PRESENTED BY : NITIN DHADAGE SAGAR LAHOTI SMITA THORAT LEENA JADHAV ROHAN CHAVAN JAYASHANKARAN IYER 11 29 55 21 07 19

ABOUT ISO INTERNATIONAL ORGANIZATION OF STANDARDIZATION DERIVED FROM THE GREEK WORD ISOS , MEANING EQUAL EQUAL IS SIMILAR TO THE WORD STANDARD ISO TECH COMMITTEE - TC 176 STARTED IN 1979 IN GENEVA

WHAT IS ISO ? AN INTERNATIONALLY ACCEPTED MANAGEMENT MODEL THAT MAKES A COMPANY DOCUMENT THEIR PROCESSES TO MAINTAIN CONSISTENT PRACTICES METHOD THAT DICTATES HOW A COMPANY SHOULD PRODUCE THEIR PRODUCTS THROUGH A RIGOROUS DOCUMENTATION PROCESS STANDARDS CREATED IN 1987 TO ELIMINATE COUNTRY TO COUNTRY DIFFERENCES, TO ELIMINATE TERMINOLOGY CONFUSION, TO INCREASE QUALITY AWARENESS

INTRODUCTION TO ISO 9000

ISO 9000 ISO 9000 IS PRIMARILY CONCERNED WITH "QUALITY MANAGEMENT DEFINITION OF "QUALITY" IN ISO 9000 REFERS TO ALL THOSE FEATURES OF A PRODUCT (OR SERVICE) WHICH ARE REQUIRED BY THE CUSTOMER "QUALITY MANAGEMENT" MEANS WHAT THE ORGANIZATION DOES TO ENSURE THAT ITS PRODUCTS CONFORM TO THE CUSTOMER'S REQUIREMENTS. VARIOUS QUALITY MANAGEMENT ADOPTED FOR ISO 9000:2000

PRINCIPLES

ISO 9000 ISO 9000 WAS CONCEIVED IN 1987, UPDATED IN 1994, AND AGAIN IN 2000 THE REASONS FOR INTERNATIONAL STANDARDS ARE: y A CHEAPER PRODUCT y LESS WASTE y GREATER INTEROPERABILITY BETWEEN PRODUCTS y IMPROVED USABILITY y EASE OF MAINTENANCE THE ISO 9000 STANDARDS APPLY TO ALL KINDS OF ORGANIZATIONS IN ALL KINDS OF AREAS

WHY USE ISO 9000 FOR A COMPANY THAT DOES NOT HAVE A FORMALIZED METHOD OF MANAGEMENT CREATES CHAOS PROVIDES A HIGHLY ORGANIZED STRUCTURE OF OPERATION OFFERS A COMPETITIVE EDGE FOR COMPANIES REQUIRED FOR SURVIVAL CUSTOMER SATISFACTION

WHY USE ISO 9000 EMPLOYEE CONFIDENCE ALL PREVIOUS POINTS LEAD TO ONE THING INCREASED PROFITS AND KNOWING THAT A PRODUCT OF HIGHER

QUALITY IS BEING PRODUCED

IMPLEMENTING ISO 90001) DECIDE WHETHER TO DO IT OR NOT 2) SELECT A QUALITY MANAGER 3) SET UP THE ISO 9000 GROUP 4) FOSTER EMPLOYEE CONFIDENCE 5) WRITE A QUALITY POLICY

IMPLEMENTING ISO 90006) DEFINE EMPLOYEE RESPONSIBILITIES 7) CREATE A MANUAL 8) GET AUDITED 9) GET CERTIFIED 10) MAINTAIN CERTIFICATION

ISO 9000 FAMILY ISO 9001 - DEALS WITH DESIGN INPUT AND OUTPUT, VERIFICATION, CHANGES, DEVELOPMENT, PRODUCTION, INSTALLATION, SERVICING. DOES NOT DEAL WITH THE DESIGN PROCESS ITSELF ISO 9002 - PRIMARILY DEALS WITH PRODUCTION OPERATIONS AND ASSEMBLY ISO 9003 - DEALS WITH FINAL INSPECTION AND TESTING ISO 9004 - ORGANIZATIONS THAT PROVIDE SERVICES TO CUSTOMERS

ISO 9000:2000 REVISED FROM ISO 9000:1994 FOR ORGANIZATIONS THAT ARE ALREADY CERTIFIED TO UPDATE THEIR QUALITY SYSTEMS DIFFERS FROM ISO 9001:1994 IN TERMS OF QUALITY MODELS EMPHASIZES CONTINUAL IMPROVEMENT, MANAGEMENT RESPONSIBILITY, AND RESOURCES MANAGEMENT IT IS MORE BROADER

REASONS TO COMPLY MARKETING PUBLIC PROJECTS &10% Improve quality 10% - Other reasons 15%Access new markets 15% - Gain competitive advantage 35% Pressured by customers 15% - Need to anticipate registration

GOVT REQUIREMENTS

STUDY CONDUCTED BY RAYNER AND PORTER

OVERSEAS TRADE & MARKET AND BIG BUSINESS THREATS REDUCE TIME FAILURE & COSTS OF CUSTOMERS CLAIMS. IMPROVE CUSTOMER SERVICE AND CUSTOMER LOYALTY

DRAWBACKS TO ISO 9000 NO GUARANTEE OF PROFITABLE RESULTS BUREAUCRATIC PROCESSES ISO IS NOT CHEAP, BOTH IN TIME AND MONEY PROJECTS NEED IMPLEMENTATION

TO

BE

HALTED

FOR

THE

BENEFITS OF ISO 9000A STUDY CONDUCTED BY MCADAM AND MCKEOWN SHOWS : 37% - INCREASED PRODUCTIVITY 23% - INTERNAL BENEFITS (I.E. REDUCED COST) 14% - GREATER CONTROL 37% OF THE BUSINESSES RECEIVED BENEFITS WITHIN THE FIRST YEAR OF ISO 9000 CERTIFICATION

BENEFITS OF ISO 9000 CUSTOMERS CAN BE CONFIDENT IN A COMPANY THAT KNOWS THE IMPORTANCE OF QUALITY ASSURANCE ENHANCEMENT OF :

SALES & QUALITY COMPETITIVENES RECORD KEEPING INTERNAL COMMUNICATION & OPERATIONS CUSTOMER SATISFACTION & RETENTION MARKETING & INTERNATIONAL TRADE EMPLOYEE MOTIVATION & PRODUCTIVITY

THEREFORE, INCREASE IN PROFITS

INTRODUCTION TO ISO 14000

ISO 14000 ISO 14000 REFERS TO A FAMILY OF VOLUNTARY STANDARDS AND GUIDANCE DOCUMENTS TO HELP ORGANIZATIONS ENVIRONMENTAL ISSUES. THE BASIC CONCEPT UNDERLYING THE ISO 14000 SERIES IS THAT IN ORDER TO CONSISTENTLY MEET ENVIRONMENTAL PERFORMANCE EXPECTATIONS, AN ORGANIZATION MUST IMPLEMENT AND MAINTAIN AN EFFECTIVE ENVIRONMENTAL MANAGEMENT SYSTEM.

HISTORY ISO 14000 WAS DEVELOPED COMMITTEE ISO/207

BY

TECHNICAL

IN 1996, ISO ADOPTED THE FIRST AND MOST IMPORTANT OF THE ISO 14000 SERIES STANDARDS, ISO 14001. THE ISO 14000 SERIES STANDARDS APPLY A MANAGEMENT SYSTEMS APPROACH TO AN ORGANIZATIONS ENVIRONMENTAL ISSUES IMPLEMENTED IN 132 COUNTRIES

ABOUT ISO 14000 THE INTERNATIONAL ORGANIZATION FOR STANDARDIZATION HAD LED TO THE DEVELOPMENT OF THE INTERNATIONAL STANDARD FOR ENVIRONMENTAL MANAGEMENT SYSTEM SERIES (ISO 14000). IN THE PRESENT DAY, ENVIRONMENTAL MATTER IS NOT LIMITED ONLY IN ONE COUNTRY OR SPECIFIC AREA. THE ENVIRONMENTAL IMPACT EFFECTS EVERYWHERE AND LEADS TO PROBLEM ALL OVER THE WORLD. ENVIRONMENTAL CONSERVATION HAS BECOME SO COMPLICATED THAT IT CAUSES PRESSURE TO ALL BUSINESS ORGANIZATIONS.

Environmental management system

Environmental Communication

Greenhouse gas accounting and Verification

Life Cycle analysis

ISO/TC 207 ISO 14000 Family

Environmental aspects of product

Environmental Performance evaluation

Environmental labels

ISO 14000 WHAT?

WHY?

HOW?

GOAL OF ISO 14000 PREVENTION OF POLLUTION. CONTINUAL ENVIRONMENTAL IMPROVEMENT. COMMITMENT TO COMPLY WITH ENVIRONMENTAL LAWS AND REGULATIONS APPLICABLE IN SIZE AND SCOPE. ESTABLISH FRAMEWORK FOR SETTING REVIEWING OBJECTIVES AND TARGETS

AND

DOCUMENTED, IMPLEMENTED, MAINTAINED, AND COMMUNICATED TO EMPLOYEES. AVAILABLE TO THE PUBLIC

WHY USE ISO 14000? INTERNAL BENEFITS : REDUCE INCIDENTS AND LIABILITY EFFICIENCY PERFORMANCE IMPROVED CORPORATE CULTURE

WHY USE ISO 14000? EXTERNAL BENEFITS : THIRD PARTY ASSURANCE AND RECOGNITION: MARKET ACCESS & REGULATORY RELIEF EXPRESSION OF DUE DILIGENCE PUBLIC IMAGE AND COMMUNITY RELATIONS: FINANCIAL MARKETS

ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL POLICY

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY

ENVIRONMENTAL MANAGEMENT SYSTEM

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING: Identifying and Evaluating Aspects Identifying Legal Requirements Fixing Goals and Targets Establishing Environmental Management Programs

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING IMPLEMENTATION AND OPERATION: Organization and Personnel Training, Awareness and Professional Competence Communication EMS Documentation Control of Documentation Operational Control Emergency Plan and Answer Capacity

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING IMPLEMENTATION & OPERATION CHECKING AND CORRECTIVE ACTION: Monitoring and Measurement Non Conformity, Corrective and Preventive Actions EMS Audit

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING MANAGEMENT REVIEW: Redefinition of Targets Modification of Policy required Modification Documentation IMPLEMENTATION & OPERATION

if of

CHECKING & CORRECTIVE ACTION

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING MANAGEMENT REVIEW IMPLEMENTATION & OPERATION

CHECKING & CORRECTIVE ACTION

ENVIRONMENTAL DECLARATION

JAMSHEDPUR, FIRST ISO 14001 CITY IN THE COUNTRY

ENERGY USE REDUCTIONWays of effective energy Results/ Benefits utilization

Modernisation of plant and machinery Use of fuel substitutes Recovery and re-use of by-products Retirement of old units.

Drop in energy consumption from 45.39 G. Joules/tonne to 29.52 G. Joules/ tonne of crude steel Reduction in labour cost

WATER USE REDUCTIONWays of effective Water Results/Benefits utilization

Close monitoring of water losses Recycling of ash Quenching water from power houses Recycling of treated sewage water for steel making and of waste water from various drains

Water consumption has reduced by more than 4.2% Supply of water for domestic use Total pollutant discharge in waste water streams from 0.211 to 0.178

RECYCLINGWays of effective recycling and use of raw materials Raw materials from its captive mines and collieries Purchase of waste material from the market Results/ Benefits

Reduced raw material consumption from 3.93 t/tss in 1999-2000 to 3.12 t/tss Reduced labor cost

Savings = Rs 114 Lacs. Investment = Rs 21 Lacs

Recovery of exhaust steam of turbo boosters by application of Thermocompressor.

BENEFITS OF ISO 14000 LESS POLLUTION REDUCED COST DUE TO WASTE MANAGEMENT SAVINGS IN CONSUMPTION OF RESOURCES, ENERGY AND RAW MATERIALS LOWER DISTRIBUTION COST CONTINUAL IMPROVEMENT OF ENVIRONMENTAL PERFORMANCE IMPROVED CORPORATE IMAGE AMONG y CUSTOMERS y REGULATORS y PUBLIC HIGHER QUALITY GOODS AND SERVICES, INCREASED LEVELS OF SAFETY, INCREASED PROFITS.

ISO 14000 DOESN T STAND FOR IS NOT A PRODUCT AND PERFORMANCE STANDARD. DOES NOT ESTABLISH LEVELS OF POLLUTANTS OR PERFORMANCE. DOES NOT ESTABLISH TEST STANDARDS. DOES NOT INVOLVE INITIAL PERFORMANCE TESTING. DOES NOT REQUIRES PERFORMANCE GOAL.

OR

ESTABLISH

FINAL

DOES NOT REQUIRE THE MEETING OF ZERO EMISSIONS. DOES NOT MANDATE BEST PRACTICE TECHNOLOGY. DOES NOT REQUIRE DISCLOSURE OF PERFORMANCE LEVELS. DOES NOT REQUIRE DISCLOSURE OF AUDIT RESULTS.

SIMILARITIES ISO 14000 AND ISO 9000 POLICY AND DEFINED ORGANIZATION AND RESPONSIBILITIES DEFINED AND DOCUMENTED STANDARD PRACTICES CONTROL OF CRITICAL OPERATIONS DOCUMENT CONTROL TRAINING RECORDS SYSTEM INTERNAL AUDITS CORRECTIVE ACTION SYSTEM MANAGEMENT REVIEW FOR CONTINUAL IMPROVEMENT

DIFFERENCES ISO 14000 AND ISO 9000ISO 9000 ISO 14000 1.ENCOURAGE ORGANIZATIONS TO INSTITUTE QUALITY ASSURANCE MANAGEMENT PROGRAMS. 2.THE MAJOR SYSTEM REQUIREMENTS ARE DEFINED BY CUSTOMERS 1.DEALS WITH THE MANAGEMENT OF THE ENVIRONMENTAL EFFECTS OF AN ORGANIZATION 2.CUSTOMERS AS WELL AS MANY ADDITIONAL STAKEHOLDERS

3.INCLUDES EVALUATION OF SUPPLIERS AND REVIEW OF CUSTOMER CONTRACTS.

3.INCLUDE METHODS OF EVALUATING ENVIRONMENTAL IMPACTS AND SYSTEMS

4.THE GOALS OF A QUALITY SYSTEM ARE GENERALLY QUITE CLEAR

4.THE SITUATION FOR ENVIRONMENTAL SYSTEMS IS NOT SO STRAIGHTFORWARD

THANK YOU