it excellence: innovation and strategy

IT Excellence: Innovation and

Strategy

Martin Hasselbalch,

Head of IT Excellence

Consulting Sales EMEA

© SAP 2008 / SAPPHIRE / <Session ID>

1. IT Excellence – Execution, Strategy And Innovation

The Challenge : Setting the Scene from CIO perspective

2. IT Excellence: Achieving Strategic Business Goals with IT

The Answer: IT Excellence

IT Excellence Portfolio and solutions

3. IT Excellence: The Success stories

Agenda


Execution Strategy and Innovation

Setting the Scene – From CIO perspective

Different locations

Different countries

Different languages

Different time zones

Central vs. distributed

Different applications

Different technologies

Different vendors

Point-to-point integration

Custom-made solutions

“Organizations are becoming increasingly dependent on IT in order to satisfy their

corporate aims and meet their business needs. This growing dependency leads to a

growing requirement for high-quality IT services.” (Service Level Management: Central

Computer and Telecom Agency).

Widespread Operations Heterogeneous Solutions

Complex Business Processes Mixed Technologies


Execution, Strategy & Innovation

IT & the Business are Accepting the Challenge

As a result of increased expectations from the Business, IT has also become more complex as well as more critical for business competitiveness. This increases pressure on IT organizations, which are expected to deliver more with less.





The answer: IT Excellence


3. IT Excellence: The Success Stories

Agenda


Achieving Business goals – Enabled by IT = IT Excellence

BUSINESS OUTCOME ENABLED BY IT

Business Efficiency

Business Governance

Business Agility

Business Innovation

IT Efficiency +

IT Governance +

IT Agility +

IT Innovation

= IT Excellence

SAP’s answer to this challenge is

the SAP IT Excellence Program !

Achieving Strategic Business Goals With IT

IT Excellence


Achieving Strategic Business Goals with IT

IT Excellence

“Offering the best software solutions and ensuring successful implementations are already key objectives for SAP . But we also understand that when a customer goes live, only part of the challenge is met. The rest is still to come: delivering results against business expectations in the short, mid and long term”.

The Answer is IT Excellence

SAP IT Excellence focuses on :

Increased business

efficiency

Decreased execution gap

Optimized IT

Strategic IT requirements

Technical IT requirements

Functional IT requirements


SAP’s Full set of IT Excellence Portfolio are Comprised

from Consulting Services, Enablement Offerings &

Methodology and Tools

Solution Architect,

Business Analyst

Application

Management

NetWeaver

Management

Enablement Services

Methodology and Tools

eSOA & NetWeaver Enablement Services

System Landscape Optimization

Upgrade Services

Application Management

Application Operations

Application Hosting

MaxAttention

Safeguarding

Premium Support

CCC

Empower-

ment,

Workshops,

Certification

Technical Operation & Infrastructure

Application Infrastructure

Application

Management

Business Processes

& Landscape

IT Strategy &

Architecture

Business

Strategy

Su

pp

ort

Ma

na

ge

d S

ervic

es

IT

T

ra

nsfo

rm

atio

n

SAP Solution Manager

SolutionExtensions


IT Strategy &

Architecture

Business Processes

& Landscape

Application Infrastructure

Application Management

Business

Strategy

Technical Operation & Infrastructure

Tools (SAP & Solution Extensions) SAP Solution Manager SAP QC & LR™ by HP SAP TAO SAP CPS by Redwood SAP TDMS by SAP SAP EMA by IDS Scheer

SAPs Enagement for IT Excellence Portfolio





The answer: IT Excellence


3. IT Excellence: The Success Stories

Agenda


Improve Your Business Efficiency and Goals

With IT Excellence

And SAP TAO


SAP Solution Manager is the platform for

SAP Application Management and Administration

© SAP 2007 / Page 13

SAP Solution Manager the Central Platform for

E2E Solution Operations

SAP Solution Manager …

provides tools, content and best

practices for the complete life-cycle

integrates central SAP NetWeaver

Administrator to facilitate

administration tasks

is an industry best practice

„Deploying SAP Solution Manager is a best practice step every customer should take to prepare for the

world of enterprise service-oriented architecture“

Derek Prior, AMR Research


Third-Party Applications

Adapters

Extensions

SAP Solution Manager –

Adaptability and Extensibility

© SAP 2007 / Page 14

SAP Test Data

Migration Server

Solution Simplification

Suite*


Adapter for SAP Quality

Center by HP

Process Scheduling

Adapter for SAP Solution

Manager

SAP ProductivityPAK by

RWD Adapter for SAP

Solution Manager*


Standard Edition

Enterprise Edition

SAP Central Process

Scheduling by

Redwood

SAP Quality Center by

HP

SAP ProductivityPAK

by RWD

*: planned, current working title

Test and Tune SAP

systems.

Deep Diagnostics for

in-depth insight

into SAP R/3 and

Netweaver

SAP

LoadRunner

Business Process

Modeling &

Analysis

ARIS

Bi-Directional

Integration.

Linkage to Business

Blueprint, test results

and defects

SAP SolMan

Adapter

The Suite of Quality Solutions in IT

Excellence Enables You to:

Build adaptive content

for automated

business process

testing

SAP TAO

Test Accelerator

Manage the testing

process.

Tractability from

requirements through to

defects.

Visibility into Testing

Process

SAP Quality

Center

Test Data Migration ServerCreate consistent and small QA and Development environmentsTDMS

Optimize the Business Processes

Leverage Solution Manager as “source of truth”

Manage and Monitor an Accurate and Repeatable Testing Methodology

Accelerate Automated Test Creation and Reduce Test Maintenance

Verify the applications ability to scale and quickly identify the source of issues

Simplify the management of test data for test and training environments

Test and Tune SAP

systems.

Deep Diagnostics for

in-depth insight

into SAP R/3 and

Netweaver

SAP

LoadRunner

Business Process

Modeling &

Analysis

ARIS

Bi-Directional

Integration.

Linkage to Business

Blueprint, test results

and defects

SAP SolMan

Adapter

TAO is Designed Specifically to Address

the Issues of Test Automation

Build adaptive content

for automated

business process

testing

SAP TAO

Test Accelerator

Manage the testing

process.

Tractability from

requirements through to

defects.

Visibility into Testing

Process

SAP Quality

Center

Test Data Migration ServerCreate consistent and small QA and Development environmentsTDMS

Optimize the Business Process

Leverage Solution Manager as “source of truth”

Manage and Monitor an Accurate and Repeatable Testing Methodology

Accelerate Automated Test Creation and Reduce Test Maintenance

Verify the applications ability to scale and quickly identify the source of issues

Simplify the management of test data for test and training environments

SAP TAO leverages the powerof Business Process Testing (BPT)

in SAP Quality Center by HP

+

TAO Works With HP Quality Center BPT

Sample TAO Customer Successes

Up to 60% lower readiness assessment time

81% lower cost per test cycle

Insurancecompany

300% improvement in test automation efficiency

60% reduction in test cycle duration

20% reduction in testing level of effort

Technology services provider


“We build our testing strategy around HP Quality Management

because there’s simply nothing else like it on the market today.

We have a complete project methodology that dictates proper

testing procedures, and Quality Management is an integral part

of that. It’s the home for our tests and the place people go to run

their reports, and validate their results; provide statistics, and

track issues.”

Art Murray, Manager of Applications Testing, Hershey Foods Corporation

CHALLENGE

How does a major corporation upgrade its Enterprise SAP system and verify that functionality, including 150 touch points with 35 integrated applications, is consistent with earlier versions?

SOLUTION

HP Quality Center core products TestDirector and QuickTest Professional, and HP Performance Center core product Loardunner

BUSINESS VALUE

Hershey Foods used these HP offerings to develop a rigorous testing strategy enabling developers, project managers, and business analysts to detect, track, and eliminate problems before going live with the SAP software upgrade.

Hershey Foods Corporation is the No.1 manufacturer of confectionary

products in the United States, with 14,000 employees worldwide and 2003

sales of approximately $4.2 billion. The company’s major brands include

Hershey’s Reese’s, Kit Kat, Kisses, Twizzlers, Jolly Rancher, Ice Breakers,

Carefree, and Breathsavers. Headquartered in Hershey, Pennsylvania, the

company has numerous manufacturing plants in North America.

With a focus on keeping pace with evolving SAP technology, Hershey’s

management initiated an upgrade from version 3.1 H to 4.6C. The system

had 4.000 named users accessing a variety of modules, including FI, CO,

MM, PP, Warehouse Management, SD, Maintenance Management, and

Business Warehouse, Approximately 35 external applications, including

Manugistics and Siebel, were integrated with the system.

Now also available SAP TAO –

Test Acceleration and

Optimization for SAP Quality

Center – Accelerated test

Automation for SAP Quality

Center by HP

SAPs Quality Center by HP

© SAP 2008 / SAPPHIRE / <Session ID> © SAP 2007 / Page 20

SAP CPS Improves Operational Excellence

Improve Strategy and Compliance

Optimize IT Operations and Reduce Cost

Automate and Streamline Processes

Centralize IT processes throughout the enterprise

Synchronize IT processes with business needs

Provide scalable & flexible IT services to the enterprise

Focus staff on value-added activities instead of day-to-day IT

operations

Core component of SAP NetWeaver and in line with the SAP

Enterprise SOA strategy

Auditing & Compliance support

$£ ¥€


SAP CPS by Redwood


Please add Corporate Logo in Here and Delete

Instruction

SAP® Test Data Migration Server

© SAP 2008 / SAPPHIRE / BE3975/

SAP®

Enterprise Modeling Applications by

IDS Scheer


Improve Your Business Efficiency and Goals

With IT Excellence


IT Transformation Services (eSOA)

CUSTOMER RECEIVES BENEFITS

“The Road map process helped me understand Enterprise

Services Architecture more deeply and then apply it to a

sequence of steps that achieve business flexibility through

transformation of both business processes and IT

architecture.”

Thomas Büsch, Managing Director and Head of IT, LHI

SOA Architecture and

business oriented IT

strategy

IT Governance, Business

Alignment, Agility, Innovation

and TCO reduction

ESOA Enablement Services

Enterprise SOA Business

Strategy

Enterprise SOA

Organization &

Governance


IT Transformation Services (Upgrade)


IT Transformation Services (SLO)

System Landscape Optimization

Services

Harmonized and optimized IT

Landscape

Consolidation, Flexibility, and

TCO reduction

“The system consolidation is regarded as an overall success because it helped us

to reduce IT costs and to enhance the management decision-making process.“Koji Shibagaki, General Manager, Information Strategy Department, Marubeni Corporation

“The system landscape optimization service ensured our historical billing data was

migrated quickly and effectively – without disruption to our business.“Burkard Manzel, Head of ERP Systems at E.ON Westfalen Weser AG

“SAP offered us a flexible, cost-effective service built around our needs. We were

impressed with the professionalism of their highly qualified team and their experience in

performing many conversions similar to ours.”Rob Tennekes, Consolidation and Financial Control Manager, NextiraOne

CUSTOMER RECEIVES BENEFITS


Key Business requirements – Enabled by IT = IT Excellence

KEY BUSINESS OUTCOMEs ENABLED BY OPTIMISED IT

Business Efficiency

Business Governance

Business Agility

Business Innovation

IT Efficiency +

IT Governance +

IT Agility +

IT Innovation

= IT Excellence

SAP’s answer to this challenge is

the SAP IT Excellence Program !

Achieving Strategic Business Goals with IT

IT Excellence – Wrap up of Key Business requirements


Customer Benefits From SAP IT Excellence

VALUE PROPOSITION

Strategic

IT Operation

Alignment with Business Strategy

Innovation, Adaptability and Changes

TCO Reductions

Functional

Higher User Productivity

Increased Value Creation

Increased Return on Investment

Higher Performing, Stable & Predictable IT Service Level

Mitigation of risks & improve Change Management

Optimized Infrastructure & Processes

Lower Cost of IT Operations

From IT Transformation and Managed Services

From Support Services, and SolutionExtenstions

From IT Transformation

IT Excellence: Enabling and supporting key business success factors though, IT

Agility, Efficiency, Governance and Innovation


Sessions

Join us d.21st May 08.00 – 13.00 for

joint SAP & IDS Scheer Enterprise

Modeling sessions

Location: Hall 3.1 Room MR.12


Customer Case: IT Transformation

Wärtsilä Oyj

Bjørn Pundars

Acquisition Integration Projects and Global ERP

Information Management


Thank you!


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