it infrastructure - maintenance

Information Technology Advisory CommitteeProject Registry Summary

As at: 30/06/2007

Projects within this document are arranged in the following 9 categories:

An Index at the end of the document classifies the projects by Project Management Framework phase, i.e. initiating, planning, executing, halted, closing.

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IT Infrastructure - Maintenance IT Infrastructure - Enhancements IT Infrastructure - Development Virtual Student Services - Maintenance Virtual Student Services - Enhancements Virtual Student Services - Development Virtual Staff Services - Maintenance Virtual Staff Services - Enhancements Virtual Staff Services – Development


As at: 30/06/2007

Table of Contents

Table of Contents.................................................................................................................................................................................................................................................... 2

IT Infrastructure - Maintenance............................................................................................................................................................................................................................ 4

CAMPUS ROUTER UPGRADES................................................................................................................................................................................................................................ 4ITSM SUPPORT SYSTEM....................................................................................................................................................................................................................................... 4WEB MANAGEMENT & DEVELOPMENTS 2004......................................................................................................................................................................................................... 6

IT Infrastructure - Enhancements........................................................................................................................................................................................................................ 8

CABOOLTURE NETWORK LINK - CDP..................................................................................................................................................................................................................... 8CORPORATE DATA INTEGRATION – ARCHITECTURE AND DATA QUALITY................................................................................................................................................................... 9DNS/DHCP – MARKET SCAN.............................................................................................................................................................................................................................. 11IDENTITY & ACCESS MANAGEMENT PROGRAMME.................................................................................................................................................................................................. 13QUT SOE DEPLOYMENT & MANAGEMENT TOOLSET 2006 – STAGE 2................................................................................................................................................................... 15SECURITY PROGRAM 2005.................................................................................................................................................................................................................................. 17SECURITY PROGRAM 2006.................................................................................................................................................................................................................................. 19TELEPHONE NUMBER UPGRADE........................................................................................................................................................................................................................... 22WIRELESS DEVELOPMENT PROJECT 2006............................................................................................................................................................................................................ 22

IT Infrastructure - Development......................................................................................................................................................................................................................... 24

APPLICATION TEST MANAGEMENT AND LOAD TESTING 2005................................................................................................................................................................................. 24CORBIS............................................................................................................................................................................................................................................................ 25CORPORATE SERVICES CONTINUITY PROGRAM.................................................................................................................................................................................................... 26ITIL SERVICE MANAGEMENT STAGE 2.................................................................................................................................................................................................................. 27QUT STAFF EMAIL PROJECT – PHASE 1.............................................................................................................................................................................................................. 28QUT STAFF EMAIL PROJECT PHASE 2................................................................................................................................................................................................................. 29QUT INTEGRATED COLLABORATIVE ENVIRONMENT 2005...................................................................................................................................................................................... 30QUT MAC SOE DEVELOPMENT & MANAGEMENT.................................................................................................................................................................................................. 31VISTA & OFFICE 2007 PLANNING......................................................................................................................................................................................................................... 32WAN FIBRE CA GP MILT.................................................................................................................................................................................................................................... 35

Virtual Student Services - Maintenance............................................................................................................................................................................................................ 36

Virtual Student Services - Enhancements......................................................................................................................................................................................................... 37

MERGE PERSON IDS........................................................................................................................................................................................................................................... 37DAS & TILS SERVICES WEB SITE....................................................................................................................................................................................................................... 38LEARNING MANAGEMENT SYSTEM (LMS)............................................................................................................................................................................................................. 39QUT AAA WEB TIER.......................................................................................................................................................................................................................................... 41QUT VIRTUAL DEVELOPMENT 2006..................................................................................................................................................................................................................... 42

Virtual Student Services - Development............................................................................................................................................................................................................ 52

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ARROW DIGITAL RESPOSITORY IMPLEMENTATION............................................................................................................................................................................................... 52BSI – ENQUIRY MANAGEMENT SYSTEM – STAGE 2.............................................................................................................................................................................................. 53REPLACEMENT CARD SYSTEM............................................................................................................................................................................................................................. 53STUDENT SECURITY SOFTWARE........................................................................................................................................................................................................................... 55

Virtual Staff Services – Maintenance................................................................................................................................................................................................................. 57

BUSINESS OBJECTS VERSION XI UPGRADE.......................................................................................................................................................................................................... 57

Virtual Staff Services – Enhancements............................................................................................................................................................................................................. 58

ASSESSMENT MANAGEMENT 2005....................................................................................................................................................................................................................... 58INTEGRATED PLANNING MODEL 3......................................................................................................................................................................................................................... 58OMNIVISTA CALL ACCOUNTING PROJECT.............................................................................................................................................................................................................. 60ONLINE TELEPHONE BOOK IMPROVEMENT............................................................................................................................................................................................................ 61RESEARCH MANAGEMENT SYSTEM DEVELOPMENT............................................................................................................................................................................................... 61(2004 ALLOCATION)............................................................................................................................................................................................................................................. 62REVENUE MANAGEMENT PROJECT....................................................................................................................................................................................................................... 64STAFFCONNECT TIMESHEETS.............................................................................................................................................................................................................................. 65STUDYFINDER UPGRADE..................................................................................................................................................................................................................................... 66

Virtual Staff Services - Development................................................................................................................................................................................................................. 68

ARROW/RQF PREPARATION.............................................................................................................................................................................................................................. 68BSI – HUMAN RESOURCE MANAGEMENT REVIEW................................................................................................................................................................................................. 68BSI – IT CLIENT SERVICE REVIEW....................................................................................................................................................................................................................... 70ELECTRONIC RECORD KEEPING (STAGE 3)........................................................................................................................................................................................................... 70HR INDICES AND BENCHMARKING........................................................................................................................................................................................................................ 72ISIS (PHASE 3)................................................................................................................................................................................................................................................... 73PAYABLES ONLINE WITH OCR DOCUMENT IMAGING – STAGE 2............................................................................................................................................................................. 74RQF (RESEARCH QUALITY FRAMEWORK)............................................................................................................................................................................................................. 74STAFFCONNECT ONLINE REGISTRATION ENHANCEMENTS..................................................................................................................................................................................... 75Student & Academic Management System...................................................................................................................................................................................................... 76

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As at: 30/06/2007

IT Infrastructure - MaintenanceRef. Title Benefits Description Participants Funding Status/Issues

2005-26

640024-1008/31

Campus Router Upgrades

Project Plan

Original projection Upgrade of core

routers at GP and KG.

Implement Layer 3 Multicast routing on core routers to reduce router CPU participation in Layer 2 Multicast traffic.

Wide area network multiplexing design to provide routing redundancy.

Install a second border router at the Kelvin Grove campus to classify the network traffic for the new Internet Access Service and provide a redundant internet link.

Realised to date

All business benefits have been realised.

The main objectives of this project are to: Upgrade the core

routers at GP and KG. Implement a campus routing solution that will meet the current and future (3year) network traffic requirements of the Gardens Point & Kelvin Grove and Carseldine campuses.

Sponsor

Ross Gorham, Manager NS

Project Manager

N/A

Network Development Program Coordinators

Peter Kurtz, Team Leader NOC

Ted Mync, Team Leader NIC

Total Funds Released:

AMP(IT) 2005 - $562K

Cash Flow:Actual Expenditure $568K

Total Actual Funds Available $(-)6K

Phase: Closing

Scope: Major

31/03/2007

Summary:

All business objectives have been realised.

Project completed.

Please note that the project account balance is currently (-)$18K in the red. The wrong staff members have been charged to this account and as a result a staff adjustment is currently in the system which should produce an account balance of (-)$6K.

30/06/2007No update received.

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2006-15

640021-1015/31

ITSM Support System

Project Proposal

Original projection

QUT will benefit from comprehensive support of currently implemented ITIL processes.

QUT students and

The objectives of the ITSM Support project are to find, recommend and implement an ITSM Service Support System which will allow QUT to support its adopted ITIL

Sponsor

Ian McDonald - Administrative Systems Coordinator, Registrars Office

Project Manager

AMP (IT): $21,500 for Phase 1

Funding approved for Phase 2.

Phase: Executing

Scope: Minor

31/03/2007

Stage 2 - scope, design, build and test phases have now been completed against the original project plan.

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staff will benefit by receiving more prompt and more complete resolution of the IT issues affecting them due to a tighter integration between the ITSM processes and the supporting technologies.

QUT will benefit with improved productivity and reduced costs due to more efficient service support.

Realised to date

Stage 1

Requirements Document is complete.

Stage 2

Vendor/product evaluation and acquisition (statement of work and contract)

Establish Development environments

ITSM Foundation Training and- Developer training

ITSM processes. Jason Wright – CIS

Sponsor for Stage 2

Geoff Mitchell

Project Manager for Stage 2

Rowan Arndt - CIS

$315, 000 AMP (IT) During this process it became evident that an

opportunity existed to provide a greater linkage between our current business processes, with those recommended as ITIL best practice and provided through the ITSM application.

As a result a number of ITSM workshops have since been completed to assist in identifying any gaps that exist between our proposed business processes with those provided through the application and to assist in building some clarity around our ITIL requirements.

Outcomes from these workshops will assist in determining what additional development activity is required which will form the basis of a project change notification due to be submitted to the PPO for approval 13th April.

A production release according to our original plan therefore did not proceed.

30/06/2007

The ITSM tool for job tracking went live on the 19th of June.

There were some minor issues in the first few days that were resolved.

Furhter development contiunes as we move though the list of enhancements based on feedback during implemenation that were not able to be addressed prior to go live.

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Scoping, Design and Development phases

Go Live Decision Date

Establish Production Environment

End user training

2004-75

640021-1005/31

Web Management & Developments 2004

Web Information Behaviour (2004-75a)

Project Plan

Original projection

Students, staff and the entire QUT community will benefit from the increased satisfaction of being able to find better information on the QUT web site more easily.

All will benefit as the quality of the information in the QUT web site improves.

Support staff will benefit as the maintanance of QUT website is streamlined.

This program has the objective of enhancing the web experience for QUT through a variety of initiatives. Individual projects within the program are described.

The Web Information Behaviour project will lay the foundations for a user-effective web information framework driven by a site-wide view of audience information needs and behaviour. Using a coordinated approach to web information delivery, it will also improve web information organisation and retrieval for all audience groups.

Sponsor

Tom Cochrane – DVC (TILS)

Web Information Behaviour Project Manager

Naomi Norman

Team

Senior Web Information Officer

AMP (IT) 2004 - $250K

Phase 1 of WIB:

$124K

Phase 2 of WIB: Ongoing $87K

Phase: Closing

Scope: Major

30/06/2007

All project activities have been completed.The project is now closed.

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Realised to date

Website information is easier to find.

Improved content quality as a result of site redevelopments.

Maintenance has been streamlined as a result of Governance Framework and Contribute introduction.

Web Strategy completed.

Using a coordinated approach to web information delivery, it will also improve web information organisation and retrieval for all audience groups.

Complete Projects in IT Infrastructure – Maintenance: Post Implementation Review or Activity Completion Report

2004-83 Diary Upgrade Project – awaiting ACR

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IT Infrastructure - EnhancementsRef. Title Benefits Description Participants Funding Status/Issues

2006-09

640021-1012/31

Caboolture Network Link - CDP

Project Plan

Original Projection

Students and staff at the Caboolture campus will benefit because: The proposed fibre optic

link will allow for expanded course offerings at the Caboolture campus by providing more cost-effective options for small group teaching and learning situations.

The video streaming and video conferencing capabilities possible with the fibre optic link will afford students greater flexibility to access a streaming media server at times convenient to their studies. The video conferencing technology would be well suited to small group interactive sessions and would be delivered through small group tutorial rooms to be provided on each campus.

Realised To Date

Students and Staff have high speed internet access

Videos have been used to deliver lectures through the

OLT system

Access grid technology is

The overall Caboolture Campus IT Development program objectives are to:

Improve the bandwidth, efficiency and reliability of communications and information technology provision at the Caboolture Community Campus,

Provide options for more flexible teaching and learning environments, and

Enhance the opportunities for further collaboration with TAFE.

Upgrade teaching technology in TAFE owned rooms.

This project is a subset of the program. The project objective is to install fibre optic link between QUT’s Carseldine campus and the Caboolture Community Campus. This will involve the purchase and installation of:

o Fibre Serviceso Networking Equipmento Technology in teaching rooms to enable better communication with other campuses and to ensure standard of teaching facilities is the same as on other campuses.

Sponsor: Caboolture Campus IT Development Group

Project Manager: Robert Craig

Network Project Manager: TBA

Network Development Program Coordinator: Peter Kurtz, Team Leader NOC

AMP (IT) 2006 $1,065,000

Projected Expenditure

Fibre (CA to CAB)$400K

Network equipment$225K

Relocate fibre$30K

Video Conference/ Access Grid rooms Cb & Ca $75K

Network equipment Tallon St$25

Install network and IT equipment at new facility at Cb$310K

Funding has been carried forward to 2007 budget.

Phase: Executing

Scope: Major

30/06/2007

All phases of this project are due to be finalised in the first two weeks of July. This includes installation of the campus router and distribution of the video conferencing equipment.

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available for teaching and limited trials have taken place.

2004-34

640021-1006/31

Corporate Data Integration – Architecture and Data Quality

Original Projection

Reduce duplication and regeneration of data where possible throughout the University.

More local data needs to be met by central systems, communication to downstream users of systems. Integrity and centralization of Interfaces between systems wherever possible.

Designate specific senior officers as Data Custodians having final responsibility for data and its quality.

Promote Data Custodianship across the University.

Recognition of authoritative sources.

Data Custodians to play a key role in the next phase of data mapping, quality control standards development.

Develop a roadmap for Data Custodians.

This project deals with the custody, quality and integration of data for best use across systems at QUT.

Refer to VCAC memo, dated 27 June 2003:

“A central objective is to ensure that more local data needs are met by central systems. In order to do this, active leadership by appropriate accountable officers at QUT is needed in order to influence the necessary decisions to enable data versatility. Such a role can be designated as that of “data custodian”, and the proposed data areas, their custodians and managers ….. “.

SponsorNeil Thelander

Project ManagerCurrrent: Paul Tasker

Previous: Neil James-Pearson

Steering Committee (original)Neil ThelanderIan McDonaldJoe DascoliKathy HesslingMartin Perrett

Project Team

Paul Tasker

AMP(IT) 2005: $92K

Made up of $46k carry over 2004, $46k new funding 2005.

31/3/2007In the time since this project was initiated there has been a consolidation of several projects into the Identity & Access Managament programme.

Elements of this project have been completed and the remaining transferred to other components of the IAM programme. While the custodian policy and ADR (Approved Defined Roles) elements are implemented, the tools and business processes to support this will be developed as part of the IAM Service Oriented Architecture Implementation project which is soon to be submitted as a project proposal.

Specific data quality items are included in IAM Stage Two.

This project needs to be formally closed and the funding implications finalised.


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As at: 30/06/2007


Identify all Data Stores requiring Data Custodians. Generally

Expand the data dictionary with key additional standards determined by Data Custodians and their Data Quality Teams.

Timeliness, range of values, meanings of codes, translations to alternative codes. Developing standards for quality controls

Investigate QUT’s Data Warehouse and Reporting Infrastructure and its greater availability for other QUT uses.

Realised to Date Identify all Data Stores

requiring Data Custodians. Generally promote Data Custodianship across the University.

Apply as a model to more areas of the Business, responsibility of the Data Custodians to facilitate and lead in-conjunction with CIS

Designating specific senior officers as

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having final responsibility for data, and its quality.

Recognition of authoritive sources, overtime users of downstream systems

2006-24

640024-1073/31

DNS/DHCP – Market Scan

Project Proposal

Original projection Service Disruptions: This project will eliminate service disruptions associated with DHCP outages. Highly Available DHCP service on the Kelvin Grove campus: Some hardware/software limitations became apparent during the last DNS/DHCP upgrade project which resulted in a less than desirable deployment outcome No Development environment for DNS/DHCP: The previous project was not scoped for a development environment. Hardware end of life for existing DNS/DHCP: Our existing Hardware is at end of life and while patching is still supported with respect to security issues, feature enhancements required

QUT's DNS service underwent an upgrade in late 2003 through AMP funding. This proposal looks to addresses issues that were raised by that project and issues that have come to hand in the mean time in two phases; Market scan thru an RFO (this project) and a procurement and deployment project (created by this project).

Sponsor

Terry Smith

Project Manager

Ross Gorham

AMP(IT) $10,000

Operating $1000

31/03/2007The GITC and Project Proposals have been written. The GITC document has been reviewed by Finance (Michelle Dos Santos) and by Team Leader of Network Applications (Terry Smith) for presentation to the Network Development Program. The Project Proposal for the refresh of the DNS infrastructure at QUT has also been written and is being reviewed by Team Leader Network applications in prepratation for submission to the NDP.


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by QUT is only available in the new hardware platform. Policy Development: Limitations in the existing deployment will prevent/limit policy development and enforcement. Primary Name Server (NS1 and NS2) Deployment: QUT's primary name servers need to move to new subnets or at least one should be moved to Kelvin Grove to conform to RFC2182. RFC 2182 states: “secondary servers must be placed at both topologically and geographically dispersed locations on the Internet, to minimize the likelihood of a single failure disabling all of them”. This currently is not the case. This is not a simple matter of a service change as all domain registrars need to be updated. Management must recognise the cost of this task in terms of time and effort on the part of the Project Manager and the risk is that the

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allocated time of one week to carry out this task may not be enough. It must also be noted that this will require significant resource input from CSS. Offsite Name Service: This project will take advantage of the collaboration agreements with Griffith University and deploy a primary name service at the Nathan campus. This will further strengthen our compliance with RFC2182 outlined above.

Realised to date

Maket scan has been completed and the recommendations accepted by the Steering Committee.

2005-03

640021-1011/31

Identity & Access Management Programme

Includes:IAM Stage 1IAM Stage 2SOA Impl’n

Project Plan

Original Projection Real-time provisioning

of Account Physical & Virtual for Standard Systems

Recognition of Roles within the University, and a Governance process to bring new roles on.

Further Data Custodianship

Identity and Access Management a Program of Projects, in which the Provisioning Project is included. This Project concerns itself with the redevelopment in the way that the provisioning of accounts and building access takes place within QUT. The highlights of the Project include:

Creation of a single source of client data


Project ManagerPaul Tasker

Steering CommitteeNeil ThelanderIan McDonald

Stage One

AMP (IT) 2005: $128.5K

AMP (IT) 2004

$123K

(from Re-engineering the Provisioning Process)

Stage OnePhase: Execution

30/06/2007Execution Phase Outcomes:Development of the Visitor Registration(QVR) is complete and acceptance testing about to commence.

An Activity Completion Summary will be produced after QVR is deployed.

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responsibility in defining Authoritive Sources for ‘people’ data

Improvements in ‘people’ data through comprehensive matching, and Exception handling of data within the Business.

Realised to Date

Governance Process for ‘Roles’ agreed to by the Streering Committee.

Provide finer level of granularity in relation to access to Services

Provide interfaces to the client data, and of the rules, roles, and services

Put in place the Governance and Business Process to ensure a quality data-set is maintained

Right-Time updates. Accounts are ‘Provisioned’ post entry into HR and other Source Systems through to, Physical and Virtual Access being granted within one hour.

De-duplication of Client Data as it enters the Client Data Store, exception reporting to Source System owners.

A central data store and associated maintenance screen for all ‘Other’ people within QUT – this includes; Like Staff, Like Student, CCR, and Community Partners etc.

Flexible definition of Roles to enable entities such as IHBI, ACID, and Visiting Academics to have specific access to QUT resources.

Exposing the Design to Service owners to enable then to make use of the additional granularity being offered.

Joe DascoliTerry SmithKathy GrgicGraham MacAulayRandall Hine

Project TeamPaul TaskerTerry SmithDominic PetersonJames PratoLoy D’Souza

Total = $251.5K

Stage Two

AMP (IT) 2007: $188K

SOA Suite Impl’n

AMP(IT) 2007: $262K

AMP(IT) 2008: $40K

Stage TwoPhase: Executing

30/06/2007Initiating Phase: CompletePlanning Phase: Complete

Execution Phase Outcomes:The business analysis is underway and majority of requirements are complete.Application architecture design is complete.

Controlling Phase Outcomes:The following PM Processes and associated tools have been designed and implemented:

Issue Mgt Risk Mgt Configuration Mgt Library Mgt Quality Mgt

SOA ImplementationPhase: Executing

30/06/2007Initiating Phase: Complete

Planning Phase Outcomes:The schedule has been finalized and a project plan to present this is being developed and due for completion in mid July.

A project Alignment Agreement with the SAMS project has been completed.

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Execution Phase Outcomes:The acquisition of the software is complete and the engagement of an implementation partner is complete. The partner has commenced.

Templates have been completed and design standards commenced.

Development of the first prototype, which will be used as a basis for architectural designs, is underway.

Controlling Phase Outcomes:The PM Processes listed above under Stage Two are being used for the SOA Suite as well.

2006-25

640024-1048/31

QUT SOE Deployment & Management Toolset 2006 – Stage 2

Project Proposal

Project Plan

Original projection

The project aims to provide the following

Work with Integrated Help Services Section to enable the SMS 2003 Management agent to function on student laboratory PCs running Deepfreeze

Bring the service into line with other QUT supported enterprise systems by providing development, test and production environments

Deploy the Microsoft Systems Management Server 2003 R2 product to manage all QUT owned Windows based devices


Project ManagerPhillip kent

$122,230

31/03/2007

Inclusion of SMS Management Agent in QUT SOE v1-07-wxp image

Purchased SMS Client Access Licenses for 300 Windows Servers

Handover of service to Desktop Management & Integration section of ITS

Preparing Activity Completion report


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Upgrade the existing Microsoft Systems Management Server 2.0 production environment to Microsoft Systems Management Server 2003 R2

A selection of enterprise level and faculty/divisional specific web based reports to support the Copyright file logging policy, SOE compliance and asset tracking

Effective patch management of Windows operating systems and SOE applications

The ability to deploy and manage faculty/divisional specific applications and configurations

Realised to date

Provision of development, test and production environments

Upgrade the existing Microsoft Systems Management Server 2.0 production

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environment to Microsoft Systems Management Server 2003 R2

Provision of enterprise level and faculty/divisional specific web based reports to support the Copyright file logging policy, SOE compliance

Faculty specific software deployment

2005-33

640024-1010/31

Security Program 2005

Project Proposal

On-line training for IT Security awareness

Original Projection

Program Benefits:1) Protect the QUT network and hosts from threats, 2) Monitor and discover what is happening on the QUT network so that resources can be directed into the high risk areas.3) Provide tools and advice for both IT professional and other staff at QUT.

Realised to Date Raise security awareness and train staff across the University.


Program ManagerBarry Lynam

Project Manager:Greg Vickers

AMP (IT) $225,000

Phase: Ongoing

Scope: Major

Summary:

30/06/2007

This project on hold pending outcome of “Review Awareness Strategy Project”.

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(staff)

Vulnerability Assessment implementation

Fault Tolerance for IPS

1. Confirmation of vulnerability assessment tool (nessus) as correct tool for QUT.2. Understanding of Security Event Management tools and benefits to QUT3. New QUT Certificate Authority created.4. Need to document and formalise training, Awareness and Communication strategy.

The Personnel/ Human Resources part of the QUT IT Security Framework is marked as “more development/implementation required”.

Purchase no delay plugin feed for Nessus.

- Purchase and install fibre fail-open devices for sensors - Upgrade manager console operating systems and software.

30/06/2007

- Operational staff will include this in hardware upgrade task. Will be scheduled in Q4 2007.

30/06/2007

- All equipment is now sucessfully installed.

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2006-20

640024-1010/31

Security Program 2006

Server Registration System

Program Benefits:1) Protect the QUT network and hosts from threats, 2) Monitor and discover what is happening on the QUT network so that resources can be directed into the high risk areas.3) Provide tools and advice for both IT professional and other staff at QUT.

Original projection- Enhanced management of host systems having Internet access, unauthenticated email access- Increased security in management of the DNS in QUT- Central repository for all network devices that have a fixed IP Address- Major step forward in the direction of an ITIL Compliant Configuration management Database

A system currently exists to manage the process of giving hosts firewall rules. This project will further expand the system into a Server Registration system with expanded functionality to primarily suit Network Services.

Sponsor

Neil Thelander

Program Manager

Barry Lynam

Project Manager

Greg Vickers

Ross Hall

Phase: Ongoing

Scope: Major

30/06/2007

- Requirements specificalion completed.- Functional requirements 70% complete- Finalised development resources with Network Applications.- Interface design work will need to be sources separately.- PPO advised that project plan not requires as we are following the System Development Framework.

Q3 2007 Complete functional requirements. Finalise Interface design.

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Security EventManagementImplementation

Project Plan/Z:/intranet/sections/pp/Project Registry/Projects/2006/Project plan - Security Event Management Pilot.docCommunication Plan

Quality Plan

Risk Mgt Plan

Review ITSecurityAwarenessStrategy

Original projection- Data will be used to identify potential current or future security problems.- Software will correlate information from different sources including Vulnerability Assessment- Will move from reacting to security breaches to discovering them before external parties are affected.- Better able to direct resources to the right areas as will have a better understanding of current activity.

Original projection- Reduction in the number of incidents directly resulting from carelessness or lack of awareness.- Reduction in

This project is to purchase, install and implement a Security Event Management solution as determined by the outcome of the, “Security Event Management– Investigation” and “Security Event Management – Pilot” projects

One of the findings of Project 2005-33/D “On-line Training for IT Security Awareness”, was that few existing activities to raise security awareness levels were effective. The objective of this project is to review the approaches taken thus far by

30/6/2007

- New IT Secuirty Engineer approved as ongoing resource to address workload created by SEIM.- Huntsman Software purchased. Awaiting invoice. Training component will not be paid until training is delivered.- Software installed on production equipment.- Oracle now supported and currently working through issues with DBA team and Tier-3.- Decision to use agent software as prefered method for log collecting.- System has capability of replacing log collection done by Central Logging Server (CLS). CLS will need to remain as a long term archive. Working toward this situation.

Q3 2007- Continue implementation of Huntsman.

30/06/2007- Surveys conducted.

Q3 2007- Analysis of survey results- Produce report

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/SEM_Commplan1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/SEM_Commplan1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Project%20plan%20-%20Security%20Event%20Management%20Pilot.doc


As at: 30/06/2007


InvestigateIntrusionDetectionCapabilities ofBorderFirewalls

vulnerability to attacks involving phishing or social engineering.

Original projection- Significant increase in the security of the QUT Network- Greater ROI in Netscreen border firewalls.

QUT and to recommend strategies to improve the awareness of Information security.

At the start of 2005 Juniper Netscreen ISG2000 firewalls were Installed. This project is to test and investigate the capabilities of these devices and thereby significantly increase the security of the QUT Network by implementing Intrusion Detection on the QUT Border Firewalls.

30/06/2007- IT Secuirty Engineer attended Juniper IPS training.- Trail equipment used to trial capabilities.- Report produced recommending that IPS modules are NOT purchased.

Q3 2007- Project completion

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As at: 30/06/2007


2006-08

640024-1048/31

Telephone Number Upgrade

Project Proposal

Project Plan

Communication Plan

Original Projection The ‘3138’ prefix will

support QUT’s telephone number growth over the next five to seven years

Improved redundancy to the interconnection between QUT’s and Optus’ telephone network. This improves the business continuity of QUT

Realised To Date QUT has moved to a

5-digit extension and to the new 3138 prefix

The objectives are to: Meet QUT’s future telephone

extension requirements for the next five to ten years

Increasing the redundancy and resiliency of the voice network

Sponsor: Prof Tom Cochrane

Project Manager: TBC

Phase 1:

640024-1068/31

AMP(IT) 2005 $22,500

Phase 2: $255,000

Budget Status:$0

Phase: Halted

Scope: Major

30/06/2007

Stage two of Telephone Number Upgrade Project (TNUP) Stage 2 has been deferred to 1st quarter next year. As a result the remaining project funds of ($83,202) have been released, to relieve pressure on the overall AMP(IT) fund, and the account closed.

The main reason behind deferring the TNUP project was that University is seriously considering deploying IP Telephones (IPTel). This means that the telephone network redundancy design will have to be reviewed. The development of the new technology “ISDN over IP” will also impact on the telephone network redundancy design.

2005-05

640024-1033/31

Wireless Development Project 2006

Project Plan

Project Proposal

Original projection

Wireless Development Stage Three: To ensure that wireless

network is scaling to meet the projected demand.

Improve the scalability, performance, security, management and report of the wireless networks

Project Objectives

Wireless Development Stage Three: Improve the scalability,

performance, reliability, security and management of the wireless networks at Gardens Point and Carseldine by upgrading the wireless infrastructure in the core of the network & installation of WCS software

SponsorNeil Thelander, Director ITS

Project Manager Jukka Pirhonen

Network Development

Total Funds Released:

AMP(IT) $417K

Cash Flow:Actual Expenditure $199K

Total Actual Funds Available $217,857.41

Phase: Executing

Scope: Major

30/06/2007 wireless development stage 3 has moved to

executing phase

Order for hardware & software has been placed for stage 3

Installation of remaining 5 access points underway (stage 2)

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/TelephoneNumberUpgradeProjectCommunicationPlan_Phase2_v0.5.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/TNUP_Project_Plan_Phase2_v1%201.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/TNUP_Project_Proposal_Implementation_Phase_v1.0.doc


As at: 30/06/2007


To further develop the QUT wireless network to provide increased coverage and services.

Benefits realised to date:

Implement wireless detection devices

Provide recommendations on RFID tagging functionality.

Design and implementation of reports and usage trend analysis

Assist the installation of wireless services at Caboolture campus

Implement of the network infrastructure to support eduroam over the wireless network

Complete installation of 5 access points funded from Stage Two

Program Coordinators Peter Kurtz, Team Leader NOCTed Mync, Team Leader NIC

Less outstanding Orders$6,000$82,548.10

Complete Projects in IT Infrastructure – Enhancements awaiting Post Implementation Review or Activity Completion Report

2006-21 QUT Access

2006-26 Service Monitoring Alerting & Reporting – Stage 2

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As at: 30/06/2007

IT Infrastructure - DevelopmentRef. Title Benefits Description Participants Funding Status/Issues

2005-29

640024-1052/31

Application Test Management and Load Testing 2005

Project Proposal

Project Plan

Risk Management Plan

Quality Plan

Original projection

Students and staff will benefit from the improvement in services delivered by ITS because of thorough testing before release of upgrades and new products into the production environment.

QUT will benefit because of the cost savings realised through continuous productivity upon the release of new offerings into production

Realised to date

RFI concluded.

Pilot of Compuware Products conducted successfully.

Procurement of software and hardware completed successfully, along with optional upgrades to middlewares and Virtual Users.

Subsequent deployment and testing has also yielded significant benefits through detection of

The objectives for the Application Test Management and Load Testing Project are to leverage outcomes from the initial project, with a view to specific application in the QUT Virtual environment. This will result in a refined understanding of how load testing can benefit QUT, while ensuring the necessary skills are in place to properly utilize the relevant software.

Sponsor

Neil Thelander - Director (ITS) (Proposed)

Project Manager

Phill GillespieCIS

Team

Dan Tran

AMP (IT) 2005 $234K. Possible additional funding required to fulfil additional licensing requirements

Phase: Closing

Scope: Minor

30/06/2007

Summary:

Project currently remains in closing phase while testing continues.

Additional Training / Consulting on Oracle Forms testing will be undertaken once software bugs resolved.

Client Vantage being deployed for availability testing once bugs fixed.

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/AppnLoadTest%20ProjPlan%20Revised1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/AppTestManageLoadTestingQV%20ProjProp.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/AppTestManageLoadTestingQV%20ProjProp.doc


As at: 30/06/2007


fine tuning opportunities for finance, QV, and OLT. Testing of new QV10G rollout yielded numerous fine tuning opportunities.

2006-16

640024-1031/31

CORBIS

Project Proposal

Project Plan

Implementation Plan

Quality Plan


Communication Plan

Original Projection

The University community and prospective students will have an authoritative source for course and unit data.

Realised to date

The introduction of a new student and academic management system (SAMS) has impacted on the introduction of Academic Database. Work to date has focused on ensuring that Academic Database is clearly integrated within all business processes relating to curriculum development and approval before it is realised to users.

The end result of the Corbis project will be a better alignment between business processes and technology for the delivery of curriculum information to a wide range of audiences. The focus of the project in Stages 1 and 2 (2005 and 2006) has been the development and testing of the Academic Database software for curriculum development and approval, together with the development of interfaces to other systems.

The focus in Stage 3 (2007 – 2008) is to integrate the Academic Database with SAMS and other relevant systems, to ensure a clear fit for faculty users within the overall business processes for curriculum development, approval, data display and data management for student enrolments.

SponsorDavid Gardiner

Project Director

Ian McDonald

Project ManagerCathy Jackson

Steering CommitteeStephen Towers, ChairJoe DascoliIan McDonaldRobyn Nash (Health)Cathy Jackson additional faculty member to be confirmed

AMP (IT) 2007: $130,000 2008: $145,000

Phase: Executing

Scope: Major

Summary:

30/6/2007

Work during the first half of 2007 has focussed on finalising interfaces and developing a clear understanding of how the Academic Database and SAMS should function together within the curriculum development and approval business process. An interface from Academic Database to QUT Virtual (unit outlines) is in the final stages of development and will be tested shortly. A substantial upgrade to the system has been applied and tested in the test environment. Issues raised with the vendor will be provided as a patch which will be available shortly. As soon as testing is complete, the upgrade will be applied in Production. We are also in the process of recruiting a full-time Academic Database Coordinator.

Work during 2006 included testing a web client to allow unit coordinators to update their unit outlines and then send them through an approval process. The web client did not pass user-testing and QUT forwarded detailed recommendations to the vendor. The

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Corbis%20CommPlan%20Stage2%20V1-0%20final.doc

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Corbis%20QuaPlan%20Stage2%20V1-0%20final.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Corbis%20ImplementPlan%20V2-0-GB.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Corbis%20ImplementPlan%20V2-0-GB.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Corbis%20ProjPlan%20Stage2%20V1-2%20final.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/CORBIS.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/CORBIS.doc


As at: 30/06/2007


At the same time, further enhancements to the Academic Database and additional interfaces to other systems are being explored to be rolled out to faculties at a later date.

response from the vendor has been to completely redesign the web client, but this will not occur until early 2008. This means that release to the Academic Database for unit outline revisions will be a two-stage process with the main client released initially to professional staff and the web client released following testing and approval of the revised product.

An issue for the Academic Database implementation is the impact on faculty staff of a new system at the same time as the introduction of SAMS. We are maintaining close contact with the SAMS team to ensure a coordinated approach to faculties.

2007-02 Corporate

Services Continuity Program

Original projection

To reduce the impact of costs and reputation to the University should electronic services fail or were unavailable for an extended period of time.

Realised to date

Project is in the planning phase.

2007 component:

Fastrack the implementation of a Virtual Data Centre spanning both GP & KG campuses to be completed in stages 1 & 2 of the project which will span 3 years.

Update the university’s central IT Recovery Plan and plan, develop, and schedule rehearsals of key elements of that plan to be completed during stage 2.

Sponsor

Warren Fraser

Project Manager

Hiram Andree

Project Leadership

Don Caruana

Peter Kurtz

AMP(IT) $650K reserved for 2007 29K currently released

Phase: Planning

Scope: Major

30/06/2007

Hiram Andree (Project Manager), Joel Miller (DR Specialist) & Bryan Thompson (Project Engineer) have all commenced work. Steering Committee formed. Network design completed and awaiting approval by PDSG. F5 consultancy ongoing. Project documentation partially complete. Assurance & Risk Management Services committed to workshops to identify QUT’s Critical Services over Q3-4 as part of BCM framework revision. Draft Risk Assessment due 1/8/07. Expect Stage 1 HW delivery and installation Q3.

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As at: 30/06/2007


2005-40

640400-0014/01

ITIL Service Management Stage 2

Project Proposal

Project Plan

Quality Plan


Original projection

Staff will benefit from the introduction of standardised approaches to IT Service Management Change Management, Release Management and Configuration Management processes in IT support and delivery areas.

QUT will benefit through improved business continuity and time savings associated with process standardisation.

Realised to date

University Change Advisory Board has been introduced

Technical Infrastructure Development Group has been introduced to support the CAB

ITS Service Change Management group has been re-aligned to conform to a local change coordination group .

Stage 2 of the ITSM project (as per the Change Request form) will focus on the implementation of Change Management, and increasing the maturity of existing Incident Management and Problem Management processes.

Sponsor

Tom Cochrane - DVC (TILS)

Project Manager

TILS Divisional Office - $104K in 2005

31/03/2007The Project has been closed due to lack of funds and work will be continued as part of ITS Change process development. ACR will be completed by the end of the month


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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/ITSM2%20Quality%20plan%20v0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/IPM2-ProjPlan.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/ITSMStage2%20ProjProp.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/ITSMStage2%20ProjProp.doc


As at: 30/06/2007


Initial Self-Assessments for Change Management have been completed.

Process maps for Change Management have been developed and approved.

2006-22

640024-1075/31

QUT Staff Email Project – Phase 1

Formerly theMS Exchange Stage 1 Project

Project Proposal

Original projectionThe University will benefit because all will be in place at the end of Phase 1 to proceed with the actual installation and implementation of the Exchange system and staff migration to Outlook with Exchange.

Realised to date RFO in the market

place on time Short listing to 3

vendors with each giving a presentation at a Vendor Presentation Day

Overall Objectives:The University has determined that Microsoft Outlook in an Exchange environment will become the staff email client instead of Eudora. About 900 staff members are already using Outlook and MS Exchange as part of a trial. Others have switched to Outlook, but are still POPping to the Mirapoint system to be able to use TRIM, the University document management environment.

The overall aim of the project is to position the University for more advanced collaborative tools eg. Unified Messaging.

Phase 1 Objectives:

A Project Proposal and Project Plan for Phase 2;

An RFO for Provision of a MS Exchange Solution for

SponsorTom CochraneProject ManagerMichele Berrie

AMP(IT) $55,000

31/03/2007

Phase 1 completed in January 2007 and Phase 2, that is, the design, installation and implementation of Exchange 2007 with Enterprise Vault, followed by the client migration to Outlook is under way.

The contract is not yet signed, but Dimension Data is working under a Letter of Intent.


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As at: 30/06/2007


QUT; Selection of a vendor with

whom to begin negotiations for supply and implementation of a MS Exchange Solution at QUT.

2007-01

640024-1075/31

QUT Staff Email Project Phase 2

Original projectionAll staff will benefit because they will all be using Outlook on the corporate Exchange system place at the end of Phase 2 ready to use more advanced collaborative tools, for example, Unified Messaging and Exchange Calendar.

The University will benefit because the implementation of Outlook with Exchange means that the University will have the foundation in place for the progression of the broader collaborative environment.

Faculties and divisions will benefit from having the responsibility and resources for backing up email removed to the corporate system. Disk space will be freed

Overall Objectives:The objectives are:

Work with the preferred vendor, Dimension Data, to design, install and implement a corporate Microsoft Exchange 2007 solution, including email archiving using Enterprise Vault software.

Migrate 95% of QUT staff members to Outlook 2003 on the corporate Exchange 2007/Enterprise Vault system, replacing Eudora as the QUT standard email client.

Sponsor

Tom Cochrane

Project Manager

Michele Berrie

AMP(IT) 2007 $1.7M

June: additional funds of $227,000

Phase: ExecutingScope: Major

30/06/2007

The contract with Dimension Data was finally signed.

CSS commissioned all 17 production servers, which required significant effort and time. Network Services provided excellent support and cooperation in setting up the network and security envionment. FIT and BEE staff provided expertise, too, with Dimension Data technical staff. Dimension Data has now set up the servers with the applications and the Exchange/Enterprise Vault system is “live” in QUT’s production environment.

Delays took place over various aspects of the new system so that the time line has changed. Production testing remains to be done with a pilot of 50 expected to begin in mid-July.

A PMF Change Request was submitted and approved for additional storage disks as well as other unforeseen expenses from Central Hosts 2007 budget.

A detailed, customised migration plan draft was produced after visits to faculties and divisions, but will now be redone as a result of the delays..

Most of the main migration is now expected to

Last printed 21/05/2007 10:32:00 AM 29


As at: 30/06/2007


up, etc.

Realised to date

None

complete by the end of October 2007, but will extend into November 2007.

2005-31 QUT Integrated Collaborative Environment 2005

Project Notification

Original projectionThe QUT community, including staff, students and partners will benefit from:

Integration of people with improvement in personal productivity and information flow

Provision of a secure environment for collaborative exchange regardless of physical location

Facilitation of the integration of data and content with users, as required

Explicit integration of various technologies, ie, email, content and document management, corporate portal, knowledge management, web conferencing and extension to eLearning

Opportunities to cut costs associated with the time spent in search of information

A more effective and

The project will provide electronic collaboration facilities to the individual work station to enable staff, students and partners to participate in the collaborative work space. The University is increasing the range of multidisciplinary courses and research activities across dispersed campus locations with advanced network connectivity. A collaborative service supported by appropriate tools, is becoming an increasingly core component in the conduct of its core business (teaching, learning and research).

Project Managers:Ian McDonald (DAS)Graham Keys (FIT)

Team Members:Michael Ryan (Ed), Geoff Mitchell (TILS-TALSS), Joe Dascoli (TILS-ITS

Joint Divisional funding: DAS & TILS 2005 - $45K


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As at: 30/06/2007


efficient collaborative environment, compared to email, using appropriate tools

A greater harnessing of working across artificial silos in the delivery of service outcomes.

Realised to dateNone

2006-36640021-1018/31

QUT Mac SOE Development & Management

Project Proposal

Original projection

The project aims to provide the following Provide the

University with an opportunity to proactively address emerging trends in Intel based Macintoshes and OS virtualisation;

Reduce QUT’s level of risk relative to that of the current unmanaged Macintosh environment;

Reduce QUT’s level of risk or copyright violation by addressing audio and video media file detection and reporting for the

Project goals. 1. Develop a Standard Operating Environment (SOE) for Apple Macintosh Computers similar to the Windows SOE2. Develop recommendations addressing ongoing Macintosh SOE management


Project ManagerTim Morris

AMP(IT) $37K

CIF (In Kind) $6K

Phase: ClosingScope: Minor

30/06/2007

Project in final closing stages. Recommendations have been accected by the steering committee and presented to ITCG. Some minor documentation to be completed and financials finalised.

Released V1-07-OSX Standard operating environment for both Intel and PowerPC Platforms. Install launcher, and documentation available via DMI SOE server. CIF hosting image deploment server.

Evaluated SMS2003 integration using Quest Management Extensions for SMS (QMX – Formerly Vintela VMX). At this point ROI does not justify the cost involved.

Copyright and Asset reporting. Investigations are continuing into other (non-SMS2003 with QMX). The most likely scenario is client machines reporting to a Database and

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As at: 30/06/2007


Macintosh OS;

Aid computing staff in the support of Macintosh desktop computers at QUT;

Realised to date Initial SOE has been

created and deployed to a number of pilot laboratories and staff machines within the Creative Industries Faculty.

V1-07-OSX DOE made available to CSO community for installation on new Intel Macs. Incorportates Active Direcotry Authentication of users and a suite of applications comparable to that of the Windows SOE.

adapting DMI’s existing SQL Reporting to pull the data from there. Scripts for local reporting of copyright files is complete, database integration yet to be completed.

Dual-boot laboratories. Deployed proof of concept laboratory machines at CIF. Minor issues in the automation of windows deployment remain but are not major. The project will not officially endorse dual-boot solutions until the release of OSX v10.5 (due this quarter). QUT support for OSX 10.5 is slated for late 2007.

2007-03 Vista & Office 2007 Planning

Original projection Develop an

Implementation Plan which will make

Coordinate compliance testing of corporate, academic and student systems, and develop an implementation and training

Sponsor

Neil Thelander

Project Manager

Phill Kent

$85,703 Phase: Planning

Scope: Minor

30/06/2007

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As at: 30/06/2007


recommendations for the development, deployment and management of a QUT SOE incorporating Windows Vista & Office2007

Minimise duplication of effort across both the Faculty and Divisional IT Support Teams, and all central IT Service owners, in assessing the impact of the move to Windows Vista and Office2007 and assessing compatibility, performing risk assessment and determining the requirements for support of the IT Service with Windows Vista & Office2007.

Explore potential benefits in streamlining how the QUT SOE is developed, deployed and

plan for the introduction of Windows Vista and Office 2007 into the QUT environment

Technical Specialist

Ian Beckman

Identified 667 applications across QUT that required checking for Vista/IE7/Office 2007 compatibility. Of these 18 applications have been identified by the vendor as not compatible and will not be updated.

There are 315 applications which are compatible or will have a compatible version released by the end of the year, or early 2008.

There are approximately 330 applications which require testing to confirm if they are compatible.

Established an email list for Windows Vista collaboration with other universities

Produced documentation and utilities for configuring Windows Vista to connect to the QUT Secure Access Service

Investigated Microsoft e-learning training and discussed other available training options with Learning & Development

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As at: 30/06/2007


maintained using this new desktop Operating System. Investigate solutions for a single hardware independent deployment solution utilising both Vista technologies and the recently upgraded SOE Management Toolset.

Investigate options to minimise any potential client impact through scoping training and self help requirements.

Incorporate high probability of student take up of Vista/Office2007 in planning for support and training; for example IT Helpdesk staff.

Explore academic demand in planning release schedule for incorporation in teaching environments and curriculum.

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As at: 30/06/2007


Realised to date

2006-14

640024-1071/31

WAN Fibre CA GP Milt

Network Development Program (NDP)

Project Proposal

Project Plan


Original projection

1. Cost saving of up to $437K over a ten year period for GP-CA WAN Link.

2. Cost saving of up to $270K over a ten year period for Milton WAN Link.

3. Increased network capacity from 100M to 1000M for the GP-CA and Milton WAN Links.

4. A resilient WAN recovers seamlessly without any performance degradation from fibre cuts or a router failure.

Project Objectives

1. Install fibre between Gardens Point and Carseldine campus for the same cost or lower as maintaining the existing microware link

2. Implement a resilient network ring of fibre into QUT’s Wide Area Network (WAN) that will recover seamlessly from fibre cuts and router failures.

3. Replace the existing 100M network link to the QUT Printing Services at Milton with a high speed service (1G dark fibre service) for the same cost or lower as maintaining the existing managed service.4. Install a dark fibre service between one of QUT’s campuses and QUT’s new research building (MERF) at Prince Charles Hospital.

Sponsor – Neil Thelander

Project Manager – Jo Morris

Network Development Program Architect – Peter Kurtz

Network Engineer – Bryan Thompson

AMP(IT) $790K

$400K in 2006

$390K in 2007

MERF link funding of $320K is being funded as follows:

MERF Operating grant: $240,500

AMP (CW)- MERF: $79,500

Phase: Executing

Scope: Major

Summary:

30/06/07

Approval was received from VC to contract

AARNet to commission the Dark Fibre services for Milton, CA and MERF PCH without going to market.

Project plan was developed and approved and funds have been released.

Service agreement negotiations are taking place and should be finialised by end of July.

Project is on track to meet Milton 1 July 07 deadline for installation.

MERF deadline has been extended to 30 September but is scheduled to be completed by 31 Aug 07.

Carseldine deadline is also on track.

Complete Projects in IT Infrastructure – Development awaiting Post Implementation Review or Activity Completion Report

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As at: 30/06/2007

Virtual Student Services - MaintenanceRef. Title Benefits Description Participants Funding Status/Issues

None in this category

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As at: 30/06/2007

Virtual Student Services - EnhancementsRef. Title Benefits Description Participants Funding Status/Issues

2004-44

640028-1028/31

Merge Person IDs

Project Proposal

Project Plan

Work Breakdown Structure


Original projection

Students will benefit from enhanced service consistency and reliability of only 1 person_id per student so that a student will receive only one Academic transcript.

QUT will benefit from Improved risk management:

Early identification and correction of re-admission errors.

If implementing enrolment rules, correct pre-requisite checking is enabled as all of academic record is under one student id.

HEIMS initiative and introduction of a CHESSN number for students dictates the need for a student to be identified by one student id. Student can only have the one

This project will develop a series of programs that will identify students with multiple person_ids, merge these records under 1 person_id and ensure that the old person_ids are never re-used.

The multiple person_id problem has emerged because QUT is an amalgamation of 4-5 different institutions and students who have attended a number of these institutions may have been allocated different student numbers.

Through errors occurring at original data entry time some students have been allocated a new student number.

Sponsor

Kathy Grgic - Director (Student Business Services)

Project Manager

Marilyn Parker - SBS

Team

Roy Willie - CIS

Linda Haberkern – SBS

Vineet Sagar - SBS

AMP(IT) 2004 - $40K

Phase: Closing

Scope: Minor

30/06/2007Activity Completion Report submitted. Project Closed

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/MergePersonIDs_WBSv11.xls

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/MergePersonIDs_WBSv11.xls

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/MergePersonIDs_ProjPlanV1.1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/MergePersonIDs_ProjPropV1.0.doc


As at: 30/06/2007


CHESSN. The same tax file

number cannot be used by different person ids.

Realised to date

Duplicate id numbers are now being merged enabling the same student to have a complete academic record produced. QUT now compliant with new HEIMS legislation.

2006-34 DAS & TILS Services Web Site

Project Proposal

Original projection

System for adding and indexing content to combined site.

Contribute customisations.

Collaborative management model.

Classification and template for combined service information.

Realised to date

System for adding and indexing content to combined site. (approx. 10%

Development of a website providing combined information about DAS and TILS Services.

Sponsor

Registrar and DVC(TILS)

Project Manager

Simon Morecroft

$62K AMP (IT) Phase: Initiating

Scope: Minor

31/03/2007Funds released for the DAS & TILS Services Web Site project on 8/03/2007.Delays due to extensive staff changes in the Web Team and loss of key project member (Web Information Officer). However, no other major problems have been encountered and project is on track with respect to input.System editors from DAS and TILS identified.System indexing, page templates and metadata editor development in progress.Prototype system on QUT Home site almost complete.Contribute Rollout project (dependency) to be

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As at: 30/06/2007


progress)

Contribute customisations. (approx. 50% progress)

Collaborative management model.(approx. 15% progress)

Classification and template for combined service information. (approx. 50% progress)

completed mid year.

30/06/2007

No technological developments were made towards this project between April and June due to other Web Team project priorities. Personnel are expected to be available to start on July 9 and substantial progress is expected from then.

The primary development of controlled vocabularies was completed.

The QUT Library agreed to take part in a pilot for the DAS-TILS Services system. Preliminary discussions, testing and feedback has taken place. Their major services have been identified and these now need to be described within the Services system parameters.

2006-32

640027-1012/31

Learning Management System (LMS)

Project Proposal

Project Plan

Quality Plan

Work Breakdown

Original projection

The main benefits include: Provision of a reliable, robust, scalable and extensible Learning Management System engine Advanced functionality in many

Original projection

The main benefits include: Provision of a reliable,

robust, scalable and extensible Learning Management System engine

Advanced functionality in many areas

Increased availability of open source, shareware

Executive Sponsor:

Prof. Michael Lavarch

Project Leader:

Wendy Harper

Project Manager:

AMP (IT):

$ 1,272,725

Operating TILS:

$ 691,558

Phase: Executing

Scope: Major

31/03/2007

Project Management and governance

Project documentation for Phase 2 & 3 complete.

Planning activites begun for integration with AMS and SAMS. AMS/LMS/SAMS working party established.

Steering committee continues to meet

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Project%20plan%20v11.1.doc

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As at: 30/06/2007


Structure

Risk Mgt Plan

Change Mgt Plan

areas Increased availability of open source, shareware and commercial extensions Availability of open APIs will assist with integration with other QUT systems Collaboration with regional, national and international user community Savings in system administration and maintenance

Realised to date

Benefits will come to full realisation at system go-live.

Early advantages include acquisition of third party tools, perception of increased functionality by academic community, ease of integration with system such as CMD, collaborative efforts with Griffith

and commercial extensions

Availability of open APIs will assist with integration with other QUT systems

Collaboration with regional, national and international user community

Savings in system administration and maintenance

Realised to date

Benefits will come to full realisation at full system go-live.

Early advantages include acquisition of third party tools, perception of increased functionality by academic community, ease of integration with system such as CMD, collaborative efforts with Griffith University.

Kate Clarkson monthly.

Reference group (VLEAG) continues to meet monthly.

Systems installation and configuration

Load testing is being conducted in mid-semester break.

Extensions and integration

Roll-out of semester 2 extensions proceeding as planned.

Phase 2 data intergration work (with QUT Virtual, Calista) has been completed.

Migration

Migration of semester 2 sites is complete. Work is ongoing on non-unit sites. Planning underway for migraiton of summer semester sites.

Detailed planning with Business and Science faculties to begin next quarter.

Change Management and training

Full training program is ongoing and attendance is moderate.

Considerable progress has been made on Blackboard support site this quarter.

Regular meetings being held with all phase 2 faculties.

Student communication plan for semester 2 is being rolled out.

Current Issues / Risks

- Delays in finalising extension development could mean some functionality not available at start of semester 2.

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As at: 30/06/2007


University. - Scope creep (in terms of integraton with other systems eg SAMS and in terms of quality approvement for online teaching and learning and additonal extentions development)

- Loss of key staff

2006-35 QUT AAA Web Tier

Project Plan


Communication Plan

Opportunity Management Plan

Quality Plan


Original projection Client doco Build Client UI Coding & Unit

testing Alpha release Beta release Training PRD

environment PRD Database Integration PRD release Migration QV message

intrgration Completion

Realised to date Technical Spec Dev

environment Dev Database QA environment QA Database Design Client UI

This project plan describes the development of the new Authentication, Authorisation and Accounting (AAA) architecture for use at QUT with the following features: The architecture was developed as part of the earlier QUT AAA Web tier market scan project.

This project is a component of the Identity and Access Management program of works. Single Sign-on from the

desktop into the Web tier.

A single enterprise logon page providing a consistent login interface for all web based applications.

Federated authentication with trusted organisations included within SSO and the enterprise logon page –

Sponsor

Tom Cochrane

Project Manager

Terry Smith

AMP:

$82,000

OP:

$19,000

Phase: Executing

Scope: Minor

31/03/2007

Development phase complete.

Testing phase underway.

Project plan for Phase 3 – Move to production under development.


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As at: 30/06/2007


enabling initiatives such as the eGrad School.

The ability to redirect clients at logon to corporate information and notices sites before allowing them to access their requested application.

Reduced applications configuration effort.

Improved logging and auditing of access

The ability for applications to apply fine grain authorisation decisions prior to granting access based on Approved Defined Roles and other client attributes.

A framework in which applications can optionally take advantage of varying levels of functionally provided.

Enable new business applications such and SAMS and the OLT replacement.

2006-10

640024-1005/31

QUT Virtual Development 2006

Project Proposal

Original Projection

QUT Virtual 10G upgrade

The entire QUT community will

This program covers a variety of projects:

QUT Virtual 10G UpgradeQUT Virtual currently runs on an increasingly out-dated

Sponsor:

Tom Cochrane

Program Director:

Wendy Harper

AMP (IT) $436K

Op Grant $143K

Faculties $35K

Phase: Closing

Scope: Major

30/06/2007 – Carry Over

Student Mentor System

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As at: 30/06/2007


Summary Table

Project Plan

Communication Plan

Quality Plan

benefit from the upgrade, including technical staff. Key aspects, including the capacity to meet future requirements: QUT Virtual running on a fully supported version of Oracle; the ability to implement single sign on; the ability to move to the new version of Oracle Designer (for developing the databases); a move away from Tru64 to Linux as Tru64 is increasingly unsupported by Oracle; faster access for some components; and ability to use Oracle Enterprise Manager which allows easier management of the Oracle components.

MOPP upgrade and enhancements

The Secretariat will especially benefit, as well as anyone needing access.

version of Oracle RDBMS version 9.0.1.4 and 9i Application Server version 1.0.2.2. It is critical to upgrade the current supported version Oracle 10g to continue the QUT Virtual service. Servers moving to a Linux Platform.

MOPP upgrade and enhancementsTo maintain support from the vendor we need to upgrade IFS, the system that stores the MoPP, and as a result upgrade the associate Java applications.

Also, an addition of a number of functions and reports for both compliance and ease of use will need to be developed.

Student PortfolioStrengthen and enhance Student Portfolio towards a self-sustaining model, where the tool is re-aligned and operationalised, based on student, staff and employer feedback. The proposed development work will continue to ensure that QUT remains competitive, and leading in the provision of an

Project Managers:

Student Portfolio & Student Placement Systems

Wendy Harper

QV 10G & MOPP upgrades and Access Admin

Meryl Huth

Research & HR data

Tony Baisden

Career Mentor

Kim Hauville

Other Key Staff:

Joe Dascoli

Sally Kift

Project completed successfully and released on 10th May 2007

MOPP upgrade and enhancementsProject signed off by Governance Services on 8th Feb 2007 and released to staff on 1st March

30/06/2006

QUT Virtual 10G Upgrade

Project completed successfully.

MOPP upgrade and enhancementsProject completed successfully and TRIM was released to clients

Enhancements to Student Placement SystemsProject completed successfully in May 2007. Small amount of support and maintenance activity is on-going.

Student Portfolio

Project completed successfully and released on 24th May 2007.

QUT Virtual HR Data and Multiple Roles

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/QUT%20Virtual%2010g%20Upgrade%20communication%20plan%20V2.2.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/QUT%20Virtual%20Development%20Project%20Plan%202006%20-%20reviewed.doc

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As at: 30/06/2007


The MOPP will run on a fully supported software and the supporting Java application will be updated to meet current legislative and business requirements.

Student PortfolioStudents will benefit as Student Portfolio moves towards a self-sustaining model. Students will be provided with better tools for skill recognition, recording, presentation, and the capability to make linkages with learning outcomes. Other enhanced functionality will be delivered to meet the needs of an increasingly diverse group of users. QUT will benefit with a competitive advantage as it continues to lead other Australian universities in terms of e-portfolio development.

innovative e-Portfolio service.

QUT Virtual HR Data and Multiple Roles.The majority of applications in QUT Virtual use data sourced from Alesco in some way. However, the HR component of the QUT Virtual database does not reflect key HR concepts such as staff with multiple roles. The HR component of the QUT Virtual database requires redesign to support these concepts. Applications will then need to be refocussed to better reflect the new database architecture.

QUT Virtual for Research StudentsThe principal objective of this project is to extend the functionality available to research students via QUT Virtual to include the full suite of administrative processes these students currently undertake. The design and implementation of these processes will be informed by a review of the outcomes of the QUT Virtual for Research Students Project

Work has been carried out for integration with Provisioning. Common function libraries have been completed that will be required in the redevelopment of other exisiting functionality. Work relating to the Phonebook redevelopment has also taken place.

QUT Virtual for Research StudentsRollout of functionality has continued with the Annual Progress Report released, as well as a range of other search and reporting tools for students and staff.

QUT Virtual Access Administration Project completed successfully in December 2006.

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As at: 30/06/2007


Prospective students will view QUT’s commitment to supporting learning outcomes, preparing for employment and linkages with the ‘real world’ through connections with industry/employers. Support for lifelong learning and re-engagement with the university through work with Alumni.

Enhancements to Student Placement Systems

Students and staff will benefit as these enhancements will more closely address client needs, create a more maintainable system, and simplify processes for users of the systems.

QUT Virtual Access Administration

Staff will be better

undertaken in 2005. This new functionality will move current manual processes for applications, extensions, and agreements to online processes.

Enhancements to Student Placement SystemsThere are currently two student placement systems within QUT Virtual. Whilst these service the needs of two distinct groups, an enhancement is required to these systems to better meet the needs of clients on a university-wide basis. This enhancement involves addressing areas of overlap as well as gaps in functionality on both systems, with the view to streamline both.

QUT Virtual Access Administration The Access Management web interface within QUT Virtual is a function that manages the membership of staff to these access groups. Enhancements are required to enable staff to view and manage access more easily in situations where a system-centric process is unsuitable.

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As at: 30/06/2007


informed about the access they currently have and how to get access to other sub-systems. Managing access will be a more streamlined process. Staff will be reminded about privacy issues when being given access to sensitive information.


Students and staff will benefit as the system will allow the service to reach larger numbers of students, staff, etc.

QUT benefits with the move from simple stand-alone application to a supported corporate application. Students access the system in the same place where other common online activities take place. Risks associated with loss of data, security, etc are

Student Mentor SystemThe Career Mentoring Programme is managed by QUT Careers and Employment and involves creating mentoring relationships between students and industry professionals. The Mentor System will allow students to be able to manage their involvement in this programme. Students will be able to view information about potential mentors, register preferences for matching with potential mentors, and see their allocation of a mentor. This system will be designed with university-wide scope in mind so that other areas can utilise the system.

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As at: 30/06/2007


managed through inclusion in the corporate application environment

Staff using the system will benefit as aspects of the Field Placement System manage the allocation processes

Realised To Date

Student Portfolio

Process Re-engineering of pathways was released in February and has received positive feedback from staff and students.

22/06

The Academic Toolkit is an important development in the move to a more self-sustaining model. This details how Student Portfolio can be used and why, how workshops can be run, what resources can be used and

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As at: 30/06/2007


where to find them.

31/12

Website support material has been reviewed and updated.

QUT Virtual HR Data and Multiple Roles.

Database design is in final stages and will be put into production in April

22/6

New database and interfaces in place and have begun to be used by selected functionality

Enhancements to Student Placement Systems

Prioritisation of enhancements to Field Placements Systems has been completed with the client.

22/6

Increased flexibility in administration

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As at: 30/06/2007


functionality benefits staff by making the system easier to use. This in turn has allowed simplification of the student interface.

31/12

Release of enhancements has further increased the flexibility and ease of use of the system for staff and students.

QUT Virtual Access Administration

31/12

Staff can now see what access they have and from whom they may have access granted. This increases visibility for staff of their access rights, decreases the number of access queries and assists helpdesk staff in solving access problems.

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As at: 30/06/2007


QUT Virtual for Research Students

31/12

Release of functionality has taken manual forms to online forms making the processing of these more visible, easier to initiate, and easier to report and search. Both staff and students are able to expedite these processes much more quickly than they could previously.


31/3/07

The system is currently operational for student registration, working with client to ensure suitable administration functionality. 688 potential mentees have already signed up to the 2007

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As at: 30/06/2007


scheme via the QUT Virtual mentor system.

MOPP upgrade and enhancements

31/3/07

Governance Services is now able to self manage the MOPP Content, allowing more timely updates to reflect governance changes. Staff are able to search and view both current and historical MOPP instances. Images can now be included in the QUT MOPP.

Complete Projects in Virtual Student Services – Enhancements awaiting Post Implementation Review or Activity Completion Report

2005-09 QUT Virtual Development Program – awaiting PIR

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As at: 30/06/2007

Virtual Student Services - DevelopmentRef. Title Benefits Description Participants Funding Status/Issues2006-03

640025-1011/31

ARROW Digital Respository Implementation

Project Proposal

Project Plan

Original Projection

Students, research students and staff will benefit from this new facility through: Improved

platform for ePrints and ADT including a better interface and search functionality.

Support for national (and international) interoperability.

Support for Digital Rights Management.

Support for technical preservation of formats over time.

An interface between ARROW and Research Master.

A potential platform for other types of repositories within QUT and the opportunity

The objective of the project is to implement a more robust, more extensible respository platform to replace the current ePrint and ADT platforms and which may also provide an appropriate platform for other types of repositories (e.g. learning objects) within QUT in the future.

Sponsor:Judy StokkerProject Manager:Sarah Fredline

AMP (IT) 2006 $87,000

Phase: Planning

Scope: Minor

Summary:

31/03/2007

Version 3.1 of the software has just been released and is being installed. Data is being edited in preparation for migration. Migration processes have been finalized.


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As at: 30/06/2007

Virtual Student Services - DevelopmentRef. Title Benefits Description Participants Funding Status/Issues

for collaboration with other parts of the University.

Realised To Date

Project still in implementation phase

2006-11 BSI – Enquiry Management System – Stage 2

Project Proposal

Original projection

At the end of this project QUT should have working implementations of the system in place for Student Business Services dept and the Faculty of Business. Roll out models for future deployment should also be developed.

Realised to date

Nil

The primary objective of the project is to implement the system chosen out of Stage 1 for the Student Business Services dept and the Faculty of Business and to develop roll out models which will enable other parts of the university to develop content and use the system.

The system is capable of enabling students to obtain self-service access to information on a range of generic topics through a web-based online knowledge base.

Sponsor

Tom Cochrane – DVC(TILS) and Carol Dickenson - Registrar

Project Manager

Kathy Wheeler

AMP(IT) $300K Phase: Executing

Scope: Major

30/6/2007

Summary: SC approved change to implement

authentication module so that there is single sign-on at QUT for this product.

Purchased the PTA module and built in additional time to the project to implement the PTA

All other aspects of the system are ready for “Go-live”

Steering committee to signoff in July for a mid-July release.

Work commencing now on the communications for students

2005-48 Replacement Card System

Project Proposal

Original projection

Students will benefit from:- Increased

security of their account.

- Increased functionality of equipment.

This project will replace the magnetic stripe card used for paying for printing services in QUT laboratories with a QUT authenticated networked card system to support the services offered by QUT Printing Services. The system should have the capability in the

SponsorTom CochraneProject ManagerCraige RichardsonTeamRobert Jack – Uni Print

Cost Recovered - $252K

Phase: Executing

Scope: Major

31/03/2007

The control issues surrounding communication between Print Release Station and the Printer is still ongoing. There has been refinement to an application supplied by the vendor and this is still under test. The current version supplied by

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As at: 30/06/2007


- Transaction history report for their expenditure.

- Reduction in the number of cards required on campus.

Technical staff will benefit from:- Improved

warrantee and maintenance.

- Increase in system reliability and support.

- Improved data reporting ans security.

QUT will benefit from:- Modernisation of

card serives- Improved delivery

of student service- Increased audit

and security of cash and financial services.

Realised to date

The trial at CA will provide the data to indicate the beneifits achieved. The trial is expected to commence by !st November 2005.

future to allow cross university applications under the Griffith/QUT Collaboration Program.

Business Manager Griffith UniversityGreg Mills – Manager Copying & Printing Services Griffith University

the vendor is V1.0.6. Unfortunately this failed to meet control expectations and QPS is waiting for the vendor to respond.


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As at: 30/06/2007


The trial at CA was successful and is now completed .

All of the benefits except one have been achieved. The student experience may not necessary agree that there has been an improved delivery of student service. However, as the card system stabilises and improved awareness of the system operation, the overall perception will improve.

2006-23

640024-1074/31

Student Security Software

Project Proposal

Project Plan

Communication Plan

Quality Plan


In an effort to improve IT security as a whole and provide real benefit to students it is envisaged that a new service be established to provide security software and information (both web and printed) to all students.

Realised to date

Project has

Create an IT security web resource for students and staff to decrease security threats brought into QUT from student owned PCs.

Site licence Sophos antivirus for all student use.

Market service initiatives and raise IT Security Awareness.

Sponsor

Neil Thelander

Project Manager

Adrian Whitaker

AMP(IT) $118K Phase: ClosingScope: Minor

31/03/2007

- Web site completed and is live - All marketing materials produced and

distributed to suitable areas visible to students. - Anti virus servers implemented and are live Project has completed

30/06/2007Project completed and closing.

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/SSSPP%20Quality%20Plan%20v1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/SSSPP%20Commmunication%20Plan%20v1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/SSSPP%20Commmunication%20Plan%20v1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Student%20Security%20Software%20Provisioning%20Project-v1.1.pdf

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As at: 30/06/2007



commenced.

QUT provides free anti virus protection for students.

Information on reducing security risks via the internet available on QUT website.

Marketing, information and software available via different forms of media, e.g. postcard, posters, CDs, website.

Complete Projects in Virtual Student Services – Development: Post Implementation Review or Activity Completion Report

2005-12 Student Fee Management and Compliance – awaiting ACR

2005-42 BSI Marketing – awaiting PIR

2004-73 Physical Access Reform – awaiting ACR

2006-11 BSI Enquiry Management System – Stage 1 – awaiting ACR

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As at: 30/06/2007

Virtual Staff Services – MaintenanceRef. Title Benefits Description Participants Funding Status/Issues

2005-39

640028-1036/31

Business Objects Version XI Upgrade

Project Proposal

Project Plan

Communication Plan


Quality Plan

Original projection

Staff will benefit by increased functionality.

QUT will benefit continued product support and more timely Business Intelligence.

Realised to date

Implementation stage.

This project will bring QUT up to date for Business Objects and continue our support. This updating to current version will make the latest features available using the latest web technology.

SponsorIan McDonaldProject ManagersJorge Salles, ITSTeam

AMP (IT) 2005 $55K 31/03/2007

No update received.

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http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/Project%20plan_revised_BOXI%20v1_3.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/Project%20proposal%20BO%20XI%20Upgrade%20V1_21.doc

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2005-15

640023-1007/31

Assessment Management 2005

Project Proposal

Original projection

Staff will benefit from being able to use an up to date system with less risk to handle assessments.

Students will benefit from assured reliable reading of assessments. QUT will benefit from.

Realised to date

Successful release of ver 1.0 to pilot participants who have provided positive feedback. CIF particularly happy as, unlike Curwen, AMS can run on Macintosh machines.

The principal aim of this project is to establish a basic, but more robust and sustainable system for handling the administrative component of the University’s assessment management functions (replacing the current “Curwen” system).

Sponsor

Allison Brown TALSS

Project Manager

Kathy Hessling CIS

Team

David Arnott

CIS

AMP (IT) 2005 - $115K

Phase: ExecutingScope: Minor

30/06/2007Phase 1 completed.Phase 2 is currently in the planning and investigation stage to work out what needs to be done for Blackboard and AMS and where this will be developed - although it will come under the project scope for AMS

2005-16

640029-1005/31

Integrated Planning Model 3

Project Plan

Quality Plan

Communication Plan

Risk Mgt Plan

Original projection

A wider geographical distribution of information – ORACLE web-based application.

Better projections resulting in better planning.

Productivity improvements and

Over 2005-2006, IPM2 will develop and deliver additional resource planning functionality to the advantage of the University. This will include:

Extension of the current student requirements within the successful IPM;

Development and automation of the current Budget Module and the

Sponsor

Peter Sullivan

Project Director

Patricia Alner - (FRP)

Project Manager

Wayne McCullough - (FRP)

Team

AMP (IT) 2005 - $240K

Phase: ExecutingScope: Major

30/06/2007Major work has been completed in student projectiions, space and KPI modules. Rollout of the Student Load Planning module to faculties is currently underway. Effort being placed into defining the PIR documentaiton. Tracking on schedule.

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/IPM2-RiskMgtPlan.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/IPM2-CommPlan.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/IPM2-CommPlan.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/IMP2-QualPlan.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/IPM2-ProjPlan.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/Assessment%20Mang%20Proj%20Pro%20v1_4.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/Assessment%20Mang%20Proj%20Pro%20v1_4.doc



operational efficiencies, including reduced reliance on Microsoft Excel and manual processes.

Increase faculty contribution and ownership of student load, Budget, Space and Staffing data.

Delivery of quality assured KPI data, leading to a focus on achieving and assessing organisational performance rather than data accuracy.

Realised to date A wider geographical

distribution of information – ORACLE web-based application. - PARTIALLY Achieved

Better projections resulting in better planning. Achieved

Productivity improvements and operational efficiencies, including reduced reliance on Microsoft Excel and manual

development of a Space Planning Module incorporating workforce planning;

Development of a Performance Reporting Module for both delivery of scheduled KPI reporting to QUT Council, and the development and reporting of faculty-based KPIs; and

Integration of these new modules with existing functionality in both the IPM and the underlying QCR (QUT Corporate Reporting) data warehouse.

Janine Whittaker

(Team Leader)

Michael Percy

Client Champions

Graeme George

Ruth Matchett

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/IPM2-WBS.doc




processes. PARTIALLY Achieved

Increase faculty contribution and ownership of student load, Budget, Space and Staffing data.

PARTIALLY Achieved

2004-77

640024-1055/31

Omnivista Call Accounting Project

Project Proposal

Project Plan


Quality Plan

Communication Plan

Mobile Phone Implementation Schedule

MAC Tender & Implementation Schedule

Original projectionSupport staff will benefit from the removal of manual processes, from becoming multi-skilled and knowledgeable in processes across the section.Faculties and divisions well benefit from receiving accurate billing information in a timely manner.QUT will benefit from consistency and standardisation resulting in the delivery of an efficient, effective and appropriate delivery of services.Realised to date

QUT staff are benefiting from the Optus mobile phone plans.

This project will: implement a new, modern

fixed line phone management / billing solution that replaces the outdated TIMS system

contract a service provider for the provision of additions, moves and changes to the fixed line telephones within the university

port all QUT mobile phones from a number of providers to a single contracted provider

implement a web-based mobile telephone procurement system

implement a web-based mobile telephone billing system

Undertake continuous process improvement as systems are implemented.

Sponsor

Neil Thelander - Director (ITS)

Project Manager

Sandra Leslie - Communications Administration

Team

TBA

AMP (IT) 2004 - $212K

31/03/2006

Omnivista Fixed Line Directory & Call Accounting ImplementationFinal report for this project will be provided by end of April.

Milestones achieved: Automation of monthly reporting

occured from the 10th February 2007. Project funds for initial work to be

undertaken by Network Applications in relation to the integration of telephony data with other QUT systems has been allocated. The initial work was to revamp the Telephone Work request form. An initial model was developed in Q4 - 2006. Further improvements to Telephone Work Request form is being addressed in Q2 2007.


?

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/OmniVistaCallAcc_MACTender&Imp.mpp



http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/OmniVistaCallAcc_MobPhoneImp.mpp



http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/OmniVistaCallAcc_CommPlanV1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/OmniVistaCallAcc_CommPlanV1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/OmnivistaCallAcc_QualPlanV1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/OmniVistaCallAcc_RiskMgtV1.0.doc



http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/OmniVistaCallAcc_ProjPlanV1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/OmniVistaCallAcc_ProjPropV4.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/OmniVistaCallAcc_ProjPropV4.doc


2006-31 Online Telephone Book Improvement

Project Proposal

Original projection

The online QUT Staff Directory for accessing staff phone numbers will present an improved web interface, be easier to use and will contain up-to-date information.

Realised to date

Project has been successfully completed. An Activity Completion Report has been submitted by the Project Manager.

This project is the first stage of work required to upgrade the QUT Staff Directory.

Project goals:

1. Update the web front end of the QUT Staff Directory to be more aligned with the present QUT web design and to more readily convey information to a reader by deploying a cleaner and more elegant user interface.

2. Refresh the data in the present database and rejuvenate the Phone Book Administrators to understand their role in maintaining this data.

3. Develop a roadmap and recommendations for future initiatives to enhance the QUT Phone Book and associated business processes.

Sponsor:

Tom Cochrane

Project Manager: Sharyn Leeman

AMP(IT) $30,00031/03/2007No update received.

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?

2004-49

640028-1014/31

Research Management System Development

(2004 allocation)

Original projectionStudents will benefit by being able to see their milestones via the web and not rely on Faculty and RESA staff to

Research Master System 2004 will build on the work done in previous years with the single integrated database for research students being rolled out

Sponsor

Rod Wissler

Project Manager

Rowan Arndt – CIS

AMP (IT) 2004 - $200K

Phase: Closing

Scope: Major

30/06/2007Re-development and release of the Callista to RM interface for the Equity Section has

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Phone%20book%20project%20proposal%20V1.1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Phone%20book%20project%20proposal%20V1.1.doc


Project Plan

Communication Plan

Quality Plan


inform them, resulting in better understanding by the student and fewer overheads on the University. Students and staff will benefit because iinteraction between students and supervisors will be documented in one location, improving their relationships.

Realised to dateCandidature Email Customisation allows the automation of sending emails to student, their supervisors and their Faculty Research Admin Officer one month prior to a significant milestone and on the milestone itself. This email will direct students to resources to assist in meeting the milestone.

The implementation of the Ethics module allows the migration of data from a local database into the corporate research

across QUT. Further functionality will be added in 2004.

Team

Christine Wah Day

Khang Hua/ Ankur Singhal

Marisse Canonizado

been completed. This replaces a time-consuming process that was running manually by Corporate Projects.

Work is also continuing on the Scholarship interface. The current phase will automate some of the manual data entry done by the business area as well as provide new budgeting information for scholarships.

We have also commenced a new interface with HR which will transfer personnel and employment details; this will reduce the workload on the business area as well as provide more accurate and up-to-date information.

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/RM%202004%20Project%20Risk%20Management%20Plan%20v0.1.doc



http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/RM%202004%20Project%20Quality%20Plan%20v0.1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/RM%202004%20Project%20Communication%20Plan%20v0.1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/RM%202004%20Project%20Communication%20Plan%20v0.1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2004/RM%202004%20Project%20Plan%20v1.1.doc


management system, which in turn allows the connection between postgraduate students & grant information to Ethics application. This will result in better management of these areas. It also includes the deployment of RM to the Faculty Research Ethics officers, allowing them direct access to Ethics Applications information, rather than rely on reports from the Office of Research.

The synchronisation of user accounts reduces the administration of user accounts and creates a platform to utilise forthcoming provisioning automation.

PORTIA - Interaction between Students and Supervisors will are documented in one location, improving their relationship and therefore the relationship between the University and the student. Students are


able to see their milestones via the web and not rely on Faculty and RESA staff informing them, resulting in better understanding by the student and fewer overheads on the University.

2006-33 Revenue Management Project

Project Proposal

Project Plan

Risk Mgt Plan

Communication Plan

Quality Plan

Original Projection1. An integrated Receivables solution will enable considerable efficiency improvements, and therefore improved resource allocation opportunities, in the processes used to record and collect the University’s revenue2. An integrated Receivables solution will enable the University to more accurately report on and measure its performance in relation to Revenue

Project goals.

1. The objective of this project is to “minimise the transaction costs associated with collecting and managing revenue, maximise the returns from the revenue whilst providing an effective client service model.”

2. This project will also capitalise on the opportunity to improve the flow of funds and to

More effectively manage debtors;

Provide more cost effective means of receiving payment; and

Record and manage

Sponsor: Terry LeightonProject Manager: Randall HIne

AMP(IT) – FRP Carryovers $280K

31/03/2007

The first phase has been largely completed and extensive planning has been done for Phase 2.


?

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Rev%20Manag%20Proj_Proposal%20v1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Rev%20Manag%20Proj_Proposal%20v1.0.doc


Management and modify collection policies and strategies accordingly

Realised To Date

The new One Stop system is to be implemented in January with advantages for all cashiering sites across the Uni.

revenue.

.

2006-04

64002-1008/31

StaffConnect Timesheets

Project Proposal

Original Projection

Benefits to the University include improved efficiency through a single point of entry, validation and authorisation of timesheet data. This will lead to a reduction in payroll data errors due to authorising and finance officers having more open access to the claims data and able to detect and prevent errors before the occur.

Benefits to staff include a reduction in lead time to payment and an improved offering of web based Finance services.

The objectives for the StaffConnect Timesheets Project are to test, pilot release and fully implement electronic timesheets for Casual General and Academic staff.

Sponsor:

Terry Leighton – Director FRP

Project Manager:

Randall Hine – Training & Development

Team:

Kate Guy, Sarah Goldsworthy

Total Funding $140,000 with AMP (IT) contribution of $56,000.

Phase: Closing

Scope: Minor

31/03/2007

The new online timesheet system was implemented University wide on the 5th

March 2007. There were a number of concerns with the process largely with respect to a perceived lack of information for approvers to make decisions on whether to approve the timesheeets.

A number of forums were held to address issues and changes to the content of information has been implemented. The project team is to handover to Payroll during April 2007.

30/6/2007

The new online timesheet system was implemented University wide on the 5th

March 2007.

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/StaffConnect%20Timesheets_proposal.pdf


Realised To Date

The system has been implemented to a number of issues. These have now largely been addressed and the numbers of queries has dropped off.

A number of forums were held to address issues and changes to the content of information has been implemented.

The project has now been handed to the operational area and an Activity Completion Report sent to the PPO.

2005-21

640023-1012/31

StudyFinder Upgrade

Project Plan


Original projection

Prospective students will benefit from improved access to more complete and accurate data that supports their study choice decision. Staff will benefit from improvement in single source data usage through corporate systems integration and access to data. The project focuses on - versioning for HESA compliance; data linkages with Callista; updating old data systems to corporate IT standards; tighter integration and broadening of decision support data.

Realised to date Scholarships; Credit Precedent

The primary objectives of this project are to ensure that Studyfinder is HESA legislation compliant and to support QUT’s prospective students in their study choice decision by providing a more complete and user-friendly online course marketing information system.

Project Sponsor

Kathy Grgic – Director Student Business Services

Project Manager

Wayne Oswin

AMP(IT) 2005 - $95K

AMP(IT) 2006 - $95K

Balance unspent $30K from 2006 carried to 2007

Phase: Executing

Scope: Minor

23/06/2007

Summary:

Work on Graduate Destinations is ‘on hold’ until work on a related activity for Careers and Empoyment has been completed.

20K remains in the project funds to complete the Graduate Destinations work. Specification and design is underway with involvment from Careers and Employment.

Updated Courses Web Service awaiting approval.

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/Studyfinder_RiskManagePlan_2006.doc



http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/Studyfinder_ProjPlan_2006.doc


Versioning; Callista integration; QUT Authentication

integration; HESA compliance

deadlines met.

Complete Projects in Virtual Staff Services – Enhancements: Post Implementation Review or Activity Completion Report

2005-15 Assesment Management – awaiting ACR

2003-04 Email for Life

Virtual Staff Services - DevelopmentRef. Title Benefits Description Participants Funding Status/Issues

2007-12 ARROW/RQF Preparation

QUT will benefit from funding from RQF.QUT researchers will have their research outputs accessible

The project will enable QUT to comply with RQF requirements that selected research outputs are stored for assessment by RQF panels.

The ARROW repository of research outputs will interface with Research Master Database and the Office of Research’s RQF Repository

Sponsors: Carolyn Young, Michael McArdle.

Project Manager:

Paula Callan

AMP (IT):

$77,000

Phase: Executing

Scope: Minor

Existing QUT Eprint records have been edited to insert additional information in preparation for migration to ARROW software. The Library has processed a bulge of additional deposits of articles to QUT eprints Apr-June. Library staff have trained academic staff and their assistants in deposit techniques and copyright issues.

2006-28 BSI – Human

Resource Management Review

Strategic alignment Confirmation or

otherwise that HRM strategies and services align with and support business objectives as outlined in QUT Blueprint, top level and operational plans.

Prioritised record of stakeholder views on future needs and challenges facing HRM at QUT.

Service quality Increased “value

creation” in HRM interactions and/or services delivered

The purpose of the BSI Program as it relates to human resource management is to ensure that human resource strategy and practice supports the strategic objectives of the University. An important aspect of this function is the provision of a range of resources and services that assist employees to operate effectively in the workplace. Provision of these services occurs at a number of points within the University, including from the Human Resources Department which also has responsibility for policy aspects.

Sponsor:

Dr Carol Dickenson, Registrar

Project Manager:Elaine Harding

$44,362 funded through the BSI Program

Phase: Executing

Scope: Minor

31/03/2007Two streams of review activity/ focus have emerged from the BSI HRM Project.

A presentation on stream one outcomes was made at the 28 February 2007 VCAC, identifying opportunities to use technology more extensively to streamline and improve staff appointment and reappointment processes. The HR Department now has responsibility to carry the proposals forward and make a proposal for AMP funding as appropriate. The second stream of the BSI review relates to increasing the strategic focus of HR activities. A workshop facilitated by consultant, Karen Hailwood, and involving HR staff and University leaders will be held on 28


across the University.

Identification of operational issues and strategies for improvement proposed.

Impact on service delivery in the context of future needs and challenges identified by stakeholders will be considered.

Organisational efficiency and cost effectiveness

Confirmation or otherwise that services are appropriately and cost effectively delivered - by whom, where and how - and are supported by appropriate delegations and/or standards.

All stakeholders are aware of roles and responsibility levels associated with processes.

March 2007 to build on work already in train within the HR Department.

The Project Manager’s contract finished on 30 March 2007.


?


2006-29 BSI – IT Client Service Review

Original ProjectionThe BSI work in reviewing IT Client Service is focused on ensuring this function is managed and organised to achieve the university’s ICT objectives in an organisationally efficient way.

Anticipated benefits include:- consistency among IT activities in developing - clear and effective governance, roles and responsibilities- effective application of resources

- strong community of practice arrangements for IT professionals

This project will be undertaken over a 12 month period using a consultative methodology where the emphasis will be on examining the way the IT client service function is managed and organised across the university. The project will:

Consider the extent to which current organisational arrangements provide for effective service provision within an overall framework of cost effectiveness

Identify strategic and operational level issues for attention/improvement (e.g. in areas of policy development, planning and evaluation, cost management, resource deployment, staff development, procedural efficiency etc)

Develop alternative approaches as appropriate

Sponsor:

Tom Cochrane – DVC (TILS) and Carol Dickenson - Registrar

Project Manager:Mark McCormack

Funding has been made available to the BSI program from the TILS and DAS divisions.

Phase: Executing

Scope: Minor

31/03/2007

Concerted effort in this quarter has gone into developing the operational aspects of the changes to direct client IT support. This has involved formulation of working parties to look at HR, Operations, and Community of Practice aspects. Various meetings have been held with faculty, IHBI and divisional areas to identify which positions will transition to red, green and blue areas in the proposed new structure. There has been strong communication with the IT community during this phase of the project.


?

2006-13

640028-1022/31

Electronic Record Keeping (stage 3)

Original projection

Improved: compliance with

recordkeeping standards & Legislative

The objective of the project is to implement the selected product by way of a pilot. This commences the final piece of introducing appropriate technology to

Sponsors:

T Cochrane

C Dickenson

AMP (IT) 2005 $180K

AMP (IT) c/f $200K

Phase: Executing

Scope: Major

30/06/2007


Project Proposal

Project Plan

Communication Plan


requirements. accessibility of

records, efficiency in location and retrieval of records.

efficiency in business processes based on standardized workflows

management of risk to QUT in the event of disputes.

Disaster Recovery. Vital Records

Identification and Contract Management.

Establishment of a managed central repository and collaborative environment that is available to other QUT projects.

Reduced long-term storage cost, both physical and electronic.

Realised to date

- Improved Data Quality for staff files.

- More electronic records (more than

support the records strategy and positions QUT to address its legislative obligations, enhance business and operational efficiency, and manage high-risk areas, such as the interactions with students, in an increasingly complex compliance environment.

Project Director

Ian McDonald

Project Manager

Lena Wong

Project Officer

Michael Hills

Team:S JohnstoneJ DascoliL Kovach-VighG MacAulay

T Meggitt

M Hills

A Diamond

G Gorham

Rollout to HR Department fully completed, over 22,000 electronic records catalogued in TRIM by HR.

Project proposal for ERIP SBS 2007 submitted to Portfolio Office for consideration.

Planning work on ERIP SBS 2007 commenced

30/06/2007

Project proposal for SBS rollout approved, project plan documentation in progress.

Started planning work on Dataworks to TRIM data migration

Started business process analysis on student administration related processes, aiming to identify student records that should be recorded in TRIM as well as identify possible process enhancement using TRIM.

In conjunction with SBS, designing new electronic student file structure on TRIM.

Liaise with SAMS project team on system integration and alignment between TRIM and SAMS.

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/ERIP%20Stage%203%20RiskMP%20v1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/ERIP%20Stage%203%20RiskMP%20v1.0.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/ERIP%20Stage%203%20CommPlan%20v1.01.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/ERIP%20Stage%203%20CommPlan%20v1.01.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/ERIP%20Stage%203%20Project%20plan%20v1.4.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/Electronic%20Record%20Keeping%20Proj%20Proposal.pdf


10,000 within HR) for quicker and easier online search.

- Less printing of email for filing, hence saving on space.

- Automatic calculation for retention of staff files.

- Increased access to file content for officers outside RMS.

2005-24

640026-1006/31

HR Indices and Benchmarking

Project Plan

Original projection

QUT managers will benefit from easily accesssible, current HR management information or HR will benefit from the automation of the processing of data for the HR Benchmarking programme.

Realised to date

Reports successfully developed. 2006 Pilot complete.

Data Entry forms successfully released to clients

This project will primarily be focussed on building a robust system that will automate generation of HR Indices reports along with processing and reporting on HR Benchmarking information.

Project Manager

Michael Hounslow HR

Project Team

HR and CIS staff

AMP (IT) 2005 - $58K

DAS $58K

Joint AMP and Registrar Project funding totalling

$117, 305

Phase: Restarted

Scope: Minor

31/3/2007 Project Manager Daniel Gullo has left QUT, Michael Hounslow has taken over that role The release date of 1 March was moved back to 19 March due to the reduced staffing numbers on the project and to fall in line with the release of the 10g network. The release of the data entry form on 19 March was succesful and there is positive feedback from clients CIS staff are currently working on additional functionaity of the data entry forms and the production administration forms.

30/06/2007

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2005/HRIndices_Benchmarking%202005%20ProjPlan1.2.doc


No update received.?

2006-02

640021-1011/31

ISIS (Phase 3)International Investment Analysis System

Project Proposal

Project Plan


Original ProjectionA conservative estimate of the impact of these systems on international student income indicates that they could realise over a million dollars in additional revenue for the university over a five years (please see project proposal for details).

Realised To Date

Project is in the execution phase. The Mission Management system was released into production in February 2007.

Project goals.

1. Development of an international investment analysis system with tracking and predictive functionality for international student income and associated marketing costs.

2. Development of a Missions Management database to capture international marketing activities at a university level and related expenses.

Sponsor: Prof. Vi McLeanProject Manager: A replacement for the previous ISIS project manager is being recruited

AMP(IT) $239K

Division I & D $50K

Phase: Halted

Scope: Major

31/03/2007

The project is progressing well. Delays in the release of the Mission system, due to a longer than planned Quality Assurance process, were absorbed by the project and the system was released into production in February.

Initial design work in the International Investment Analysis system has been completed and the project is in the process of consultation with key stakeholders regarding specific user requirements.

The departure of the ISIS project management, and difficulty in recruiting a replacement, has slowed the pace of the project somewhat however it is expected that this situation will soon be resolved.

A proposal for extension funding to enable the project to deploy the mission system at a faculty level and build a robust corporate framework across the six ISIS systems received partial approval. The project will now begin work on the development of a corporate framework.

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/ISIS3%20RiskManagePlan%20V1.0%2029.6.06.doc



http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/ISIS-3%20ProjPlan%20V1.3%20FINAL%2029Jun06.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/ISIS%203%20Proj%20Proposal.doc


30/06/2007

Recruitment of new Project Manager, both internally and externally, has not been successful. Project on hold until around Sept when ads will be placed again.

2006-19

640029-1007/31

Payables Online with OCR Document Imaging – Stage 2

Project Plan

Quality Plan

Communication Plan


Original projection

The implementation of the POLA project will result in benefits estimated at $300,000 per year (including on costs) across the Univerisity. The total return on investment is estimated to be $650,000 up to 2010.

Realised to date

Over 4000 invoices have been processed since the pilot commenced. On a daily basis, the proportion of invoices processed is 20%.

The key deliverables of the project are:

Use of online invoice approval functionality in Oracle Payables

Electronic record keeping

Timely entry and payment of invoices

Integration between Alesco Payroll and Oracle Financials

Sponsor

Terry Leighton, Director, Financial Services

Project Manager

Ruby Khaw

FRP $383K

AMP(IT) $167K

Phase: Implementation

Scope: Major

31/03/2007

The production trial was extended to the Library in February 07 for a select group of suppliers. Invoices from the Faculty of Business, FRP, ITS and Facilities Management continue to be processed via the new system.

Due to issues identified with the front-end scanning and data capture facility, it has been agreed with the vendor that the software is to be upgraded. This is scheduled for late March/ early April. Presentations will then be given to the rest of QUT in late April after which the new system will be rolled out.

The interface for the integration between Alesco Payroll and Oracle Financials will be in production in early April.


?2006-18

640028-

RQF (Research Quality Framework)

Original projection

The RQF is set to replace several block grant funding schemes

Develop an RQF Repository which combines core data relevant to the RQF from QUT databases in read-only

Sponsor

Prof Arun Sharma (DVC R&C)

AMP(IT): $140K

Div R&C: $62K

Phase: Executing

Scope: Minor

30/06/07

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/POLA%20RiskManagPlanV1.13.doc



http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/POLA%20CommunicationPlanV1.1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/POLA%20CommunicationPlanV1.1.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/POLA%20QualPlanV1.12.doc

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/POLAProjectPlan1005Final4.doc


1039/31 Project Plan from the government which QUT currently receives approximately $11m annually from. It is therefore imperative that QUT performs to its full potential in the RQF to at least maintain this level of funding and the RQF Repository will be vital in ensuring this.

Realised to date

Individual Researcher Module and Executive Module released.

format and research related data input from individuals and RQF Groups.

Access is via the web, allowing researchers to easily view and add to their Researcher Profiles, groups to work on their Evidence Portfolio and QUT to strategically analyse the composition of RQF Groups to ensure optimal RQF funding for QUT

Project Manager

Carol Henderson

Access to the Repository and related information is available on the web http://www.research.qut.edu.au/data/rqf/qutonly/rqfrepository.jsp

Individual and Executive Modules have been released with presentations and training sessions held across the university

Provisional RQF Groups are now recorded in the Repository and most researchers have now checked their data in the RQF Repository and added their RQF requested information.

Group Member and Group Modules release have been delayed while DEST confirms whether researchers can be members of more than one RQF group.

RQF Final Guidelines are now due for release in July 2007 for sector consultation.

Phase 2 of The RQF Repository is scheduled for August/September to meet the RQF government requirements, upgrade features and provide a suite of reports

2007-05

640026.1007/31

StaffConnect Online Registration Enhancements

Original projection

Promoting high quality learning environments for staff

Provides consolidated view of staff training opportunities

To develop a single one-stop place for QUT staff to access information about staff development opportunities and to register for these training/development offerings

Sponsors:C Dickenson

D Gardiner

PManager:

Stephen Callaghan (HR)

Team:

Sandra Taylor

$125,000 Phase: Planning

Scope: Minor

30/06/07

Project Proposal complete

Project approved 8 March 2007

Currently preparing Project Plan with

http://www.research.qut.edu.au/data/rqf/qutonly/rqfrepository.jsp

http://www.research.qut.edu.au/data/rqf/qutonly/rqfrepository.jsp

http://www.its.qut.edu.au/intranet/sections/pp/Project%20Registry/Projects/2006/RQF%20Repository%20ProjPlan%20V4.doc


Reduces confusion on where to go for training registration

Maintains a permanent training record for staff

Assists managers in the PPR process

(HR)

Greg Winslett (TALSS)

preminilary work completed including a mock-up web portal.

Steering Committee to be formalised and hold first meeting

2006-01

640028-1037/31

Student & Academic Management System

Project Proposal

Original projection

Students, staff and QUT as a whole will benefit from the implementation of an new student management system, as in the description.

Realised to date

None

The object of this major project is to provide a flexible, robust student system for the strategic and operational management of students associated with the University and to establish improved, efficient business processes supported by seamless self-service portals.

SponsorCarol Dickenson

Program ManagerKathy Grgic

Project ManagersSimon WilkinsonAl GrenfellWayne OswinDearne Tronc

To be confirmed

Phase: Implementation

Scope: Major

30/06/2007

Contract Variation:

A variation to the contract has been drafted and signed off by QUT and Technology One to support the implementation phase of the program

Data conversion

The data conversion project has been outsourced to a preferred supplier (Oakton). Consultants from Oakton are onsite working with the Program team to design and build data conversion logic and routines.

Academic PolicyA number of key policy and process change submissions were accepted at UAB on Friday 14th June 2007. The proposals in the submission related to areas of academic policy that the SAMS project had identified as being in need of review to ensure the best outcomes are achieved in terms of


functionality of the system and useability by students and staff. Further proposals in respect of academic policy improvement will be brought to the Board as the SAMS project progresses.

Curriculum Model

The CAP project have taken a ‘road show’ to all faculties during this quarter. The roadshows have enbled the team to present and discuss the proposed curriculum model to appropriate faculty staff.

System Integration

Building on the round of inter-project workshops from Q1, a number of integration agreements are being built and agreed between SAMS and other system/project managers. These agreements set the timeframes for integration activites, alligned to the SAMs project schedule.

Complete Projects in Virtual Staff Services - Enhancements awaiting Post Implementation Review or Activity Completion Report

Retired ProjectsBusiness Process Re-engineering, 2001-31High Performance Computing UpgradeCallista - Stage 1Course Materials Database (Stage 1)DHCP ServiceReal Time MessagingMigration to IP Only Network BackboneLab Solution ProjectTimetablingSingle Search Interfaces to Library ResourcesProject Management FrameworkCentral Web Server Upgrade (part of 2001-35 Central Web Hosting)

Projects in the Activity Completion Report / Post Implementation Review (ACR/PIR) SpreadsheetYou can find the spreadsheet here.Active Directory UpgradeAddress Management System UpgradeApplication Switches UpgradeApplication Test Management & Load TestingArchibus UpgradeBSI – Academic CreditBSI – Physical & VirtualBSI – Student AdminBSI – Enrolement Checking – Breach ManagementBSI – Fees: Corporate ProgramsBSI – Class TimetablingCall Centre SolutionCallista HESA ReformsCallista SMS RulesCentral Web Server UpgradeCiscoWorksCommunal Space WirelessConfidential Counselling SystemDEST Reforms Business ComplianceeCommerceElectronic Record Keeping – Stage 1Evaluations Management System – Phase 1Evaluations Management System – Phase II AEvaluations Management System – Phase II B

Facilities Management SystemFlexiprint ProjectFMRP

GraduationsHelpdesk System UpgradeIAS (Internet Access Service) RedevelopmentIAIRIAS (Internet Access Service)Integrated Planning Model – Phase 1ISIS – Stage 1ISIS – Stage 2IT Service Management – Phase 2Lab Monitor ProjectMail Server Capacity UpgradeMergeIDsNetwork Intrusion DetectionOLT System ReviewPABX ReplacementQuantum Enhancements: Quantum Change Management and Quantum Solution DatabaseQUT SOE Deployment and Management Toolset QUT SOE Development and Deployment ToolsetService Monitoring, Alerting & ReportingStaffConnect Stage IIStreaming MediaWeb Based ad hoc Room Booking SystemWeb CMS ResearchWeb CMS SelectionWorkforce Capabilities

Terminated ProjectsBSI – Academic CreditCallista HESA ReformsCallista SMS RulesDial in ReplacementE-Locker PilotGraduationsHESA Reforms SBS UpgradeOn Line AdmissionsPrinting ReliabilityQuantum EnhancementQUT SOE Management Suite Student Laboratory Infrastructure ReviewVideo and Audio StreamingWorkforce Capabilities

NotesThe “Project Registry” provides quarterly updates on IT projects at QUT. Links to approved project proposals and plans are included.

1. Not all items of expenditure in the Asset Management Plan are shown as projects in the Project Registry. Expenditure items that are of a routine, recurring or non-project nature (e.g. rolling upgrade of central computing laboratories) are excluded. Conversely, some significant IT projects that are included in the registry are not funded via the Asset Management Plan (e.g. the high performance computing upgrade is predominantly funded via a RIEF grant).

2. The distinction between “major” and “minor” is based on cost and strategic significance. Projects or programmes (a collection of related projects) above $250,000 are typically considered as major. Other projects may be deemed to be major on the basis of their strategic significance, which can take into account issues such as the QUT brand marketplace perception and competitive advantage.

3. The “Ref.” heading signifies a unique referencing identifier. The number is made up of the year in which the project was introduced into the Project Registry and a unique running number in the format yyyy-nn

AMP Asset Management PlanC Ind Creative IndustriesCAL Copyright Agency LimitedCI Creative Industries FacultyDAS Division of Administrative Services Division of Information and Academic ServicesDVC Deputy Vice ChancellorFRP Division of Finance and Resource PlanningITS Information Technology Services (Department)

ITCG Information Technology Consultative Group – forum of Faculty/Division senior IT professionalsRFP Request for ProposalRFI Request For InformationRIEF Research Infrastructure Equipment FundTALSS Teaching & Learning Support Services (Department)TILS Technology, Information and Learning Support (Division)VC Vice-Chancellor

it infrastructure - maintenance

Documents

infrastructure maintenance

infrastructure enhancements

development project

test management

management developments

access management programme

data quality

data integration architecture