issue 11 • sunland logistics solutions …...4 issue 11 • sunland logistics solutions holiday...
TRANSCRIPT
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CEO LETTER
MEET OUR COO
GROWING
FOOTPRINT
QUALITY
MOMENT
LEAN JOURNEY
CHEMICAL
SAFETY EXPERTS
PEOPLE
CELEBRATE
IN THIS
ISSUE
CEO LETTER: SEASON’S GREETINGS It can be easy to get caught up in the “stress of the
holidays.” But just like in the fast pace work environ-
ments we’re performing in now, I think the majority of
the stress is manageable if we prioritize, simplify, and
adjust our thinking by asking ourselves the right ques-
tions. The holidays are one of the best times of year to
take a moment to reflect and be grateful for what we
have been given. These are just a few things that I am
grateful for this year in regards to Sunland:
Growing with Loyal Customers:
We are fortunate that we were given the opportunities to help many new
and existing customers do what they do better this year. From new e-
commerce accounts to launching a 700,000+ sq. ft. operation in Georgia for
one of our most loyal customers - it has been a year of exciting growth.
New Team Members:
To support this exciting growth and to take us to the next level in our Desti-
nation 2018 Journey (and beyond), we have added some incredibly valua-
ble talent to the Sunland team. The newest member is an incredible leader
with very impressive operations experience, Hari Sivaprakasam. Hari has
come on board as Sunland’s first Chief Operating Officer. We look forward
to everyone meeting and working with Hari as he will certainly help strength-
en our organization’s ability to provide more value to our customers.
Evolution of our Lean Journey:
Our sites have been making great improvements and I am very proud of
everyone for continuing to strive for excellence. This year we discovered an
exciting program that will help accelerate our lean journey by empowering
our associates on the floor to eliminate waste and make changes that will
enhance their performance.
Continued on page 2
ISSUE 11 • SUNLAND LOGISTICS SOLUTIONS HOLIDAY 2016
We help our customers do what the do...better!
SUNLANDLOGISTICSSOLUTIONS.COM
GROWING FOOTPRINT
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SunRaisers:
This year we established a community outreach program
called SunRaisers to help better our community by providing
opportunities for our associates engage in public service
projects. The first project our committee led has been a
huge success as we were able to support the Salvation
Army’s Angel Tree program by fulfilling 29 children’s Christ-
mas wishes. While we can only imagine the joy the children
will feel when they receive their gifts, we know the joy we
feel from being able to help.
Celebrating Success Together:
We were fortunate this year in being able to throw a big Holi-
day Party for our associates to celebrate our successes and
award those who have gone above and beyond. It’s always
so much fun to get everyone together for a special evening,
and it was truly priceless seeing both Gloria’s reaction to be-
ing named our 2016 Annual ICARE Award Winner and
Melvin’s smooth moves on the dance floor.
Thank you to our customers for your loyalty, our vendors for
your support, and especially our Sunland Team members for
your continued hard work and dedication to continuously im-
proving. I look forward to what 2017 has in store for us.
Wishing you comfort & joy,
Arch
We help our customers do what the do...better!
SUNLANDLOGISTICSSOLUTIONS.COM
ISSUE 11 • SUNLAND LOGISTICS SOLUTIONS HOLIDAY 2016
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ISSUE 11 • SUNLAND LOGISTICS SOLUTIONS HOLIDAY 2016
Growing Footprint
MEET OUR NEW COO, HARI SIVAPRAKASAM
We are excited to announce that Sunland has expanded our footprint
with a 700,000+ SF facility in McDonough, GA with our largest and
most loyal retail customer. Thank you to everyone on the start up
team who has helped position us for excellence and has kept us on
schedule for our December launch. Welcome to all of our new Sun-
land associates - we are proud to have you on our team!
Hari Sivaprakasam recently moved to Greenville, SC with his wife and son to help
lead the Sunland team as our Chief Operating Officer. Hari has the responsibility
for Operations and Information Technology with a focus on delivering quantified
value to customers through operations excellence & continual improvements. He
comes to us with an extensive amount of USA and global 3PL experience. Over
the past 13 years, he has developed expertise in verticals such as Auto, C&R, Hi-
Tech & Chemical and delivering solutions in Warehousing, In-Plant, Transporta-
tion, Export Consol, JIT/JIS, Trading, VAS and BTS facilities. In his recent role,
Hari led the initiative to set-up UTi’s Contract Logistics and Distribution footprint in
India and successfully built and managed a 1,200 people country business unit at
a healthy compounded annual growth rate of 40% for last 5 years. Hari earned
his MS in Industrial Engineering from Georgia Institute of Technology, BE in Production from University of
Madras and Six Sigma Black Belt.
When asked why he decided to join Sunland, Hari replied:
“Sunland has got tremendous potential to become a key player in the North American market as it has
the key ingredients for successful and sustainable growth: good culture rooted on employee engage-
ment, long term customer relationships, diversified solutions in auto, C&R, and chemical verticals, and
a leadership team that believes strongly in lean and quality.
I am very humbled by the confidence that Sunland has placed in me and sincerely believe I can provide
the operational leadership necessary to deliver world-class service levels to Sunland’s customers, con-
tinue building a team that is passionate about exceeding customer expectations every single day, and
to create opportunities for growth for our people.”
Please join us in welcoming Hari to Sunland the Sunland Team!
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ISSUE 11 • SUNLAND LOGISTICS SOLUTIONS Holiday 2016
CHANGE YOUR QUESTIONS, CHANGE YOUR LIFE
ELIJAH RAY, CHIEF CUSTOMER OFFICER
Earlier this year I had the opportunity to learn from one of the most powerful busi-
ness books I have read, Change Your Questions, Change Your Life by Marilee
Adams. The book emphasizes the power of being self-aware and asking construc-
tive questions that can positively impact our reactions to any situation. It introduc-
es the “Choice Map” - a tool designed to help us recognize when we are in a
“Learner Mindset” vs. a “Judger Mindset” and how to switch mindsets by asking
ourselves questions like “How else can I think about this?” Whether you’re having
trouble working effectively with a colleague, finding a customer particularly challenging to satisfy, or even
struggling in a relationship with a family member, this tool can help you be more solutions focused. Our
behavior follows the questions we ask ourselves and asking the right questions can lead you to better re-
sults in your career and in your personal life.
QUALITY MOMENT
Examples of Judger Questions: Examples of Learner Questions:
What’s wrong with me?
What’s wrong with them?
Whose fault is it?
What do I want? What are my goals?
What can I learn?
What are the facts? What am I assuming?
What’s possible?
Results of Judger Questions: Results of Learner Questions:
Pessimism, negativity, and stress
Judgmental, reactive, critical, and inflexible mindset
Relating to others in a win-lose or defensive / aggres-sive way
Optimism, hope, and possibilities
Thoughtful, curious, creative, and flexible mindset
Relating to others in a win-win, connected, and collabo-rative way
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CHEMICAL SAFETY EXPERTS
ISSUE 11 • SUNLAND LOGISTICS SOLUTIONS Holiday 2016
OPERATIONS FOCUS
This year we sent two groups from our leader-
ship and operations teams to visit Cambridge
Engineering in St. Louis, MI to see how they
were making lean and waste elimination a part of their culture.
Everyone who visited was amazed by how engaged all of their
employees were with continuous improvement and how pas-
sionate they were about eliminating waste.
Sunland has begun enhancing our lean journey with some of the
key practices we've learned from our visit and Paul Akers' book,
2 Second Lean. In fact, we’ve already begun making 2 Second
Lean improvement videos and will be expanding this practice
throughout our entire organization.
LEAN TIP: Make Finding Waste a Game!
LEAN JOURNEY
Empowering our People
A picture is worth a thousand words and can sometimes save lives.
SAFETY MOMENT
Are you familiar with these chemical hazard labels?
10 YEARS
OF PERFECT SAFETY
Congratulations to our
Anderson Road Team!
Before you can eliminate waste, you have to identify it. Take
a look around and approach it like a giant scavenger hunt!
Look around you and identify one example of the 8
wastes in your life:
1. Over Production:
2. Over Processing:
3. Excess Inventory:
4. Defects:
5. Transportation:
6. Wasted Motion:
7. Waiting Time:
8. Unused Employee Genius:
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ISSUE 11 • SUNLAND LOGISTICS SOLUTIONS HOLIDAY 2016
Sunland believes that the quality of our processes and the strength of
our company are dependent on our ability to develop the talent and
leadership skills of our associates. The ICARE Program is designed to
encourage and reward performance excellence.
PEOPLE
4nd Quarter Winner:
Shymaine Williams
Piggly Wiggly Road Site | North Charleston, SC
It is with great pleasure that
we announce the winner of the
ICARE award for our fourth
quarter to Shymaine Williams,
Team Lead, from our North
Charleston site. Shy has
helped lead several recent im-
provements in the operation
that have increase efficiency
and productivity for multiple customer accounts.
The North Charleston facility just completed an A3
which resulted in a complete re-layout of the entire
3rd building. It also involved some process chang-
es that helped in picking and shipping of paper or-
ders. The estimated savings with all changes to be
implemented is in excess of $200K. Shy was the
lead on this project to identify proper space for
each account, positioning of the account for proper
handling, and getting the team to make the chang-
es. He has now started another A3, getting a cou-
ple of associates involved on improving a receiving
process. Shy is driving the lean culture at our N.
Charleston site and continues to show extra effort
to improve himself, the team, and the equipment –
he helps serve in a maintenance capacity for the
site as well.
Congratulations to our win-
ner of the ICARE award for
2016/17 first quarter, Molly
Stech. Molly is a Customer
Service Representative at
the Blackhawk Facility and
has been with Sunland for
almost nine years. She is
always willing to stay late,
often spending hours on the phone with the help
desk, to ensure that all customer orders go out
on time and with the correct paperwork. Certifi-
cates of Analysis, commercial invoices, SDS,
hazard declarations, and even the occasional
“Kosher certificate” make chemical operations
that much more complex than your standard
commodity distribution. Molly successfully tack-
les these challenges everyday with a great atti-
tude. Most recently, the customer that Molly sup-
ports provided our management team with a
recognition email expressing their gratitude to the
Sunland team, specifically Molly, indicating how
she bends over backwards to help in a time of
need
1st Quarter Winner
Molly Stetch
Blackhawk Site | Greenville, SC
Please join us in congratulating Shy and Molly on winning these awards, and thanking them for
their outstanding service to Sunland and our customers!
ICARE Award Winners
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ISSUE 11 • SUNLAND LOGISTICS SOLUTIONS HOLIDAY 2016
CELEBRATE!
CONGRATS TO OUR 2015 - 2016
ANNUAL ICARE AWARD WINNER
A special heartfelt thank you for all the hard work
and dedication to Sunland & our customers.
HAPPY ANNIVERSARY
Gloria Diggs
Hidden Lake Site | Duncan, SC
Congratulations to our 2015 - 2016
WAREHOUSE OF THE YEAR
BLACKHAWK