TechExpert Company

IT OUTSOURCING AND SOLUTIONS

TECHEXPERT COMPANY

TechExpert Company

ABOUT TECHEXPERT

TechExpert Company

KEY FACTS ABOUT TECHEXPERT

TechExpert – the Ukrainian system

integrator since 1997

Clients – a wide variety of leading

Ukrainian and international

companies from different industries

Executed projects of different types of

scale and complexity on all IT and infrastructure

levels

Wide range of managed IT

services for end-customers and

service providers

TechExpert Company

• Microsoft Certified Partner

• Cisco Systems Premier Partner, Learning Partner

• Hewlett-Packard Professional Networking Gold Specialiast

• CheckPoint Bronze Partner

OUR KEY CERTIFICATIONS

TechExpert Company

OUR CLIENTS & PARTNERS

TechExpert Company

OUR TEAM

TechExpert Company

Our team is comprised of highly experienced and certified professionals who can provide full range of services: from infrastructure design to integrated support and maintenance of the heterogeneous environment. Our team includes such specialists:• Solution architects• System engineers and administrators• Network engineers and administrators• Service Desk managers and analysts• Project managers

OUR TEAM

TechExpert Company

All our professionals have the appropriate competencies, a great experience in project participation and the appropriate international certifications:

OUR TEAM

Cisco

Cisco Certified Network Associate (CCNA)Cisco Certified Network Associate Security (CCNA-SEC)Cisco Certified Network Professional (CCNP)Cisco Certified Network Professional Security (CCNP-SEC)Cisco Certified Design Associate (CCDA)Cisco Certified Design Professional (CCDP)Cisco Certified Security Professional (CCSP)CQS-Cisco Foundation Express Design Specialist (CQS-FDS)CQS-Cisco IP Communications Express Specialist (CQS-IPCCX)Cisco IPS Specialist (CQS-CIPSS)Cisco Express Foundation Field Specialist (CQS-FSPS)

Microsoft

Microsoft Certified Professional (MCP)Microsoft Certified Technology Specialist (MCTS)Microsoft Certified IT Professional (MCITP)Microsoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Trainer (MCT)

He

wlett-Pa

ckard

HP AIS Network InfrastructureHP ASE Network Infrastructure

TechExpert Company

OUR SOLUTIONS

TechExpert Company

OUR SOLUTIONS

We are providing our clients highly differentiated, industry-based, end-to-end solutions that combine our technology and business process outsourcing capabilities and IT training.We can provide wide range of IT solutions, including:• Infrastructure solutions:

– Network infrastructure – Server & storage hardware & software infrastructure – BackUp and recovery– Desktop/VDI/BYOD

• Unified communications• IT & business processes automation• Security solutions

TechExpert Company

FORMS OF COLLABORATION

• Dedicated team• Outsourcing of certain professionals (short

and long term)• Fixed price (for irregular or small tasks)• Turnkey projects• Onsite intervention for projects in Ukraine

TechExpert Company

OUR SERVICES

TechExpert Company

OUR SERVICES

Offshoring and outsourcing

Infrastructure management outsourcing

Maintenance and Support

On-site support in Ukraine

Training

TechExpert Company

OFFSHORING AND OUTSOURCING SERVICES

We provide you with skilled staff of our professionals tailored to your urgent requirements and goals of your business. We guarantee :• Technically skilled and trained professionals• Reduction in cost and risk prevention• Increase in organizational efficiency and flexibility• Efficient reporting procedures to monitor

productivity and results• Direct access to remote staff through web-based

tools• No extra expenses on recruiting training and

infrastructure costs

TechExpert Company

INFRASTRUCTURE MANAGEMENT OUTSOURCING

Users’ Environment Management

Problem and incident management

Desktop OS and office apps support

Remote software and patch

deployment

Desktop OS standardization and

imaging

Technology refreshes and upgrades

Support of modern devices

(smartphones, tablets)

Network Management

Routers/Switches

Wireless

Voice and Unified Communication

Security

Audit and design

Server and storage

management

Server monitoring and management

Backup management

Email server management

Performance and capacity

management

Migrations and upgrades

Disaster recovery and replication

support

Server consolidation & virtualization

Protection from

external/internal threats

Vulnerability audit

Penetration test

Intrusion Prevention System (IPS)

Compliance with regulatory mandates

Network Access Control (NAC)

Firewall, VPN

End-point security

Data Loss Prevention (DLP)

Web security

Email security

TechExpert Company

MAINTAINANCE & SUPPORT SERVICES

• Proactive IT Support:– Flexible support plans– Remote services– On-site support (available in Ukraine)

• Local partnership for global service providers:– HelpDesk for Russian-speaking countries– Service Desk support (2nd and 3rd line)– On-site intervention – Outstaffing

• Complete or partial hardware & software support:– Servers and storages (HP, Dell, IBM, Fujitsu, Supermicro,

Cisco, Oracle, EMC, Hitachi, NetApp)– Desktops, devices and peripheral equipment – Network infrastructure (Cisco, HP, Juniper, Avaya,

Extreme, Brocade, F5)

TechExpert Company

SUPPORT PLANSFeatures Standard Advanced Premium

How it worksRead more

Designed for businesses that do not need regular

IT service or support

A regular support plan with a dedicated account

manager, scheduled maintenance tasks and

monthly reporting

Unlimited support based on an agreed Service

Level Agreement

8 x 5 Live Chat Remote Support

Ticketing

Monthly Management Report

Regular Maintenance Plan

Dedicated Account Manager

Service Level Agreement

System Health Check

Unlimited IT Support

TechExpert Company

OUR TRAINING PROGRAMS

Since 1997 our training center Networking Technologies provides the integrated services on technical training that delivers computer courses and certifications on both authorized and own programs:

Microsoft

Cisco Systems

Open Source (including

Linux/FreeBSD, Asterisk, Xen)

Hewlett-Packard ProCurve

TechExpert Company

DELIVERY METHODS

Classroom• Train in a

comfortable, ready-to-learn environment

• Get standrized course materials and reference books

• Interact face-to-face with peers and expert instructors

• Study results-oriented course content

• Use cutting-edge equipment

• Get relevant hands-on exercises

Virtual classroom• No extra time

and money expenses

• Get live access to hands-on labs and exercises to build skills

• Learn from industry-leading instructors, premium content and real-world practice

• Make use of the best products and technologies

• Train in the convenient environment of your home, office or elsewhere with the access to Internet

On-site training• No extra time

and money expenses with increased efficiency

• Convenience and privacy

• Real-world training and solutions customized for your business

• Flexible course scheduling

• Tailored curriculum

• Significantly reduced costs due to training of large or small groups of employees

• Relevant hands-on exercises and course materials

Instructor outstaffing• No extra time

and money expenses with increased efficiency

• Convenience and privacy

• Real-world training and solutions customized for your business

• Flexible course scheduling

• Tailored curriculum

• Significantly reduced costs due to training of large or small groups of employees

• Relevant hands-on exercises and course materials

TechExpert Company

OUR PROJECTS (EXAMLPES)

TechExpert Company

RITTAL: INFORMATION SYSTEM MODERNIZATION

Complex project on modernization of information system including virtualization

Customer:• Rittal

Objective:• modernization of the services provided by existing information system, including the implementation of virtualization system up to current requirements of business processes in day-to-day activities.

• The deployed solution should ensure the continuity of business processes striking a balance between the fault tolerance and costs of system implementation.Result:

• modernization of information system and the implementation of virtualization solutions, backup, mail system organization, meeting all the requirements of modern information infrastructure, will allow fulfilling the current goals of business more accurately and clearly.

TechExpert Company

BAYER: TASK OUTSOURCING (DESKTOP MIGRATION)

Complex project on migration of the desktops to the latest Microsoft software

Customer:• Bayer

Objectives:• The customer had the task to fulfill migration of all desktops with Microsoft Office 2003 and Windows XP to a new platform - Microsoft Office 2010 and Windows 7. Also TechExpert was to keep this massive transition as seamless as possible , and for this purpose - to train employees using the new software. One of the main tasks was to spend optimum financial cost with minimum disruption to production.

Result: • Specifically for this task, based on our objectives and the level of knowledge of our employees, TechExpert and their training center “Networking Technologies” designed training program , which was carried out daily for 3 months on the customer’s territory. At the same time the TechExpert team fulfilled software migration on workstations without interrupting the users’ workflow.

• As a result of the project, all workstations were upgraded to the new software and users immediately began its effective operation

TechExpert Company

SANOMA: CORPORATE MAIL SYSTEM MIGRATION

Migration to the new corporate mail system using Microsoft Exchange Server

Customer: • Sanoma Magazine

Objectives:• The challenge for the company was to upgrade the mail system in

order to improve user productivity and to reduce the risk of data loss or leakage.

Result:• The specialists of TechExpert company had successfully fulfilled the

project on migration to the new corporate mail system. Within the project scope was carried out migration from the existing mail system to Microsoft Exchange Server 2010.

• Resulting from the project fulfillment customer managed to achieve the required business objectives such as improvement in efficiency of users’ teamwork, availability and reliability of mail system, improvement in securing the environment of e-mail exchange

TechExpert Company

PLATINUM BANK: MS SCSM IMPLEMENTATION Implementation of Microsoft System Center Service Manager 2010

Customer:• Platinum Bank

Objectives:• The customer’s goal was to improve significantly the quality of customer service and to ensure the integration with other System Center products, which has been previously used in our company. That is why the Customer decided to implement Microsoft System Center Service Manager 2010 (SCSM 2010) , and as a result to get an integrated solution for the IT- infrastructure management.Result:

• For the fulfillment of this product, the Customer mainly relied on the strength of their own IT- department. However, in order to fulfill a number of tasks they have decided to draw an external expert with experience in implementation of similar projects. In result of analysis of Microsoft partners with the appropriate specialization, the Customer have chosen TechExpert company.

• TechExpert company has successfully managed to fulfill the task to configure the system for automation of IT customer service.

TechExpert Company

CONTACTS

TECHEXPERT COMPANYKyiv, 04112 UKRAINE48, Degtiarivska Str.www.en.techexpert.ua bs@techexpert.ua