iso 9000 introduction slide show for shipping and logistics company
DESCRIPTION
This is just a start up support document . We can assist you fully until you get the ISO certification. Call us for any help .TRANSCRIPT
ISO 9001-2000 QUALITY MANAGEMENT SYSTEM
SUPPORT SERVICES
Specially for Shipping Forwarding and Liner services -
An Introduction
ISO 9001 – 2000 Basic requirements
The important Quality Management system requirements are :
• Quality Manual , procedure Manual , Instruction Manual
• Quality Policy , Quality Objectives Management responsibility and Commitment
• Control of Documents and Records• Quality Records and Support Documents
• Customer Focus and related Processes • Management Review , Internal
Communication • Human resources , Training ,
Competence • Purchasing and verification • Continuous improvements , Corrective
and Preventive Actions • Customer Satisfaction and Internal
Quality Audit
Departments (Normal) in a Liner Company
• Documentation and B/L
• Imports • Exports • Transhipment • Customer Service • Inventory • Pricing • Sales and Marketing
Normal Documents maintained in a Liner Company
• Bill of Lading • Sale Agreement • Booking Advice • Draft B/L• Transhipment Report• Arrival Notice • Sailing Schedules• Terminal Departure Reports• Job sheet for Switching B/L• Vessel Details • Claims
• Import Book• Out Movement Report• Agency List• Proforma Invoice• Trucking Bill• Invoice• Purchase Register• Booking Confirmation sheet • Feeder Bills• GST Reports• Loading Reports• Inventory Daily Report• Master Lists
OUR APPROACH TO QMS SUPPORT SERVICES
• We do TRAINING LED CONSULTANCY services .
• We Train your CORE TEAM called Steering Committee for QMS Implementation and see to it that it perculates down the line to every staff .
ASSISTANCE TO DEVELOP BUSINESS PROCESS PLAN
• Listing out the Processes in each Discipline of the Business conducted.
• Linking the Processes • Listing the Interfaces and
supports• Developing the FLOW
CHART of processes.• Testing the Links and
forming the Chain • Testing the Chain with
Documents flow.
OUR SERVICE PROCESS PLAN-1
• Formation of Steering Committee
• Involvement of Top Management
• Orientation to QMS
• Orientation to ISO 9001 – 2000
• Appointment of QMR / DQMR
• Finalization of Depts
OUR SERVICE PROCESS PLAN -2
• Quality Procedures Formation
• Quality Instructions formation
• Quality Manual Completion • Scope for ISO ,Quality
Policy , Quality Objectives ……….
• Quality Activities Compiling
• Company POLICIES Formation
OUR SERVICE PROCESS PLAN - 3
• Procedure Walk Through. • Amendment to Procedure
manual • Finalization of Procedure
manual
• Formation of Internal Quality Auditor Team
• Orientation to IQA • Training on IQA • Preparation of IQA
Checklists
OUR SERVICE PROCESS PLAN –4
• IQA Scheduling • Conducting IQA • Corrective actions on IQA
• Preparation of MASTER LISTS for the Company.
• Matching of ISO REQUIREMENTS with Company’s complete Quality Activities
OUR SERVICE PROCESS PLAN -5
• Conducting of COMPANY AUDIT .
• Corrective action plan on Audit Results.
• Management Review meeting
• Selection of Certification Body
• Submission of Quality Manuals to Body
• Date finalization for Certification Audit
OUR SERVICE PROCESS PLAN -6
• Support during Certification Audit
• Planning for Survilience Audit.
• Assistance for further Qualification
• Post Certification assistance on exigencies ( on request – special)
• Long term business association
OUR CONTACT NUMBERS: • CEO GLOBAL PTE LTD., SINGAPORE CEO PVT LTD ., 044-26421443 , 1441, 1442 Contact Persons : Mr. Deen - +919448193270
• Mr.Eashwer – +919600000626 , +919444956432• Mr. Bobby - +919444381240
• E mails : [email protected] [email protected]
OUR MISSION STATEMENTS
OUR QUALITY SLOGAN :
• RIGHT FIRST TIME , ON TIME AND EVERY TIME ………..
OUR QUALITY POLICY :
• OUR SURVIVAL IS HIDDEN IN OUR CUSTOMER’S SUCCESS ………