issues management by dr. nina handoko-widodo, m.a., m.sc. gaining legitimacy and credibility to...

7/23/2019 ISSUES MANAGEMENT by DR. Nina Handoko-Widodo, M.A., M.Sc. GAINING LEGITIMACY AND CREDIBILITY TO AVOID CRISIS

1/49

I__QA_ CBEB@ACAEV

GI_IT Qeivarsitbs IefneasibFapbrtacae Ilcu Jncueijbsi

Cbebkacae Jamucbsbe

Notnhar 1tm 8421

FX. Eieb Mbefnjn-Pifnfn, C.B., C._o.

@BIEIE@ LA@IVICBOY BEFOXAFIHILIVY VN BWNIF OXI_I_


2/49

Pmbt is Issua Cbeb`acaet>


3/49

Issua nr Trnhlac >


4/49

I__QA vs TXNHLAC

Issua; be icpnrtbet tnpio tmbt is viawaffiggaraetly hy figgaraet panpla

Trnhlac; b cbttar ng situbtine ra`brfaf bsuewalonca, mbrcgul nr wrne` bef cust hanvaronca

Bey ietarastie` issuas lbtaly>


5/49

I__QA vs TXNHLAC

Pmbt bra tma pntaetibl prnhlacs tmbt obembppae ie ynur wnrjplboa>

Bey pnssihility tmbt tmnsa prnhlacs obeasoblbta tn issuas gnr oartbie stbjamnlfars>

Xacachar tmbt figgaraet stbjamnlfar obe viawtma sbca issua figgaraetly!


6/49

Issuas ie Nr`beizbtines

Issuas bra onetrnvarsibl ieonesistaeoias

obusaf hy `bps hatwaae tma axpaotbtines

ng nr`beizbtines bef tmnsa ng tmair puhlios.

Pmila figgaraet stbjamnlfars cby ha

oneoareaf bhnut tma sbca issua, tmairparspaotivas ne tmbt pbrtioulbr issua bra

ENV eaoassbrily tma sbca.


7/49

Issuas ie Nr`beizbtines

Vma rnla ng tma issuas cbeb`acaet prnoass

is tn fatarciea tma axistaeoa bef lijaly

icpbots ng tmasa figgaraet viawpniets

(onetastbhla figgaraeoas) ne spaoigio issuas

gnr tma nr`beizbtine.


8/49

@bps ie Axpaotbtines


9/49

Pmbt is Issua Cbebàcaet> Issua cbebàcaet is b strbtaìo husieass-

plbeeie` tnnl tmbt malps nr`beizbtines `bielaìticboy bef orafihility ie tmairbrùcaets ne uesattlaf cbttars.

It is b gnrcbl prnoass tmbt saajs tnmbrcneiza nr`beizbtines bef stbjamnlfarsietarasts hy rafuoie` tma `bp hatwaae

pargnrcbeoa bef axpaotbtine: bef tmusrafuoie` ea`btiva nutoncas gnrnr`beizbtines.


10/49


Issua cbebàcaet fnea ri`mt obe malp tn

smbpa puhlio fahbta bef puhlio pnlioy

gnrcbtine

Bfvnoboy is b onccne bpprnbom ie issua

cbebàcaet it ievnlvas obcpbièie`

bef lnhhyie` stbjamnlfars ie nrfar tn

ombeà bttitufas bef haliags tnwbrfs beissua.


11/49


_nlvie` ynur n`beizbtines prnhlac fnas

ent rast ne ynur smnulfars

Cbjie` sura tmbt ynur nr`beizbtines

prnhlacs will ENV haonca issuas gnr tma

puhlio is ynur knh!


12/49

Issua; _mbca ne Fiseay


13/49

Issua; Hnyontt CoFneblf


14/49

Issua; Hnyontt Mnefb


15/49

Issua; _bwit hujbe Mutbe


16/49

Issua; Jillar Jitjbt


17/49

Nriìes ng Issua Cbebàcaet

Vma pmrbsa is onieaf hy Mnwbrf Ombsa ie 2907.

Ie tma abrly 74s ie mis rnla bs b onrpnrbta TXnggioar, OANs ngtae onuesalaf mic tn raspnef

tn tma ieorabsie` iegluaeoa tmbt nutsifa gnroasaxartaf tn onrpnrbtines

Ngtae tma raquast gnr bfvioa obca tnn lbta!

It obca nely bgtar tma fbcbìe` labf brtiola,bgtar tma onesucar hnyontt wbs nr`beizafbef bgtar tma prntastars wara bt tma grnet `bta!


18/49

Ombsas Issua Cbeb`acaet Cnfal2. Issua ifaetigiobtine

8. Issua beblysis

?. Issua ombe`a strbta`y nptine(issuas avblubtine)

6. Issua botine prn`rbc(icplacaetbtine / botine)

1. Avblubtine ng rasults(cneitnr & raviaw)


19/49

Ombsas Issua Cbeb`acaet Cnfal


20/49

2. Issua Ifaetigiobtine

2. Onesifar tma traefs ie tma snoibl, pnlitioblbef aonencio rablcs ng ynur stbjamnlfars

8. Vaomenln`iobl rablc is b cust!

?. Oncpbra tmnsa traefs tn ynur hbsioonrpnrbta `nbls nr husieass plbe

6. Ifaetigy bll pricbry issuas tmbt onca up


21/49

Issuas ne GH>


22/49

Issuas ne GH>


23/49

8. Issua Beblysis

2. Frbw ne pbst axpariaeoas witm tmbtpbrtioulbr issua

8. Fn qublitbtiva bef qubetitbtiva rasabrombhnut tmnsa pricbry issuas tmbt mbva haae

ifaetigiaf;

Mnw panpla gaal bhnut tma issua,

Pmbt botines mbva haae tbjae, Mnw tma oncpbey is `abraf gnr fablie` witm it,

Mnw tma issua obe icpbot ynur nr`beizbtine


24/49

?. Issua Avblubtine2. Enw tmbt ynu mbva fatarcieaf tma issuas,

obragully fatarcieaf stbeoa ng ynuroncpbey gnr abom ng tmnsa issuas

8. It cby ha fasirbhla tn lat ntmar oncpbeias /nr`beizbtines tbja tma labf (rabotiva cnfa)

?. Ynu obe blsn `n witm tma glnw bef bfbptwmae eaoassbry

6. Nr ynu obe bssuca b fyebcio bef prnbotivastbeoa ne b pbrtioulbr issua


25/49

6. Issua Botine Trn`rbc2. Fnet ha pranooupiaf witm kucpie` tn botine

witmnut prnparly bffrassie` tma grnet aef ng beissua

8. Jenw ynur nhkaotivas hagnra botine

?. Vma oncpneaets ng bey botine prn`rbcs ieolufasattie` `nbls nr nhkaotivas, gnllnwaf witmstrbta`ias bef tbotios

6. Bll pbrt ng ynur nr`beizbtines smnulf ha tbppafbef syeomrneizaf tn bomiava tma nhkaotivas.


26/49

1. Cneitnr & Xaviaw

2. Issuas cbeb`acaetprnoass is bfyebcio gialf

2. Vma oyola ha`iesb`bie, witm eaw

plbyars, eaw traefs,eaw rasults, eawbttitufas bef sn ne.


27/49

Issua Cbeb`acaet is Fyebcio

Mnwbrf Ombsas cnfal ng Issuas Cbeb`acaet


28/49

Trnbotiva _tbeoa


29/49

Trnbotiva _tbeoa; Git ng Jif


30/49

Git gnr Jif; Jay Nhkaotiva FbiclarOmryslars Git gnr b Jif sarvioa wbs orabtaf tn

sbva omilfraes livas bef tn rbisa bwbraeass ng tma risjjifs gboa ie icprnparly huojlaf ie omilf sabts. Itaxpbefs bwbraeass ng parsnebl raspnesihility bef

gnousas ie be brab ng pbrtioulbr vulearbhility tn snoiatybef tma oncpbey. It is b pargaot hlaef ng onrpnrbta befpuhlio ietarast, wmiom is tma ulticbta `nbl ng `nnf issuacbeb`acaet. Bef it is ent kust `nnf TX...ynue` livas

bra haie` sbvaf

_nuroa; Vma P. Mnwbrf Ombsa Bwbrf - 8442


31/49

G gnr J; firaot onetrihutine tn

oncpbeys prngit

FbiclarOmryslar tbjas sbgaty sarinusly -FbiclarOmryslar wbs tma girst tn tma cbrjat witm birhb`s bef ieta`rbtaf omilf sbgaty sabts. Pa mbva tbjae

labfarsmip ie oncpramaesiva afuobtine obcpbi`es tnmalp bssura jifs bra huojlaf up ie tma hboj sabt befmbva spaet cillines ne ntmar ieenvbtiva sbgatyprn`rbcs. Ie tma girst yabr blnea, wa mbva ievastaf $=

cilline ietn favalnpie` bef prncntie` Git gnr b Jif.Haobusa tma sarvioa is graa, tmara is en firaot prngitgrnc tma aefabvnr.



32/49

Mnwavar, wa haliava tmbt Git gnr b Jif falivars tmaparsneblizaf sarvioa nur oustncars wbet bef fasarva,

bef tmbt will ulticbtaly ieorabsa nur prngitbhility. Pamnpa tmbt panpla raon`eiza tmis ieitibtiva bs pbrt ng nursbgaty labfarsmip. Iefaaf, 18 paroaet ng tma vamiolassarvioaf ie tma prn`rbc, bt Omryslar fablarsmips, braene Omryslar prnfuots.

G gnr J; firaot onetrihutine tn

oncpbey

s prngit



33/49

Git gnr Jif; Xasults Hagnra Git gnr b Jif wbs lbueomaf, tmara wara

bpprnxicbtaly 8,444 oartigiaf iespaotnrs ie tma onuetrybef tmara wbs en parcbeaet plboa b pbraet nrobra`ivar onulf ture tn gnr malp prnparly huojlie` ie

tmair omilfrae. Ie kust savae cnetms, Git gnr b Jif bffafcnra tmbe 2,?44 eaw iespaotnrs bt parcbeaetlnobtines bornss tma onuetry wmara pbraets obe ture bttmair onevaeiaeoa. Pa mbva rbisaf -- bef will onetieua

tn rbisa

bwbraeass ng jifs bt risj ie ieonrraotlyiestbllaf sbgaty sabts.



34/49

Git gnr Jif; Xasults


35/49

Ie Notnhar ng 8444, Git gnr b Jif wbs axpbefaf tnrabom lnw ieonca bef cienrity gbcilias wmn bra ngtaecissaf haobusa ng oulturbl hbrriars, aonencio gbotnrs,ato. Pa bra pbrtearaf witm urhbe mnspitbls ie gnur cbknr

cbrjats tn fistrihuta omilf sbgaty sabts tn eaw cntmars.Vmis wbs be aggnrt tn rabom cntmars bt tma ha`ieeie`stb`a ng b omilf's liga tn aesura tma omilf wbs sbga, sntmbt prnpar sbgaty hambvinrs bra prbotioaf grnc fby nea

ng b omilf's liga.




36/49

Git gnr b Jif mbs blsn si`eigiobetly rbisabwbraeass...ietareblly nr axtareblly. It mbs haae tmacnst raon`eizaf butn sbgaty prn`rbc ie tma ebtine, bsnuroa nr raputbtinebl aquity gnr tma oncpbey bef bsnuroa ng prifa tn acplnyaas. Gnr bll tma tblj bef bll tmacneay, tma prn`rbc mbs fnoucaetaf six livas it cbymbva sbvaf. Vmbt is tma cnst icpnrtbet rasult.




37/49

Git gnr Jif - FbiclarOmryslar


38/49

OnrOncc bs Hnuefbry _pbeears


39/49

OnrOncc bs Hnuefbry _pbeears

2. Hnuefbry spbeeie` is tn saaj nut ralavbetiegnrcbtine ne tma mnrizne ng ynur oncpbeys

husieass bef fissaciebta it8. Eaaf tn uefarstbef bef bppraoibta bll sifas

ng ralbtinesmip hatwaae ynur oncpbey befbll its puhlio


40/49

OnrOncc bs Fnciebet Onblitine


41/49

Hbsio Ligaoyola ng be Issua


42/49


43/49

Grnc Issua tn Orisis>


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48/49

Kboquas Issuas bef Orisis Cbeb`acaet Xalbtinebl Cnfal (8424)


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issues management by dr. nina handoko-widodo, m.a., m.sc. gaining legitimacy and credibility to...

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