a look back at 2011-2012

UNH IT ACCOMPLISHMENTS

PROJECT MANAGEMENT CULTURE EMBRACED

WE’RE IT!

IT Security Trainingfor New UNH Employees

WE’RE IT!

CONNECTNH

Installed 70 miles of fiber between KSC and Manchester

Completed 21,000+ pole attachment applications

WE’RE IT!

Installed copper/fiber infrastructure

PETER T. PAUL COLLEGE OF BUSINESS ECONOMICS SITE WORK

WE’RE IT!

UNIVERSITY DAY

Wild E. Cat visits UNH IT IT Information Booth

WE’RE IT!

CAMPUS ANTIVIRUS CHANGES

WE’RE IT!

UNH FOURSQUARE

DAY LOCATIONS

ITSC &UNH

COMPUTER STORE

WE’RE IT!

UBIQUITOUS WIFI IN RESIDENCE HALLS

WE’RE IT!

UNH IT ITIL & ITSM:

New culture and tools

WE’RE IT!

IT at UNIVERSITY DAY

WE’RE IT!

SIGNIFICANT SAVINGS AT THE UNH COMPUTER STORENEW ADOBE LICENSING

WE’RE IT!

FITSI 2012 FOCUS: TEACHING ONLINE

WE’RE IT!

Social Media: Getting the Message Out

Facebook | Twitter | Vimeo | Foursquare | Pinterest | Flickr | Google+

WE’RE IT!

PUTTING A FACE ON IT: Open houses, orientation, benefits fair, and more!

FAMIS

WE’RE IT!

• UNH Mobile Apps

• iOS Applications Guide

• Security Policies

• Email Configuration

• Mobile Devices

SUPPORTING MOBILITY

WE’RE IT!

CLIENT ACCOUNTS REQUEST SYSTEM UPGRADE

Migration of Accounts Workflow to New Remedy System

WE’RE IT!

AV at COMMENCEMENT

WE’RE IT!

VoIP Phones:

economical

flexible feature-rich

WE’RE IT!

Microsoft and Apple Campus Agreements

Saving the University Thousands!

Microsoft Office

Microsoft SharePoint

Microsoft Lync

Apple Operating System

iWorks and iLife

WE’RE IT!

Apple Service Enhancements

iOS Direct Service Program

Apple Certifications

WE’RE IT!

• ITIL Awareness Overview Self-Paced Online course

• ITIL Certifications

• ITIL Conference

ITIL/ITSM AWARENESS FOR IT STAFF

Training and Professional Development

WE’RE IT!

WILDCATSMAIL

WE’RE IT!

• Word 2010 Tips ‘N Tricks

• UNH SharePoint: The FREE Solution for Safely Sharing Content

• UNH Lync

• Information Technology Security

• Website Management @ UNH

• Seven Questions Every Accidental Project Team Manager Needs to Ask

AOP WORKSHOPS BY UNH IT

Workshops Offered:

WE’RE IT!

Computer Repair

2000+ computers serviced

WE’RE IT!

UPGRADES:Copper/fiber cabling systems, related hardware, network edge devices

Parsons Hall

122 Mast Road

Dunlap/Myers

WHERE’S IT?

Memorial Union Building Telecom Building

IT Service Desk21,756 Service Desk calls

16,916 Service Desk Remedy incidents

WHERE’S IT?

1 Leavitt Lane McConnell

RAISING AWARENESS OF IT SECURITY

Over 1,000 Identity Finder Clients Active

WHERE’S IT?

Thompson Hall Hamilton-Smith

• Welcome Back

• National Student Day

• Customer Appreciation Days

• Love is in the Air

• March Madness: Make March Mac Month

• Accepted Student Days

• Orientation Resource Fairs

• And More!

UNH COMPUTER STORE EVENTS

WHERE’S IT?

Dimond Library Nesmith

Supported 120+ faculty to develop and teach online courses in

J-Term & Summer

Paperless Admissions ProcessGranite State College

Keene State College

DIMOND LIBRARY RECONFIGURATION

UNH-HIGHSPEED WIRELESS LAUNCHED

DATA CENTER SUSTAINABILITY

In-row cooling Additional condensers

DECREASED POWER CONSUMPTION

• Navitas

• IdM Phase I complete

• E-Commerce Phase I

• And More!

PROJECT MANAGEMENT

REACHING OUT AT THE HR BENEFITS FAIR

PARKER MEDIA LAB

Record-setting spring semester:

• 1191 total students served

• 146 hours of lectures recorded by 28 faculty

LIBRARY UBIQUITOUS WIFI PROJECT

NEW ONLINE DEPARTMENT DIRECTORY

PBX UPGRADE: Newer, faster, virtualized, redesigned

12,000+ transactions at the UNH Computer Store

SUCCESSFUL SEED AND IMPRIVATA PROGRAMS

UNH IT TRAINING: SharePoint, Office Communicator, Pinnacle, WebI, Banner, BannerXTender, FAMIS, Remedy, and more!

HOW DO YOU INSTALL A SATELLITE IN NH?

HOW DO YOU INSTALL A SATELLITE IN NH?

HOW DO YOU INSTALL A SATELLITE IN NH?

HOW DO YOU BUILD A CABLE NETWORK IN NH?