it ops mgmt in the new virtualized, software-defined world

1 © Copyright 2013 EMC Corporation. All rights reserved.

IT Operations Management for your new Software-defined World

Challenges and Solutions to Prepare for the Next Wave of Innovation

Jim Frey, VP of Research, Enterprise Management Associates, Inc Tom Hayes, Product Director, EMC


Agenda

Enterprise Management Associates Perspective

A Poll or Two

A Way Forward: Visualize, Analyze, Optimize

Key Takeaways

Q&A

Defining “Software-Defined”

Prime Objective: “Agility”

• Abstract app/service design & delivery away from details of the hosting/delivery

technologies

Slide 3 © 2013 Enterprise Management Associates, Inc.

Scope: All IT Domains

• Compute, Connectivity, Data

Technical Enablers

• Virtualization

• Programmability (APIs)

Macro Catalyst

• Cloud “Transformations”

Key Outcomes

• Transition to Services-Oriented IT

• Software Defined Integrated Infrastructure

Software-Defined: Impact on IT Operations

1. Increased Dependence/Demand for Highly Available, High Performing

Infrastructure

2. Loss of Traditional Visibility

• New virtual elements, infrastructure, overlays, topologies, protocols….

3. Increased Velocity, Volume of Change

• vMotion was just the start…..

4. Essential Shift towards

Service Orientation/Awareness

• End User Productivity

• Customer Satisfaction

• Business Impact



Polling Session

Software-Defined: Operations Management Priorities

Traditional Best Practices Still Apply!!!

• Engineering and Operations “Must-Haves”

1. Understanding how physical infrastructure supports virtual infrastructure &

applications

2. Automation, to keep up with change

3. Service-awareness, to understand

impact at all times

• Three-Pronged Approach

1. Visualize

2. Analyze

3. Optimize


Visualizing the Software-Defined Infrastructure

Requirements:

• Integrated/Converged/Cross-Domain

• Physical + Virtual components

• Comprehensive views + individual/contextual detail

• Availability + Performance

• Moving from break-fix to proactive assurance

• Adaptive / Automatically Keeping Pace with

Change

• Operational agility to match infrastructure agility


Challenge:

Establish sufficiently granular awareness across a highly dynamic,

virtualized environment


Visualize • Understand complex, fast-changing

relationships among IT infrastructure elements, and applications and services

Optimize • Maximize resources and control costs

with end-to-end performance and capacity management and reporting

Analyze • Access availability, performance, and

configuration insights needed to proactively identify and resolve issues

Storage Network Compute

Applications

Service Assurance

Physical and Virtual/SW-Defined

EMC Service Assurance Suite


Visualize: Common Presentation Layer “Single Pane of Glass” for the Operator


Visualize: New Watchlist New Operator Dashboard view

Monitor critical devices at a glance

Notification Summary from Smarts Notification Manager

Impact Summary from Group Health Dashboard

Compliance Info and Change History from NCM

Analyzing the Software-Defined Infrastructure

Requirements:

• Understand Relationships

• Between network/server/storage domains

• Between physical and virtual layers

• Recognize importance/relevance of change events and

activities

• Modeling for automated analysis

• Visual presentation for graphical/cognitive analysis

• Impact awareness for prioritization


Challenge:

Process huge volumes of monitoring metrics and indicators to identify

actionable intelligence…..fast!


Analyze – Root Cause and Impact

TRADITIONAL MTTR

MTTI MTTF

EMC MTTR

REPAIRED

MTTF MTTI

EMC MTTR

MTTF MTTI

FIND and FIX problems before your users are impacted

POINT OF BUSINESS IMPACT


Storage

SAN Switches

ESX Server

Applications

VMs • Lost connectivity from

one of HBAs to SAN switch,

• Redundancy is reduced,

• Is there an impact to the applications?

Example: Server Lost Redundancy to Storage Array Automating the understanding the Issue and the Impact


Analyze - Configuration Management

• Manage configuration changes and updates across the infrastructure

• Complements and enhances root-cause analysis

• Automated remediation and device updates

COMPUTE

NETWORK

STORAGE

Optimizing the Software-Defined Infrastructure

Requirements:

• Understand Usage – Expected vs. Unexpected

• Assess Impact & Success of New

Apps/Services/Technologies

• Prior state

• Pilot deployment

• Production rollout

• Share Operational Insights

• Dashboards, Portals, and Reports

• Cross-team, cross-org collaborative communications


Challenge:

Continuously improve success throughout the lifecycle – planning,

deployment, and ongoing operations


• Associate costs to resources

• Leverage Cloud Services Catalog

• Integrate with Enterprise CMDB

• Real-time resource utilization reports

• Scheduled views delivered automatically to BUs, Customers

Optimize – Performance Analysis and Reporting Real-time SLAs/KPIs/KQIs, Chargeback/Showback


Customer Success: Verizon

Customer Profile Success Story

Industry: Service Provider

Businesses: Verizon provides superior broadband, video, wireless and wireline services to consumers, businesses, governments and wholesale customers across the globe.

Location: NY, NY

Using EMC Infrastructure management to provide industry-leading, time-to-repair, service-level agreements (SLAs) to customers in more than 2,700 cities and 150 countries.

Achieving exceptional levels of network availability and performance required Verizon Business to take a new approach to network management. The company needed to move beyond traditional event management and began looking for a new solution that offered both root-cause analysis and a platform for advanced automation.

Highlights:

• Multi vendor, multi technology environment

• More than 1000 networks under management

• Delivering the levels of network availability and performance their customers demand

Results: • 99.7 percent of alarms can be identified in real

time • Consistently meeting industry-leading SLAs • Reassigned 75% of NOC staff (2x efficiency

gain)


Customer Profile Success Story

Industry: Application Software Businesses: Microsoft Corporation is the leading provider of software, services and solutions to businesses and consumers worldwide. Location: Redmond, WA

Using EMC Infrastructure management to identify the root cause of issues 80% faster, and exceed service-level agreements (SLAs) to their customers.

Microsoft IT is the linchpin in ensuring a superlative customer experience for over 90 thousand employees. These users depend on the availability and performance of the Microsoft network. EMC Service Assurance enables Microsoft IT to identify and act rapidly on network issues that can threaten customer satisfaction, and make informed decisions under dynamic business conditions.

Highlights:

• EMC Service Assurance integrates with Microsoft System Center to provide a complete management solution

• Using EMC Service Assurance to manage over 850,000 network ports, 100,000 servers, 55 petabytes of storage

Results: • Maximized user experience

• Informed planning decisions

• Substantial alarm reduction


Polling Session

EMA Key Takeaways: IT Operations for the Software-

Defined World

Extend Established/Proven Best Practices

• Expand/Deepen Visibility to cover combined

physical/virtual world

• Apply Analysis to accelerate root cause findings based on

context and relationships

• Seek Optimization across the full lifecycle to plan ahead,

understand impact of change, and collaborate throughout

• Leverage Automation to keep pace with change in

configurations and relationships



Additional Resources EMA Video: Proactive Management and the EMC Service Assurance Suite:

http://youtu.be/0-8Mcox9zj4

EMA Video: Solving Cross-Domain Management Problems Using EMC Service Assurance Suite: http://youtu.be/AiJrDsfX5Ck

EMA Video: Service Assurance Management Challenges and the EMC Service Assurance Suite: http://youtu.be/Y9E5LJeU79I

CompuCom Video: How CompuCom Systems Leverages the EMC Service Assurance Suite to Deliver Value to Customers: http://youtu.be/uGxfDDfAOPw

Service Assurance Weekly webcast: http://campaigns.emcionix.com/ServiceAssurance?source=Eloqua&elq=%3cspan%20class=eloquaemail%3erecipientid%3c/span%3e

Service Assurance Suite web page: http://emc.com/sa




http://youtu.be/AiJrDsfX5Ck

http://youtu.be/Y9E5LJeU79I

http://youtu.be/uGxfDDfAOPw

http://campaigns.emcionix.com/ServiceAssurance?source=Eloqua&elq=<span class=eloquaemail>recipientid</span>

http://campaigns.emcionix.com/ServiceAssurance?source=Eloqua&elq=<span class=eloquaemail>recipientid</span>

http://emc.com/sa

it ops mgmt in the new virtualized, software-defined world

Technology

emc corporation

physical infrastructure

capacity management

infrastructure agility

infrastructure elements

high performing infrastructure

polling session software

availability performance