Services Catalogue

IT Managed Services that adapt to your Business

IT Managed Services that adapt to your Business

A Cirrus Managed Service means your day-to-day IT operations are handled within our cloud-based platform. We offer a range of services covering virtualisation, storage, security and backup, designed and implemented according to your individual needs.

It’s the IT Managed Services that adapt to your Business, enabling your critical staff to focus on the more important things within your organisation.

About CirrusCirrus Networks is an Australian IT solutions integrator headquartered in Perth, Western Australia. We provide an independent, flexible approach to designing, building, and managing IT infrastructure.

We pride ourselves on delivering superior customer service, offering expertise with integrity and honesty. We will always give you truthful feedback and advice no matter how difficult it might be to hear, and will continue to support and guide your business at every step.

IT Managed Services that adapt to your Business

Our service levels and how they work

Stratus

Cirrus

Nimbus

A fully outsourced IT solution.

Free your internal resources from the day-to-day IT routine and reduce costs. A Cirrus grade managed service means we look after the design, maintenance, operation and testing of all your systems, and offer first- and second-level support for hardware, software, planning and documentation issues.

Mix ‘n’ Match according to your needs.

Our Stratus level lets you tailor your own combination of services and support

requirements to suit your business needs. This bespoke offering means you only pay for what you need, allowing for

varying Service Level Agreements particular to your organisation.

Keeping it simple.

Get peace of mind for specific situations. Nimbus level support lets you engage us for a single offering, for when you don’t need more. We’ll assist you in designing a solution that works for you, and provide a custom maintenance and support plan to match your organisational needs.

InfrastructureWe can design, implement and run software-defined data centres, offering full network, server, and storage virtualisation. An Infrastructure managed service means you can focus on your core business activities, leaving the rest to us.

Let us support you with:

• Management and optimisation as a Service• Network as a Service (NaaS)• Storage as a Service (SaaS)• Automation as a Service (AaaS)• Infrastructure as a Service (IaaS) – a modular offering, simplified based on purchasing only what you’ll use

Our managed service offerings

Virtualisation Infrastructure Network

Backup as a service IT SecurityUnified

Communications Service Desk

VirtualisationVMware, Hyper-V, OpenStack, Azure, AWS or other hosted cloud services – whatever framework you use, we can support your virtualised environments. We provide a managed service across devices and applications ensuring your users can interact seamlessly with your resources.

Let us support you with:

• Creating highly available virtual environments that span multiple zones• Designing hot, cold or warm disaster recovery environments to suit your needs• Migrating workloads between hypervisors or IT infrastructures• Troubleshooting seemingly inexplicable issues

IT Managed Services that adapt to your Business

BackupWe’ll work with you to determine an ideal data solution given your organisation’s policies, budget, and external obligations. Rest easy knowing your organisation’s data is handled with care.

We can support you with:

• Creating live on-site backup environments to ensure data is never lost• Business continuity planning to meet your budget and uptime requirements• Backup as a Service – we’ll deliver and manage backups to meet your retention and recovery environments at a low cost per GB• On Premise or Local Off Premise options available

NetworkOur Network offering can cover the full spectrum of networking needs, from straightforward to specialist issues as required. We can provide assistance with specific problems or deliver an end-to-end solution with ongoing support.

Talk to us about:

• Creating high-speed redundant network environments• Setting up broadband, fibre or dark fibre connections to your premises and data centres• Designing a LAN and WAN to meet your reliability and performance standards• Implementing a core network that will scale with your business, lowering TCO and increasing ROI• Network Virtualisation Solutions (SDN/NSX)• Wireless networking• Provide (NAAS) for your existing network

Service DeskMinimise the cost of downtime due to technical support issues. The Cirrus Service Desk can provide a 24/7 single point of contact for all IT requests across your business. We maximise resolution on first contact by having second and third level skill sets within our support team, reducing the need to escalate requests.

We can provide:

• A single point of contact for all IT requests across your business• 24/7 availability• Including real time monitoring and reporting

IT Managed Services that adapt to your Business

IT SecurityWe understand the pressures on organisations to maintain secure environments, and to meet regulatory and industry requirements. Through our managed IT Security offering, we’ll work with you to find the right balance, building on existing assets with complementary technologies and services.

Get help from us with:

• Vulnerability scanning and penetration testing• Social engineering awareness• Application testing• Infrastructure and wireless testing• Digital footprinting• Securing your data centre with granular, flexible, automated self-learning policies• Securing data and applications in the cloud

Unified CommunicationsEnsure your customers, business partners and staff can be reached at all times via a flexible fully featured Unified Communications solution, migrating traditional and digital communication technologies into a single flexible feature rich application.

Our managed Unified Communications services optimise communication processes for your employees, enabling them to send a message in one medium (such as email or text) and receive it on another (such as voicemail). We can facilitate:

• Cloud-hosted or on-premise managed service solutions• Integrated IP phone, Video Conferencing, fax, mobile, messaging and email• Easy integration with Outlook, Lotus Notes, popular mobile platforms, Yammer, SalesForce, and Lync• Hardware availability options tailored to your business needs• Support for single-number reach

Service pathway for Managed ClientsCirrus Networks delivers its managed service offerings through a systematic process which includes:

We describe the issues, suggest solutions and provide our customers with a range of options for the IT environment. We recognise there is no obligation to engage us but feel that once our customers understand our processes they are happy to move to the next stage.

If you are happy with the support and the work provided and would like to engage in our managed services, our customers can choose from any one of the three service offerings that best meets the needs of the organisation.

Based on the product offering selected by our customers we provide a commensurate maintenance service and support package to match their organisational needs.

Our approach is based on determining a current baseline within the organisation to work from while scoping what solutions are required. This element is called discovery and gives a complete picture of the IT environment.

Cirrus Networks Ltd

Arcadia Chambers, Level 3, 1 Roydhouse Street Subiaco WA 6008

T: +61 8 6180 4222 F: +61 8 9381 2310 E: info@cirrusnetworks.com.au

cirrusnetworks.com.au