IS/ICT Management in the Modern Enterprise

Ota Novotný

University of Economics, Praguedept. of Information Technologies

Business – IS/ICT manage-ment

Business activities

Business processes

Applications

BP Management (9)

Application delivery (8)

EC/EP (1,2) BI (5) SCM (3)

ERP (4)

IS/ICT Management (6)Enterprise IS (7)

Presentation Outline

the position of IS/IT management in a company,

information products and services as a added value to the core business,

the role of top management in IS/IT, integration aspects, their possible

solution, reference models.

Information products and services as a added value to the core business

Busines, IT and sourcing strategy -goals, products and services, types of customers, partners,...

Core Process 1

Core Process "p"

Support Process 1 Support Process "pp"

IS/ICT Service 1 IS/ICT Service 2 IS/ICT Service "s"

Resource 1 Resource 2 Resource 3 Resource "r"

IS/ICTServices

Layer

IS/ICTResources

Layer

Product/Service 1

Product/Service "p"

StrategicManagement

Layer"S"

"P"

"S"

"R"

Market ofProducts

andServices

Market ofIS/ICT

Services

Market ofcompanyproducts

Market ofIS/ICT

Resources

Market ofIS/ICT

Resources

Custmers

Lease / sale ofsupefluous resources

"P"IS/ICT

ProcessesLayer

IS/ICT Process 2 IS/ICT Process jIS/ICT Process1

Market ofIS/ICT

Services

Suppliers forCore Processes

BusinessProcesses

Layer

Reference models

Modelling in the area of the enterprise management

Reasons for the reference models development and principles of their application

Application of the reference models principles into the area of IS/ICT management

IS/ICT management reference models

Purpose: Support for service oriented IS/ICT

management implementation Structured (formalised) overview of the

enterprise informatics structure and base for its planning and management

Support for the operational IS/ICT management tasks

Support for the long-term IS/ICT management tasks

IS/ICT management reference models

Differences from: IS/ICT operations management

tools (e.g. metasystem) IS/ICT management methodologies

(ITIL, COBIT, etc.)

IS/ICT management models – application examples

Model structure Cost of application upgrade (impact

analysis) SLA calculation

Model content Process catalogue Document examples Component characteristics

IS/ICT management models – service oriented approach

Busines, IT and sourcing strategy -goals, products and services, types of customers, partners,...

Core Process 1

Core Process "p"

Support Process 1 Support Process "pp"

IS/ICT Service 1 IS/ICT Service 2 IS/ICT Service "s"

Resource 1 Resource 2 Resource 3 Resource "r"

IS/ICTServices

Layer

IS/ICTResources

Layer

Product/Service 1

Product/Service "p"

StrategicManagement

Layer"S"

"P"

"S"

"R"

Market ofProducts

andServices

Market ofIS/ICT

Services

Market ofcompanyproducts

Market ofIS/ICT

Resources

Market ofIS/ICT

Resources

Custmers

Lease / sale ofsupefluous resources

"P"IS/ICT

ProcessesLayer

IS/ICT Process 2 IS/ICT Process jIS/ICT Process1

Market ofIS/ICT

Services

Suppliers forCore Processes

BusinessProcesses

Layer

Cobit Framework

In order to provide the information that the organisation needs to achieve its objectives, IT resources need to be managed by a set of naturally grouped processes.

Cobit Framework

COBIT 3rd Edition is the most recent version of Control Objectives for Information and related Technology, first released by the Information Systems Audit and Control Foundation (ISACF) in 1996. The 2nd edition, reflecting an increase in the number of source documents, a revision in the high-level and detailed control objectives and the addition of the Implementation Tool Set, was published in 1998. The 3rd edition marks the entry of a new primary publisher for COBIT: the IT Governance Institute.

COBIT

IS/ICT management reference models – structure

Components Relations Content

IS/ICT management reference models – key components

Org. unit

User

Service

IS/ICT Activity

Application

Computer

IS/ICT Process

Ent. Process

IS/ICT management reference models – key relations

Org. unit

User

Service

IS/ICT Activity

Application

Computer

IS/ICT Process

Ent. Process

IS/ICT management reference models – content

Org. unit

User

Service

IS/ICT Activity

Application

Computer

IS/ICT Process

Ent. Process

Full

Part

None

KIT reference model

History First version – 1999 Based on IS/ICT metasystem project results

Application Information strategy IS/ICT management processes and tasks

definition IS/ICT management support

KIT reference model – components

Org. unit

User

Locality

Partner

Service

Activity

OS-SW

Applications

Computers

Peripheries

Project

IS/ICT Process

Ent. Process

Data

Role

Maturity

CSF

Metrics

Dimensions

KIT reference model – content

Org. unit

User

Locality

Partner

Service

Activity

OS-SW

Applications

Computers

Peripheries

Project

IS/ICT Process

Ent. Process

Data

Role

Maturity

CSF

Metrics

DimensionsFull

Part

None

(1) IS/ICT Strategic Management(objectives, architectures, standards, projects, schedule, budget,

rules, ...)

(2) Planning,

organization, integration

and coordination

of IS/ICT development

(9) IS/ICT development projects management (development, maintenance, implementation)

(10) IS/ICT operations management (services and resources)

(5) Financial management

(6) IS/ICT personnel resources management

(7) Data resources management

(8) Technology and configuration management

(ASW, ZSW, HW, LAN, WAN...)

(3) Service management (relations to customers and suppliers)

(4) Service support(reliability, availability,

compliance to regulations, integrity, risk management)

IS/ICT Tactical Management

IS/ICT Resources managementIS/ICT Services management

IS/ICT Operational Management

KIT reference model – IS/ICT processes

KIT reference model implementation

Kick-out workshop Model components selection Model relations selection Model database and front-end customization Model front-end training Component and relations editing (coached) Integrity reports generation Model application

KIT reference model implementation – lessons learned

Positive IS/ICT management is motivated i a way – „We are

building our IS/ICT management system“ Easy to use tool Structured approach – no plain text – better integrity Knowledge moved from heads to shared resource

Other KIT model is no COTS It cannot be implemented without coaching Still need a customization IS/ICT managers are different – therefore each

implementation is different

KIT reference model – plans for the future

Content versions Content profiling

IS/ICT MANAGEMENT REFERENCE MODEL

Questions ?