I T S E R VI C E OWN E RFO U N DAT I O N S CO U R S E

The single most important role for accelerating digital transformations and operating IT like a secure, agile, cost-optimized, and highly competitive business within a business.

MIND THE ORGANIZATIONAL VALUE-MANAGEMENT GAPIT leaders seeking to run IT like a business must first address an important gap in their organizations. While filled with numerous technologists and people managers few IT Organizations today have a role dedicated to the qualification and management of the value IT is delivering to its business customers.

There is growing interest in revisiting and elevating the role of IT Service Owners, traditionally limited to an operational focus, to a more strategic role capable of managing IT business-value creation.

Until now however there was no established body of experience-based knowledge, standards, or training available to successfully cultivate these roles.

FINALLY a practical, experience-based course to cultivate the mindset, skills, and organizational orientation for a role our industry desperately needs in order to drive digital transformations.

DBC defines the IT Service Owner as responsible for the end-to-end delivery of a Service by applying a General Manager mindset; solely accountable for the business value delivered by the Service and the resulting customer-experience.

The mindset, responsibilities, and behaviors personified by this role will help to initiate a wave of cultural change across IT, act as a multiplier for purpose-fit adoptions of emerging methodologies like Agile and DevOps, and ultimately position the Enterprise IT Organization as the trusted-enabler and accelerator for digital transformation.

While you can make incremental improvements to IT processes the reality is you cannot run IT like a business without defining this role and promoting a community of resources across the IT Organization to successfully embrace it.

A COMMUNITY OF PEOPLE TO QUALIFY &MANAGE THE VALUE OF EVERYTHING IT DELIVERS

DBC’S COMMITMENT TO VALUE OUTCOMESFOR STUDENTS & THEIR ORGANIZATIONS

We realize that today’s IT Organizations need “boots on the ground” capable of doing the job of qualifying and managing business-value creation. That meant this course had to move past theory and provide students with skills and knowledge THEY COULD APPLY TODAY.

Course Value Outcomes ▶ Acquire a real and practical concept of what it means to adopt a General Manager mindset

and create business-value inside of IT; aligning daily priorities to a set of Guiding Principles anchored to the fundamentals of business operations

▶ Develop an understanding for how Service Owners can collaborate across and leverage the broader organization including IT Delivery Teams, Architecture practices, and Project Management functions

▶ Complete the course with a realistic set of priorities and activities you can immediately take ac-tion on to begin owning your Service and impacting business-value

▶ Understand how to shape a clear vision, strategy, and toolset to help launch and then scale the role successfully while supporting individual from initial onboarding through longer term career development

▶ Module 1: The IT Service Owner Role – Background and Value-Proposition

▶ Module 2: Mindset & Guiding Principles for IT Service Owners

▶ Module 3: The Big Picture – Service Owners and the Broader IT Organization

▶ Module 4: What’s a Service Owner to Do!? (In-depth responsibilities and activities review)

▶ Module 5: Managing IT Service Performance

▶ Module 6: Service Cost Modeling & Cost-Optimization Strategies

▶ Module 7: Delivering High-Impact Service Reviews

▶ Module 8: Making Service Owners Successful

COURSE LEARNING MODULES

Course Content Designedto Support Value OutcomesOur course content was designed to support the outcomes we committed to for our students.

Rather than present our students with mindless fill-in-the-blank tasks each of our modules includes an Assessment Activity that aids students in applying the topics to their own background, way of thinking, and their IT Organizations current processes. Our goal is to hasten identification of challenges and opportunities and then discuss best practices with the course instructor during dedicated interactive Question and Answer sessions.

Our course also provides students with a range of tools, templates, and checklists to help accelerate their success in the role:

z SERVICE VALUE-PROPOSITION, BUSINESS PLAN, & VISION TEMPLATE

z IT GENERAL MANAGER RESPONSIBILITY CHECKLIST

z IT SERVICE OWNER WEEKLY, MONTHLY, AND QUARTERLY ACTIVITY CHECKLIST

z CORE SERVICE MODELING AND DOCUMENTATION CHECKLIST

z STRATEGIC SERVICE LEVERS DOCUMENTATION TEMPLATE

z BEST PRACTICE BASED TEMPLATE AND AGENDA FOR IT SERVICE REVIEWS

z SERVICE CAPABILITY ROADMAP TEMPLATES

z SERVICE OWNER ONBOARDING CHECKLIST

z CHANGE LEADERSHIP & MESSAGING TEMPLATES

COURSE DEVELOPERJustin Mann is an experienced IT Transformation consultant, author, and speaker. He is the developer of the ITaaS Framework and author of the associated book. He participated in the standards committee for the Technology Business Management Council (TBM), and has an established reputation for distilling industry buzzwords into clear ideas that can be successfully developed and implemented.

Throughout his career he has coached well over 100 IT Service Owners from across varying industries, different sized IT Organizations, and from diverse backgrounds. He has also had the opportunity to re-engage those teams over several years to understand how to sup-port and evolve their roles as Service Owners over-time.

In this course he has brought together his years of experience from one-on-one coaching to Enterprise-wide messaging and onboarding strategies. His goal is to help IT leaders successfully adopt the role at scale and to help individuals embrace the role and begin driving business-value creation inside of IT today.

ABOUT DIGITAL BUSINESS CONSULTING Digital Business Consulting is dedicated to providing the industry with value outcome based consulting, experience based training, and to stimulating new ways of thinking about IT and business operations necessary for fostering a future landscape of true Digital Businesses.

For inquiries regarding this course or consultation on IT or business model transformation please contact: sales@thedbconsultants.com or visit http://thedbconsultants.com