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Transaction processing systems

Knowledge management systems

Expert system and artificial intelligence

Enterprise resource planning systems

E-commerce systems

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Transaction processing systems (TPsystems) are designed to collect, record,and manipulate the data related to a

companys routine, day-to-day operations.

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Knowledge management systems (KM

systems) take the information in a companys

TP systems and filter and analyze it to make

it more useful to managers.

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An Expert system is an advanced IT systemthat can reason through a companysinformation, diagnose problems, and

suggest solutions.

Artificial intelligence is an IT system thatreasons and learns like a human being.

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Enterprise resource planning (ERP) systemsare multimodule applications softwarepackages that coordinate all of a companys

functional activities.

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E-commerce is trade that takes placebetween companies, and betweencompanies and individual customers, using

IT and the Internet.

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Jones: Introduction To Business: HowCompanies Create Value for People III. AFunctional Approach to Business 9.

Information Technology andECommerce: Managing Information,Knowledge, and Business Relationships