it and knowledge worker
DESCRIPTION
IT and Knowledge WorkerTRANSCRIPT
Information Technology Management
IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with
its needs and priorities.
The central aim of IT management is to generate value through the use of
technology. To achieve this, business strategies and technology must be
aligned.
MANAGING THE ASSETS IN AN
IS ORGANIZATON
IS leadership must manage these organizational assets:
Human Resources
Organizational data
Physical Infrastructure
Application Portfolio
Improving the Physical Infrastructure
Infrastructure management issues addressed here are:
Location
The workstation
Supported operating systems
Redundancy
Supported communications p
Bandwidth
Security versus ease of access
Access to external data services
Managing the Application Portfolio
Most companies cannot operate without software applications –
they are critical assets.
Just as physical infrastructure, software portfolio needs managed
as an asset.
Managing the Application Portfolio
A company must knowWhat software it ownsWhere it is locatedWhat it doesHow effective it isWhat condition it is in
1. Developing effective change management system
2. Ethical use of IT
3. Determining an outsourcing strategy
4. Deploying global information systems
5. Ensuring regular performance measurement
INFORMATION TECHNOLOGY
MANAGEMENT SYSTEM ISSUES
“… works primarily with
information or …
develops and uses
knowledge in the
workplace.”
Peter Drucker, Landmarks of Tomorrow, 1959