1. Zach Eli Beau

2.

Cedar Country is a Co-Op

• This is a service station

• Others have gas, oil, propane

To be a financially sound cooperative offering timely delivery of competitively priced products and services through a dedicated and well trained work force

3.

Supposed to be team based, run like top-down

Cedar Country has a Manager/Service Writer(Woody)

2 Full Time technicians, Ben and Mike

4.

The workers need to have a great understanding of vehicle operations and products.

They take classes when new technologies or problems arise to learn about them.

The technicians need to have an education in vehicle repair as well as vehicle operation and other things

Cant just walk in off the street and get a job

5.

Financials

• Profits, Markups, etc.

Employee Records

• Bad Driving record is an issue

Auto Value

• A type of Strategic Alliance to help each other out

6.

Mainly as a source for diagnostics and identifying potential problems in vehicles

• Determine best route to take to do repairs

• Locations of parts

• Step by step procedures

7.

No formal training

The employees do not actually get trained using the information system

Learn on the fly

New workers tend to watch current employees use the system to get the feel for what to do

8.

Alldata

• Gives different information about different vehicles and types of problems that type of vehicle has had

• Search by vehicle

• Very descriptive on the different types of problems and issues in various vehicles

9.

This is the main page

The technicians click on the appropriate link

10. 11.

Indentifix

• The techs put a problem they are having into the system.

• Then Identifix will show flow charts, diagrams, or various descriptions on how to fix the problem they are having.

• Info on the site flows with other companies that use the site.

• • Every shop that uses this can add info to the system

12. 13.

Cedar Country uses many types of units related to the systems of the enterprise

• They use card scanners for making payments

• Printers to print out diagrams and bills

• Additional scanners for Patron Points

• • There is also a call in service available that they use for Identifix to get further help

14. 15. 16. 17.

Windows

Alldata

Identifix

Basic word processing documents(no brand names)

18.

Cell Phones

• Only use for customers that have the techs personal cell number, no company issued cell phones

Landline Phones

• Each tech has a landline in their work area

Email

• Very rarely use, unless techs have the email and have no other way of reaching customer

19.

Other

• One interesting this is where they will send out a postcard if they had not had your vehicle in for awhile

• Sort of like a friendly reminder

20.

They have a basic wired connection using coaxial cables.

They use the Internet for various Auto Parts websites to order parts or tires

All employees have the same network access, regardless of the length of employment with the company

21.

Helps diagnose problems on vehicles

• Makes repairs less costly

All employees know how to use system

• All are good at using the system

• Not a complicated system

Can go right in and figure out the problem

• Keeps cost low and customer satisfaction high

22.

Can always be little problems that arise in diagnosis.

• If something is wrong with diagnosis, employees may assume it is right and waste time and customer money

If they are not giving a timely delivery of service, it is a violation of the mission statement

23.

Makes it possible to serve a large number of customers while upholding the mission statement

Keeps prices low for customers

Keeps time cars are in shop low

All employees seem efficient using the system

• This makes error and dissatisfaction by customers low

24.

Workers arent formally trained using system

Training on the fly

• May miss something while learning

• Could make them inefficient using the system

If the system has a glitch, it could make it slow the repair process

25.

Better advantage over small shop

• Alldata, Identifix

Systems allow effective and efficient service to customers

Alldata is highly organized

• Can look up all models, parts and specifications

Identifix keeps records of individual customers

• A personal touch, small business feel

• All services are recorded so they can identify past problems to help with identifying new problems

26.

The mission statement

• To be a financially sound cooperative offering timely delivery of competitively priced products and services through a dedicated and well trained work force.

Provides timely delivery of services at competitive pricing

• System helps because Alldata and Identifix help employees keep costs down and shop time at a minimum

27.

Cedar Country should not make any changes

Shouldnt upgrade right now either

The system they use is efficient and effective enough to uphold their mission statement

• They have been successful for many years and they have upheld their mission statement