it a cure for healthcare arab health january 2013 -final
TRANSCRIPT
Engr.Sobhi A.Batterjee
President & CEO
Saudi German Hospitals Group
SHAPING THE HEALTHCARE INDUSTRY
IT - A cure for healthcare
Healthcare
without IT is like a
Factory without ELECTRICITY
IT is just not a technology
IT is an enabler
IT is a management tool
WHY IT IN HEALTHCARE
The Obvious: Speed, Reliability, Accuracy …
Internal Control
Process Standardization
Management Information and Decision
Support System
System Continuity (with staff changes)
Quality of Care (e.g. Infection Control)
HEALTHCARE CHALLENGES
Providing effective, efficient healthcare is a challenge in
today’s rapidly changing healthcare environment.
The industry is complex
Fragmented industry
Organized capital shying away
Skyrocketing Healthcare Cost
Industry lacks standardization
HEALTHCARE CHALLENGES.. Contd.
Lack of private practice discipline
Secure, real time integrated information
Health business intelligence and MIS is non-
existing
Most Personalized of all service industries –
compared to airlines, hotel etc..
IT A CURE FOR HEALTHCARE
Hospitals are
drowning in data
And
dying for information
SGH GROUP IT EXPERIENCE
SGH GROUP IT STRATEGY
Is to have a complete integrated
IT enabled Information System
from the 1st day of hospital operation
ELECTRONIC MEDIA RECORDS
Unified Patient Records
Instant retrieval 24*7
No misfiling or lost files
No Storage Space Needed
ELECTRONIC MEDIA RECORDS..contd.
No patient waiting time for retrieval of
files to clinics
Complete integration with Lab, OR, X-
Ray, ICU etc
A treasure of Decision Support
Information
BILLING
Client Transaction Management
Control of Contract Terms Eligibility
Exclusion
Deductibles
Approvals
Rejections
Real time capture of patient charges
Automatic application of contract prices
CLINICAL SYSTEMS
Panic Value Alerts
Infection Control Alarms
Blood Sugar Monitoring Program
Drug Interaction
Drug Food Interaction
Vaccination Program
Antenatal Care
PREVENTIVE MAINTENANCE
Automated Planned Preventive Maintenance with accountability to specific biomedical engineer and end user
Automated Equipment Log
Increased Equipment Up time
History Of Complaints / Diagnosis and Solutions
PREVENTIVE MAINTENANCE…contd.
Historical data enables easy problem identification and solution in case of Equipment Breakdown
Online Registration of Complaints
Calculating Machine Down time
Each Equipment as a cost and revenue center
PROCUREMENT & MATERIAL MGT.
Purchase Price Monitoring across group
Online connectivity with Strategic Suppliers
Reduce Inventory [JIT] Just In Time deliveries
Smart Bar coding techniques for efficient Inventory Management
PROCUREMENT & MATERIAL MGT…
.contd.
Integration of Information across the hospital stores / pharmacies
Remote Monitoring
E-Procurement for better pricing and material management
Integration to the internet for quotations and negotiations
BENEFITS OF IT
Knowledge Management Provide Intelligent data base Activate Interface with other parameters to maintain patient records
HIS enabled improvement
Financial & cost Mgt. patient care
Standardization of Hospital Processes
BENEFITS OF IT…contd.
Ensure timely medical intervention
(clinical alerts)
Electronic Medical Records
Better Utilization Management
Better Internal Controls
BENEFITS OF IT…contd.
Eligibility Approval / Finger Prints and
Biometrics / Smart Cards
Internal and External e-mail communication
Improvement in Quality of Care / Services
(Appointments/ Scheduling..)
BENEFICIARIES
Patients / Customers
Hospitals / Providers
Insurance Companies
Ministries / Government
Suppliers
National and Regional Economy
OBSTACLES
Healthcare is fragmented
Initial High Investment
Healthcare Structure is different in different
parts of the world
Aligning with the work culture
OBSTACLES
Doctors are yet to be computer savvy
Legislation Issues (HIPAA, Medical Records,
Prescriptions ..)
Standardization of Codes (ICD 9, 10, DRG,
CPT)
National and Regional Infrastructure
MANAGEMENT CHALLENGES
Managing Changing Relationship-Internal and
External.
Setting Consistent and Realistic Expectations.
Engaging the Executive Team.
Aligning Departmental and Organizational
Structures.
Recruiting and Retaining key Staff and Leaders.
Integrated Hospital Information System CARE QLIKVIEW Internet and Intranet/Extranet Enterprise Resources Planning (ERP) Telemedicine Balanced Scorecard E-Health
Develop IT as a Competitive Advantage
BASIC PLANNING GUIDELINES
Articulate how all technologies supports the
organization’s Mission and Vision.
Establish firm expectations and stick with them
Ensure key stakeholder participation
Provide Leadership Support
RECOMMENDATIONS
Regional/ National Healthcare IT Committee
consisting of Private Hospitals, Healthcare and
IT Professionals, MOH, Insurance
Companies…
National Legislation on Minimum Automation
Levels
Link all Hospitals to MOH, Insurance
Companies
Promote e-business/E-Health
IT A CURE FOR HEALTHCARE
Next time you are faced with an
OPERATIONAL PROBLEM,
think of an IT SOLUTION
It is more
STABLE & SYSTEM ORIENTED
THANK YOU