it operations management as a service

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Copyright © 2014, VistaraIT, Inc. All Rights Reserved The IT Operations Cloud

IT Management as a Service

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• Drivers for IT management as a service

• Delivering IT management as service

• Q&A

Agenda

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• Q&A

Agenda

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Key shifts in how IT assets are consumed and delivered in the Enterprise:

• IT assets come from an IT supply chain: Each line of business uses mix of in-house and cloud based assets from different providers

– Servers/storage/apps in the datacenter

– Servers/storage/apps in the cloud

• IT assets come in many flavors: Each have different use models and management needs

– Cloud instances with lifespan of hours vs. physical servers with lifespan of years

– Bring on your own devices (BYOD) vs. fully managed company devices

• IT assets expected to have clear value and cost measures – like retail goods: CIOs want ongoing visibility into ROI of in-house and cloud based assets

– “Where can I get a better deal – in-house or cloud”?

– “Am I getting the service levels that I’m paying for”?

Drivers

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• IT must centralize delivery of common operations management functions and offer them as “IT-Ops-aaS” to lines of business (LOBs)

– More efficient for different lines of business to use common capabilities to manage assets in a common IT supply chain

Drivers

IT-Ops-aaS

Public IaaS Clouds

SaaS Apps

Datacenter

Lines of Business IT Supply Chain

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Delivering IT-Ops-aaS

How does IT-Ops-aaS look and feel…

IT Ops offer a catalog of services to LOBs

Monitoring

Configuration Management

Routine Maintenance

LOBs sign up for services

Monitor production servers and apps

Patch all servers weekly

Rotate logs on servers monthly

IT-Ops-aaS

Public IaaS Clouds

SaaS Apps

Datacenter

Lines of Business IT Supply Chain

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• Q&A

Agenda

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• Delivering “IT-Ops-aaS” requires… – Unified visibility and control

– Self-service access

– Customization of services

– Service level and cost visibility


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Unified visibility and control across the datacenter and cloud

• See far and wide across all managed assets – Visibility into server, network, storage, applications, web services, …

– Manage availability, performance, capacity, configurations

• Take actions for routine maintenance and to fix problems – Reboot, change configuration settings, patch, …


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Self-service access

• Each line of business get their own views and controls into their assets – Dashboards

– Alerts

– Reports

– Automation Scripts


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Customization of services

• Different types and levels of service for different assets – Patching

• Patch production servers monthly and test/development servers weekly

– Alerting • Notify IT managers about outages on customer facing applications, and level 1 support on

all other outages

– Monitoring • Monitor all network ports on core switches, but only ping response on access switches


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Service level and cost visibility

• Standardized metrics to measure service levels and costs – Availability, e.g.

• 5 minutes of unplanned downtime per month on production servers

– Performance, e.g. • Average client access response time of 20ms on Microsoft Exchange

– Service Fulfilment, e.g. • Average time to resolve critical alerts

– Costs, e.g. • Average cost of large server instances on Amazon is $120/month


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• Q&A

Agenda

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To learn more…

• Schedule a Demo!

• Contact us

• Email: [email protected]

• Website: www.vistarait.com

Thank You…

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