ise 428 quality professional interview mr. mike drexler quality and process engineering manager at...

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ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford April 2014

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Slide 3 Armstrong World Industries Specializes in:  Design and manufacturing of floors and ceilings for commercial and residential applications  Macon, Ga facility produces ceiling tiles  Company has 35 plants in eight countries. Current Occupation ISE 428 Quality Interview by Weslie WillifordApril 2014

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Page 1: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

ISE 428Quality Professional InterviewMr. Mike DrexlerQuality and Process Engineering ManagerAt Armstrong World IndustriesInterviewed by Weslie Williford April 2014

Page 2: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 2

Mr. Mike Drexler

Background Information

ISE 428 Quality Interview by Weslie Williford April 2014

Title: Quality and Process Engineering Manager for Macon facility

Page 3: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 3

Armstrong World IndustriesSpecializes in:

Design and manufacturing of floors and ceilings for commercial and residential applications

Macon, Ga facility produces ceiling tiles Company has 35 plants in eight countries.

Current Occupation

ISE 428 Quality Interview by Weslie Williford April 2014

Page 4: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 4

Corporate Philosophy 1 Does your company's mission statement

mention quality? Yes

Does your company's mission statement mention customer service? Yes

Does the company have a separate quality mission statement? No

Interview

ISE 428 Quality Interview by Weslie Williford April 2014

Page 5: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 5

Corporate Philosophy 2 Does the company have a written quality

plan? If so, where is it located? We have quality procedures/standard

work/specifications but not a specific quality manual

In your organization, who is responsible for quality? Everyone, but I am the manager for quality

here in Macon

Interview

ISE 428 Quality Interview by Weslie Williford April 2014

Page 6: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 6

Corporate Philosophy 3 What are some job titles that relate to quality in

your company? What is the educational background for these positions? At Macon- Quality and Process Engineering

Manager, Technicians, Process Engineers- High school to secondary and post-secondary education. Typically in applied science. 

How does your organization define quality? That varies. As I said we have specifications

that must be met but we also are a company that creates a visual product so what may be acceptable to one may not be acceptable to another. Utilize claims to dictate product specifications related to visual.

Interview

ISE 428 Quality Interview by Weslie Williford April 2014

Page 7: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 7

Corporate Philosophy 4 How do you train/educate your employees

concerning quality issues? Standard work, methods, technical training.

How do your customers influence your quality program? We have to tailor specifications (and

processes) to meet the customers’ needs

Interview

ISE 428 Quality Interview by Weslie Williford April 2014

Page 8: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 8

Corporate Philosophy 5 Has your company ever applied for or

earned a national quality award or certification? (Baldrige Award, ISO 9000, CMMI, Other?) No

Do government regulations have a large impact on your quality procedures?   Yes, we have to meet specific UL requirements

for Noise Reduction, Flame spread, etc

Interview

ISE 428 Quality Interview by Weslie Williford April 2014

Page 9: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 9

Quality Methodology 1 Do you routinely collect data on the quality

of your product or process? Do you use statistics to analyze the data collected? Yes, everyday and yes again.

Do you use control charts? If so, what processes are charted? Yes, to many to mention but basically just

about every process is charted or monitored.

Interview

ISE 428 Quality Interview by Weslie Williford April 2014

Page 10: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 10

Quality Methodology 2 What kind of quality reporting techniques do

you use? Who generates the reports? Who sees the reports? I report quality to the LT. PEs report quality to

the line daily What kind of quality/process control

software do you use? (Excel, generic SPC, proprietary, etc). Minitab

Interview

ISE 428 Quality Interview by Weslie Williford

April 2014

Page 11: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 11

Quality Methodology 3 How do you monitor incoming materials

and/or your suppliers? COAs, site visits, testing etc

What percentage of your product is scrapped or reworked? Depends on product but we have a goal

around 5%. Some are much lower, some are much higher.

Interview

ISE 428 Quality Interview by Weslie Williford April 2014

Page 12: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 12

Quality Methodology 4 Has your organization ever issued a product

recall? If so, please identify the product and the date of the recall. Not willing to share that information.

Does your organization follow Six Sigma or Lean Sigma quality methodologies for process improvement? I would say our version of Lean and Six Sigma

is applied.

Interview

ISE 428 Quality Interview by Weslie Williford April 2014

Page 13: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 13

Quality Methodology 5 Are employees encouraged to obtain quality

credentials such as Certified Quality Engineer or Six Sigma Black Belt? Not necessarily encouraged but valued in

organization for sure.

Interview

ISE 428 Quality Interview by Weslie Williford April 2014

Page 14: ISE 428 Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford

Slide 14

Additional Information/ Permission to Publish

Dr. Joan Burtner has permission to publish the interview responses on her course website. (email April 2014)

ISE 428 Quality Interview by Weslie Williford April 2014