isy10212 lecture week 2, 2006

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G. Cooper 2006 ISY10212: Contemporary Issues in MM & IT

Lecture: Week 2

Slide 1

Week 2 e-mail

ISY10212

Contemporary Issues in Multimedia and

Information Technology

Mails in (Thing, Adams Family) and here to stay

Education Practices some quick comments

and practice makes perfect

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Lecture: Week 2

Slide 2

Communication Background face-to-face

People are social beasts and virtually all communications

in the greater context of history have been face-to-face.

one-to-one; with parents, peers, spouse, children

one-to many; via song and dance

many-to-many; waring tribes beating their chest still evident today when New Zealand play international Rugby

the haka

many-to-one; when the peasants rise up en-mass against the King/

Tsar/ Power/ Authority.

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Lecture: Week 2

Slide 3

Communication Background face-to-face

Even to-day face-to-face communication is:

common (everywhere), regular (often),

important (provides giving of information that matters),

popular (people enjoy the social event), and

beneficial for those that participate (good for the human condition of beinga social being).

Asides

Prisoners are placed into solitary confinement to take them out ofcommunication AND to impose psychological strain.

News readers are a talking head on screen.

Watch news from other countries. The language differsbut the formatis identical.

Then again, Naked News has the talking headplus the body and isThe Program With Nothing to Hidea naked news reader on-line.

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Lecture: Week 2

Slide 4

Communication Push for Written

Pressure to replace verbal communication (or at least

supplement it) with written communication have includedaspects of:

culture

law

time

place, and

technology.

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Lecture: Week 2

Slide 5

Written Communication Culture

Paintings done as art can contain narratives of the time,

religion, social comment. There is art over and above the message. (It can be pleasant to

look at irrespective of your views on the comment).

Written copy can contain narratives of the time, religion,

social comment. Plays, poems, novels.

There is art over and above the message. (It can be pleasant tolisten to irrespective of your views on the comment).

Shakespeare plays are typically considered highly art-form in

the use of language, but also message and commentary of thetimesome of which transcend time and place.

e.g. Romeo & Juliet is STILL performed and has been made into movies set in arange of times and cultures.

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Lecture: Week 2

Slide 6

Written Communication Law

Written documents with a seal the negative from the ring worn by the King (or other important person)

embedded into hot wax as a sign of authenticity.

Written and signed statements, with date in ones own handwriting, can be presented as evidence of a persons

statement of fact, intent, belief

eg; a persons will Literally, I WILLleave my possessions to

Signed statements resulting from Police Interview Record of interview.but open to Police verbal, so now the video camera

is (or at least should be) used

People may say or sign, under duress.but difficult to overturn, becausethey SIGNED it.

You have been warned.NEVER sign anything unless you are surethat you agree. Do you actually READ the software licensing agreements before installing

software?

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Lecture: Week 2

Slide 7

Written Communication Time and Place

Written for posteritymessage from the grave To indicate personal intent, such as a will.

To capture a truth such as a record of atrocities The Diary of Anne Frank

Sandakan Prisoner of War Campo (6 POWs survived from severalthousandbecausethey escaped).

Written to span distances May be the command of Caesar or the King across the empire.

May be the report or request back to the centre of command This used to take about 6 months in a sailing ship in 1800 between Australia

and England.

Letters to loved ones While on conquest and explorations (eg. Charles Darwin on The Beagle)

The tyranny of war (eg. War Museum Canberra, letters from WW1 soldiers in the

trenches and on Gallipoli)

ANYWHERE and ANYTIMEwhere loved ones have been separated in timeand place, a capturing of news, emotions, desires, and dreams for the future.

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Lecture: Week 2

Slide 8

Written Communication Technology

Some technologies facilitated the capture of the message.

Papyrusan early form of paper Quillsan early form of writing with ink

Ball Point PensBicPens.from Baron von Bic who had the idea

Typewritersused to be considered a mechanical marvel

Word Processorson virtually ever home computer.

Some technologies facilitated the transport of the message.

Horseback

Ships

Trains

Telegraph

Aeroplanes

Satellites.

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Lecture: Week 2

Slide 9

Electronic Mail - E mail / e mail

Email brings with it some consequences in:

culture law

time

place

technology

undesirable consequences, and

ethics

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Lecture: Week 2

Slide 10

Electronic Mail - Culture

A whole new style of writing, with responses incorporated into body.

A new means of communicating

when, why, to whom, how, and how often.

An alternative to speaking to someone in Office Politics.

Colleagues (especially if they do not get on well) may use Email tocommunicate instead of leaning over the desk to where the person is

sitting.

In a work environment it becomes another means of carrying on

private discussions with people elsewhere. But who owns the time, the equipment, the network.and what lame

visual joke, or offensive material, is in the attachment?

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Lecture: Week 2

Slide 11

Electronic Mail - Culture

Lame attachment.

Source

unknown

received as an

email attachment

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Lecture: Week 2

Slide 12

Electronic Mail - Law

Email provides an electronic paper trail of who said what, when,

where, to whom. This has a legal status within a court of Law.though the Emails will need

to be obtained through legal means, such as the seizure of computers.

Email has become THE way in which directives are promulgated

through many companies and organisations (such as SCU).

There is still scope for face-to-face announcements to all staff, because

this is more personal.

There is still scope for internal reports because these are more glossy.

but Email is sufficient to indicate that staff have been informed,

PROVIDED it emanates from a suitable person of authority in that chain of

command.

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Lecture: Week 2

Slide 13

Electronic Mail Time and Place

Email can be penned and sent at any place and time, provided

suitable hardware, software, and access requirements are in place. These are modifying as we speak with wireless technology and mobile

phones evolving.

It is flexible enough to enable both synchronous (in real time) and

asynchronous (out of real time) communications.

A response may be received in a few seconds, few minutes, few hours,

few days, few weeks, few months.never.

INCREADIBLYempowering to travellers to stay in touch both

privately and professionally.

Singapore Airportlots of free internet terminals packed with young

travellers of all nationalities and languagestyping away to send and

receive emails.and visit their favourite news sites on the WEB (which we

have yet to speak of).

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Lecture: Week 2

Slide 14

Electronic Mail Technology

Hardware implications

Networks, Intranets, Internet.

Security..it makes available possible breaches in the system via bothtechnology error and human error.

Software and Service implications

Specialised (dedicated) software

Bundled software Free software

Hotmaila case study of giving IT to the masses, released 1996.

Who here have now, or previously have held, a Hotmail account (or similarfree on-line email account)?

Is it YOUR name.or are there already lots of people named you outthere?

Its not really without costif the user does not pay then advertising does.

see http://www.hotmail.com

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Lecture: Week 2

Slide 15

Electronic Mail Undesirable Consequences

NOT ALL GOOD! Any Technology brings with it benefits.

Any Technology brings with it undesirable consequences.

A Cynical view of Email is that it is a more efficient and effective wayto send Junk Mail.irreverently called SPAM! SPAM may also be associated with Illegal intent.

E.g.: Send me your bank details so I can send money from Nigeria.

E.g.: Do you want to buy some cheap software?

Other examples of undesirable consequences of Email include: Scope for viruses and worms to be transmitted in attachments.

The risk of security breaches, and so the need for Firewalls and

Encryption. Additional work load due to the need to document all instructions, some ofwhich were previously given verbally to subordinates.

Scope for workers to misuse employer provided resources.

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Lecture: Week 2

Slide 16

Electronic Mail Ethics

Ethics

are the morals and code of conduct adhered to by people to ensurethat their personal behaviour does not take unfair advantage of their

knowledge, skills, authority, wealth, political contacts, health,

educationand so on.

In general, laws reflect the ethics of any given societal setting or

culture.

For example, Insider Trading is illegal because members of a Board are

privy to confidential information which they may benefit from financially if

enacted upon.

This is unfair from the standpoint of needing to ensure an equal playing

field in the realm of business and the economyand SO is made illegal.

Examples: Rene Rivkin, Steve Vizard.

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Lecture: Week 2

Slide 17

Electronic Mail Ethics

Technology can outpace the capacity of society to establish

appropriate laws. For example, the scientific capacity of stem cell research and human

cloning are essentially presentBUT few countries, if any, in the global

context have been able to develop laws to adequately deal with these

capabilities.

Email technology outpaced the capacity for law to stay abreast.

So ethicsbecomes the means by which people at an individual level,

societal level, national level and international level try to make appropriate

decisions and enforce appropriate behaviourswhile waiting for

legislative systems to identify, develop and enact appropriate laws to

govern these areas.

Some laws now exist with respect to emailbut these have been in

responseto questions and issues raised with respect to their use.

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Lecture: Week 2

Slide 18

Electronic Mail Ethical Questions

With respect to the use of Email, you might like to consider the

following questionsfrom both an ethical and legal perspective. Is it acceptable to compose and send personal Emails at a place of

employment using the employers time and resources?

Who can have access to emails and attachments produced and sent from

a place of employment?

What would be deemed to be offensive and/ or harassing content and/or

attachments?

Can any personal rights to privacy in the context of a personal

communication (much like a hard copy written letter) be signed away to an

employer via an employment contract?

Should contravening appropriate usage of Email be just cause for

cautions, demotion, or sacking?

Note: Network Administrators DO HAVE THE ACCESSPRIVLIDGES

to view emails.

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Lecture: Week 2

Slide 19

Electronic Mail Ethical Questions

Scenario

If you came to a computer that another person had logged onto.and leftwithout logging off from (most likely they have simply forgotten), would it

be acceptable for you to view their current work on screen?

.what about their other assignment files, pictures, Emails..?

and what about their share portfolio, their bank account details, their

medical record..?

Hands up if YOU have ever left a computer work station while still

logged on Does your view change for the above because it is now YOU who may

have their files looked at?

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Lecture: Week 2

Slide 20

Electronic Mail in Education

Southern Cross University is an Educational institution. Email is used for:

staff-to-staff communications staff-to-student communication

student-to-staff communications

student-to-student communications.

It is subject to all the benefits, and the problems associated with thediscussion above.

Convenient

Exact detail specified

Electronic paper trail as evidence

Cc to other parties for their information

Butlots of it, irrelevant messages, SPAM, viruses, privatecommunications

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Lecture: Week 2

Slide 21

Other on-line aspects in Education at SCU

MySCU

Web based portal to a range of study resources. Library searches and borrowing renewals.

Electronic resources.

Study guides for essay and report writing.

Unit materials and group discussions.

Exam dates and enrolment details.

Web based access to resources IN GENERAL

Web access to news

Web access to technical resources (e.g. software hints) Web access to academic papers (e.g. referenced findings)

Web access to like-minded people (e.g. groups)

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Lecture: Week 2

Slide 22

Other on-line aspects in Education at SCU

Web has already changed the way students carry out their

general line of business Web search HASbecome first point of call.

Web as a resource for research and education is here to stay for (I

expect) a long time and impacts students at school, TAFE,

universityand is used by industry, government, and the

unemployed..PROVIDED that they have access.

Impact of computer technology in education will be

considered more next week.

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L t W k 2

Slide 23

Home Work

Before next week, Please ensure that you visit and browse:

Yahoo! Netrospective: 10 years, 100 moments of the Web

http://birthday.yahoo.com/netrospective

While not for everyone, you may like to skim:The Anatomy of a Large-Scale Hypertextual Web Search Engine

by Sergey Brin and Lawrence Page (the Google guys)

http://services.eliteral.com/search-engine-optimization-

india/anatomy-of-a-search-engine.php
http://birthday.yahoo.com/netrospectivehttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://services.eliteral.com/search-engine-optimization-india/anatomy-of-a-search-engine.phphttp://birthday.yahoo.com/netrospective

isy10212 lecture week 2, 2006

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