iso management
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The ISO 9002 QualityThe ISO 9002 QualityAssurance ManagementAssurance Management
SystemSystem
For
SCHOOLS
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QUALITY EDUCATION:QUALITY EDUCATION:
CustomerSatisfaction
Quality
Service
WholeOrganization
Involvement
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ORGANIZATION
WITH
LOUSY MANAGEMENT Q
Input Output
Resources
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Upgrading :Upgrading :
Service Quality
Product QualityPersonnel Quality
By...
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A Proven SuccessfulA Proven Successful
Quality Assurance SystemQuality Assurance System
ISO 9000
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ISO 9002 Certification
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A BRIEF INTRODUCTIONA BRIEF INTRODUCTION
TOTOISO 9000ISO 9000
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QUALITY MANAGEMENT PRINCIPLESQUALITY MANAGEMENT PRINCIPLES
1. Customer focus
2. Leadership
3. Involvement of people4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships
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ISO 9000 is about QUALITYISO 9000 is about QUALITY
Quality is:defined by customer needs
defined in terms of fitness for purposeachieved through continuous
improvementmanaged through prevention not
detectiongetting it right at the first timemeasurable
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ISO stands forISO stands for
InternationalO rganization for
Standardization
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Self-manageableSelf-manageableP-D-C-AP-D-C-A
Plan what you do
Do what you planned &
record what you did
Check the results
Act on the difference
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ISO 9000 REQUIRES :ISO 9000 REQUIRES :
PLAN, DO, CHECK & ACT
with CONSISTENCY :
CUSTOMER SATISFACTION
MANAGEMENT SUPPORTS
RESOURCES MANAGEMENT
PROCESS MANAGEMENT RESULTS ANALYSIS
CONTINUOUS IMPROVEMENT
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THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT
MECHANISMMECHANISM
UNSATISFACTORY OUTCOME
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THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT
MECHANISMMECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
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THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT
MECHANISMMECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
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THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT
MECHANISMMECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
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THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT
MECHANISMMECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
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THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT
MECHANISMMECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
REVIEW
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THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT
MECHANISMMECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
REVIEW
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THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT
MECHANISMMECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
REVIEW
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THE CONTINUOUS IMPROVEMENTTHE CONTINUOUS IMPROVEMENT
MECHANISMMECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
REVIEW
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Quality Plan
Quality Manual
Q Procedures
Working InstructionReference Document
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ISO 9000 - 20 ElementsISO 9000 - 20 Elements
4.1 ManagementResponsibility
4.2 Quality System4.3 Contract Review
4.4 Design Control
4.5 Document & DataControl
4.6 Purchasing
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ISO 9000 - 20 ElementsISO 9000 - 20 Elements
4.7 Control of Customer SuppliedProduct
4.8 Product Identification andTraceability
4.9 Process Control
4.10 Inspection and Test Status
4.11 Control of Inspection,Measuring and Test Equipment.
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ISO 9000 - 20 ElementsISO 9000 - 20 Elements
4.12 Inspection and Test Status4.13 Control of Nonconforming
Product
4.14 Corrective & PreventiveAction
4.15 Handling , Storage,
Packaging, Preservation andDelivery
4.16 Control of Quality Records
4.17 Quality Audits
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ISO 9000 - 20 ElementsISO 9000 - 20 Elements
4.18 Training
4.19 Servicing
4.20 Statistical Techniques
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StagesStages
Setting up Steering CommitteeDesign of Management System
Training all Staff
Setting up documentationsystemImplementationMonitoring & Evaluation
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StagesStages
Internal Audit & Pre-assessment auditCertification Audit
Registration
Maintenance of the system Internal Q Audit
Surveillance Visit
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Self-manageableSelf-manageable
Plan what you do
Do what you planned
Record what you did
Check the results
Act on the difference
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StandardizedStandardized
Clearly listed requirements /
guidelines
World-wide acceptance
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SystematicSystematic
Inter-relationship of elements
Comprehensive
Team work
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Customer-orientedCustomer-oriented
Needs defined by customer
Stress on customer satisfaction
Enhancement of quality culture
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Objectively assessedObjectively assessed
Internal audit (Self-assessment)
Audit by 3rd party
The management system governs
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Clearly DocumentedClearly Documented
Data and record controlDocument process
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Human resourcesHuman resourcesplanning and controlplanning and control
ininISO 9001 QMSISO 9001 QMS
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5.1 Management commitment5.1 Management commitment
Top management shall provide evidence of its
commitment to the development and improvement of
the quality management system by:
d) Ensuring the availability ofnecessary resources
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5.5.2 Responsibility and5.5.2 Responsibility and
authorityauthority
Functions and their interrelations within the
organization, including responsibilities and
authorities, shall be defined and communicatedin order to facilitate effective quality
management.
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5.5.4 Internal communication5.5.4 Internal communication
The organization shall ensure communication
between its various levels and functions
regarding the processes of the qualitymanagement system and their effectiveness.
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6.1 Provision of resources6.1 Provision of resources
The organization shall determine and provide,
in a timely manner, the resources needed
a) To implement and improve the processes of
the quality management system, and
b) To address customer satisfaction.
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6.2.1 Assignment of personnel6.2.1 Assignment of personnel
Personnel who are assigned responsibilitiesdefined in the quality management system shall
be competent on the basis of applicable
education, training, skills and experience.
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6.2.2 Training, awareness and6.2.2 Training, awareness and
competencycompetency
The organization shall:
a) Identify competency needs for personnelperforming activities affecting quality;
b) Provide training to satisfy these needs;
c) Evaluate the effectiveness of the trainingprovided;
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6.2.2 Training, awareness and6.2.2 Training, awareness and
competencycompetency
d) Ensure that its employees are aware of he
relevance and importance of their activities
and how they contribute to the achievement
of the quality objective;
e) Maintain appropriate records of education,
experience, training and qualifications.
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7.4.1 Purchasing control7.4.1 Purchasing control
The organization shall control its purchasing
processes to ensure purchased product conformsto requirements.
The type and extent of control shall be dependent
upon the effect ofsubsequent realizationprocesses and theiroutput.
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7.4.1 Purchasing control7.4.1 Purchasing control
The organization shall evaluate and select
suppliers based on theirability to supply product
in accordance with the organizationsrequirements.
Criteria for selection onperiodic evaluation shall
be defined.The result of evaluations and follow-up actions
shall be recorded
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7.4.2 Purchasing information7.4.2 Purchasing information
Purchasing documents shall contain informationdescribing the product to be purchased,
including where appropriate:
-personnel
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THANKS!THANKS!
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Any Questions ?Any Questions ?
?
?
?
?
?
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THE ENDTHE END
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Thank youvery much for
your patience !!:
)