iso9000, complaints, titanqms
DESCRIPTION
Sharpen your customer focus with a centralised complaint management system that enables staff to deal with issues efficiently and effectively. Besides providing an instantly accessible mechanism for recording and handling customer complaint data, this web-based system allows mobile field staff to log complaints remotely, accelerating response times and boosting service levels. This module also has in-built analysis tools for investigating complaint costs and causes, evaluating data and generating graphs and statistics for feeding into management reviews.TRANSCRIPT
Titan QMS
Complaint Demonstration
Titan QMSQuality Management Systems
About Titan QMSAbout Titan QMS
Titan QMSContinuousImprovement
CustomerSatisfaction
ISO
9000
DocumentControl
Calibration
Audits
Training
Assets
Complaints
Titan QMSQuality Management Systems
http://www.titanqms.com/
Log on / Home PageLog on / Home Page
Branding
•Personalise the system with your company logo
Complaints
•Link to the list of Complains
List of Actions
•Can be created within Audits, Complaints & Reviews
•Specific to the individual user within your company
List of Complaints
•Specific to the individual user within your company
Titan QMSQuality Management Systems
http://www.titanqms.com/
ComplaintsComplaints
Main Menu
•Complaints can be Internally or Externally generated
Titan QMSQuality Management Systems
http://www.titanqms.com/
IndividualIndividualComplaintComplaint
Header
•Top line Information
•Layout & Fields bespoke to your company
•Printed version available if required
Titan QMSQuality Management Systems
This is an automated email from Titan QMS. You have the following outstanding items raised against you.
You have a new complaint:
Incorrect Item SentOpened: 03/12/2008
AutomaticAutomaticNotificationNotification
Automated Email
•Sent to the individual assigned to assess the Complaint
•Also appears on the individual’s home page
Titan QMSQuality Management Systems
http://www.titanqms.com/
IndividualIndividualComplaintComplaint
Investigation
•Details of what actually happened (unlimited text field)
•Full Traceability (time and date stamped)
•Cut and paste emails
Root Cause Analysis
•Unlimited text field
Corrective Action Taken
•Unlimited text field
Titan QMSQuality Management Systems
http://www.titanqms.com/
Closing aClosing aComplaintComplaint
Closing
•Ability to identify your root cause
- Area, Problem & Identified Fault
•All fields bespoke to your requirements
Corrective Actions
•Unlimited number of Actions can be raised against any Complaint
•Same format as in the Audits section
Titan QMSQuality Management Systems
AutomaticAutomaticNotificationNotification
Automated Email
•Sent to the individual assigned to assess the Corrective Action
•Also appears on the individual’s home page
This is an automated email from Titan QMS. You have the following outstanding items raised against you.
New have a new Action: Action: 101Action Required: Replace Produce: 04/12/2008Source: ComplaintQuick Link: https://www.######
Titan QMSQuality Management Systems
http://www.titanqms.com/
FinancialFinancialSectionSection
Financial
•Relevant fields to assess the cost of a Complaint to your company
Comments
•Comments related to the Corrective Actions
•General comments Section
Titan QMSQuality Management Systems
http://www.titanqms.com/
ComplaintComplaintReportsReports
Root Cause Compact
•Allows you to:
- Assess the biggest Costs
- Assess the biggest Numbers
•Perfect for a Management Review
Titan QMSQuality Management Systems
http://www.titanqms.com/
ComplaintComplaintReportsReports
Complaints Closure
•Allows you to:
- See where your complaints have been closed the quickest
- Assess the biggest Numbers
•Perfect for a Management Review
Titan QMSQuality Management Systems
http://www.titanqms.com/
ComplaintComplaintReportsReports
Root Cause Analysis
•Various graphs to help you analyse & improve your company
Many more reports supplied as part of Titan QMS
Titan QMSQuality Management Systems
Contact UsContact Us
Mark 1 Business Systems Ltd0800 458 9630
www.titanqms.com