Transaction (OSA)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
All Students
What are the requirements:
Freshmen : Photocopy of High School Card; Certificate of Good Moral Character, assessment, Scholarship Contract and other
documents requested by the sponsoring agency
Old Students : Certification of Grades and other documents by the sponsoring agency.
Duration : 15 minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of Activity Person In-Charge
1 Secure scholarship form at the
Scholarship Unit
Issue Scholarship form 1 minute/client Elsa G. Bayot
2 -Submit accomplished form
-Present requirements
- Duly accomplished scholarship
contract
Received and check forms and
requirements
5 minutes/client Elsa G. Bayot
3 Classify and process scholarship
discounts
4 minutes Elsa G. Bayot
4 -Include the name of the
student on the master list
-File scholarship documents
5 minutes/client Elsa G. Bayot
End of Transaction (OSA)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Scholars
What are the requirements:
School ID
Duration : Three (3) minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Person In-Charge
1 Present valid student ID o Check if the student is included in the
master list of approved scholarship
grant with sponsors/benefactors
o Open the SIAS automated student
ledger
o Determine if balance is not more than
the amount to be paid by the
scholarship benefactor otherwise, the
student is not allowed to enroll, if ok,
click “allow to enroll”
3 minutes Deliarina Pintang
Randy Gaffud
End of Transaction (Accounting)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
ISU Graduates
What are the requirements:
Clearance Form
Duration : Five (5) minutes (automation)
Fifteen (15) minutes (manual)
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Person In-Charge
1 For Automation - Present the Clearance for
signature
Open and print the automated student ledger and
verify the balance, if none, the accounting In-
Charge affixes his initial
For ISU graduates, verify if graduation fee was
already paid
Signs the Clearance
3 minutes Deliarina Pintang
Randy Gaffud
Deliarina Pintang
Randy Gaffud
Marilyn Z. Cureg
For Manual (Old students before automation) -
Present clearance for signature (manual request)
Verify student registration form and master list for
student accounts from files (not included in the
automated accounting system)
If no balance, the accounting incharge affixes his
initial.
Signs Clearance
15 minutes Deliarina Pintang
Randy Gaffud
Deliarina Pintang
Randy Gaffud
Marilyn Z. Cureg
End of Transaction (Accounting)
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Schedule of Availability of Service
Monday to Friday 8:00am – 5:00pm
Who may avail of the Service: ISU Employees (for service records and certifications) ISU Students (for affidavit of loss)
What are the requirements: Request Form
Duration : One (1) minute
How to avail of the service:
Step
Applicant/Client Office Activity Duration of Activity
Fees and Charges Person In-Charge
1 Pay to secure Official Receipt Receives payment and issue OR
1 minute Service Record and Certifications- P30.00 Affidavit of Loss – P20.00
Amelia Martinez
Genevive Garcia Eva Caingat
Joy Lily Rueda
Adonis Angoluan End of Transaction (Cashier)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Matriculation Form and copy of previous OR
Duration : Four (4) minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Fees and
Charges
Person In-Charge
1 Present form to accounting office Re-assess fees 2 minutes Depends on
the balance
o Deliarina Pintang
o Randy Gaffud
2 Get the re-assessed forms and
proceed to Cashier’s Office for
payment
Receive payment and issue
OR
2 minutes Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
End of Transaction
(Cashier)
P a g e | 36
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Assessment Form
Duration : Two (2) minutes
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Fees and Charges Person In-Charge
1 Pay accounts Receive payment,
issue OR and permit
2 minutes Depends upon the
balance to be paid
Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
End of Transaction
(Cashier)
P a g e | 37
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Freshmen and Old Students
What are the requirements:
Enrollment Form (for freshmen)
Affidavit of Loss Form (for students who lost their ID)
Duration : One (1) minute
How to avail of the service:
Step
Applicant/Client Office Activity Duration of
Activity
Fees and
Charges
Person In-Charge
1 o Pay accounts
o In case of lost ID, show
affidavit of loss
o Receive payment, issue OR
o Verify Affidavit of Loss
1 minute
1 minute
P100.00 Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
End of Transaction (Cashier)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students currently enrolled at the Isabela State University
What are the requirements:
Valid ID
Duration : Twenty (20) minutes
How to avail of the service:
Step
Patient/Client Office Activity Duration
of Activity
Person In-Charge
1 Present Valid ID o Retrieve student’s medical records and takes necessary
vital signs and charts the brief history of present illness
5 minutes Carolyn Gadduang
Daisy Anolin
Ma. Elena Pascua
2 Proceed to the Consultation
Room
o Check up patient
o Explains the diagnosis of the disease
o Prescribes medicines and treatments needed
o Issues medical certificate or Parental Notification
10 minutes Dr. Pastor Lopez, Jr.
3 Proceed to the Nurse o Does nursing intervention and laboratory procedures
ordered by the physician
o Dispense oral medications and gives instruction as to
dosage and frequency of medicines
o Health lectures on cure and prevention of acquired
disease
15 minutes
Carolyn Gadduang
Daisy Anolin
Edison Co
Ma. Elena Pascua
End of Transaction (Health Services)
P a g e | 39
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students currently enrolled at the Isabela State University
What are the requirements:
Valid ID
Duration : Ten (10) minutes (without extraction)
Additional 1 hour if with extraction
How to avail of the service:
Step
Patient/Client Office Activity Duration of
Activity
Person In-Charge
1 Present Valid ID Retrieve student’s medical records and takes
necessary vital signs and charts the brief history of
present illness
5 minutes Evelyn Medina
2 Proceed to the Dental Room o Examines patient and extracts tooth
o I gives Oral Prophylaxis
1 hour Antoinette Obina
Evelyn Medina
3 Proceed to the Dentist I Dispense medications and gives instructions on the
medicines and how to take care of post extraction
or oral prophylaxis
5 minutes
Evelyn Medina
End of Transaction (Health Services)
P a g e | 40
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Faculty and Staff of ISU
What are the requirements:
Official Receipt
Duration : Three (3) minutes
How to avail of the service:
Step
Client Office Activity Duration of
Activity
Fees and
Charges
Person In-Charge
1 Fill up the request form and
proceed to the Cashier’s Office
for payment
P30.00
Amelia Martinez
Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
2 Submit Official Receipt Verify Service Record of the
requesting party
1 minute Fenita Labitoria
3 Prepare Service Record 1 minute Fenita Labitoria
4 Print Service Record
Signature of the
University Records
Officer
30 seconds Fenita Labitoria
Corazon R. Batarao
5 Receive Service Record Release Service Record 30 seconds Fenita Labitoria
Corazon R. Batarao
End of Transaction (Records Office)
P a g e | 41
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU; Graduates of ISU; Authorized Representatives; Faculty and Staff of ISU
What are the requirements:
Official Receipt
**The photocopied TOR document for authentication should be initialed at the Registrar’s Office
Duration : Four (4) minutes
How to avail of the service:
Step
Client Office Activity Duration of Activity Person In-Charge
1 Present the original copy of
document/record
Present the Official Receipt
Verify authenticity of the
document/record
1 minute Fenita Labitoria
Edsel Miguel
2 Have it stamped by the
authentication unit of the Central
Records Office
Stamp document/record 1 minute Fenita Labitoria
Edsel Miguel
3 Sign the documents 1 minute Corazon R. Batarao
4 Receive the authenticated
documents
Release the authenticated
documents
30 seconds Corazon R. Batarao
Fenita Labitoria
Edsel Miguel
End of Transaction (Records Office)
P a g e | 42
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Officials, Faculty and Staff on OB from other Campuses and/or agencies
What are the requirements:
Travel Order
Duration : Two (2) minutes
How to avail of the service:
Step
Client Office Activity Duration of
Activity
Person In-Charge
1 Present Travel Order Verify the Travel Order 30 seconds Corazon R. Batarao
Fenita Labitoria
Edsel Miguel
2 Register at the Visitor’s Logbook Fill up the date of appearance 30 seconds Corazon R. Batarao
Fenita Labitoria
Edsel Miguel
3 Receive Certificate of Appearance Release Certificate of Appearance 30 seconds Corazon R. Batarao
Fenita Labitoria
Edsel Miguel
End of Transaction (Records Office)
P a g e | 43
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Current and former employees of the University
What are the requirements:
Official Receipt
Duration : Five (5) minutes
How to avail of the service:
Step
Client Office Activity Duration of
Activity
Person In-Charge
1 Submit Official Receipt and
fill-up the Request Slip
Verify records according to the
request
2 minutes Vicente B. Mamauag
Corazon R. Batarao
Norma B. Delos Santos
Georgina M. Dioses
2 Prepares Certification 2 minutes Johoana B. Corbe
3 Signing of Clearance 30 seconds Vicente B. Mamauag
Corazon R. Batarao
Norma B. Delos Santos
Georgina M. Dioses
4 Receives the Requested
Certification
Release the Certification 30 seconds Johoana B. Corbe
End of Transaction (HRM Office)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Incoming freshmen students
What are the requirements:
Enrollment Form
Official Receipt
Duration : Six (6) minutes
How to avail of the service:
Step
Client Office Activity Duration of Activity Person In-Charge
1 Present Registration Form and
Official Receipt
Check if payment of ID was included in
the assessment form paid in the Cashier’s
Office
1 minute Aron James Salvador
John Reyes
Ferlando Claravall
2 Fill-up ID application form Check if complete/correct data was filled
up
1 minute Aron James Salvador
John Reyes
Ferlando Claravall
3 Picture Taking Prepare the camera for picture taking 1 minute Aron James Salvador
John Reyes
Ferlando Claravall
4 Sign for specimen signature Provide signature table for the student 1 minute Aron James Salvador
John Reyes
Ferlando Claravall
5 Receive the ID Print the student ID 2 minutes Aron James Salvador
John Reyes
Ferlando Claravall
End of Transaction (CBAO Office)
P a g e | 45
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Incoming freshmen students
What are the requirements:
Affidavit of Loss
Official Receipt
Damaged ID (for issuance of damage ID only)
Duration : Five (5) minutes
How to avail of the service:
Step
Client Office Activity Duration of
Activity
Person In-Charge
1 Submit OR and Affidavit of Loss Check the OR and the Affidavit of
Loss
1 minute Aron James Salvador
John Reyes
Ferlando Claravall
2 Picture Taking Prepare the camera for picture
taking
1 minute Aron James Salvador
John Reyes
Ferlando Claravall
3 Sign for specimen signature Provide signature table for the
student
1 minute Aron James Salvador
John Reyes
Ferlando Claravall
4 Receive the ID Print the student ID
2 minutes Aron James Salvador
John Reyes
Ferlando Claravall
End of Transaction (CBAO Office)
P a g e | 46
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Official Receipt
Duration : Depends upon the availability of the Uniform
How to avail of the service:
Step
Client Office Activity Duration of
Activity
Fees and Charges Person In-Charge
1 Pay Uniform for PE, Polo
and Textile Uniform
Collect Payment and
Issue OR to student
2 minutes PE T-shirt and jogging
pants-P330.00
Polo – P215.00
NSTP-P135.00
Leonila Maglines
Nenita Genove
2 Specify the size of PE and
polo
Record the size of
students
1 minute Nenita Genove
Jo Ann Lim
3 Wait for the release of the
uniform
Order size of uniform
to suppliers
Atleast 2
weeks
Leonila Maglines
Nenita Genove
Jo Ann Lim
4 Receive the ordered
Uniform
Release the uniform
based on the size as
ordered
2 minutes Leonila Maglines
Nenita Genove
Jo Ann Lim
End of Transaction (CBAO Office)
P a g e | 47
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Assessment Form
Duration : Three (3) minutes
How to avail of the service:
Step
Client Office Activity Duration of
Activity
Person In-Charge
1 Show assessment form Validate assessment form, record in
the log book and fill-up form for
release
2 minutes Hyacinth A. Villanueva
2 Receive Borrowers Card and
Internet Card
Issue Borrower’s &Internet Card 30 seconds Hyacinth A. Villanueva
In Case of Lost Borrower’s Card (BC)
Secure an Affidavit of Loss from
OSA
End of Transaction (Library)
P a g e | 48
Schedule of Availability of Service
Monday to Saturday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Borrower’s Card with picture
Duration : Three (3) minutes
How to avail of the service:
Step
Client Office Activity Duration of
Activity
Person In-Charge
1 Show Borrower’s Card Validate Borrower’s Card 1 minute Carmelyn Lachica
2 Receive the Book and sign in the
logbook and card
Fill up the Borrower’s Card and release
the book to the student
2 minutes Carmelyn Lachica
End of Transaction (Library)
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Schedule of Availability of Service
Monday to Saturday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Internet Card
Duration : Three (3) minutes
How to avail of the service:
Step
Client Office Activity Duration of
Activity
Person In-Charge
1 Show Internet Card Validate Internet Card 1 minute Merelisa R. Concordia
2 Sign in the logbook and may start
using the net in the internet room
Assist student in using the net 1 minute Merelisa R. Concordia
End of Transaction (Library)
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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
School ID and Borrower’s Card
Duration : Two (2) minutes
How to avail of the service:
Step
Client Office Activity Duration of
Activity
Person In-Charge
1 Show ID and Borrower’s Card Verify Borrower’s Card if no
liability in the Library
1 minute Ruby A. Lumaban
Aileen J. Lagmay
2 Receive Clearance Signs the clearance if no liability
and make remarks if client has
liability
1 minute Ruby A. Lumaban
Aileen J. Lagmay
End of Transaction (Library)