iso 9000 awareness presentation 8-27-15

8/17/2019 ISO 9000 Awareness Presentation 8-27-15

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Awareness and Use ofISO 9000:2015

“Quality Management

Systems —Fundamentals and

Vocabulary”Normative Reference for ISO

9!"#!$ 1Compliments of US TAG to ISO TC 17 !"2"2015


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#$rpose and S%ope

• T&e p$rpose of t&is presentation is to stress t&eimportan%e of $sin' ISO 9000:2015 for t&ea$ditin' and implementation of ISO 9001:2015

• T&e presentation is intended to (e $sed fortrainin' () t&e p$(li%

!"2"2015Compliments of US TAG to ISO TC17

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*

“+ormati,e -eferen%es.

As /$oted dire%tl) from ISO 9001:2015

“T&e followin' referen%ed

do%$ments are indis%ensablefor t&e appli%ation of t&is

do%$ment:.

“ISO 9000:2015 Qualitymanagement systems —

Fundamentals and vocabulary”

*Compliments of US TAG to ISO TC 17 !"2"2015


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&indis%ensable”

• adjective indispensa(le 6in8di8spent;8s


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ISO 9000 Series• ISO 9 , / Quality management systems

— Fundamentals and vocabulary o ISO 9000 pro,ides an essential (a%'ro$nd for t&e

proper $nderstandin' and implementation of t&e ISO9001 International Standard

•

ISO 9! 0 Quality Management Systems -Requirement o ISO 9001 spe%iHes re/$irements aimed primaril) at

'i,in' %onHden%e in t&e prod$%ts and ser,i%es pro,ided() an or'aniation and t&ere() impro,in' %$stomer

satisfa%tion• ISO 91 , Managing for the sustained

success of an organization - 2 3ualitymanagement a%%roac)o ISO 9003 #ro,ides '$idan%e for or'aniations t&at

%&oose to pro'ress (e)ond t&e re/$irements of t&e ISO 5!"2"2015Compliments of US TAG to ISO TC 17


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5ommon 6roundStandards 7)ic) Normative referenceISO 9! also re3uire t)e use of ISO98Some %rime e.am%les are s)o7n )ere"

• S2 2S 9!5"#9 0 2eros%ace ,-e/$irements

• ISO :S !;919"#9 , 2utomotive,-e/$irements

•

ISO !


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5ontents

Fore7ord M Introduction

! Sco%e

# Fundamental conce%ts and 3uality

management %rinci%les

#?! 6eneral

#?# Fundamental conce%ts

221 K$alit)

222 K$alit) mana'ement s)stem

22* Conte=t of an or'aniation223 Interested parties

225 S$pport

Compliments of US TAG to ISO TC 17 !"2"2015

Nes%ripti,e

lan'$a'e wit&nore/$irements


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5ontents 5ontinued

#?< Quality management%rinci%les

2*1 C$stomer fo%$s

2*2 eaders&ip2** n'a'ement of people2*3 #ro%ess approa%&2*5 Impro,ement

2* ,iden%e8(ased de%ision main'2*7 -elations&ip mana'ement

Compliments of US TAG to ISO TC 17 !"2"2015

+ore/$irementsPideas $sef$lin '$idin'or'aniationsQa%tions Used

as a (asis forde,elopin'ISO 9001


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#?1 *evelo%ing t)e QMS usingfundamental conce%ts and%rinci%les

231 KFS model 232 Ne,elopment of a KFS

23* KFS standards ot&er

mana'ement s)stems and e=%ellen%emodels

9!"2"2015Compliments of US TAG to ISO TC 17

5ontents 5ontinued


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< :erms and de+nitions , Terms related

to *! data informationand do%$ment

*9 %$stomer

*10 %&ara%teristi%*11 determination

*12 a%tion

*1* a$dit

*1 person or people

*2 or'aniation

** a%ti,it)

*3 pro%ess

*5 s)stem

* re/$irement

*7 res$lt


10

-e/$ired deHnitions of terms $sedin re/$irements standards s$%& as

ISO 9001


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5ontents 5ontinued

2nne. 25once%t relations)i%s andt)eir gra%)ical re%resentation

@ibliogra%)y 2l%)abetical inde. of

terms


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Con%ept dia'ramsaid in $nderstandin'of interrelations&ipsamon' terms and

%on%epts


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e o o roper ) s n'9000

Tain' ISO 9001:2015 %la$se 1021dP for e=ample:

•“T&e Or'aniation s&all revie7 t)eeectiveness of any corrective action taAen.

R) s$(stit$tin' “eBe%ti,eness. and “%orre%ti,ea%tion. wit& t&eir deHnitions from ISO 9000 t&is

statement (e%omes:

• T&e Or'aniation s&all revie7 t)e “etent to!hich "lanned activities are realized and

"lanned results are achieved# for any “action

taAen to eliminate the cause of anonconformity and to "revent recurrence#



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Bnderstanding t)e de$nitions andfundamental conce"ts in ISO9!"#!$

• Interested%arty

• RisA

•RisA,based

t)inAing

• 4rovider

• *ocumented

information• Cectiveness

1*

• 5om%etence

•Out%ut

• Information

• Informationsystem

• Veri+cation• Validation

• 5orrectiveaction

• 4reventive

:)e Follo7ing are e.am%les of some of t)eNe78 Revised or Removed :erms of ISO

9!Ne7

Ne7

Ne7

Ne7

Ne7

Revised

Revised

Revised

Revised Revised

Revised

Revised

Revised

Removed

!"2"2015Compliments of US TAG to ISO TC 17


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+ew “Terms. in t&e Hrst Cla$ses of ISO9001:2015

1 S%ope of standard2 +ormati,e referen%es

* Terms and deHnitions

1? &5onte.t of t)e organiDation”

31 Understandin' t&e or'aniation and its “conte.t”32 Understandin' t&e needs and e=pe%tations of

“interested %arties”

3* Neterminin' t&e s%ope of t&e /$alit) mana'ements)stem 8 (; t&e re/$irements of rele,ant “interested%arties”

33 K$alit) mana'ement s)stem and its pro%esses 8 f;address t&e &risAs &

$? &>eaders)i%”

;? &4lanning”“ ”



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Understandin' “Conte=t.

5onte.t of an organiDation• Understandin' t&e %onte=t of t&e or'aniation is a

pro%ess T&is pro%ess determines fa%tors w&i%&

in$en%e t&e or'aniationQs p$rpose o(>e%ti,es ands$staina(ilit)

5onte.t of t)e organiDation• Com(ination of internal M e=ternal iss$es t&at %an

&a,e an eBe%t on an or'aniationQs approa%& tode,elopin' and a%&ie,in' its o(>e%ti,es



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Understandin' “Interested #arties.

&en determinin' t&e s%ope of t&e or'aniation we s&all%onsider t&e e=pe%tations of rele,ant interested parties

2ll of t)e follo7ing can be Einterested %artiesE• person &a,in' an interest in t&e s$%%ess of an or'aniation

• person t&at %an aBe%t an a%ti,it)

• or'aniation t&at per%ei,es itself to (e aBe%ted () a de%ision• stae&older

• person &a,in' an interest in t&e performan%e of anor'aniation

•

pro,iders re'$lators• %ompetitors

• opposin' press$re 'ro$p

• T&ere are more



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Understandin' “-is. T&e term “-is. &as (een added to ISO 9001:2015

and is noted in man) pla%es t&ro$'&o$t t&estandard

“-is. 8 eBe%t of $n%ertaint) positi,e or ne'ati,e

%onse/$en%e or lieli&ood referen%e topotential e,ents t&e %onse/$en%es of an e,ent

T&is ma) appl) for e=ample toP a prod$%tser,i%e pro%ess pro,ider %$stomer %ons$meren,ironment emplo)ee M t&e %ompetition



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Assistin' Or'aniations

• :)e 4rice of ISO 9 is !(< t)e cost ofot)er ISO standards of similar siDe

• ISO 9000 terms are (roen down ()

%ate'or) to promote international$nderstandin' and in%rease %onHden%e int&e 'lo(al maret

• T&e ele%troni% Ado(e ,ersion of ISO 9000

in%l$des %li%8on n$meri%al lins for deHnedterms

• ASK oBers standard ($ndle pa%a'es topromote t&e $se of +ormati,e -eferen%eNo%$ments 1!!"2"2015Compliments of US TAG to ISO TC 17

-e eren%e n s or a t ona


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-e eren%e n s or a t onaInformation

• #a$l #almes arti%le L “&atQs +ormati,eAn)wa).o &ttp:""wwwinsidestandards%om"iso8900020158w&ats8normati,e8

an)wa)"

• ASKor' Standards Conne%tiono &ttp:""as/or'"standards%onne%tion"

• ASKor' Standards Centralo &ttp:""as/or'"nowled'e8%enter"standards8iso8900182015&tml

• ASK Standards C&annelo &ttp:"",ideosas/or'"as/8standards8%&annel

• ISO"VNIS 9000:2015 +OT G$idan%e on someadditional fre/$entl)8$sed words in t&e KFS standardsde,eloped () ISO"TC 17 and w&i%& &a,e anidentiHed di%tionar) meanin' is pro,ided in a 'lossar)a,aila(le at:o

&ttp:""wwwisoor'"iso"0*Wterminolo')W$sedWinWisoW9000Wfamil)pdf


iso 9000 awareness presentation 8-27-15

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