issued: 1st december 2008 issued by: openreach cio – customer
DESCRIPTION
TRANSCRIPT
Issued: 1st December 2008Issued by: Openreach CIO – Customer Engagement
Version 4.0
WLR3 Product Establishment The process explained
2
Contents
Overview
Product Establishment At A Glance
Operational Readiness Testing
Product Establishment – The Big Picture
Acronym Guide
3
Overview
Wholesale Line Rental 3 (WLR3) is a high value product portfolio that is exclusively available over the Equivalence Management Platform (EMP). As its name implies, the EMP provides every Openreach customer with equal access to WLR3 Analogue, WLR3 ISDN30 and, soon, WLR3 ISDN2 as well
To gain EMP access and start selling WLR3 products, you will need an interface that’s compatible with Openreach’s B2B gateway; hence the need for Product Establishment (PE)
These slides explain the process of achieving the required compatibility. They are intended to guide CPs who have already registered an interest in becoming a WLR3 customer. If you would like to do the same…
...Please contact the Openreach Customer Reception Team on 0800 917 0371
...Or speak to your Openreach Customer Business Manager
...Or email [email protected]
Phase 0: Registration & Enrolment– 0a:Registration is required for you to register interest in WLR3 with Openreach, to fully understand what’s involved at every stage of PE and to
ensure all contracts are in place. Relevant documentation will be made available to you
– 0b: Milestone planning for your PE journey through to Transition
Phase 1: Setup & Connectivity Testing– 1a: Set up focuses on building you on the Equivalent Management Platform (EMP) components and planning the later Functionality Test,
Launch and Transition Phases
– 1b: Tests your firewall access and digital certificates and validates your XML schema against the environment known as Onramp
Phase 2: Functionality test– We set you up on the CVF test environment. You then perform various test scenarios and together we resolve any issues resulting from these
scenarios. If you are going with a proven Third Party Integrator (TPI) solution, you’ll be able to skip this phase altogether. The Openreach Customer Reception Team will be happy to verify whether or not your preferred TPI solution is proven. If you’re connecting using your own solution – either as a TPI or a Communications Provider – this phase is mandatory
Phase 3: Launch– Live Verification (Proving): Placing straightforward orders through the EMP, which are cancelled before completion
– Live Verification (Trial): Placing low numbers of straightforward live orders through the EMP
– Ramp Up: Placing increasing numbers of live and more complex orders through the EMP
Phase 4: Transition– If you have existing lines on WLR2 this Phase is required to ‘Transition’ (CP1 to CP1 migration) these lines to WLR3.
– Handover to (Business As Usual) BAU.
– You are now a fully-fledged WLR3 provider.
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0bEnrolment
Phase 4Transition
Product Establishment At A Glance
5
Operational Readiness Testing
Operational Readiness Testing (ORT) is a series of gateway checks we make to ensure that you are ready and able to proceed through the various phases of PE – meeting the minimum criteria required by Openreach as you go – and subsequently become a ‘Business as Usual’ WLR3 CP
There are 6 ORT Gateways (ORT0 – ORT5) at different points through the PE process:
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
ORT0 Readiness to enter Product Establishment
ORT1 Readiness to enter Functionality Test (Connect to CVF test environment)
ORT2 Readiness to enter Launch (Connect to Live EMP)
ORT3 Readiness to enter Ramp-up (Ramping up order volumes to ‘Business as Usual’ levels)
ORT4 Readiness to enter Transition (Move all existing WLR2 lines to WLR3)
ORT5 Readiness to enter WLR3 ‘Business as Usual’
0.2 Sign NDA
0.3 Complete Registration
Questionnaire
0.1 Product Education
0.8 Admin Setup
0.5 Credit Check (new clients)
0.4 Complete CRD
0.7 Sign WLR 3 Contract
and Order & Fault Tracker
1.1 We build you on EMP
Components
1.3 Test Planning
1.4 Launch planning
commences
1.2 You Receive Generic Test
Pack
1.6 Digital Certificate, Firewall &
Collaborative Protocol
Agreement (CPA) Process
1.7 Onramp setup, Test CPA, ebXML Payload
& Schema
2.1 Setup & Connectivity to
Test Environment
2.2 Test Pack & Plan
Issued & Agreed
2.3 Test Execution &
Support
2.4 Issue Resolution
2.5 Resubmit Tests
2.6 Resolve Manual
Intervention
4.1 Closure of WLR2 Gateway
(SPG)
4.2 Generate Line Inventory
4.3 Review of your Line Inventory
- Phase 2 Functionality Test is not required for CPs establishing via a proven TPI solution.
- Only existing WLR2 CPs will require to complete Phase 4 Transition
4.4 Pre-transition load
0.6 Account Mgt Choice
(new clients)
2.7 Test Pack Reviews
2.8 OFF (Customer Verification
Facility) CVF
3.1 Live Verification (Proving)
3.2 Live Verification
(Trial)
3.3 Ramp Up
4.7 - Hand over to BAU
4.5 Transition execution
4.6 Post-transition support
Phase 1aSetup
Phase 1bConnectivity
Testing
Phase 2Functionality
Testing
Phase 3 Launch
Phase 0aRegistration
Phase 0b Enrolment
Phase 4Transition
1.5 Transition planning
commences
3.4 – Confirm Detailed
Transition Plan
50 1 2 3 4
0.10 ORT 0Successfully Completed
0.11 Start Date Agreed For
Phase 1
0.9 Milestone Planning & start ORT 0 Assesment
Product Establishment: The Big Picture
0.1 Product Education
Opportunity to review the latest documentation (e.g. B2B interface specifications and WLR3 and EMP product descriptions, along with common dialogue services for WLR3 fulfilment and assurance)
You None Product Documents None
Action Owner Prerequisite Inputs Outputs
0.2 Sign NDA Customer Reception Team (CRT) emails you the Non Disclosure Agreement (NDA) and makes themselves available to answer your questions. You complete and sign the NDA and return it to the CRT
You None NDA Signed NDA
0.3 Complete Registration
Questionnaire
CRT emails you the Registration Questionnaire and makes themselves available to answer your questions. You complete the Registration Questionnaire and return it to the CRT, who check that everything is in order
You None Registration Questionnaire
Completed Registration Questionnaire
0.4 Complete CRD CRT emails you the CRD and makes themselves available to answer your questions .You complete the CRD and return it to the CRT, who will validate it and clarify any outstanding issues with you
You None CRD Template Completed CRD
Cont. on next slide…
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
Phase 0: Administrative Activities & High Level Planning
0.8 Admin Setup The CRT sets you up on the Portal Openreach None The CRD Contact Information
Availability of Portal Services to you
Action Owner Prerequisite Inputs Outputs
0.5 Credit Check (new clients)
The CRT make a Credit Check on new clients only (i.e. those not currently selling WLR products)
Openreach None Your Forecast Credit Vetting Outcome
0.7 Sign WLR3 Contract & Order/
Fault Tracker Contracts
The CRT sends you the WLR3 contract and makes themselves available to resolve any queries. You complete the contract, sign it and return it to the CRT.
The CRT sends you Order/Fault Tracker contracts and makes themselves available to resolve any queries. You complete the contracts, sign them and return them to the CRT
You None You receive WLR3 Contract
You receive Order/Fault Tracker Contracts
Signed WLR3 contract
Signed Order/Fault Tracker Contracts
0.6 Account Mgt Choice
(new clients)
The CRT sends an Account Management Choice letter to new clients only and makes themselves available to help resolve any queries. You countersign the letter and return it to the CRT
You None You receive Account Management Choice Letter
Signed Account Management Choice Letter
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
Phase 0: Administrative Activities & High Level Planning
Action Owner Prerequisite Inputs Outputs
0.10 ORT 0 Successfully Completed
The CRT tests you against ORT 0 and informs the relevant Openreach people about your progress/success; including your agreed Milestone Plan and completed CRD
Openreach None - ORT 0 Success Reported Internally- Milestone Plan - CRD
- ORT 0 Assessment (confirmed via email)- TEC and WLR3 Delivery Management Teams informed
0.9 Milestone Planning & ORT 0
Commence
You, the CRT and your WLR3 Delivery Manager agree a high level Milestone Plan, to include your readiness to enter Connectivity Testing and Functionality Testing (if the latter is applicable), together with an indication of the expected dates to enter and complete Phase 3 Launch and Phase 4 Transition
Openreach None None Milestone Plan
0.11 Start Date Agreed For
Phase 1
You, your WLR3 Delivery Manager , the Openreach Technical Engagement Consultant (TEC) and a representative from the CRT confirm your Phase 1 start date. You provide us with all relevant support information
Openreach None Support Information
- Support Information Confirmed- Phase 1 Start Date Confirmed
Phase 1a Set-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
Phase 0: Administrative Activities & High Level Planning
1 You register for WLR3 Openreach
2 You sign an NDA Openreach
3 You sign a WLR3 contract Openreach
4 You complete the Registration Questionnaire Openreach
5 You complete the CRD Openreach
6 The CRT provides you with all relevant support information Openreach
7 Your WLR3 PE Milestone Plan is confirmed by Openreach. Openreach
8 You identify a convenient date for the start of Phase 1 You
9 Openreach agrees and confirms your Phase 1 start date Openreach
10 The Client Reception Team informs the relevant Openreach people about your progress and confirm with them your projected timescales to Transitions and Handover to BAU.
Openreach
ORT 0 Criteria Owner
Phase 1a Set-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
ORT 0 Criteria: Readiness to enter Product Establishment
Action Owner Prerequisite Inputs Outputs
1.1 We Build On EMP Components
Liaison with the various Component Teams and Application Support Groups to complete setup on the EMP. This includes OnRamp connectivity testing and Live B2B setup. For new clients only, a draft naming convention will be included
Openreach ORT 0 CRD -You’re setup on the EMP components- Setup confirmed by relevant Application Support Groups
1.2 You Receive Generic Test Pack
The CVF Support Team provides you with a release specific Test Pack containing mandatory and optional test cases. This is only a requirement if you’re connecting directly to Openreach, or via an unproven TPI solution
Openreach None EMP Software Release
Completed Test Pack
1.3 Test Planning The CVF Support Team provides you with a bi-lateral Test Plan prior to Connectivity Testing on the CVF. You complete the Test Plan and return this to your Delivery Manager and the Test Team. This is only a requirement if you’re connecting directly to Openreach, or via an unproven TPI solution
You & Openreach
None Test Plan Template Completed Test Plan
1.4 Launch Planning
Commences
You complete a Launch Plan in line with expected CP order volumes. Note that you will require some ‘friendly’ lines to prove end-to-end functionality
You & Openreach
None Launch Plan Template
Completed Launch Plan
1.5 Transition planning
commences
The Delivery Manager explains the transitions process and you complete a Transition Plan.
Openreach n.a. Transition Plan Template
Completed Transition Plan
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
Phase 1a: EMP Setup and Product Establishment Planning
Action Owner Prerequisite Inputs Outputs
1.6 Digital Certificate, Firewall
& CPA Process
You apply for a digital certificate after approval by the PEM Team. You then provide input for the Collaboration Protocol Agreement (CPA) file and firewall. The PEM Team then raises the firewall, implements it (if required), generates a CPA and shares it with you. If you’re using a proven TPI solution , you can conduct Connectivity Test against the Live environment
You & Openreach
ORT 0 Your name, DUNS No, Test IP, Test End Point URL, Contact Name, Email, Tel No, Version of EMP & Public Key of digital certificate
- Digital certificate- Firewall implementation- CPA
1.7 Onramp Setup, Test CPA, ebXML Payload & Schema
CPA is uploaded on the onramp environment. You start connectivity and payload testing, including digital certificate , firewall and CPA testingYou submit test results to the PEM team, who validate them and sign you off from onrampIf you’re using a proven TPI solution, you will be testing against Live, meaning you should not have to execute 1.7. If Live environment connectivity testing fails for any reason, you’ll have to use onramp and complete 1.6 and 1.7
You & Openreach
1.6 CPA - Onramp test results- PEM team signoff
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
Phase 1b: Focus on Connectivity
1 WLR3 PE Test Plan completed Openreach
2 We confirm that you are setup on our test systems Openreach
3 We inform you that we can support your Test Plan Openreach
4 You have confirmed to us that you have the required resources and knowledge for testing Openreach
5 Your Delivery Manager informs relevant Openreach people about your progress Openreach
ORT 1 Criteria Owner
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
ORT 1 Criteria: Readiness to enter Functionality Test
Note: If you’re using a proven TPI solution, you can skip Phase 2 Functionality Testing and proceed to ORT 2 immediately after Phase 1b Connectivity Testing
2.1 Setup & Connectivity to
Test Environment
PEM team generates the CVF CPA and sets you up on B2B . Your setup is completed by the CVF Application Service Groups. Connectivity is verified against the CVF
You & Openreach
ORT 1 - Onramp Signoff- CVF - CPA
Connectivity Confirmation
2.3 Test Execution & Support
You execute the Test Cases in your Test Pack You None Test Cases Test Results
2.4 Issue Resolution
You raise any issues with the Openreach Service Desk. The CVF Support Team resolves them with the CVF Component Teams and/or Solution Designers
You & Openreach
None Bridge Case - Issue Resolution- Fix Deployment
Action Owner Prerequisite Inputs Outputs
2.5 Resubmit Tests You retest any failed scenarios once issues fixed, obtaining clarification from the CVF Support Team
You & Openreach
None Test Cases Test Results
2.2 Test Plan & Test Pack Issued &
Agreed
CVF Support team issues you with a bi-lateral Test Plan, Test Pack and Data Pack, to which you agree and are then base-lined against
You & Openreach
ORT 1 CRD - Test Plan- Test Pack- Data Pack
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
Phase 2: Testing the functionality of your WLR3 solution
You can skip this phase entirely if you’re using a proven TPI solution
Action Owner Prerequisite Inputs Outputs
2.7 Test Pack Reviews
You update your Test Pack on a weekly basis and send it to Openreach
You None Updated Test Pack - Modified Test Pack- Issue Resolution
2.8 OFF CVF The CVF Support Team will provide you with the Test Summary Report and take you off CVF
Openreach None Final Updated Test Pack
Test Summary Report
2.6 Resolve Manual Intervention
You request a few orders that require manual intervention to be progressed
You & Openreach
None Test Case & Order Details
You receive progressed order details and current order status and continue testing
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
Phase 2: Testing the functionality of your WLR3 solution
Remember, if you’re going with a proven TPI solution you can skip this phase altogether
1 Your interface with Openreach has been constructed and tested against the currently supported B2B Interface Specifications.
Openreach
2 Successful completion of Connectivity Testing Openreach
3 Successful completion of Mandatory Test Cases. If you’re going with a proven TPI solution, you should refer to their proven test cases
Openreach
4 Test Summary Report completed recording Mandatory and Optional Test Cases and uploaded to Livelink. If you’re going with a proven TPI solution, you should refer to their Test Summary Report
Openreach
5 Setup completed on Live B2B gateway Openreach
6 Setup completed on required Live EMP components Openreach
7 Agreed Launch Plan detailing activities, timescales and governance, along with an indicative Ramp Up profile.
Openreach
8 Agreed Transition Plan specifying activities, time-scales & governance Openreach
9 Openreach has confirmed that we can support your Ramp Up schedule in-life Openreach
10 Billing representatives (from your side and ours) have been nominated . They will be responsible for all billing queries
Openreach
11 Customer Service Plan issued Openreach
12 Your Delivery Manager informs relevant Openreach people about your progress Openreach
ORT 2 Criteria Owner
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
ORT 2 Criteria: Readiness to enter Launch
3.1 Live
Verification (Proving)
End-to-end interoperability between your systems and Openreach’s systems is proved before you start placing real live orders. Activities include:- Assure connectivity to Live EMP - Assure interface by placing test dialogue services- Assure interface by placing non-field affecting test orders (e.g.WLR2-WLR3 transfer order andright-when-tested Trouble Report)- We will contact you to verify that tests have been completed and give you informal signoff
Support- Technical resource to resolve connectivity issues- Application Support Group/Incident Management resource to investigate technical issues- Delivery Managers/Hit Squad to lead issue management and progression through PE- Service Managers will start engaging with you
You and Openreach
ORT 2Conditions:- Proving is executed against the Live environment- Orders will be treated as live orders- Real customers should not be used at this stage. Instead use ‘friendly’ lines to prove end-to-end functionality- Very low order volumes (2-5 each in Assurance & Fulfilment)- All orders/trouble reports should be cancelled immediately after KCI2* has been received
*Keeping Customers Informed message No. 2
CP Launch document
CP confirmation of test completion (informal sign-off)
Action Owner Prerequisite Inputs Outputs
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
Phase 3: Understanding and proving Live WLR3 operation
3.2 - Live Verification
(Trial)
We recommend that you use this phase to prove interoperability of a wide range offunctionality relevant to your business model, covering a mixture of:-Multiline, single line, premium and basic line type orders-Care levels, line test results and Structured Questioning Codes (SQCs) for assurance- Different fulfilment scenarios and calling andnetwork features for fulfilment. For example, new provides, transfers, start of stopped lines, as well as modify, cease and amend orders
Please note It ‘s your responsibility to place a sufficient variety of order types to satisfy yourself that the full range of EMP functionality is available to you and operating correctly
You and Openreach
3.1Conditions-Trial executed against the Live environment- Live orders will be treated as such. However, at this stage, we recommend that you use ‘friendly’ lines where available, such as those in your own offices- Order volumes are restricted to 1-2 orders per day- Specific order types are not planned in advance, but you can choose them as they arise- 3-week completion target. You will receive guidance for sample orders and lead times
Order entry
You confirm successful order placement
Action Owner Prerequisite Inputs Outputs
Cont. on next slide…
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
Phase 3: Understanding and proving Live WLR3 operation
3.2 Live
Verification (Trial)
Support-Each order is monitored by your Openreach Delivery Manager, supported by the Service Management Centre (SMC)- Issue management is primarily via the Hit Squad -Normal Business As Usual (BAU) service and support arrangements apply, as detailed in your CSP (i.e. via the SMC and Helpdesk). These arrangement are supplemented by a weekly call with your Delivery Manager to review open issues, orders and trouble reports. Service Managers and Customer Engagement Managers (CEMs) will join these calls
Please noteYour Delivery Manager will be leading issue management, progression through PE and progress reporting
You & Openreach
None None None
Action Owner Prerequisite Inputs Outputs
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
Phase 3: Understanding and proving Live WLR3 operation
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
ORT 3 Criteria: Readiness to enter Ramp-up
1 You’ve acknowledged receipt of our agreement to commence Ramp Up Openreach
2 The orders defined in your Launch Plan for Live Verification have been fulfilled, subject to SLA. This is confirmed by you and your Delivery Manager
Openreach
3 If there are significant issues, an Exception Management Plan should be agreed within 5 working days of the milestone
Openreach
4 You and Openreach have confirmed that there are no significant issues to prevent you moving into Ramp Up
Openreach
5 Your Delivery Manager informs relevant Openreach people about your progress Openreach
ORT 3 Criteria Owner
Action Owner Prerequisite Inputs Outputs
3.3 - Ramp Up
Ramp Up is intended to allow you to place increasing numbers of orders in a controlled manner, to prove operational stability at BAU volumes. We do not mandate a specific Ramp Up volume. Rather, we will work with you to agree a profile from Live Verification onwards. A typical profile might be anything from 2 to 50 orders per day, over a minimum 2-week period.Please note- WLR2 volumes used as a comparator (new provide/transfer order types only , as modify/cease order types will only become relevant after your WLR2 base has been transitioned)- Current expectations are that the majority of Ramp Up orders will transfer with a 10-day lead time- It’s your responsibility to place a sufficient variety of order types to satisfy yourself that the full range of EMP functionality is available to you and operating correctly
You ORT 3Conditions- Orders will be treated as live orders, with real end customers, real orders and real data in the live EMP environment- Openreach recommends that you specify order types and volumes in proportion to your normal business activity
Ramp Up volume profile and order entry documented
You confirm that order placement has been successful
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
Phase 3: Understanding and proving Live WLR3 operation
Action Owner Prerequisite Inputs Outputs
3.4 – Confirm Detailed
Transition Plan
To confirm dates agreed with you in the Transition Plan, amending where necessary in conjunction Openreach transition support teams
Openreach Completed Transition Plan
Confirmed Transition Plan
Cont. on next slide…
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
Phase 3: Understanding and proving Live WLR3 operation
1 You’ve successfully provisioned, modified and ceased a line, prior to handover to BAU Openreach
2 You’ve successfully submitted a fault report Openreach
3 You’ve used the Time Related Charges facility (any band) Openreach
4 You’ve achieved your Ramp Up target Openreach
5 You’ve confirmed that you understand and are following the support model as described in your CSP Openreach
6 Openreach has checked that it can support the products and processes you’re using Openreach
7 Openreach has checked that the product(s) you require can be provisioned, ceased and repaired within agreed timescales
Openreach
8 Any unresolved issues are clearly documented and owned Openreach
9 An accurate bill has been produced for orders submitted via the EMP Openreach
10 You’ve confirmed your Transitions Plan specifying detailed activities, time-scales, governance and date for transition execution.
Openreach
11 Your Delivery Manager informs relevant Openreach people about your progress Openreach
ORT 4 Criteria Owner
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
ORT 4 Criteria: Readiness to enter Transition
4.1 Closure of WLR2 Gateway
(SPG)
We will temporarily restrict your access to SPG, to prevent placement of WLR2 new provide, transfer, conversion and change of address orders for Single and Multiline Aux installations
WLR3 can be used for all new provides and transfers with Openreach being able to manage manual placement of small volumes of other orders.
Openreach ORT4 Transition Plan
4.3 Review of your Line Inventory
You review your Line Status Report with your Delivery Manager and agree WLR2 lines to be transitioned
You WLR2 Line Status Report
Agreement of WLR2 lines to be transitioned
4.4 Pre-transition load
Openreach pre-loads its systems ready for the transition of your WLR2 lines
Openreach produces and your Delivery Manager sends you a pre-transition exit report detailing the lines that have been loaded for transition
Openreach Agreement of WLR2 Lines to be transitioned
Pre-transition exit report
4.2 Generate Line Inventory
A Line Status Report is created by Openreach which is an inventory of all your WLR2 lines as held on Openreach systems
Openreach WLR2 Line Status Report
Phase 4: The transition of your WLR2 base to WLR3
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
Action Owner Prerequisite Inputs Outputs
Action Owner Prerequisite Inputs Outputs
4.5 Execute Transition
Your WLR2 lines will be transitioned on the agreed date between 8pm (on the night of transition) and 8am (of the next day).
You will be briefed on the Blackout Process for Totalcare and Redcare faults.
Openreach WLR2 lines pre-loaded for transition
Transitions Exit Report
4.6 Post-transition support
Openreach will produce a Transition exit report immediately after the transition has completed which your Delivery Manager will send to you the working day following the night of transition
The WLR2 gateway (SPG) will also be temporarily re-openned following the execution of your transition
Any lines that were not transitioned are mopped up during the post transition support period or you and your Delivery Manager agree a mop-up plan for these lines once you have entered WLR3 ‘Business as Usual’
If mop-up is completed prior to entering BAU the Delivery Manager will agree and initiate your dis-establishment from WLR2
Openreach If required a bi-laterally agreed Mop-up Plan
Phase 1a Set-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0a Registration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
Phase 4: The transition of your WLR2 base to WLR3
Action Owner Prerequisite Inputs Outputs
Phase 4: The transition of your WLR2 base to WLR3
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0bEnrolment
0 1 2 3
Phase 4Transition
4 5
4.7 Handover to BAU
Formal handover to BAU. From now on you will be looked after by the following teams and individuals: - Day-to-day issue Management (SMC and Helpdesk, depending on whether they are order or IT related issues, in line with your CSP)- Service affecting issues (Service Manager)- Commercial and Contractual Issues (Customer Business Manager (CBM)- Your Delivery Manager will still be available to provide insight and knowledge about you and your systems to their Openreach colleagues, should the need arise
What’s being discontinued?- Weekly calls between you and your Delivery Manager - PE team reports/dashboards
Openreach None Completion of PE process confirmed
1 Openreach have confirmed that your transition has now occurred. Openreach
2 Mop-up of remaining WLR2 lines completed or a plan agreed with Openreach to complete mop-up once in ‘Business as Usual’
Openreach
3 Your CBM has discussed your PE experience with you and actioned any outstanding issues Openreach
4 The relevant Openreach Product Manager(s) has/have been informed that you’re leaving PE Openreach
5 Your Delivery Manager informs relevant Openreach people about your progress Openreach
ORT 5 Criteria Owner
Phase 1aSet-up
Phase 1bConnectivity
Test
Phase 2Functionality
Test
Phase 3 Launch
Phase 0aRegistration
Phase 0b Enrolment
0 1 2 3
Phase 4Transition
4 5
ORT5: Readiness to enter WLR3 ‘Business as Usual’
28
Acronym Guide
BAU Business As Usual
CBM Customer Business Manager
CEM Customer Engagement Manager
CP Communications Provider
CPA Collaboration Protocol Agreement
CRD Customer Requirements Document
CRT Client Reception Team
CSP Customer Service Plan
CVF Customer Verification Facility (Test environment)
EMP Equivalence Management Platform
PE Product Establishment
PEM Partner Enabled Management
SMC Service Management Centre
SQC Structured Questioning Code
TEC Technical Engagement Consultant
WLR Wholesale Line Rental
To save repeatedly spelling out the meaning of the acronyms used in this slide deck, we’ve only done so the first time we’ve used them. We’ve reproduced them all here for easy reference